The staff are rude The medical assistant had a negative…read moreattitude with every encounter I had. I was given 2 different medication list after surgery . When I questioned it I was spoken to harshly The staff need customer service training

Beware! I made an appt 1 month in advance for a cataract surgery consultation. Today at my appt I'm…read moretold I needed to be out of my contacts two weeks before they can take any measurements of my eye so the appt was wasted. Horizon NEVER informed me of this requirement prior to to coming in. Very Poor experience, I'll never go back.

Love the doctors but the waiting room was like a sitcom and some of the workers. One was testing a…read moreflashlight taser, ok, and others just did not seem to notice us.

When you make an appointment 6 months out, to arrive & be told "oh we tried to call you several…read moretimes because the Dr is not here. She's only coming to get her ears cleaned and she has had a PA do it previously. Oh she's not available either. We tried calling several times and left several messages. Nope, I showed her my phone so I don't know who the called. Very disappointed in getting my elderly mother out for nothing. Customer service has gone downhill since Katie quit. This is unacceptable. I did t even bother rescheduling because the girl acted like she could care less. Please get employees that enjoy their jobs!!!

Worse experience ever! Waited over an hour in the lens department only to find out I couldn't be…read morehelped! It was one lady trying to wait on about 10 people! They need more help in there.

Stopped by to get my eye glasses adjusted (that were purchased there). The lady didn't act like she…read morewanted to help me, then after making an adjustment, I didn't think they were right yet. She argued with me and said they should be fine. Meanwhile, they were announcing in the waiting room that one Dr was running 45 minutes behind. Time to find a new office.

Doctors are great! Supervisor tries hard to make things…read morebetter if you're not pleased. Took a month to get my lenses back. I keep going cause they're better than most!

Been going to this place for a while. During my visit today the check in staff was super friendly…read moreand personable. I'm grateful for that but sometimes it's a hit or miss and with prior visits my check experience was not desirable. Check out staff could also be a little bit more friendly and engaging as I don't typically enjoy the check out process here. All the drs are great. Dr Michelle Do is wonderful and I love seeing her. Makes my day with my annual visits. Prior to her I saw Stephen Ekel. He is also great. Lens's are hell of expense to be in Network but maybe it's my plan.

Dr. Jones is wonderful! She ensures all my questions are answered and is always very professional…read moreand personable. I highly recommend her office for all your eye care needs.

I met the staff here at the neighborhood food truck rally, they were very engaging with my son and…read morevery close to home so I couldn't wait to give them a try. I must admit I never noticed they were there but was happy to have them as an option. Several months later I made an appointment for my son and I loved that there was no wait. The doctor was very thorough and we were in and out in no time. My only issue was that they had a very limited selection of kids frames.

Drs are great. - Unfortunately the staff are grossly incompetent and could absolutely care less…read moreabout you once they have your money. - last year they jerked us around for 11 months, before I finally got back nearly $1,000 for double payment on an invoice. The woman forgot to submit the claim, lied about it, insisted on getting paid directly, then when they got paid from my insurance it took them 6 months to reimburse us. Absolute idiots.

Worst eye doctor in Charlotte. Charged me $293 after insurance for one eye exam. Unless you are…read moregetting some special discount from this business Do Not Go Here!

This is the best place if you want personalized attention with state of the art technology to boot!…read more Family ran by a husband and wife team and both make you feel like family. It's conveniently located - meticulously clean - well appointed - great selection of affordable eyewear and excellent customer service! My visit today was marred by a sub optician who seemed a lil clueless- had I not called her on it she was writing up my new order with my prior prescription from 2019 I see the hubby and he is terrific my hubby sees the wife and he rants and raves about her too. So you can't go wrong with either. They take your temp upon entering and sanitize continuously! Yay Best place for keeping your eyes in good shape!

I've been a patient of theirs prior to them moving to this location, actually since 2009. They are…read moregreat to work with. It is a husband and wife business and they are both super nice. You get nice personalized attention. My entire family goes to them and we are all completely satisfied. The best part is not having to wait forever in the waiting area. The last time I was there I had an appointment for all 3 of my children and guess what they all had thorough eye examinations, picked out a set of glasses for 1 and was outta there in an hour. I was impressed just based on the time alone. They are not pushy and try to sell you more than what you need, very straight forward. Even though it doesn't look like it but they have over 600 pairs of glasses, anywhere from your top name brands to no-frills, something for everyone. Once you get your glasses if you need them adjusted no appointment is necessary, you can just walk right on in and they will fix them for you. From the front desk to the doctors everyone is super nice and try to make your experience as pleasurable as possible. Great customer service!! I really like their new location. Easy to get to, plenty of parking and the interior design modern yet simple. If you're looking for a great eye care center look no further, Sie Eyecare is the place.

Dr. Khoshnevis is definitely several cuts above the rest! It's so clear that Dr. K cares about his…read morepatients, is extremely knowledgeable, will spend time answering your questions, and isn't greedy for your money. Good luck finding another doctor with half of these qualities! His staff is very helpful and polite as well. If I could give him more stars, I would. I have an eye condition where my eye sometimes feels like it was poked with a needle when I wake up. I was really in a bad place due to other doctors and was extremely frustrated with my medical care before I found Dr. Khoshnevis. Regarding my experience with other doctors: I have been to 6 other optometrists and opthamologists for problems related to this. Some took my money and continued to make appointments with me even though they didn't know my condition well and weren't comfortable treating my condition. CEENTA charged me $160 while I waited 2 hours for them to rush me through an appointment with a specialist opthamologist that ended up doing me no good. Some didn't spend time with me and made me wait a long time. I felt that none of them both knew about my condition and were willing to explain it in detail to me. I even got some harmful advice from an opthamologist's office in New York that put me in a very bad condition. Dr. Khoshnevis's exceptional care was the best by far. He was extremely knowledgeable regarding my condition and was extremely helpful in explaining the condition to me and recommending treatment plans. He was accommodating when I had near emergency pain. My first appointment was within 2 hours of making it! I highly and wholeheartedly recommend Dr. Khoshnevis.

The communication in this facility is awful. We arrived today for an urgent appt which was…read morescheduled the day before via text. There was no record of this appt which made me feel embarrassed and uneasy especially considering there were two employees attempting to discredit that I actually had an appointment. They allowed most of the appointment to continue (of course after all testing) before notifying me that my daughter's insurance wouldn't be accepted so I had to self pay. Very frustrating at such a nice place. I used to be a patient here but never again. Please find somewhere else to go unless you have time and money to waste.

If I could give this location zero stars, I would. This has been the most disappointing experience…read moreI've had with an eye care provider, and I have been receiving routine eye care since adolescence. My primary concerns relate to communication and professionalism at the front desk, particularly involving the office manager at the Rocky River location. During a recent visit, I was given incorrect information regarding my insurance coverage for an eye exam. I was initially told that I would be responsible for a significant out-of-pocket cost, which understandably caused concern and led me to consider canceling or rescheduling my appointment. When I attempted to clarify this with the front desk, I encountered inconsistent explanations and was informed that I would be charged a $50 cancellation fee. This was especially frustrating given that the confusion stemmed from misinformation provided by staff. When discussing the matter with the office manager, I found her demeanor to be dismissive and unprofessional, which further added to the stress of the situation. Fortunately, after speaking with a member of the financial department, I was correctly informed that my exam would be fully covered by insurance. While I ultimately proceeded with the appointment, the experience leading up to it was unnecessarily stressful and could have been avoided with clear and accurate communication. Additionally, I observed what appeared to be staff discussing patients within earshot of others, which raised concerns about professionalism and patient privacy. I do want to acknowledge that several staff members were courteous and helpful. However, my interactions with the office manager significantly impacted my overall impression of this location. I hope leadership addresses these concerns to improve communication, professionalism, and the overall patient experience.

Very unprofessional front desk experience. I felt tension immediately during check-in over…read moresomething minor, and the situation escalated unnecessarily. I was told to stay at the counter instead of sitting down despite open seating, and was called rude when I questioned it. On top of that, I was repeatedly asked for medical insurance information even after clearly declining and stating I only wanted to use vision insurance. Between the tone, lack of clear communication, and overall experience, I chose to leave before being seen. I would not return.

I have been coming to this location for a few years. I have never had any issues. The only…read moredownside, is each year I return its a different set of staff. That in itself can say a lot about a business. Nevertheless, I'm in and out in a timely manner and everyone is always professional. One thing I did notice on this visit is that Dr. S seemd a little rushed today. I did take up a little more time than normal only because I had issues getting the new contacts in. However, he did put them in for me and had a staff member show and help show me an easier way to get them in and out which was really helpful. It was just apparent he was ready to move on to the next patient. No one ever likes to feel they are rushed no matter the situation. Great and convenient location for me. Clean facility and they have a great selection of glasses to choose from. No pressing issues.

Be more professional and stop breaking people's glasses…read more Suppose to fix my glasses and it has been weeks. No reply no response.