This was the best food from start to finish! The Mac n cheese appetizer bites were so good! We both got burgers and they were so juicy and delicious. But the star of the show was the seasonal Biscoff pazookie. Hands down the best thing ever. PLEASE make it permanent. We will come so much more just for that! read more

What in the holy no thank you was this place??? The food was just terrible! I mean shockingly bad for a restaurant. Ordered the spinach artichoke dip. Warm cream cheese with some greenery. Artichoke was definitely not on the ingredient list. I had the California club that had weirdly sliced rectangular chicken chunks on sort of toasted bread with lowest level mandolin sliced avocado. I ate half to fill the belly but couldn't stomach any more. My daughter had the boneless wings, which may as well have been fried chicken skin for the amount of actual chicken under the wildly thick breading. Service was remarkably slow. I mentioned to the waiter that my glass had some kind of schmutz (yes technical term) on it and he literally responded "I'm not surprised." What??? Just...can't. The most deserving one star I think I have ever given. read more

My daughter and I went here to try something they call a Pizookie. This is a dessert they are known for and they have lots of different flavors to choose from. We originally went so that we could get the Dubai chocolate, but they were sold out because they had no pistachio cream left. We then opted for the Biscoff and it was delicious!!! This is what it is: A warm sugar cookie base topped with Biscoff cookie butter, crumbles, a cookie and ice cream. The base of the cookie had parts that were crunchy and parts that were soft (almost cake like) and I enjoyed the different textures. It was SO good and we find out that every Tuesday they have $5.00 Pizookie's so we had dessert for 2 for $5.00!!! You definitely can split it amongst 2 people and even 3 if you wanted. I highly recommend trying this. read more

BJ's Restaurant & Brewhouse - Biscoff Pizookie - Breweries Near Me - Jacksonville, Florida

Can't go wrong with a $13 Lunch Time Meal Deal. 8 Choices and a PaZookie Desert. Strawberry Salad with Grill Chicken Breast and ALL the Darn Good Fixings. A Double Stack Smash Burger Ooooh Yelp! Over and Out @ BJ's Jacksonville Florida FranknKimm May 1st 2026 Friday Evening read more

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After sitting a good 14 min Hannah showed up! There was a mix up on who's table we were at. She was great and kept on with our table. Refills on time... food was decent! Other than the mushrooms and onions being ridiculously small portioned the meal was good. The inside was clean and nice. It's to the point with this chain they all lack the management to train their staff to be the best. read more

BJ's Restaurant & Brewhouse - The prime rib with the mushroom and onions!! - Breweries Near Me - Jacksonville, Florida

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First time with my niece and it didn't disappoint. For a Friday night service was very prompt. The atmosphere was pleasant not too loud. I had a cesar salad nothing to exciting and also had the dill pickle wings which were delicious. They were bigger then most wings and very juicy. My niece had a smash burger and biscoff pizookie. The pizookie was dangerously delicious. read more

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Food was delicious and they have a great selection! I tried something new this time, I got the BJ's bowl with shrimp. It was super fresh and tasty! I'd like to try the Tri-tip next. The portion was really generous and I felt I got a good value for the money. I placed an online order and what they gave me was incorrect (wrong items) however they were great at helping get the correct order when I called after getting home. I find this is pretty common at restaurants when ordering take out so just a good reminder to myself to check all the items before leaving the store so I don't have to circle back again. But it was nice of them to correct the error still, especially after a long day. read more

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The food was so great! I had the All-American Smash Burger with a Biscoff Pizookie for dessert. At the beginning the service wasn't the best, we had been sat at the table for a while before a server approached to take our drink order. But after that point the service got much better! Our server stayed on top of our drinks and our food came out quick. Overall, I am very happy with tonight, and will be back again! read more

BJ's Restaurant & Brewhouse - Biscoff pizookie - Breweries Near Me - Jacksonville, Florida

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Today's 5 stars goes to Tyler for his OUTSTANDING customer-centered service! With an enthusiastic smile, Tyler ensured our table received top notch service!!' The Cajun shrimp dish my friend had smelled great! I had the individual pan pizza that was made to perfection - love the crust!!! Overall, this was a great visit mostly because of the service received from Tyler!!! read more

BJ's Restaurant & Brewhouse - Tyler the BEST server!!! - Breweries Near Me - Jacksonville, Florida

A rough experience! The place is huge and is always filled with people and the servers always seem a bit stretched thin. There were many time we were waiting on refills, silverware, extra plates. The pizza was tasty, but drenched with more bbq than I like and a bit overcooked. I love the variety and vibe of this place, but wasn't impressed with this visit. read more

BJ's Restaurant & Brewhouse - BBQ Barbeque Chicken Pizza - Large - Breweries Near Me - Jacksonville, Florida

Late night munchies! Beer cheese and a giant pretzel is always a WIN! Delicious! We were having a blast that I forgot to snap pictures of our entres which we devoured! read more

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During a hour lunch break, a coworker and I decided to dine here as it's only 0.3 miles from the office. I'm from Arizona, so I chose something familiar and usually a quick meal. Sadly, service was pretty slow and the kitchen didn't serve food as quick as the location near my house in Arizona. The waitress was very friendly and the dining room was clean. Overall, it was a decent experience but did make us late to return to work as fairly slow service for a weekday lunch. read more

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We came, we ate, we drank. BJ has always been on my radar so I finally made a move to impressed. It was oh so good. I want a light beer as a chaser. I sampled 2 beers and choice the lightly. My wife had a dry martini..too much gin. It was a whole lot of gin with a lemon, not cute. There was no olive in the dirty martini. For the meal, I had a BJ pizza which was not hot but the aroma from the pizza was to die for. Wifey had a complex order she wanted the broccoli cheddar soup in a bowl along with a cup of Chili for and extra $2.99. Unfortunately, she got a bowl of chilli with no broccoli cheddar. How come, when it was order. For the finale, we both had pizookie. Wifey had the carmel and I had the strawberry shortcake. I want to come back if not for the ambience of it all! Our server was fantastic. It was game day and we had a quiet afternoon with a beer and BJ and our Pizookies read more

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The food was awesome. The service was phenomenal. The ambiance was very nice. Recommended place to go btw.

I'm not sure why this place has low ratings but when we went, we had a great time! The food was also pretty good! We came on a random weekday during lunch and while there was little wait to be seated, we had an amazing server! She was so sweet, bubbly, and took such good care of us!! All of her recommendations were also on point too! If you go during happy hour, certain apps are half off! Which was good cause the prices were a little pricey. We had the following: Fried calamari - 9/10 - my husband and I absolutely loved this appetizer. We always try out the fried calamari at other restaurants but we were shocked how good it was here. We don't like the type of batter where it's chunky so when it came out with tempura like batter, we were thrilled! The calamari was tender, fried to a beautiful golden color, and the crunch was insane! What we appreciate the most about the batter that it was light and not overly greasy. We didn't feel yuck after eating it. It came with two dipping sauces, an aioli and marinara sauce. Not sure what was in that aioli but I could drink it! It was smooth, creamy, and I think it has garlic in it? The calamari came with a lemon and I appreciate that because citrus always brightens up the seafood's flavor. Seared ahi tuna salad - 8/10 - this salad was huge!!! It was the size of my head! There were spring mix, tomatoes, crispy wonton skins, shredded cabbage, pickled cucumbers, cilantro, avocado, and slices of seared, sesame coated tuna. Everything was incredibly fresh but I wish there were more and bigger slices of tuna. I was disappointed in the amount of tuna that was on the salad as I wanted a better ratio of it compared to the greens and toppings. The rice wine vinaigrette was tangy, light, and paired well with the tuna. The tuna was fresh as I couldn't detect any fishy aftertaste but I don't taste how it's seared. Overall, a pretty good salad that I would eat again. Jambalaya - 8/10 - my husband loved his entrée and he said while it's not as good as the ones in New Orleans, the flavors and spices were hitting all the spots. I tried a piece of sausage and it had that distinct smoky taste. The portion size was pretty big too! It had chicken, sausage, shrimp, green bell peppers, onions, rice, in a thick, Cajun spiced stew. He enjoyed his entrée and finished it! Our waitress recommended the cookies and cream pazooki (warm cookie on a skillet with ice cream and cookies and cream whipped topping) The pazooki was phenomenal! I would rate it a 10++++++/10 - the dark chocolate chunk cookie in the skillet was warm and gooey and the vanilla ice cream combined with the cool cookies and cream whipped topping was WOW!! Surprisingly it wasn't sweet and it was like eating a heavenly dessert. You get the warm, comforting, nostalgic feel of a fresh baked cookie and the coolness of the ice cream and it was was outstanding! I could eat like 5 more of these! My husband and I finished dessert in no time! We were so happy! Overall, BJ's is a good place for lunch or dinner. The prices are on the pricier side but if you come during happy hour, I think it's M-F between 3-6pm, things are cheaper and you get a bang for your buck! We thought the portion sizes were good and the food was pretty good, So it's okay to splurge here and there, especially if you enjoy the atmosphere, service, and food! We will be back to try other things, especially the other pazookis... read more

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BJ's is always a solid choice, but their $12 Loaded Burgers on Wednesdays are a must-try! We had the Hickory Brisket and Bacon Burger and they were huge, juicy, and came stacked with toppings--definitely a steal for the price. Pair it with their crispy fries, and you've got a satisfying meal without breaking the bank. My daughter's favorite is the Boneless Buffalo Chicken--perfectly crispy, tossed in just the right amount of sauce, and full of flavor. Whether you're grabbing a quick bite or having a sit-down meal with friends and family, BJ's delivers great food and a fun atmosphere. Service was friendly and efficient and they were so sweet to give us a complimentary kids plate. Such a simple gesture but definitely tipped the scales for a top notch experience. Highly recommend checking them out and don't forget the Pizookie!! read more

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I liked it allot especially with the new 13$ meal deal definitely something I'd come back to any time I am out with friends read more

BJ's Restaurant & Brewhouse - Italian Chicken Parmigiana Pasta - Breweries Near Me - Jacksonville, Florida

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I like BJ's. I go often & am always delighted! This time I went with a group of friends & new dietary guidelines so it was a small adventure. Instead of my usual yummy baby back ribs, I enjoyed the BJ's brewhouse bowl with shrimp & shared an excellent loaded baked potato. The pizoola dessert was great but way too much to eat after a spectacular dinner! Of course, I recommend BJ's. They never disappoint--even when you can no longer eat your very favorites on their menu! Everyone I went with was equally delighted with their meals: I had food envy because at least 4 had baby back ribs! They are to die for! read more

Lighting was good when we walked in. The hostess was friendly. Waitress got the drink orders timely. We looked at their extensive menu, made our choices. That's where this review takes a turn. Let me preface this by saying it was not the waitress's fault that the food wasn't good. She was fantastic, and the tip reflected her good service. Kitchen was way off. Ordered broccoli vs fries with my burger. Could not eat the broccoli. Steamed mush. Also, friend has the French dip. Bread was hard, and the meat was dried out. Fries are fries. Didn't eat many of them. The kitchen wasn't busy, restaurant was 1/2 full. Have eaten there before, it's never like this. Not sure if this was an off night, or what. They definitely need more attention to the food. Service was great. read more

BJ's Restaurant & Brewhouse - Over steamed broccoli. - Breweries Near Me - Jacksonville, Florida

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I've tried this place twice now and been disappointed both times. On this occasion, I got their California grilled chicken sandwich that came with maybe 3 ounces of thin chicken, very RAW bacon and soggy bread. read more

We were sat right away. They had 3 different sports playing on the TVs. It was not too loud and it was easy to keep a conversation without yelling. Marissa was our server and she did amazing! We noted that she seemed to be doing the work of 3 people. Marissa was positive at every turn. I could hear her with other tables and she offered helpful suggestions and explained menu items to those having trouble deciding. We ordered the avocado rolls, Santa Fe salad, and two pizzas. Everything was served relatively quickly. All was prepared well and tasty! read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Jacksonville, Florida

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Went there for their Pizookie. It was warm, soft, and perfectly gooey, topped with cold vanilla ice cream that melts into the cookie. Great for sharing! read more

This place is what you expect from any chain. I think what this place excels at is service. They were very attentive. The restaurant looks clean as well as the restroom. To me, I find it hard to find restaurants who keep their bathrooms at a clean standard, so it's quite refreshing.  We had a huge group of people come on a Monday night for dinner, and we ordered a large amount of food and they places the food - appetizers, main, and dessert very well, and water refills were consistent too. There was still quite a number of people here despite it being a rainy Monday night, so considering that, service was very nice. Always get the brussel sprouts. It's my favorite item here. Always. I ordered the rib eye steak with veggies and asparagus. The veggies were very dry and overcooked, but the meat, I ordered medium rare, was perfect albiet salty. We ordered every. Single. Flavor. Of pizzokie that BJs offers and we made a fasting train down the table for us. It was my first time trying these monstrosities, haha. Truly an American experience. Personally, I think the cookies are too sweet but I am always a fan of ice cream. The extra chocolate pizzokie is a little bitter, and wasn't appreciated by our crowd. Our favorites were the strawberry shortcake cookie and the s'mores. The s'mores one has perfectly toasted marshmallows on the top. Truly a work of art. But overall, I didn't like the food here too much, but they do give so much and make up for the flavor with the amount. Their 14oz ribeye meal has lasted me 4 meals, so I'm still happy with it. Don't forget to tip your waitstaff! read more

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I had a very disappointing experience at this BJ's location with a server named Kaley S, and unfortunately this is not the first time. At this point I am considering no longer coming back. The service was unacceptable. She treated other guests with care, laughing, joking, and offering them beer samples, yet I was ignored and dismissed. I had to ask multiple times just to place my order, and when I noticed the difference in how I was treated she gave me an excuse that did not feel sincere. On a previous visit, after I paid through my phone, she had not checked on me at all and then loudly yelled across the bar asking if I had paid. It was embarrassing and unprofessional. To make matters worse, the food was terrible this time. The corn was sour like lemon, the tomatoes were overcooked, the mashed potatoes were bland, and the chicken even tasted off. For a moment I wondered if it was intentional given her attitude toward me. I just dealt with it because the service was so bad that I did not want to speak more than necessary. This was my second negative experience with the same server and it has made me feel uncomfortable and unwelcome at this location. read more

After reading all negative reviews about customer service and kitchen, I felt the need to give BJ'S on Max Leggitt a good review. My husband and I went for a late lunch yesterday around 2ish. Our server was DJ. He was so nice to us. My husband ordered the jalapeno burger and I had the build your own tavern pizza. We shared a wedge salad with blue cheese dressing. Everything was timely and tasted good. DJ continued to check on us throughout the entire lunch. The reason for the 4 stars instead of 5...my silverware was wrapped in a used napkin... stains and wrinkled used. read more

It's ok service specials on the weekends could constantly run the special during the week as well on a happy hour!

Not my first time at this location but the service is always welcoming once you enter and my server was very attentive. The restaurant was clean and well staffed. When I was seated at our table it was prepped properly and we didn't have to wait long for our server to come around. Our server gave us the time we needed to make selections without never feeling rushed and I never felt once that I was looking for her to ask for something or to put in my order. She was responsive request and even made suggestions that catered to my preferences on pairings. Now as far as my food goes, this is the only part of my experience that wasn't as enjoyable. (Full disclosure my dish was altered bc I wanted different sides so this could have affected the flavor profiles in terms of balance.) The salmon itself was the highlight of the dish, as the cherry flavor wasn't overpowering and complimented the salmon nicely while just adding that boost of flavor. But when it came to my sides they were very bland in comparison. The white cheddar mash potatoes seemed to lack most of the cheddar flavor and didn't seem to have much salt. My theory is if it had more of the cheddar flavor it would have likely been the right level of. Salt. But when it came to my broccoli if there was anything there in the idea of seasoning I couldn't personally taste it. On the good note to that it's easy to add whats needed or preferred to it and I had no issues after the fact. Not pictured is couscous Mac and cheese balls. These were absolutely great. Not too salty and the crust was just right. The dips just took it over the top and made it quite enjoyable. Overall a great experience and I'll be back. Especially for their pizzas. read more

BJ's Restaurant & Brewhouse - Enlightened Cherry Chipotle Glazed Salmon* White Cheddar Mashed Potatoes Broccoli - Breweries Near Me - Jacksonville, Florida

Everything about our dinner here was awful. We showed up at 7:10pm. Waited in the hostess line for 20 minutes. We finally get to the front and are informed it will be 30-40 min wait. We say ok and they take our number and say they will text us. I did get confirmation text so we good. Went and sat in car. 1.5 hours goes by and still no text. I go inside to see what's up and see 7 tables free. I asked wtf is going on and they asked me name and said right this way to immediately seat us. Like... why are we sitting in our car in the cold if you have tables??!!!!!! Anyways we sit down, normally I would order alcohol but I was so thirsty from the long wait and didn't want to have a long dinner I just got water (first missed sale), we waited about 20 minutes and finally a waitress came to take our order. We ordered 2 appetizers (Mac and cheese balls and ahi tuna) and both ordered the ribeye steak medium rare with mashed potatoes (I got bussels with mine which was a $4 up charge). After waiting a little bit we got the apps in. They were fine. Cheese balls kinda mid. Ahi was pretty good but they never give you enough crackers. Like what's the deal with that? We just spent 20$ on this we can't have more than 6 crackers? Anyways finally the steaks come out and of course they didn't make the Brussels at all so I got my meal incomplete and had to wait for rest. I asked for AI sauce and he said ok and left. We peck at it a little. I start cutting my steak and notice immediately the meat is EXTREMELY LOW GRADE. It is 100% clear to me these steaks are trash. They have hard membranes all over them. Very tough. I could buy a better steak at Publix. They are cutting corners. On top of that both were over cooked. Mine was nearly well done. Still no AI sauce. It's clear the dude isn't coming back so I got pissed and went up to the bar where I said "do you know where I can get some damn AI sauce? Apparently our waitress thinks I would rather eat my steak when it's cold" and eventually they flag down a diff waiter to gets me a bottle. I go back and start eating the steak and it's just soooo bad. I end up telling the waitress it's to over cooked to eat and they got manager. Manager came over I explained all the issues up til now and he asked me what I want to do. I said I would like to have some dinner to eat. We are over 2 hours into this and I still haven't eaten. So he went to retire a new one. He actually asked me if I wanted him to bring back more mashed potatoes... is that a serious question? No I want you to take the cold potatoes off that plate and just slap them on the next plate (news flash I'm nearly certain that's what he did). Another 30 minutes go by... how long you think a retire should take for a customer? 8 minutes? 10 mi utes? No I waited freaking 30 minutes. I finally get my steak. My wife he been done eating what she wanted which wasn't much due to how bad the cuts were. The new steak was just as bad of a cut with very tough fat lines and fat nodes. It was cooked better at least. I ate some of it and then we went to pay. We had a $50 gift card from Xmas we still hadn't used so I was using their mobile to try and pay for everything. I put the gift card in and a banned pops up saying $50 has been added. THE BANNER DIDNT GO AWAY! Who's developing their website? They need to be fired! Because the banned wouldn't go away I couldn't process the rest of the payment. I finally got pissed and made the waitress do it. 3 hours total. 3 hours to eat dinner. Ruined our who night. We didn't want to do anything after. We will never go back. I didn't wanted the new cookie treat they have but I was so pissed off I just wanted to leave. Yet another sale they couldn't seal. read more

We decided to give this place another try. We hadn't been back since Covid times, and we used to love it when it first opened. I don't know what is going on in the kitchen, but it can't be more than microwaving. This was some of the worst food I've had in a long time. They were out of the beer we ordered, so after about 15min, the server came with some other options. It took us almost 30min to finally get a beer that they actually had. We ordered the ribeye and Parmesan chicken. The ribeye tasted like they poured lime juice and pepper on it. My husband thought it was some kind of chemical cleaner taste. The chicken was not like any chicken breast I've had. It was rubbery and white. It didn't break apart. I couldn't eat it. The veggies were bland and also rubbery like the kind you steam in a bag. The fact that our meal was $100 was a tragedy. We don't plan on returning. read more

BJ's Restaurant & Brewhouse - What seemed like parmesan chicken paste pressed into a patty and bag mixed veggies - Breweries Near Me - Jacksonville, Florida

This place is so cool. I've never seen such an extensive menu in a brewery style restaurant really, you could bring any amount of friends from across the globe and smush them into a table here and I promise everyone will find something. The inside is so nicely low lit and good for a night time date or chill dinner. I've been 20 times and not cleared the menu yet I also can't pick one single favorite thing but the pasta and apps are . Servers are quick too! read more

Great food exceptional service not sure what others have had issue with. Kaley S at the bar was great and we will be back because of her alone. We are both in the industry so we are well versed. Thank you read more

We wanted to try something different that we don't have in KC, we sat and we're greeted by the bartender and placed an order for a beer. We weren't told about happy hour or we would of ordered off that menu, I ordered chicken nachos and they were very dry, we ordered extra cheese sauce. I decided to order the mini because I saw those were 1/2 off on happy hour. It was really a good pizza the crust was delicious. read more

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Do not come here with a large group! Service was horrible, Honestly some of the worst most disinterested service I've ever seen. 10 of us came here for a work lunch on a Thursday around 12pm. Waited over 45 mins for the server to take our order. That is unacceptable. We had to go up to the hostess stand and ask for our waitress so we could order. We ordered and waited another 45 mins for our food. And half of ours came out a good 10 mins before the other half. We ordered dessert and waited some more, the waitress comes back and literally says oh I forgot to put your dessert in. Like WTF??? I don't know what your issues are, and I get that all people have bad days but like really? Oh and several of us ordered the protein bowls and they all came out way too spicy that it was basically inedible. Did the waitress ever check to see how our food was? No. Did she bring the salt and AIA sauce like we asked for? No we again had to ask the hostess stand for those things. Completely pitiful and so unenjoyable. Will not be back ever. I don't recommend this place for large groups at all! read more

Location First turn off Gate Parkway-in front of Costco Parking Large lot Atmosphere Local bar-large and multiple tv's ( altho I am not a fan of divorce court on the tv's) Seating Bar, high tops, booths, large dining room Service Shawn at the bar rocks it! Immediate and friendly-truth be told Shawn answered our multiple questions Tip Join the rewards club! Menu and beverages The BJ's menu is so dependable and yummy. Happy hour! Tuesday is half price wine-better than happy hour price! We had the avocado egg rolls and brussel sprouts. The siracha used to be on the side-of the sprouts-now not red but white but still yummy-just fyi. Egg rolls are yum- larger and mor than the competitor.We also had the half price wine and happy hour margarita-8oz tall glass! Yummy! Summary We love this place! Great service! Awesome specials! Delish food-amazing menu! read more

BJ's Restaurant & Brewhouse - Avocado Egg Rolls, happy hour menu - Breweries Near Me - Jacksonville, Florida

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I had a very disappointing experience at this BJ's location on Gate Parkway looking forward to causal dinner with my wife (we are senior citizens). Start off fine ordered drink for my wife, ordered food. When the food came my wife had the wrong food, mine was correct and was hot. Manger took hers away and we were left with mine. Tried to wait for hers but it was taking too long, end up sharing my food. When finally came she was not that hunger and ate only 1/3 of the order. Manger did not come back to check on us, say they were sorry, or offer to comp food. Will Not GO BACK read more

My friend and I went here for a lunch. I have not been here in awhile and wanted to try it. as we got seated, our server immediately went to our table and asked us for what drink we would like, I love it! Fast service especially we were at lunch. They weren't busy at that time since we were there around 11:15am. After we ordered I realized that our food was taking a long time. I wasn't mad or anything but I just noticed. But when our food came, I was a happy girl! I ordered the Southern Fried Chicken and it was one of the best chicken I ever had! it came with mash potatoes and gravy. my friend ordered some kind of taco and he said that it was good too. I know this is a chain restaurants but to be honest this is one of the good ones that still left out there. I hope that they will not change so that I can keep going there. Matter of fact, my friend and I will be going there tomorrow for their Happy Hour! read more

I came here with me and 5 other teenage girlfriends for a yummy dinner after the football game! We had a 8pm reservation, did not get all of our food until 930pm. This is ridiculous. At first, we were sat at a booth, and the roof was leaking from the rain outside. I went to the hostess stand and asked to move, finally after a few minutes they came over and had us reseated. We had to move all of our belongings, drinks, and appetizers on our own- no help whatsoever. Our server was busy with a bigger party ( completely understandable) but we were right next to them and even after making eye contact, motioning our empty drinks, she completely ignored us. We finally got our food after an hour and a half of waiting... but wait.... they got my order wrong. So instead of getting me a brand new trey- they just put a spicy chicken and its condiments on the original bun that I had taken a bite out of already. Absolutely INSANE work. I got 2 refills after being at this establishment for 3 hours... not to mention it was not even that busy in her section. Our waitress did not even bother to acknowledge the inconvenience and was completely unaware to our frustration. Fuck this fucking establishment. I am never coming here again. And, not to mention we only came here for the Spooky Pazookie, but we were not willing to stay another hour waiting on it- so we left. I HATE incompetent people. read more

BJ's Restaurant & Brewhouse - Fuckass recycled bun - Breweries Near Me - Jacksonville, Florida

The worst service I've ever had!!! Waited over two hours for food and left 3.5hr later! I came out tonight because my auntie wanted to get the prime rib for her birthday dinner. Half of our party was seated before 7:30pm( our reserved time) we ordered drinks and apps, the drink (including alcoholic beverages) arrived promptly but an hour later and we still didn't have apps. The birthday girl and her crew arrived at 8:10. I asked about the apps and said if it was going to be longer just cancel. When he came to the table around 8:30, my dad asked about them. John(if that's his real name. a short, red headed guy with long nails on one hand) nonchalantly replied, well I was told to cancel them but if you want them I'll go ask the kitchen. I said cancel the apps because we're ready to order entrees. he took our order and it still took over an hour for entrees. He had an attitude taking our orders, placed the order and never came back. We kept asking other servers about our stuff. Around 9:30, we asked another server for the manager. A tall black guy who seemed overwhelmed and unsure what to do next came over and we told him we're still waiting on food. Mind you, we had simple orders that included two mini pizzas for the kids, two entree salads, two burgers, two steaks, a chicken sandwich and an order of wings with fries. About 10 minutes later, "the manager" came back with some of our food. Shortly after, the rest of the food came out. Several items were cold as if they had been sitting forever. My auntie wasn't able to order prime rib because they ran out early but she ordered a steak. Her steak was burnt and she ordered it medium. "John" did return with the fresh made side reorders minus the steak because my auntie just ate what she could. I think she was over it. After we got our food, "John" didn't come back to see if we needed more drinks, refills or to ask how the food was. When he did finally return around 10:20, my uncle asked for the manager. The same guy came back. He was explaining how at this point no one has apologized for anything and the service never got better. The "manager" said, "well I apologize" but it came across like I'm just apologizing because that's what you want not because I'm actually sorry that we have piss poor service tonight. I said, that's not a real apology. You could've kept that. As we're talking to "the manager" "john" says with an attitude, well does anyone else want the bill split? We ignored him. Finally, my uncle was like man you aren't the manager! Is the GM here? He said, yes and went to get her. Mind you, my uncle was a GM for over 30 years so he couldn't believe any of this was happening. Even my 5 year old nephew was like, we was late but we weren't that late and it's taking for hours, why is it taking so long!! Then the last time we asked for the manager, he said he was calling the police. lol. A 5yr old was outraged SMH. 10 minutes go by, finally the GM is free and she came by to get the scoop. My uncle started the conversation and I finished it. I gave her the run down from the time I got there to the moment we asked for her. I also let her know we aren't the type of people to walk out on a check that's why we waited to speak to her. We came out for a good time not a free meal. She was apologetic and sincere. She listened to understand and told us she'd see what she could do. She did comp our checks(not free but discounted) and gave the birthday girl a comp card for her next visit. She's looking forward to having the prime rib. So she may return at some point. Although the GM was great and she did what she could in the end, the impression was already made. Unfortunately, the rest of us won't return although we've been there several times in the past. It was by far the worst experience I've had in a while. Our server was the worst in the business, the interim manager didn't know what to do when customers complained and several tables complained tonight. I paid my check in cash and still tipped him because I've worked in restaurants so I don't believe I'm not tipping. read more

BJ's... web of bad restaurants? (Stick with me here) The appetizer was amazing but everything after that instantly goes downhill. My sweet tea tastes more soapy than any resemblance of tea. The chicken is what you'd expect for the price but not even that good. What adds to that is when I take the second bite of my pizza what do I see there except for a spider. A spider crawling all around my pizza and going under it. Final Remarks- Food that is what you paid for using a twelve page menu. Ambience is what you expect, a place that hasn't decided whether it wants to cater to hipsters or if it wants to maintain a customer base belonging to your local senior center. Edit- A person I believe to be a manager came over and took off the pizza. Amazing service from both our waiter and her. read more

BJ's Restaurant & Brewhouse - Breweries Near Me - Jacksonville, Florida

In California, we were huge fans of BJ's so we thought we'd give it a try here in Jacksonville. We were sadly disappointed. Though the service was decent, the food was not. Our sons ordered the kids boneless chicken wings, lemon pepper and bbq and they came out extremely dry and overcooked. We were told that they may not come out made correctly because of a language barrier between the server and the cook that night. Not sure how that could make a difference, I'm sure someone spoke Spanish. The server also offered my kids goldfish and fresh fruit while we waited and we never received it. I ordered a personal bbq chicken pizza that also came out burnt and very dry like no bbq sauce. My husband ordered prime rib and it was very fatty but edible. read more