I can't remember the last time I had such a positive healthcare experience. I went to the Cambridge…read morelocation. Jackie at the front desk was so warm, welcoming, and engaged. She helped me navigate questions about insurance and clearly had my best interest at heart. Veenu Gill O.D. provided my care with the same warmth and efficiency. She answered my questions, explained what she was doing, and was incredibly thoughtful with her recommendations. Because of these two women (and Jessica, who was taking notes), my visit was easy, comfortable, and somehow enjoyable. Do yourself a favor and go to this location if you need care (or just a pair of glasses!). You'll be glad you did it from the moment you schedule the visit (great scheduling system) to when you walk out the door.

There are 29 posted YELP reviews for this Optical establishment. 25 of them are five star reviews…read morefor Tom Collins (previous owner) and his staff who ran this business for many years. They were loved by the community and their customer care was impeccable. Tommy could deal with anyone... even a few crabby dissatisfied customers but he was ALWAYS able to work with EVERYONE and he always took the high road. These reviews were well earned by HIM. The establishment was bought out by Christina and Enrico Palmerino several years ago now. They also own several other local Optical shops.. one is in Brooklyn New York. Since they took over in Newburyport the new business has received only 4 yelp reviews... 2 (5) star reviews and 2 (1) star reviews. Where I am from this is a significant red flag showing that this business needs improvement. It is also sad that Chrisina and Enrico did not wipe out Tommy's reviews because he and Dianne and several other employees worked very hard for those reviews! They should not be inherited they should be earned! My experience with the new owners has been rocky and unpleasant. The acting manager Clark Goodwin is a big part of the problem here at this business. Clark is moody, dismissive and he talks down to good customers. I returned 2 pairs of high end glasses three years ago and he was livid with me and he behaved unprofessionally towards me. Clark Goodwin sadly is the antithesis of what Tommy Collins was! I want to warn ALL of my disabled veteran friends , my healthcare friends ( retired RN here) and all the wonderful seniors in the area to take your business somewhere else. This company has no heart... they are a family of millionaires who could care less about customers and providing quality services to the residents of Newburyport. I really miss Tom Collins and his staff ... I just wish that Tom had screened the new owners more carefully. Buyer beware... this establishment is a greedy wolf in sheep's clothing. Do NOT trust Clark Goodwin with your money or your time. He should get out of the eye wear profession and maybe consider a new career in the Dept of Corrections. The prisons need employees with lousy dispositions like Clark. Good Riddance Market Unfair Optical! I cannot wait until the day that I drive by that shop and a new shop is there -one that actually cares about eye care and about HELPING customers in downtown Newburyport !

After being missed diagnosed by two medical personnel (nurse practitioner and ophthalmologist) ,…read moreDr. Carissa McKallagat identified a serious eye problem and addressed it immediately with appropriate antibiotics resulting in my recovery. Thank you!!

Very accommodating- took great care, friendly and fast. I would highly recommend them.read more

Excellent place to find your next pair of sunglasses, or for a gift for someone else. They have…read moregreat prices, great employees and they are very helpful finding you what you need. Shauna is a great employee who helped me find what I wanted and at a great price.

Sue hands down provided amazing customer service. From the moment I walked in to the store until…read morethe moment I cashed out! She was very professional, knowledgeable, friendly, personable...I can go on and on! One of the other young ladies was also very friendly and personable. I did not catch her name. I would highly recommend this store. We came in looking for the Ray Ban Meta class and were in luck! They had them in stock. Left with quite a few pairs of sunglasses, since they had such a wonderful deal. Go see Sue! You won't regret it.

Watts eye care charged me for a visit which I paid at the time of my visit then billed my insurance…read morecompany without my knowledge. They then billed me for an additional co pay. They DID NOT tell me at the time of my visit that additional charges would be billed. In my book that's double dipping. Shame on them and their book keeper Trisha for doing the right thing to correct the situation.

The very young blonde acted like she knew everything, but knew nothing! I have Masshealh, she…read moreinsisted I have a copay... when I know I do not! she also had my OLD address pulled up! I've been going here for years! and I also know my own insurance not a great experiene! The older more experienced woman on the left side, was certainly more knowledgeable with better 'bedside manner' I was using my tweezers and they slipped and I got it in my eye, she told me, " that doesn't sound like an emergency‼ what! I stuck a tweezer in my eye! Work Ethic -- she had none! I will not hold it against the business, but I'll definitely not go to her again!

Oliver was incredible! He somehow managed to juggle all the needs of the many customers at once…read moreand was very patient, understanding and generous when it came to me trying to make a decision. 10 out of 10

The gentlemen who assisted me today could not have been any more kind! Informed them of the project…read moreI was taking on and they were extremely helpful when helping me find the right primer, paint, and tools! I will definitely be back! Top tier customer service - they even helped me carry the supplies out to my car! Thank you - it's much appreciated!

Kathy made every effort to accommodate my requests when adding my son to my account. She was…read morepatient, knowledgeable, and just damned fun to work with. Great customer service.

1 Star Very…read moredisappointing experience with the Verizon store in Raymond, NH. My wife and I switched from T-Mobile to Verizon for a new iPhone promotion. Almost immediately, we noticed the reception in our area was significantly worse than what we had with T-Mobile, including multiple dead spots. At first, we tried to make it work because we had already traded in our previous iPhones and did not want to take the financial loss of switching back. However, during the Raymond shelter-in-place incident, we were unable to reliably reach our daughter because of the poor reception. At that point, we decided the service simply was not dependable enough for our family, and we were willing to accept the loss and return the phones to go back to T-Mobile. I contacted Verizon corporate customer service and explained the situation. The representative told us we could return the phones within the return window and said the store should likely waive the restocking fees given the circumstances. When we brought the phones back to the Raymond store within the allowed return period, the store initially resisted taking them back and stated that corporate representatives "don't know what they are talking about." After a long back-and-forth discussion, the store finally accepted the devices. The biggest issue was that after accepting the phones, the store refused to provide any written documentation proving the devices had been returned. Because of that refusal, I took photographs of the phones and the in-store interaction as proof the devices had been surrendered. About a month later, we received a bill for nearly $3,000 related to the returned devices. Verizon later instructed us to file a police report regarding the disputed charges. We also had to dispute the matter through our bank and are now dealing with collections calls over devices that were returned within the policy window. Customers should never have to fight this hard to prove they returned devices that a store already accepted.

I've had good experiences here in the past, but my most recent visits were very disappointing. I…read morehad to switch to progressives, which I struggled with, and eventually it turned out I also needed prism correction. The office only covered the cost of one set of replacement lenses, even though the prescription was still incorrect and prisms could have been included from the beginning. When I raised my concerns, their response was: "Maybe Walmart will have cheaper lenses." That was unprofessional and dismissive. I won't be returning.

.just cant say enough about this establishment From.making…read morean appointment on the phone To being greeted and screened. The vibe inside was very chill in a great way So greatful and appreciate the care from the tech.the dr and optometrist. Great personality. Transparency about everything Could not ask for a better experience. If you need eye care this is the place to go

Great service and glasses were done earlier than expected. The team at Visionworks has been there…read morefor a very long time, they always great you with a welcoming smile.

VisionWorks in Exeter,NH…read more TERRIBLE customer service! I had to call store to find out that my glasses were ready! I had such a hard time to SEE through the lens that I went back to store and asked if my glasses were of the prescription I ordered. OF course I was told that they were!! I was told to "keep wearing them and get used to them because they were a new/different prescription". NEVER got any better!! I have upcoming appointment to visit my optometrist. I will purchase new glasses at a reputable place recommended by my doctor. NEVER use VISION WORKS!! ".