We've always had pretty good food and service there. HOWEVER, it closed permanently on April 15th, 2026 read more

The hostess, that seated us wasn't very friendly. But our waiter was wonderful.the food was very good arrived in a timely manner,and was very good.. the atmosphere was very comfortable. read more

Black Bear Diner - Grants Pass - Pancake sandwich , very good - American Near Me - Grants Pass, Oregon

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After my reviews and the reviews of many customers, I have to say all the replies from MGT. seem rehearsed and never address the issues directly that are expressed in the reviews. I'm sure we don't want to hear " I'll have my manager email you". Be precise, be specific on how you are going to address/change things. Why do we have to wait 10/15 minutes to be seated when the place is almost empty. Please explain that. That has happened to me on more than one occasion. Seems to me that 3 servers and a so called hostess could handle it. I agree that food quality is hit and miss. Can't see anything wrong with the ambiance. read more

My wife and another couple had dinner there last Friday night. I had a Rueben and it was thick and delicious. My wife had an open faced turkey sandwich with mash potatoes and gravy. It was excellent and they used real turkey breast instead of processed turkey. My friends love their meal as well. read more

Stopped by here on the way to Washington and it was worth the stop. Got there right when they opened and the server was so nice and friendly. I wish I remembered his name but he was awesome! Food is good like all black bear diners. Don't come here if you're not hungry lol. Hope that guy gets a raise! read more

Recognizing and enjoying this chain for years, we dropped in to this location and we're sorely disappointed. The staff were lethargic , the premises were dirty and ( given this was 10.30 am) the kitchen had run out of certain juices and HOLLANDAISE....especially sad as three od their dishes were Benedict. The only saving grace was our waiter who dealt with us with humor and trying his best. Graeme Anacortes, Wa​ read more

I took the time to contact the "customer service" comment left on my review. They do not respond. It's just a dog and pony show. Now I really don't like this company. At least Taco Bell responds. Bad bad bad! read more

Black Bear Diner - Grants Pass - Cheeseless grilled cheese - American Near Me - Grants Pass, Oregon

Not bad food. Not bad service... But umm... Where's the "hey welcome in!" where you guys open the door with a smile? That was your advertisement right? We got our seat right away but yeah that's the only thing we realized. We know it was early in the day but still. read more

I went for breakfast which they serve all day. I was greeted promptly and seated quickly. The waitress seemed busy but the place was not crowded. She took my order and ran off. I eventually got coffee and the cook delivered my food personally. As I said, they weren't too busy. I smiled and thanked him bc I like hot food!! It was delicious and just as I had ordered. When I left I tipped the cook, after all he waited my table!! Not very many breakfast places left in our town anymore. read more

Nothing too spectacular here. Comfort food. We were near the door so it wasn't as quiet as I'd prefer. The staff was attentive (but in a hurry). We were nearly rushed to order. The bill came fast and the service basically stopped when it hit the table. Also, when it wasn't that busy here. Rather than spacing people out to every other booth we got to deal with the kid(s) at the next table being well... kids. It's not bad, just not great.. read more

Rodney is why they get the additional 4th star. It's been a long time since I've eaten here. I miss their pineapple pancakes :( I ordered breakfast and a half coffee half hot cocoa. Food was ok. Hash-browns could have been crispier but to be fair I didn't ask them to make sure they were crispy. The pancakes were good flavor wide but I feel like the texture was different somehow. It was opening time 7am and the food took so long. But what made my day was the server. His name is Rodney and he was so nice, so polite, he really just oozed out kindness. He was supper attentive and checked on us frequently. I mean he knew it was taking long for our food but he was doing a great job at keeping us patient. Great people deserve great tips and Rodney deserves it! read more

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45 minute wait due to what looked like under staffed. Plenty of seats available but Noone being seated. Not greeted either when walking in. This isn't like most Black Bear restaurants. Very disappointed. Left along with 3 other couples. read more

Thanksgiving Dinner I ordered the Turkey Dinner When it arrived it certainly did not look like the advertised picture which showed 5 pieces of thick turkey The acutual plate had four very thinly sliced pieces. The entire plate of food was barely room temperature $27 I won't be returning to this restsurant read more

I ordered a breakfast for curbside pick up from THEIR website (due to having a broken wrist and elbow.) It gave me a pu time of 2:24pm (not a busy time in the restaurant biz) I got there 14 minutes late. I followed the directions on my receipt and called the diner to let them know I had arrived. I was informed it wasn't ready and they do not do curbside pick up. I told them they should take the option off their website. The hostess was very rude so I went inside and asked for the manager. They had 7 tables in different stages of dining. The manager came out and told me that the time the website gives is an estimate and the website doesn't know that they are Slammed . Slammed??? They had a manager, 3 cooks, 5 wait staff a hostess and 7 tables.???? I waited 10+more minutes. From the time I ordered to walking out with my food was an hour...for one breakfast. The manager offered me nothing for my trouble. I worked in the restaurant biz. for YEARS! I have done everything from a hostess to managing and everything in between. This was so disappointing. The manager missed an opportunity to take care of a regular customer. A Little Good Will goes a Long Way. I can't say I will return. ps.. my eggs and potatoes were cold and I only live 3 minutes from this place. read more

I stopped here after a 4 hour drive. I was pleasantly greeted by Rodney. I was so impressed how polite, respectful, attentive he was. Above and beyond service with everyone. He walked up and down refilling tea, coffee, and water. He was quickly taking orders and bringing them out. I haven't seen that type of customer service in a long time. I was a little skeptical to stop by a Black diner since my last one in California wasn't great. However, this time I'm so glad I did stop here. Thank you Rodney for above and beyond service. He treated staff well too, he kept thanking staff when he picked up food. This is the kind of staff that impacts morale. Ambiance is welcoming with plenty of booth seating (which I like). The food was good. I had coffee and it was perfect for me. I like my coffee mild to medium strong. read more

Burnt home fried potatoes and burnt ham in my denver omelet not crispy burn,black carbon burnt,you feel some type of way when your served burnt garbage food like they served up a black bear dinner grants pass,never going back!!!! read more

This review is long overdue. I received a call from another restaurant the morning of my mothers surprise 90th birthday party, they called to cancel. With only 3 hours' notice I was in a panic to find another place for 20 people to go. I called Black Bear Diner and asked if they could handle a party that large on such notice. They informed me that they usually need a week so they can staff for that. I asked for the manager (Trina) I explained my situation to her and she said come on in and we will figure it out. I told her we were in no hurry and that fast service was not an issue. I started to cry as a relief that Trina did whatever she could for me and my mother. She made my mother's birthday so special, and I could never repay her for her kindness. Our waiter was so wonderful and patient. I can't say enough about this restaurant and especially TRINA! read more

Wonderful diner ambiance! The food was to be expected however the staff was on point and attentive

Black Bear Diner is exactly what you'd expect from a roadside "choke and puke." The portions are massive, the food is greasy, and you'll leave feeling like you need a nap--but hey, that's kind of the point, right? The menu is straightforward diner fare--burgers, pancakes, and everything in between, with enough gravy to float a small boat. The food isn't bad, but it's not exactly winning any awards either. It's just... there. Filling, hot, and loaded with calories, which is sometimes all you need. The decor leans heavily on the bear theme (as if the name didn't tip you off), and while it's a little kitschy, it does add some charm. Service is hit or miss--it depends on who you get and how busy they are. If you're looking for a quick, no-frills meal that'll stick to your ribs, Black Bear Diner does the job. Just don't expect anything beyond the usual greasy spoon experience. Three stars for being exactly what it claims to be. read more

They didn't want to cook my togo order an hour before closing. They stated "we ran out of everything you ordered." still serving guest inside, still has food for the next day, just nothing we ordered. That doesn't make any sense. I will not be returning to this Black Bear Dinner. read more

I called in an order to give the kitchen time to prepare it: a simple patty melt on sourdough with fries and tartar sauce. Ron, the waiter, estimated a 10-15 minute wait. Since I was staying next door at the hotel, I headed over after 10 minutes. The diner was nearly empty--just two guests seated. Ron, a tall gentleman, greeted me with "You, Sophia?" I replied, "Yes, sir." My food was already packaged, so I paid ($12.98 + $3 tip) and left. Unfortunately, when I opened the bag, I found the patty completely undercooked and the fries cold, as though they'd been sitting for a while. I walked back and was met by a woman I didn't recognize. After I explained the issue, she took the bag, and I overheard some discussion about the order. Ron approached me at the table and offered a drink or a scoop of ice cream while I waited. I politely declined--I just wanted the food corrected. Less than 10 minutes later, the order was remade. This time the patty was cooked properly, though the fries were only lukewarm. I'm a personal chef, so I understand kitchen mishaps can happen. However, the restaurant wasn't busy, and the situation didn't call for such oversight. As Ron handed me the new order, he commented, "I'll thump his head later." Honestly, I was taken aback. I wasn't looking for jokes or excuses--I just wanted my food done right. Making light of coworkers' errors, especially in front of guests, isn't professional in my eyes. Had the cook come out to personally acknowledge the mistake, I would've been impressed. Instead, I left feeling underwhelmed--on multiple levels. Sophia read more

Do not eat here unless you enjoy STUPIDITY. I go in (party of 1) and see 20 tables empty. The counter is empty. Im told 20 minute wait. Can i sit at the counter? NO. OK Im done. Idiocy is the rule of the day at this chain dump. read more

Went there only 2 customers waited to be seated 10 minutes 2 waitresses finally sat myself because on a cane Nicki's was bust visiting with the cook after sitting ten minutes she came over and said she didn't see me I said I was standing right there she got mad and kept arguing and then she went to the waiter and said I'm not waiting on her. So a waiter was on phone for ten minutes then came over took my order and they were so bad visiting in Kitchen I will never go back read more

We normally LOVE black bears food, it's so good! However our experience tonight was not. We have waited almost 50 minutes for our food.... The foods amazing but it's not worth a 50 minute wait. 10-15 maybe even 20 minutes is perfectly fine, I mean things happen right? But almost an hour?! And we still haven't received it. This was for a takeout order. Pretty disappointed. read more

Good restaurant for brunch when traveling up to Tillamook, Oregon. I ordered the hot Italian sausage patty with scrambled eggs and biscuits and sweet tea. The wait was bit of an issue. But still can't good go hungry for a long car ride. read more

Would give better stars but the biscuits we got were hard, like a stone that had been heated up. We ate in the evening so I guess it was past breakfast but at least tell me they were left overs and now near fresh. The rest of the food was good though. read more

We got together with some friends for dinner last night. Natalie was our waitress and she was very welcoming . The food was very tasty and prepared quickly. 10/10 We will definitely come back !! read more

Another slam dunk from Rodney. Great service on this Father's Day. We had a huckleberry shake, chicken bacon avocado sandwich, and a BBQ burger with bacon. Thank you sir. The ambiance was busy. read more

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Good choices and great for family. Servers were quick and friendly. Lots of seating and just off the main highway. And for the elon fans, hidden behind the building are superchargers. read more

Black Bear Diner - Grants Pass - American Near Me - Grants Pass, Oregon

I really wanted to like this place. Actually the food was delicious and the staff was friendly BUT it took ridiculously long for our food to arrive AND when we went to the register to pay, there was no one within shouting distance to take our money. You have a great product but you do need to take better care of your customer. read more

Amazing breakfast food! Friendly staff. Affordable pricing. Overall ambiance has a cute woodsy feel.

We went there for breakfast three days ago. It took forever for someone to finally take our order. When it finally arrived my biscuits and gravy were very cold, and the eggs luke warm. They must have been short staffed our waiter looked like he was pulled from his job as a dishwasher to wait tables. Rodney was doing the best he could with very little help. I don't think we will be very soon! read more

It was refreshing to receive such professional and courteous service by Rodney. He was actually doing the work of three people: server,bus boy and cashier. Friendly and personable The food was also great we want to thank Cook Jorge for his care in preparation of the vegetarian omelette and crispy bacon. Highly recommended read more

Our family used to love it. Something terrible has happened though. The food is bad and the help is worse. My grandson and I went there for a treat and were set near some very boisterous, alarming swearing men who no ten year old should hear. There was no one to move us to another table until after forever a manager came out to take a complaint from another customer. After that the manager came to our table and took our order. After another forever the food was so bad we barely ate and got out of there. We will never go back. read more

Zero stars!!!!! This place is a joke! We went in and got sat at about 9am today. At 940 the waitress told us that it was gonna take about 45 min to an hour for food because of a party of 50 in the back? Already waited 40 min... 4 plates of food left kitchen in the hour we were there. Ended up paying for our drinks and left at 1015. Never again!!! Why they didn't inform us upon seating and wasting an hour of our morning!!! So frustrating!!! Ended up at powderhorn Cafe. Wayyyyu better anyways!! read more

Food is never a let down always delicious and plenty of it. I have to say the service here is top notch and I have been to a lot of black bear diners the guys here run the place like a well oiled machine and are friendly and attentive. The place is cute, spacious, and very clean. read more

Very sweet waitress. Food was pretty good. Was able to customize and get what i wanted. Easy off I5. The place is big on breakfast. They did have a few bottles of beer. read more

Black Bear Diner - Grants Pass - Perfect bite - American Near Me - Grants Pass, Oregon

Because of COVID-19 Hampton inn didn't had breakfast. We were looking for nice, warm breakfast to fill us up for rest of the day trip. Black bear was good choice. From the beginning everything was perfect. We were seated promptly and coffee appeared within seconds on our tables after order. My choice was vegetarian omelette and classic Benedict for my husband. Food was very delicious. Rodney provided excellent service! We were so happy with our breakfast. Everything is matching so well, napkins, coffee mugs and even unique news paper style menu. So cute teddys everywhere. We ended buying cute teddy as a memory of this place. Next time we will be in the area we know where to go for delicious breakfast. By the way they have huge menu for lunch and dinner too. read more

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We just ate at this location today. The place is dated, but very, very clean. Especially the bathroom. If anything, it brings back nostalgia of the forgotten times when people were still nice to one another. All the employees are nice, professional & friendly. Rodney was our waiter & he was on top of everything. I don't understand the bad reviews on this location. You can tell it's a good one when you get in because the place seems like it's filled with locals. read more

The wait staff are great!! We have never had a bad experience with them but the last few times we have went there (like this last Monday) we waited 45 minutes after ordering breakfast and even noticed a person came in after us ate and left, we finally walked out. Will have went to this restraint for many years but we have made the decision to not return. At one point the waiter said "your food will be here soon, I promise" and 20 minutes later we finally walked after telling the hostess we had waited far to long and we would be making a complaint. Again, the wait staff are great but clearly they have a hard time getting good help in the kitchen. read more