My family and I have always enjoyed coming here but today's visit was appalling. We came on a Sat night at 6pm and waited 5 min to be seated and got sat down by a waitress. She came back to get our order but refused to get our food order and told us only the drink order now. What?! We got our drinks and she never came back for our food order!!! We waited 51 min and saw she was getting orders from other tables at this time. My family and I just left and attempted to talk to the Mgr and they didn't have 1 on duty !!! The floor supervisor Kat spoke with us but just apologized! I have never experienced this at a restaurant. I have worked as a server before so I understand but not having a full staff on the floor on a Sat night and a MGR this is unacceptable. They have a liability on their hands. Sad to see this restaurant going down hill. read more

The third and last time I will go there. The last 2 times I went .. my husband's order was submitted. Mine was not. Waitress claimed she forgot. Well, I was the first order she took. Beyond rude considering it's happened twice in a row. Maybe brown women dont care for white women. That's the feeling I got anyway. The manager just made excuses for her. We're done.. won't be back and if anyone asks .. I'll tell them exactly my experience. We told them we didn't want the order since his meal was delivered and I sat there with nothing. Blows my mind.. never been treated like this before. read more

Noemi es una persona muy amable muy atenta. La comida esta muy rica también. Lo recomiendo mucho!

Went in today as a party of 3. They were busy but we were told the wait would be 15-20 minutes so we decided to wait. It took an hour to be seated. We ordered our food almost immediately and it took another hour to bring out our food. Not joking. I had to ask for a box to go as they brought my plate because after 2 hours, I didn't have time to eat my meal. Food is delicious but was very unhappy with the length of time. They should have been honest about how long the wait time was. read more

2nd time having dinner Here. Our waitress Arlinda was super friendly and attentive.She took our orders and brought out our food at a timely matter. Food wasnt its best as it was missing flavor. But not bad. We enjoyed our dinner. read more

Ok so this is the old soup plantation.. I took my wife for her birthday at end of Jan. Long stretch of nothing before you get to your seats. Eggs were cold Hash browns were not even cooked so we sent these back and didn't ask for them to remake Fries seemed like they were almost microwaved. Nasty looking lettuce Burger said 1/3 lb but looked like a baby burger Gave us a side of ranch with bacon in it which was really good but my wife is vegetarian and did not know until after and then got sick Not good at all. Better food at Denny's I have been to the Havasu and Valencia location and they were really good. Go at your own risk read more

Not sure what it is but the past Couple of times we have been there service has been very slow. Even to get our drinks and our order taken. read more

Upon arrival we were asked dine- in or take out. We expressed that we would like to dine in. We waited to be seated, by a nice gentleman whom explained that we can only be provided one menu per table because the menus are limited. While waiting a period of approximately 30 minutes we were never greeted by a waitress or waiter or asked what we would like to drink. So, my husband and I walked out. We will never come back again. Terrible customer service! read more

I ordered: Reuben with Fries Wife: Meatloaf with mashed potatoes and green beans with bacon MIL: Same as wife In-law: Western Burger $100 for 4 meals and 3 drinks. Meatloaf was burnt on edges and dry in the middle. Weird choice of putting chunks of veggies in a meatloaf. Reuben was pretty decent, wish the kraut was stronger - but I like very strong sauerkraut so that's not on them. Western Burger was given a thumbs-up. Mashed potatoes looked drier than Walmart deli potatoes and probably out of a box. Green beans and bacon were described as flavorless. Honestly overall felt like we could have gone to Denny's and gotten the same quality for less cash. The ambiance and service was nicer for sure, so there's that. read more

Food is great service slow.Waitress acted like it was a burden slow as molasses. Food was wonderful as is the case usually

Disappointing compare to other Black Bear diner I've been to. In every location, I always order the corned beef hash and so far this location is the worst. They gave me 90% red potatoes and 10% corned beef. I couldn't even taste the corned beef! Red potatoes were burnt but the onions were fresh like it was just cut and put on the plate. Service was decent but it can be faster. They always clean the tables with bleach and it leaves a strong scent killing my braincells while eating. I don't have a lot of braincells left...... read more

Had a group breakfast here for a men's ministry group and they were great! The manager and our server took care of us very well and the food was excellent. Definitely will be coming back again! read more

First and last time at Black Bear Diner!!! My family and l arrived at 11am this morning. We were told the wait was around 20-30mins (I took a glance at the seating chat and there were about 10 parties before us). I checked the time and it was 11:38am. We had been waiting to be called to get seated for over 30mins. Finally, we get seated. Another 30 mins go by and we still haven't been greeted by our server or our order taken down. At this point, we've been waiting for an hour. Just a little background on me, l am in my third trimester and a high risk pregnancy. I'm pregnant, hungry and frustrated! I didn't get offered a water or an apology for the long wait. Our server finally comes over to take our order after waiting almost an hour and it's now 12:15pm in the afternoon! The server was a young lady, she was very sweet and had other tables to assist despite the lack of customer service from the diner. We finally get our food at 1:30pm. They forgot the French toast, side of hash browns and my child's side of fruit. That took another 15-20 mins for them to bring out. The French toast was dry and hard and without any syrup! I had asked for some syrup and it took my server about 15 mins to bring me some. The worst French toast ever! By the time, we got our food and waited for the rest of our order. The food was already cold and flavorless! We also ordered a pie for dessert and we never got our chocolate cream pie! The WORST service I've ever received at a restaurant. Also, the women's bathroom smelled disgusting, it really made me lose my appetite. And there was no seat covers or toilet paper in the women's restroom! As a restaurant this is absolutely unacceptable. This is not how l expected my family's first time here at Black Bear diner to go, we've always wanted to come and try the breakfast. We are all VERY unsatisfied with today's experience. We spent all morning here for 3 hours to finally be served and eat! Our bill was almost $100 and not worth the price or wait! read more

Came here Sunday it looked busy so we had to wait a bit to be seated. It was only two of us when we finally got seated after about thirty minutes or so, we had to wait another thirty minutes and never even got offer to order a drink or a glass of water. So we ended up just walking out and leaving. Maybe we will give it another shot some other time but that was not very good service. read more

Black Bear is definitely becoming one of my favorite diners. Service: Very good. The waitress was friendly and made sure our coffee was always topped off. Food: Excellent. The portion size was big. I don't think it's possible to leave hungry here. Honestly everything I've had on the menu was good and would recommend. Cleanliness: Very good. No issues. Prices: $$ Not too bad. You will get your money's worth in portion size. My recommendation: Cinnamon roll French toast and the Chicken Fried Steak. read more

Black Bear Diner Palmdale - Chicken Fried Steak (560 cals.) with fried eggs, potatoes, and 2 Biscuits. - Diners Near Me - Palmdale, California

I've come here with my coworkers for our team meeting a few times and the experience has always been great. Good food and great service.

Came to have a late lunch and realized how short staffed they are ! There are only 2 servers on in the whole restaurant and are having to run around during a busy day causing for service to be really slow!! Clearly they are trying their best but the manager or whoever is in charge of scheduling people need to realize they need more servers on site !! It was hard to catch our servers attention as they were running around taking orders and dropping off food. read more

Came here on Friday, the place was empty but we were greeted and seated pretty much immediately. While ordering someone in my party was a bit confused about the menu and our server Veronica caught an attitude and was pretty rude about it. Then on top of that our food took at least 40 minutes, i mean the place was empty i don't understand why it took so long. Veronica's rude behavior kind of spoiled our experience. Food was good aside from the fact that they gave a noticeably small portion of fries with my burger. read more

Been to other black bear diner, but this location wasn't soo good. Potatoes had no flavor, also order eggs Benedict and hamalya sauce was water down. Gave them 2 stars because are serve was nice and food came quick. But definitely won't be going bck lot Worth the the 40 min wait read more

Black Bear Diner Palmdale - Diners Near Me - Palmdale, California

We came here tonight to celebrate my birthday with their awesome pancakes. Our server Jessie was so nice and made our entire experience here memorable. I love all of the bears everywhere around the restaurant, both inside and outside. Looking forward to our next visit! read more

This is my favorite place to get delicious breakfast and friendly service my server Kat was attentive .

Great breakfast. Yummy pancakes. Also great service. Thank you Westley:) I like that they have small portions as an option:) read more

Black Bear Diner Palmdale - The GRIZZ (1520 cals.) - Diners Near Me - Palmdale, California

Black Bear Diner never disappoints! Always good breakfast selections and good service.

It's 2:05 p m. Wednesday march the 5th. Watching countless customers walking out the front door as the line grows longer. The server"s" are working frantically to take orders, serve food, refill drinks. As I say, server"s" as there's only 1 server, 1 hostess (helping the server) and I can assume maybe 2 cooks at most. The server is doing her best and I completely understand that as my wife and I have worked in the hospitality sector for many years. But whomever is running this place (owner, if franchise) needs to get busy and hire help ASAP. I have been to many black bear diners from the og in lake Shasta, to Vegas to signal hill and service was outstanding. Service was great here as well but the toll you're putting on your staff is atrocious at best. Please rethink your business model. This place has great potential. Please read more

Black bear has great service and the prices are very reasonable and the food is delicious.i recommend the ribs and the loaded backed potato .the corn muffins were moist and the salad was very good.the waitress was very sweet to me read more

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The food was so-so. Went there for breakfast on a Thursday. Hash browns were barely cooked. The staff were friendly, real good at saying "I'll be right with you" "Your order is coming right up." read more

Good service Terrible food Ordered the Prime rib and was told right away it was $32 for the plate I went ahead and ordered my prime rib a medium and it came out so dry. It was like they took the slab and put it right in the grill and just sucked out all the tender and juiciness it should have. Terrible terrible ! Hate to admit it but I really wanted my Prime Rib fix so a few days later I went to crazy ottos on avenue I and it was so good, I literally was baffled by the difference. CRAZY OTTOS was def more tastier and more affordable ! Must have been a bad night for Black Bear I will not be back. 2nd time here and the 1st time I let the bad experience go because they where just opening. I gave them the benefit of the doubt. Maybe for the coconut cream pie I wold come in and purchase. I was unable to try it because it was sold out on my visit. Great service though! read more

Walked in told them how many people in our group, after a 1/2 hr. They called another group that got there after we did I went up and asked them why they didnt take us in, we'll,they didn't put our name on the list! Went back and told the group, someone said they need a new system, and we agreed and decided to wait a little longer. Asst. manager came to us from in the back and told us the girls behind the counter said we were bashing them, what! We were asked to leave, no one raised their voice no one was bashing, just an assistant manger sitting in the back office with no knowledge of what really took place. We all will never return to black bear dinner we will let all our friends know how they treat their customers. This was uncalled for we were not loud or rude we are all adults! read more

I am very disappointed in your Palmdale location. I don't know if it is the staff you are hiring, or lack of or if it's management that is the problem. We walked in yesterday only to be told it would be a 15 minute wait when the majority the restaurant is empty. Once we did get seated, the server was very kind, but took almost 3 minutes to get to our table just to get us our drinks. She was very kind, and professional. However, shame on you for having her, bless her own tables and no manager walking around to help refill drinks or get people set up or clean off tables. The food has always been great, but the wait times really need improvement especially when not busy and you need to see the management out on the floor a little bit more to show their cohesive part of your show. The hostess in the front was just kind of blah, the one rolling the silverware in the napkins , evidently couldn't take somebody's name down on the iPad while the other one was taking somebody to a table, so cross training would be an excellent idea as well. We will come back, and I hope it's better service, because I've been to a few other ones that they are on the ball!! read more

I called to ask about picking up a few cobblers and spoke to the nicest woman (Rosie) on the phone who answered all my questions and did not make me feel like I was inconveniencing her. When I arrived, Jessica was cheerfully assisting me when Rosie came up and greeted me as if I was part of her family! Wow! What service and amazing people! Looking forward to coming back again! Thank you Rosie and Jessica you made my day! read more

This place is awful. I don't know how they even have so many restaurants open and running. The food isn't that great and for the price I would expect delicious hot food. I asked for fries well done and they came out burnt. The gravy was watery and at first bite I knew it wasn't worth the second bite. read more

Black Bear Diner Palmdale - Chicken fried steak with fries well done - Diners Near Me - Palmdale, California

3rd time we've tried Black Bear Palmdale in 2 months. Prices went up to almost $20 a breakfast, food went down. Cold hash-browns / country potatoes, ham steak got cut in half (plus not cook thru, soft in middle). There're saving money on washing dishes & stacking toast on top of your breakfast plate. No place to put ur toast except on table paper. Wanted orange juice but not for over $6 a glass, don't care if its hand squeezed! Suggested to management that they*****************££+¥¥¥¥+¥++++++++¥ "do like most restaurants do, have someone else bring food as its served on counter from cooks". Almost $70.00 for 3 breakfasts, not cheap & who wants cold uncooked food. Stops us from going back for a while!! Finally get a good chain restaurant but poor management! read more

Black Bear Diner Palmdale - Bill - Diners Near Me - Palmdale, California

Good service and beautiful interior. Food was decent. However, when we first sat down, there were black ants everywhere. No visible spills so we moved. read more

Our extremely large party was in for a softball tournament over Fourth of July weekend. We were having trouble finding a place that could house all of us but finally Black Bear Diner was there for the win! The person who we called to let them know we were coming in gave us the ok but he left for the day. He failed to tell anyone we were coming. With little notice, the employees at the Diner were amazing and accommodating. Erika was super helpful and executed a very large table with ZERO errors. She was polite, understanding and a treat to have as our server. She helped us efficiently and quickly as we had another game to go to. We recommend this business and Erika to anyone! Thank you!! read more

No one hardly in the place and on a week day! Still told to wait 20 minutes after being told to wait 10.. poor time management, owners need to hire staff! read more

OMG! For starters I LOVE the decor the bears everywhere are so cute. The staff was extremely friendly everything was clean. Our waitress was amazing . We went on Thanksgiving day and how organized and kind everyone was, AMAZING. Considering how busy they were and they were not in a bad mood it was refreshing. They had a thanksgiving menu which was so cool. I didn't order it but my bf did and he said it was delicious. I ordered breakfast and these portions are insane. The food was good and fresh. The prices are great considering how much food they give you. read more

Black Bear Diner Palmdale - Diners Near Me - Palmdale, California

It is a restaurant to spend a good time with family, or friends!! I love the atmosphere, it's magnificent, and the workers treat you like a queen, I really recommend it. read more

Fun place w ok food, great service, smelly bathrooms. Enjoyed spending Thanksgiving w the total fixings and no wait.

Our first experience here we waited an extremely long time to get our orders taken and for our food to arrive, but they were a newer restaurant so I gave them the benefit of the doubt. Food was okay. Second time here we were seated quickly but once we got to our table we waited 30 minutes and no one ever came to greet us or take our drink orders. Once I saw they sat another party and immediately took their orders and still ignored us we left to Chelly's Cafe nearby and had a MUCH better experience. Will not be returning to Black Bear Diner. Soup Plantation if you're reading this come back, we miss you. read more

Only went once, and I liked it! I had a California burger and got sweet potato fries. The burger was really great, and the fries were good too. I was there a bit earlier in the day on a Monday, so it wasn't busy. The lady who sat us and then the one who mostly was our waitress were both very nice and just attentive enough, not too much or too little. The food was good, but I would have liked a slightly bigger burger, even just barely slightly, over the amount of fries I got which I wasn't able to finish. I'm usually a guy who can eat all his fries so it's a bit too much if I can't finish it. I noticed when I went they have a B health score grade. Which is funny because Souplantation which was in this same location also had a B. I didn't see why, and nothing seemed dirty or bad but I don't usually go to places that don't receive an A. Overall I'd probably go again but I'm not actively thinking about it. If it sticks around then I'll be in again at some point. read more