My wife and I are repeat customers. The food and service are usually good. Today I ordered a take out meal for the first time and was surprised when the bill was about 70 cents higher than anticipated. When I questioned the employee about it, she mumbled something about sales tax. The meal was $13.49. With 7.25% sales tax, the total should have been $14.47, not $15.19. The shift manager came over and printed an itemized bill instead of just the credit card total charge receipt I'd been previously given. There on the itemized receipt was the explanation for the cost differential. There was an undisclosed $.54 "packaging fee" (plus sales tax on the fee). Big Bear charges for take home container?! I would have thought that the savings from not washing dishes, utensils, the risk of broken dishes, and the cost of smaller leftover take home containers would balance out. Apparently not. Either that, or management has adopted the airline philosophy of nickel and dimeing their customers with any excuse to increase profits. Even so, customers should be notified of the fee in advance, either verbally or via a prominent sign. Neither the employee or the shift manager seemed aware of the fee before we jointly examined the itemized receipt. read more

Service is horrible, no one including the manager helped us. We waited while multiple waitresses walked past us with no one willing to talk to us or inform us of the wait time. My family finally walked out after the manager just walked past us several times with no help. Went on a Friday morning not even busy waited for 15 minutes. Would've stayed if someone came to greet us and inform us of the wait time. read more

Update: The response was that they are open from 7-3. We were there prior to 3 (we where going for breakfast. There were other people there, aside from us, dumbfounded and hangry. read more

We had a fairly new waitress there Taeya. She was good. Attentive. Kind. Got our order right in a party of 10 and dealt with teenage boys well too. Service was great, breakfast was great. read more

Second time eating here. The other time was a year or so back and I got a burger. From what I remember it was great. This time I got breakfast thru a delivery service. I got French toast. I was very let down. They offered strawberries for a extra $3 and I thought I bet they give you a good amount, I thought I was going to get some great maple syrup and I thought it was just white bread they made it with. No where on the delivery service did it say sourdough. And if it's not that - what showed up was then very wrong. It tasted as if it had gone bad. The syrup that was provided was the same as I have gotten at a fast food place. And the amount of strawberries was a let down. They had also place my side of whip cream in with the hot food so what showed up was liquid cream not whipped. I was just really let down. I have heard so many good things about this place. If you want some great French toast In Restaurant or to go Original Pancake House is the way to go. read more

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We love the Black Bear for breakfast. We always go to the one in West Jordan. We were so happy to see them open one in Riverton. But after trying it three different times and always getting the same result....we'll be sticking with the West Jordan location. We had to ask every single time to have our coffee refilled. It takes 20-30 minutes to get our food and every time it comes out cold. For this to happen 3 separate times is ridiculous. Each time they were not too busy. Hope they figure out out....soon! read more

Black Bear Diner Riverton - Diners Near Me - Riverton, Utah

Took 15 mins to get a waiter. Food was cold. biscuit was hard, potatoes under cooked. Omelet wasn't hot enough to melt the cheese. Disappointed. read more

Arrived at 7:15 pm. The greeter informed us that they had a 45 minute wait (they close at 8 pm) so she was told to not seat new guests. The restaurant had to be half full, maybe only a third full. Tons of tables just sat there. I'm sure they were understaffed but the optics looked very bad with so many tables unoccupied. We asked to speak with the manager and confirm what the greeter mentioned. She left to check and returned saying the manager was "too busy talking with seated guests" to speak with us. We were pretty surprised and very disappointed. This place used to be great. read more

The food was fine; however, the service tonight was terrible. The hostesses were frequently visibly chewing food at the hostess station - that is, when they were manning the hostess station. Part of the problem was that the hostesses were trying to pull quadruple duty: hostess, waitress, bus, and cashier. And our wait time to be seated was twice as long as was estimated. People were waiting several minutes at times to pay before leaving. And busing was sloppy, so thing we're not cleaned adequately. There were crumbs and food particles left on the tables and food and trash on the floor beneath the tables. Our waitress/hostess took our order in a timely manner, and our food was delivered in a timely manner; however, our meals were incomplete. She asked if we wanted the cornbread muffin which was included in our meals, and we said yes. (She never offered the biscuit as an alternative.) Then the muffins weren't brought. Also, we were never offered soup or salad which is also supposed to be included, and none was brought. Further, after delivering the food, she never once returned to check on us, so we didn't get the opportunity to ask about the missing items, nor an opportunity for drink refills. Three stars for adequate food, one star for terrible service. Combination of two stars. read more

My husband and i come here usually every Saturday or sunday morning and we are always happy wheh Carlos takes care of us. He is quick, efficient and attentive even if he is busy. He always gives the best service. Next time you go in for breakfast ask for Carlos! read more

The food was good. It wasn't the best but it was better than a lot of other places. The service was good too. The atmosphere and decor are a lot of fun too. read more

Chicken Fried Steak, our service was the ABSOLUTE BEST we have ever had. Liz is amazing and took excellent care of every need.

Excellent food and service, as always! Prices reasonable. Clean and inviting environment. read more

Michelle was our server, she had great service and treat us us like 1 million dollars, and the food was amazing, and everything was a 10/10 shoutout to Michelle she was so great read more

Gracen always takes fantastic care of us. She is so considerate of all needs. I counted at least 239 bears on a single wall. If you like bears, this is the place for you. read more

I have breakfast often at the Black Bear. It is one of the few restaurants that is still affordable to eat. My favorite server, Jessica, always seems to know what I want, and serves me immediately, and with a pleasant smile. I look forward to breakfast, and hope I get put in her section. read more

Would give 0 stars if I could. Black Bears New Year resolution should be to act like the care about their jobs or customers. There were probably 10 clean empty tables and 10 dirty empty tables. Yet there was a WAIT! No one was actively trying to clean off the tables, it was like they couldn't care less about getting people seated and making money. 3 people in the time we waited to be seated came up to the host and said "we are leaving". All she said was "ok" no emotion. Did ask what their names were or try to get them to stay. Our actual service after we sat down was also SLOWER THAN MOLASSES. This place is honestly a big joke and you can tell no one cares about their job or the customers. More than likely won't be back. Our first & last time. Update: was told to email and would hear back from a manager it has now been over a week and no reply. They really don't care about their customers. Point proven. read more

We are regulars and we love Black Bear! They have great breakfast options. Our food is always outstanding and the service is even better! Our favorite severs is Carlos. He is friendly, kind, attentive and speedy! read more

We usually choose this spot as our breakfast place because their pancakes are to die for and usually the service is never an issue. Welp, today sucked. We waited about 20 mins for a table and when we got one, I believe our servers name was Kelsey. We were seated in the area behind the registers up front where there were only like 2 other tables seated as well, which lead me to believe it was being treated as tables needed to be taken outside of the servers section because you never saw the same person working back there. She greeted us pretty quickly, asked us for drinks, and we said two coffees and two waters. She brought back the waters and never brought us the coffee. We waited about 30-35 mins for our food which is a lot longer than normal, but what was really annoying was the fact that after 25 mins of waiting, we were told they were out of the cinnamon roll french toast, which is what i ordered. Not sure why it took 25 mins to notice but this is only extra irritating because every time we come here and try to order it, they never have it. She was only seen again to tell us about the kitchen not having what we wanted and then again when delivering our food, which wasn't even that hot. After that, we didn't see her again until she was delivering the bill, which still had the charge for the french toast on the bill when we couldn't even have it. We tried to get her attention to come have her remove it but was unsuccessful and then we just agreed to bring it up at checkout in the front. She didn't charge us for the coffees which further confirmed we knew she forgot. Another thing we noticed is that in the time of our dine in, a party of 14 was sat right next to us and it was a real bummer seeing how attentive that server was to their table. Pretty sure most of them ordered coffee and got it immediately, so that debunked our theory that maybe they were out and that's why we didn't get it. The real kicker was seeing their food delivered to them as we were leaving and thinking how the heck did a party of 14 wait less to receive their food than just 2 people who was seated way before them. They must've been short staffed or something but honestly, note to self not to come here during a holiday week or if they have a wait. Not worth the trouble. read more

Always a lovely experience at this Diner. We didn't wait long to be seated at all. Our server Carlos is a very polite and accommodating. I had an amazing omelette as all the portions are big enough to never leave you hungry!! Their bacon is so nice and crispy so definitely get that on the side. Will always come back again and you should too. read more

Black Bear Diner Riverton - Vegetarian Omlette - Diners Near Me - Riverton, Utah

Maybe it's just because this was my first Black Bear that I went to, but it made a great impression. This location is fun environment, and great food. Would recommend off of large portion size alone. But everything else was good too. The food is decent. Nothing to write home about. But this place would make such a great hangout with the squad read more

Every breakfast I have eaten at Black Bear Riverton has been served exactly as ordered, hot and delicious. The waffles are beyond yummy. The price on the items I order offers a good value relative to other restaurants serving similar items. Even when there are many customers waiting for tables, the host does a great job of getting customers seated and the wait staff is prompt to provide menus. Special requests on our orders are always accommodated. Yesterday AJ was our waiter; he was pleasant and professional. All the wait staff have been great to us. We'll be back! read more

I cannot even begin to describe how infuriating the service was here. I've never been so tempted to pull a Karen in my life. Horrible. Manager was acting just as terribly as the entire wait staff. Thank goodness the cooks knew what they were doing. Unfortunately that's not enough to ever get me back there. Go anywhere else. read more

We came here for dinner. There were 4 of us. My 8 year old ordered the kids pasta. I ordered the Tri-Tip Combo. My other daughter ordered the chicken pot pie and my husband ordered a burger. Pasta was basically mush. My daughter kept saying it tasted really bad and I kept telling her to take another bite. I finally tasted it myself and then felt bad I made her take that second bite. It was cold and mushy and had little flavor. Tri-Tip Combo. I liked the green beans and the potatoes. The Trip-Tip seemed to be previously cooked, refrigerated and then microwaved. It was tender but had an odd texture so I did not eat it. The ribs themselves had no flavor and then they slathered them with cold BBQ sauce that wasn't warmed or carmeylized at all. They probably pan roast these. They had no smoky flavor at all. Liquid smoke would go along way if they are going to pan roast and not smoke their ribs. Hamburger was just ok.. as my husband put it. So $50 later and two people who didn't even eat their dinner we are heading home for cereal:) I've eaten at this place for breakfast and it was okay far better than the dinner and that's why I'm giving it two Star. As far as service goes I felt like nobody really enjoy their job there. Even the lady who helped us seems really unhappy. when you just want to go out to dinner with your family and have a good experience and the food is bad and the people who are there serving you the food seem unhappy it just makes for an overall bad experience. read more

Jessica gave us great service. We were just in FL and had experienced some bad service so it was nice to get a reminder of how hard these folks work. read more

This was our second time going there during the night shift. Normally we go in the morning. But this was honestly the most horrible experience I have ever had there. Twice at night. We are a family of 5. Two adults three toddlers. We ordered two meals because we normally share with the kids. It took us an hour and half to receive our dinner. Everything was wrong and everything was burnt. People who came after us with bigger groups left before us. We had the same waitress twice when this happened. If you go at night. Ask for anyone else beside the girl with the super long black hair. Nicole was nice and took off a meal but it was just ridiculous. She tried saying they were busy but the first time we went there. There were three table tops. The waitress forgot the kids drinks and disappeared for a long time while our food sat under the lap staying warm. My husbands steak sandwich was still bleeding. When he gets it medium well. He didn't get his sweet potato fries. My pancakes were burnt on each side and the hash browns were so hard I could hardly eat them. Our kids were champs but by the hour mark they were crying and screaming. Just the most horrible experience at black bear took place last night and a week ago. Get it together black bear. Train your staff better it shouldn't take that long for two meals to get done. read more

The service was great. Carlos brought me my drink when he walked up to the table. He remembered who I was and what I liked. The omelet and French toast were great. Thank you for another great dining experience. read more

Black Bear! What happened!? I think this is a location that is clearly battling to figure out how to adapt to COVID, even tho it's been around well over a year. So your entire party masks up and walks in, only to be told to go back out and wait in the car. Maybe put a sign OUTside, letting people know? The place was practically empty but there was a "40 min wait"? Why? Understaffed. On a weekend night. Add to that our waitress was incredibly rude. We asked about a meal we'd had there before and her response "you'll have to find it on the menu-I can't memorize everything". Yikes. I wouldn't expect anyone to memorize that large menu but the attitude was certainly not appropriated. Then the food was just nowhere near the standard it used to be. Sausages were dry enough to hammer nails with, hash browns where burnt! Biscuits super super dry. Each one in our party had at least something that wasn't right. Overall just not a good experience and we've been there multiple times before and the standards of everything just seem to have slipped. I noticed the star rating a while back and I noticed it's decline now and I'm seeing wha everyone else is I guess. Gotta step it up, BlackBear. read more

Waited about 20 minutes for our food. I ordered the eggs benedict. It was pretty good until I found a huge piece of eggshell nestled between the muffin and hashbrowns. Their pancakes are huge and they give you a shot glass of syrup. We asked for more syrup and I think our waitress went on her break. 10 minutes later she wandered back in our direction. Remembered we asked for syrup but by then they were cold and we didn't want to risk waiting another 10 minutes so we told her not to bother. read more

Black Bear Diner Riverton - Ordered the eggs benedict. It was pretty good until I found this huge piece of eggshell nestled between the muffin and hashbrowns. - Diners Near Me - Riverton, Utah

We go here daily. One day I get two slices of toast other days I get three slices. One day I get four slices of bacon the next they cut two slices in half. Same meal same price. The bears choice read more

This Black Bear Diner was really good and fast about getting us seated. And our server AJ was amazing and very attentive and making sure we had everything that we needed ! And kept our drinks full! read more

Extremely friendly wait staff. Great food never disappoints. Carlos and Kelsey are amazing!!

Hands down the BEST Black Bear Diner around. Our server Kelsey was the bomb! Our food came out hot and delicious. Highly recommend this restaurant and location to everyone. read more

I didn't go here but my family asked me to write this review. About my family's experience(a family of 4 adults & a baby): They were seated quickly. They only gave them 3 menus & 3 sets of silverware, even though they said it was 4 people. However service to even get drinks took 20 minutes. (If I were there I would have walked out.) They weren't even looked at for that whole time. My sister had to stared down a server to FINALLY BE SERVED! When they were eventually served, the server screwed up half the orders! Mom's order got a protein style burger. They didn't have lettuce to make it how Mom wanted it. So Mom asked for just 2 patties. Simple? Nope! Not for Black Bear Diner. My sister had to ask 3 different times to get her shake, which they messed up too. Neapolitan shake, the server lied again! They didn't have vanilla ice cream, so it wasn't what my sister wanted. 2 out of the 4 orders were messed up, that's a fail! Rumor was it was the server's first day, however where was her trainer then? Nope I think not. They're overall experience at this Black Bear was awful. They wouldn't recommend going here ever. Management did take $9 dollars off of their bill. However this is extremely unacceptable. When you go out for service don't choose Black Bear Diner. read more

Good food--I like the country potatoes and biscuits in particular Good service (Gracen)--friendly and attentive Soooooo many bears--from the ketchup, to the decor, and exterior read more

It deserves 2 stars only because we were not hungry after we left. The food was not restaurant quality. The best thing on the plate was the mashed potatoes. The prime rib was ordered medium but was very dry and no seasoning. The brisket was way overdone and ugly. If you like cornbread, go there for the corn bread. read more

Food was great, as always. Our server, Lettie was amazing. She got everything served seamlessly. She was very friendly.

This was my first dining experience with Black Bear. Food had a great presentation, portions were generous. Temp of food was warm not hot. My server did not follow up or top off my beverage. ........and when I mentioned my meal was warm not hot, her response was an apology mixed with the question would I like a to go container. read more

We were looking forward to trying this place out, but it wasn't great. There was a bit of a wait when we got there, and we ended up waiting just inside the outer doors. Apparently they don't check out there when they call out names, so we must have missed our call and waited about 15 minutes longer before having them check their list. Someone had crossed off my name, but they were able to seat us immediately, thankfully. My wife and I both ordered waters which didn't get a single refill, even after my wife mentioned it to one of the random people that brought her salad, which had the wrong dressing. Her "blackened" salmon had little to no spice on it at all, though she did find a hint of spice underneath after she ate it. It was also a bit rubbery. My cinnamon roll french toast only had topping on one of the three slices. The other two were completely dry. The biscuits and gravy were okay, but the gravy was somewhat sparse on the large biscuits. Our server barely spoke above a whisper and didn't return to the table after we had been served until we were completely done, and just to bring us the check. She never asked how the food was. When I was asked at the register, the lady seemed somewhat taken aback when I responded that it was "just okay", but she certainly didn't ask what could have been improved. Very disappointed in this place and likely will not return. read more

While traveling, my husband and I were really excited about this place. It had just opened but seemed so organized. Since we have been to BBs in California we knew we would all find something we loved We went together with our great-grand sons and were really impressed with the service. Everyone was so pleasant. They were very attentive and so sweet to our boys making it a happy experience for them as well. read more