Our heat stopped functioning a few weekends ago and it was COLD. We called Black dog to support a local business. They arrived the next morning and serviced us in less than two hours. They answered our questions and alleviated our concerns. I believe price was comparable to others (they fixed same issue we had two years ago). Apparently we had air in our baseboard/pipes and they flushed and replaced a part. Fingers crossed this time the work lasts. Would use them again. Reliable, friendly and reasonable. read more

Responded the first chance they get. I left a message Sunday night, got a return call Monday 7:30AM, on site by 8:30AM! Fair price considering the response time and what they had to do. Very good techs showed up and completed the job. Black Dog will be our go-to going forward! read more

This week we called Black Dog for an emergency in our shower where another workman had punctured a pipe behind the wall. Once again, the crew and the owner Richard were simply terrific. They responded promptly, diagnosed what had happened, and repaired the pipe in only a couple of hours. As always the crew was skilled, polite and careful, and they cleaned up before they left. We could not be more pleased. They are our go-to plumbing, heating and air conditioning provider. read more

I called and received a quick response from Rick, the owner. I really appreciated that they could check my house before my trip in 2 days. Problem was fixed on the first visit. His guys know what they are doing! Thank you Black Dog !! read more

Called with non-emergency and came that day. Said he would get the parts and get back to me. Never heard from him again. Over 2 weeks later, called about emergency of no heat in my upstairs. Left message and has still not returned my call. Let me down twice in a month. read more

DO NOT USE THIS GUY , I spent thousands of dollars on his services to replace an C/A/C condenser . He gave me a written 5 year warranty and it crapped out . Now he wont honor his contract n ignores all contact . He even insisted on getting paid in cash . Doesnt care AT ALL . Maybe a lawsuit will change his mind ?? read more

We needed a new blower fan for my 15 year old a/c furnace unit. Rick and his guys came, removed the old blower, and ordered a replacement which came the next day. They installed it and it works perfectly. Very professional and responsive service. I highly recommend! read more

CALL SOMEONE ELSE!!!!!! ZERO STARS I called Black Dog Plumbing in Dumont one morning this week because I had some trouble with the boiler. The guy that answered the phone said, he was in the area and would come right over. He came and looked at the boiler and said that it's old and he could not get parts for it, and that I would need to get a new one. He also said "it costs $6,000, but I can work with you". He also wanted $100 cash for the estimate. The Black Dog website states FREE ESTIMATES I decided to call another plumber........ Another plumber came by and looked at the boiler and said that it was in very good condition and that he could order the parts needed. WOW!!!!!!! Shame on you, Black Dog........thievery will get you no where. read more

Rick was so helpful with my shower faucet even suggesting a tile guy who did an amazing job very satisfied with Black Dog plumbing for all your plumbing needs . read more

I had a very simple plumbing job in my basement - and if I was not a senior, I might have tackled it myself. I called, described the job and made an appointment for their representative to come to my home and take care of it. On the day of the appointment - no one showed up nor called to explain why no one came. When I called to ask about it - the representative was dismissive and told me to 'try again'...AND THEN HUNG UP THE PHONE! I could not believe it. I found another company that did the job quickly and inexpensively. I would recommend you pass this company up. read more

Had an issue with my Shower faucet & water not turning off in the shower. I called Black Dog Plumbing and Rick was at my home within the hour. He quickly knew what the problem was and informed me that I had to replace a part that he didn't have at that time. He literally jumped back into his truck and came back within 45 minutes with the part. Finalized the repair and even increased the water pressure from the shower as well. Awesome service all the way around. Thank you Rick and Black Dog Plumbing for this repair. You made it painless! read more

Had a wonderful experience with Black Dog Plumbing. They knew exactly how to fix my plumbing issue. They came equipped and prepared to fix the problem. Their business is family owned and it shows how prompt and professional they are along with courteous technicians who know what they are doing. They helped me immediately in an emergency situation. They are now my go to plumbers for all of my needs. Great job and thank you Black Dog Plumbing!! read more

I absolutely recommend Black Dog Plumbing !! The business is family owned and it shows !! Rick, the owner is amazing! Every time I call Black Dog, weekend/weekdays, Rick always returns my calls, no matter time of day. There have been so far 2 instances that I have had "emergencies" in my home, i.e water dripping down from upstairs shower to the living room (i freaked out) and the latest, a DIY project gone wrong (kitchen sink started leaking after I fittled with it plumbing and would not stop). That was last Saturday afternoon, I called Black Dog and left a message, 15 minutes later I receive a call from Rick asking me what the issue was and informing me that he was not in the area so if I needed to call someone else to go ahead and do so. Otherwise I should call him first thing Monday morning. So I decided to turn off the main valve to the kitchen sink and wait till Monday, after all Black Dog has been great to me, why would I go anywhere else if I know it could wait. Monday comes, I speak with Rick early AM 7:30/8 he says he will have some techs stop by some time during the day, of course I thought it would be some time in the afternoon given their workload. But NO, the trusty techs stop by in the morning around 10am and fixed my faucet in less than 30 minutes AND they were kind enough to install the new facet I bought (that's all I initially wanted to do) and provided me with the missing tubes I neglected to purchase to complete the job. I give great praise to the plumbers that have worked in my house the past two times, I feel terrible I don't know their names but both times it was the same guys. Both knowledgeable and patient with this first time home owner looking to save a dime and Do it herself. I am grateful for Black Dog and their staff. They are true professionals and believe in the customer is always right (to the extent that it's not detrimental to the house). I never have to guess how much the work is going to cost because I am always kept informed. I won't go anywhere else. My little old house will only know the Black Dog Plumbers if I have a say in the matter. read more

Excellent service: A person answers the phone, shows up on time, and completes the work neatly and quickly. Plus, the plumber was pleasant and professional. About as good as it gets. read more

BEWARE of this company! They installed my air conditioning unit, and on our recent home inspection the inspector stated that the work resembles amateur handyman installation. Rick did not obtain proper permits and he did not install the unit according to current code. When we contacted him about this he said he no longer works in the area and it is not his problem. Horrible service and even worse is the shoddy work! read more