It appears that JPI now only does central vacuum services, but they used to do alarm installations…read moreas well. I recently had some problems getting the installer code for an alarm that JPI had originally installed. I called the most recent monitoring company and they wouldn't give it to me or do anything to help. I reached out to Pat at JPI and even though his connection to our system had ended years ago he was extremely helpful. After a couple of minutes on the phone with him I had the installer code and could setup our alarm with its new monitoring service. This company clearly stands behind their work. We also have a central vacuum that JPI installed, and it works extremely well. A long time ago my parents had a central vacuum that never worked properly and I kind of assumed that the whole idea was a dud. I was wrong though, this vacuum is great.

I hired Doug and his company back in 2013, he installed an 18kw Ge generator. His install job was…read moreflawless and for the occasional issue, that comes up, either he or his assistant Amanda have been responsive and most helpful. I strongly recommend this outstanding company for all generator needs. Doug really knows generators and does top quality work.

This is the most professional contractor of any type that I have used during my time as a homeowner…read morefor over 30 years. innovative did such a great job on our first generator that I hired them for our next home too. Our first house to use Innovative was built in 1939, and it was literally a stone castle ( In Baltimore County!). I interviewed several other companies, and none of the others could figure out just how to pipe the generator. Our job turned out to be very tricky due to thick stone walls and very old infrastructure. One very popular company left it up to me to determine where to put the generator outside. They told me it would X dollars per foot, and then they gestured outside, this way and that, told me to decide and left. I asked all of them to tell me how many outlets in my house their generator would cover. Not one other company would tell me in advance of my hiring them. I wanted to give them a list of things I wanted covered, to see what size generator I needed or if the size that most of them recommended would cover my most important outlets, but they all said they didn't handle that at the beginning ( this was going to be a large generator- can't recall exactly- maybe 20kw?) but not a full house generator. That's why I needed them to tell me how much the generator they recommended would cover. Finally I met Innovative. Doug Keller, the owner, is the consummate professional. He agreed to look at my list and explore my house, and he told me exactly what the generator would cover. I saw why the others didn't want to do that. He had to bring an electrician over to test my outlets, but he did so. He also immediately told me where the generator should go. And he was so correct, I realized. He immediately spotted a place outside my garage, where the pipe could come from the gas line in the basement out a, for example, corner and power the generator. And it was a corner hidden so you couldn't see the generator from inside the house ( so we wouldn't have an eyesore). Also, Doug had a generator that no one else was selling. Everyone was telling me not to use Generac, that they fail. The other companies offered me Kohler generators, and they are SO expensive. But Doug used G and E. It has changed it's name now, but it was fabulous. Not only was it cheaper ( believe me though, it is high quality and an investment), but it features load sharing. So we could for example have the A/c on downstairs during the day, and move the A/C to upstairs at night in an emergency. No one else offered that! So we hired Innovative. They excelled in the installation. They excel in the service. We have a twice a year maintenance agreement, which you need because it's a car engine basically that needs to be serviced. But they service you very well. And if you have an emergency, they were the only company to tell me that, if necessary, they would come out at night or weekend. You need that if you are not going to lose your refrigerated food, if the generator fails which they all do at some point. We are on our second generator with Innovative. It was installed perfectly. It is being serviced perfectly. Once or twice it didn't start up, but they talked me through restarting it immediately, and they would have come out to help had I asked. Ours has never failed by the way. Innovative Energy is not only the best generator company out there, but, as I said, the best contractor I have ever used. Paula Himeles

We did not end up using Star Services at all. The day they were scheduled, they never showed up and…read morenever called to say what happened. I texted, and they just said their day was really busy. They offered to come the next day, and I said to text when they were on the way, which they did. Initially they had quoted $75 flat fee, but it turns out that is only diagnostic, and they only accept Cash App or cash. When I said I was not comfortable with Cash App, they called and were not exactly polite, so when I said "no thank you, we will have to use someone else, since I only use Zelle or Venmo and not Cash App for online payment," they hung up on me. I can't speak to their repair abilities, only that it felt rude and sketchy from the start to not call or notify me of their policy ahead of time. Just be aware, it's Cah App, cash money, or nothing - if they show up at all.

Provided prompt and courteous service. He is an expert in several brands of appliances since he has…read moreworked with a few different companies. Really rare these days to find someone who can diagnose an appliance. Personal service and the five star rating comes from his abilities and skill. I do have to say that the payment process was not easy and had to download an app to pay since he doesn't accept payment methods. I believe he will be changing this soon though.

Had another great experience. This company made a house call and got me all squared away. This…read moretime, the price and the time it took for the part to come in we're a bit longer than I had hoped, but I called them and they fixed something I couldn't...ZERO complaints.

I called them on a Friday, prior to a holiday, to fix a leaky hose to my Mom's freezer's ice maker…read more I was told, no, they cannot come out. They were saving their slots in case someone called needing to have an oven fixed. Huh? So I'm wondering, what if no one calls them to come out to fix their oven. . . . Made no sense at all. I had been a repeat customer for over 20 years, but not any more.

Warning!!!! DO NOT TAKE YOUR DYSON VACCUM to this place. They had my appliance for 10 days....and…read moredid NOTHING!! DYSON should know this and representing them is a CRIME!!

This has been my go to store to get my Kirby vac maintenance. After Covid they were gone and I was…read moresad. I had to go all the way to Ellicott City. I noticed when I was in the area they had reopened. Joy , joy :) They're under new ownership, but you will get the same quality service. I'm very pleased with the maintenance done on my Kirby which is almost 20 years old.

A second appointment today. Repairman was experienced and quickly identified the problem. Very…read morehappy with his service. The only problem i continue to experience is trying to have any interaction with a person while trying to schedule or reschedule service. It's very frustrating.

I was pleased with my last repair, service very good and prompt…read more I have been trying to schedule repair of my range oven and unfortunately, the automated system sent me messages that they need to reschedule. Today was the 4th time, and I am not sure this is going to get scheduled anytime soon. I hope that is not the case, because Previous service was excellent.