Now the owner says. Why didn't I call to schedule a year review? Hey it's your company. You should…read morebe reaching out to the customer. You know,this is when you try to up sell a product. Again if there was that much " erosion" My house would be leaning.

I want to follow up on your comment to my review. You stated "We helped your mom with her issue and…read moreeven sent a refund for the difference on what we normally charge to do the work, and the actual lower price we gave you." Here is your quote and our agreement "We can replace tomorrow. $255 with service charge and 6 month warranty.". My mom was charged (and paid) $305. You mailed a check for $50. Therefore she paid $255, which is not lower price you quoted. Also, you didn't replace the valve - only repaired it which is way less work and not at all what was quoted and agreed to. I don't consider any of this help as you stated. It's more like taking advantage of the circumstances and not doing what was agreed to or adhering to the quoted price. Future customers beware!

Edit: Brad reached out to me personally to apologize for the experience I had this year, as well as…read moreto reimburse me for the remaining discount he had initially promised that I had not previously received. Brad is a very honest and compassionate business owner, and I hope that this lends to better experiences with his company moving forward. I have used Lupton backflow for a couple of years now, and my first 2 experiences for backflow testing were great, though as a first time home owner I had no basis for comparison. However, I was not pleased with my most recent work order. Firstly, their receptionist Mary Kay had quite poor phone etiquette when I had called to inquire about a repair (the cap on my irrigation back flow had cracked in the most recent freeze and was leaking)--she was very brusque and practically laughed at me for trying to describe the issue I was having despite not being familiar with the exact parts of the system. I was willing to brush this off as follow-up communications by email were at least clearer and civil. The scheduling process is quite convenient and I appreciate not having to be home for the repair/testing. Secondly, in my email communications with their office, I was quoted $140-175 for my repair which included the testing but did not include parts or the filing fee- great, no problem. However, when I received my invoice, they had charged me $190 for the repair, a $15 to nearly $50 difference from my estimate range. There was no indication on my invoice of complications, nor additional services rendered upon the repair to explain this increase. I emailed them to inquire about this diff and they did graciously apologize for the miscommunication as apparently there is an upcharge for my area due to the distance they had to drive that was never communicated to me. In this email they claimed they would "take the $15 up charge off of your invoice now. And I'll take an additional $15 off to compensate you for your time in having to deal with this mistake." This was appreciated greatly, but when I received the updated invoice it was only reduced by $15, not the $30 that was promised in the email. I sent a follow-up email one last time to confirm that this was the most updated invoice and giving them the opportunity to catch their slip, but they confirmed this was my final invoice. I refuse to be a "Karen" about these situations and just sucked it up and paid the full amount requested with a thank you sent their way. I highly suggest that you maintain any communications with their office by email as to have documentation for discrepancies like this. I'm undecided as of now about my continued patronage of this business.

My family and I are so grateful to Lupton Backflow. In a freeze, Brad walked me through how to…read moreproperly winterize my backflow. He even has videos on his site to demonstrate. When my device looked a little different, he asked me to send pictures and then marked them up to show me exactly what to do. Then, he called me to walk me through it. He didn't even install the backflow. He just tested it when it was installed. When there was a mechanical glitch further down the line with my pool equipment, I called him for advice. He spoke to my plumber and coached him through the complexities of the repair. Brad did all of this because he was trying to be helpful to me, my plumber, the pool service company...it's just part of his great service. Thank you!

John did a superb job in installing our dishwasher, faucet, and disposal. He showed up on time,…read moreused high-quality parts and worked very efficiently and professionally. He connected our refrigerator's waterline although it was not included in the quote. I highly recommend John for your plumbing projects.

Renter had a "shower spraying everywhere". Called Johnson Plumbing. Was able to find the part we…read moreneeded and had everything fixed the next day! I will be using them for all my San Marcos plumbing needs.

I've used AusTex many times over the past eight years, and they are top notch with fair pricing…read more Everything from installation of irrigation (a whole system) to winterization and repairs. For all things irrigation I would highly recommend them. The latest was adding drip line irrigation to a landscaping job. They got me booked pretty fast, and the crew did a great job in a short time. They listened to my needs for the job, and they also made good suggestions. A great group.

The crew was friendly and worked quickly, but overall I was disappointed with this experience and…read morewouldn't use them again. I called them to build a french drain. The first drainage solution they installed didn't work. Before work started, I tried to get clarity on their drain design, but the receptionist couldn't answer my questions. They said the team lead would call me, but that call never came. After the first design didn't work, I had to follow up myself to get them to come back out, and it took another 3-4 weeks before they returned. They did come back and implement a better solution, but the installation skips what I understand to be standard practice: a proper burrito wrap (fabric, gravel, pipe, gravel, sand, closed wrap). Without it, I'm genuinely concerned the drain will silt up and fail within a few years, meaning I'll be digging it back up on my own dime. Again, the guys on the job were pleasant and efficient. I just wish the communication and the craftsmanship matched that. For a project like this where you're burying the work underground and hoping it holds for decades, the details matter.

I have the best experience with this company! They replacement the valve a very reasonable price,…read morefixed 13 stations and did the back flow test.

Nothing like running a test on your sprinkler system after purging them to prepare for winter and…read morenot a drip. It's a pain to find a business who's honest and knowledgeable. It's also hard to find someone who's going to come out on a Friday in the later part of the day. It could be weeks or days and in the meantime we could have a leak leading to a huge water bill. So when Mr. Olvera from Oasis Sprinkler Service said he'd be by in 20 minutes I was shocked. The system was fixed and I was educated on the different sprinklers we have. I had no idea but it is the reason our grass is dead in the backyard yearly! I also had no idea the rain sensor had a battery that needed to be changed out or it's a useless fence ornament. I never thought about that seasonal setting on the panel but it's vital to avoid paying to have sprinkler heads replaced plus water waste. After all this I was expecting upwards of $150 or more "as it always is" but nope ... $75! If you want quick, honest, knowledgeable, reliable and affordable service I recommend Oasis! We won't be calling anyone else when it comes to our sprinkler system. Thank you! Thank you! Thank you!

What an amazing company to work with. They are a small, family owned business that should be the…read morefirst go to when it comes to your grass and lawn and the garden needs. I called on Tuesday and Mickey came out to do a feee estimate of what I needed. He didn't try to purge my wallet but did a thorough inspection. We realized by prioritizing my yard that it would be better to get my back yard sprinkler system up and running. He could have given me one lump sum estimate like other companies do/did. He even was patient when I started thinking of new things I wanted to have done. The process was so easy start to finish. You get an electronic invoice via email that you can agree to and when the job is done, you get an automated bill. I HIGHLY encourage you to check them out. As a long standing Yelp Elite, I try to keep my referrals to a minimum, but I do highly recommend SilvaScapes!

From the owner: Contact our irrigation system installers today to get started.read more