Full truth while on a visit to office was asked by office manager if a procedure had been done. I…read moresaid I don't know what procedure you did.She told me not to raise my voice . I left her office without further comment . I left my previous bad review without mentioning it. I did receive an answer from corporate saying they would like to work through my complaint....Of course now office manager is ghosting my calls and I'm going to have to take my X-rays and find a new dentist. Hopefully they won't drag their feet on giving them to me

I've been there before and now they want me as a new patient. They won't fix the teeth I have.read more

Okay, I normally don't leave reviews, but my experience here was definitely terrible. Office staff…read moreand the hygienists were amazing, but the dentist that injected the local anesthesia ended up cutting my cheek up and it resulted in a giant canker sore that's right by my extraction site. My extraction is healing perfectly. I can't open my mouth because that canker sore hurts so bad and it rubs against my back teeth. Good for emergencies, if you can handle giant canker sores.

I used Aspen because it was in network. I made an appointment, showed up on time. They cancelled my…read moreappointment because they said they called several times to confirm and even left VM. There was nothing on my phone. I get my scans, I got my estimate and ask them to send the scans to my other dentist. They never did. The other dentist called, left messages.... nothing, I talked to another dentist office and they said Aspen doesn't know how to send emails or respond. very unprofessional

The worst teeth that I ever had..These teeth don't fit at all. I've been back a couple of times &…read morenothing was done to try to get them to fit. The cheaper teeth that I had for 15 years fit perfect. I never had to use any type of adhesive with the teeth that I paid $700 for. So what did I pay $2300 for.? I HATE THESE TEETH!!! I am rating this 1 star & that's saying too much!!!

Do not use this dentist office. Worst care you can imagine. After taking 12 x-rays, they refused to…read morehelp me when I was in extreme pain. the women running the office were rude also. Dentist should have his license taken away.

Great experience overall. Emma took care of my cleaning and X-rays and was super friendly and…read moreefficient. I was in and out in under an hour, which I really appreciated. They also confirmed and are taking care of two small cavities, which I already knew I had from some pain when eating, and they explained everything clearly without any pressure.

Told me I would finance what insurance did not pay then tells me i owe 600 more for services VA…read moreextracted teeth so they only had to make dentures.

Had the worst experience very rude unprofessional. Would not recommend. Paid for service in advance…read moreand not getting my credit card reversed as stated by the local office. Office staff needs to learn to be professional and not hang up on customers. Call corporate to file a formal complaint .

Worst dentist ever. Poor communication, outright lies, canceled appointments, extremely long wait…read moretimes, dental skills a joke, told me they would refund my money but refused to actually do it. Kept pressuring me to get treatments I did not need, did not want, & could not afford. I think they messed up my dental work intentionally to try to force me into more expensive options. I saw more than one person turned away for walk in or scheduled appointments because they lacked insurance and only wanted immediate work done. I would not let them work on a dead dog.

This service was so bad it made me download yelp to leave a review. I went in due to my wisdom…read moreteeth growing in. While I was there they informed me that I had eight cavities. I had been to the dentist 6 months prior and had none so I thought this was kind of strange. Not only did they tell me I had eight cavities, but they shamed me for my dental hygiene. They told me that I need to be careful of "letting go" of my dental health and that I need to be better. They told me that genetics have nothing to do with dental health (factually incorrect) and that my EIGHT cavities were a result of my own neglect and I needed to get them filled immediately. And they never even cleaned my teeth before I left. I waited one hour in the waiting room, and one hour in the chair for them to shame me and then another 45 minutes for them to realize the hygienist skipped me, and sent me home. I never saw the hygienist and they never cleaned my teeth. It was ridiculous. I, of course, got a second opinion through a doctor my family trusts at home and I had one cavity the whole time. ONE. All of the shaming was for nothing. And even if I had eight cavities that is horrible behavior towards a patient. Dental care is hard enough. Most don't have the privilege of going every year. To spend an hour shaming me for something non-existent is wild. They are absolute bullies here. I was sobbing in my car after my appointment. I felt ashamed and I felt scared over NOTHING. Don't go here. Don't let them pressure you into getting life-altering operations because it feeds their pockets. I wish I could give this experience zero stars.

Horrible expericene . Will not go back. They scheduled my daughter for an appointment she arrived…read morethey did not have her down and they took half of the payment. Had to argue with them to get money back. It is sad that they are trying to make money off of college students without performing the work. When I called they wanted to agrue with me that they did not tell her they did not have her on the books when I heard the conversation. They told her she could just sit and wait till they had an opening and it could be up to 4 hours and she had an exam . VERY POOR SERVICE THEY GET NO STARS FROM ME BUT APPARTENLY TO POST YOU HAVE TO GIVE ONE THAT IS SO STUPID

They said I needed nearly a $1000 procedure. I declined and left very skeptical. When I went to a…read morereputable dentist months later... I needed NO SUCH THING!!! Now, over a year later- I see a $49 charge on my credit card. I have been on hold for over 20 minutes to attempt to get the charge removed. In my opinion- What a sham!!!

very disrespectful staff, and the dentist says they will call back in same day waited 2 weeks later…read moreno call. they blame me for all of their wrong doings. never go to ANY aspen in the toledo/holland area as toledo office is just as bad.

Horrible all the way around, nothing but lies since the start. They put an account in my name…read morewithout my permission. My dad was the patient I was only to be a co signer. His teeth have broken 8 times and I have been arguing for years trying to get the debts removed from my account with no resolution. Do not go here

Wow! I mean, wow! I wish now that I'd read some reviews before I made the mistake of allowing these…read morepeople to work on my mouth. Almost every review has a response from Aspen, which is an apology. Why would a dental company with many locations need to make so many apologies? Here's one reason why. Before I explain, I would like to say that the Hilliard location has a receptionist named Leatha. I hope I spelled that correctly. She is very knowledgeable, personable, and super pleasant to deal with. Aside from that, my experience was a complete nightmare! First, the financial part. Don't trust the magician Chris Trainer. While he's throwing numbers around and preparing documents with figures you believe will be manageable, he'll be waiving his fingers and distracting you while you are signing something that isn't what he's explaining to you. I live on a fixed income from SSDI. I'm not exactly sure what my insurance paid. More than $7000, though. My part was another $7000. The total monthly payments were $210 per month, 10% of my monthly income. The dentist, who looked into my mouth for 15 seconds during the initial exam, pulled all my teeth on my second visit. He forced the temporary dentures into my mouth before the local anesthesia wore off. He told me there would be no pain and to leave them in overnight, and sent me home choking on blood and saliva, unable to close my mouth. The fit was so poor, and the pain was so intense that my nose ran and my eyes watered continuously. I had to remove them at 3 am, so i could fall asleep. I spent the next four months picking bone splinters out of my gums and eating soup and soft food, and learning how to chew with my gums. When I returned after six months to have permanent dentures made, I was informed that the temporary ones were the permanent ones. They were just going to realign them to make them fit. After two unsuccessful attempts at realignment, I was to return to have a new upper set made. When I arrived at this visit, a payment of $1200 was demanded, which I did not have nor would I have paid if I did have it. I was supposed to have had functioning teeth at that point. I may have been inclined to pay a portion of the balance owed if they'd held up their end of the arrangement. Needless to say, I was infuriated, and this visit did not go well as they refused to proceed. I'm not sure what I'll do at this point. Now I owe $3000 to the finance company, $3000 to Aspen, and I have zero teeth. My advice to anyone who wants to hear it is a follows. If you need our want dental work done and you have any other choice besides Aspen Dental, choose the other option. If your only other option is knocking out the teeth that hurt with an ice skate blade and a rock like Tom Hanks in the movie Cast Away, then I hope you are a skating enthusiast.

Please don't train someone to draw blood on your patients. They should already possess those skills.read more

Aspen ft Wayne is awful! Rude, the dentist is an arrogant bitch. Go to Aspen in defiance Ohio…read more Great place! Dentist will listen and work with you and ask for input. Employees are great, friendly. I have to travel but at least it's not a sorority house. Don't go to coliseum!

do not go to this place!!!!!!!! they are evil!!!!!! and misleading!!!!!!!!! i am a recent widow and…read moream in the middle of losing my home!!!!! i walked in there in tears because of major pain & walked out if there in even more tears!!!!!!! because they are lying manipulators!!!!!!!!!! i was the 1 who told these liars i need 2 teeth pulled...what do they say when they come to the side of my chair?!!!? what a shocker?!! i need those exact teeth pulled!! i think im ready to get things done!! i told this woman over the phone *i have medicaid!!!!?* her words to me are "if you are a new patient your visit, x-rays, & plan of care r covered under your 1st visit. does that not insinuate my 1 st visit w/b covered? but no aspen *plays in words & riddles* to screw you out of *atleast* $30 while this jerk says "you might've known that you needed 2 teeth pulled....but we didn't when do you not? go to a dentist & not get x-rays? excuse me wheres the *special* again?! while you tell me i have 2 infected teeth & they need to come out but that's an additional $650 and i really need $12,000 worth of work in my mouth?!!!! yea-thats not a setup or anything!!!!!!! did i even ask you?! for any?! of that crap??!!!! do i sound?! like im in any position??!!! for any of that??!! you pathetic excuses for "drs" are a total joke!!!!!!?? so much for the hypocritical oath!!!!!!!!! still in unbearable pain!!!! thank you for nothing!!!!! now!!!!! it's all coming together!!! why on your phone recording you state *before a new patient can even make an appt-mind you!!!!!! that you *do not tolerate abusive behavior???* maybe if you didnt give it*!!!!!!!! you wouldnt receive it!!!!!!!! do not!!!!!!!! especially if you have medicaid!!!!!!!! go to this place!!!!!!!! they could care less about you or your situation!!!!!!!! they are only money hungry!!!!!!

They are great people, good at getting emergency patients in. The down fall is of if you dont have…read moretop notch insurance it is the most expensive place I have ever been. Also with two teeth rotting down into the nerve and they only gave me advil 800! When I have allready been Taking that it wasn't helping. How can you offer emergency dental services and not to be licensed to prescribe somthing a little stronger for extreme cases , very disappointed.