Unbelievable horrible experience. I ordered 5 simple shades that were to be installed 2 weeks…read morebefore Christmas. It is now April the 24th and the job is not done. The man who originally came to measure measured everything wrong. That required more trips with more measuring and reordering. The shades finally came. One was clearly defective and had to be fixed and replace, yes both. Then the cord on one of the shades busted apart at the place they melt them together. So again they have order the cord from Florida and we have to wait until it is here to schedule installer. They have sent the WRONG SIZED CORD 3 or 4 TIMES now and each time i have numerous emails and calls to try to get the job done. The people in the showroom show no initiative in setting the situation right. That is on you to call people in New York to work out what has to be done and when. The first red flag after the first mismeasurements i got some emails signed as if they came from the salesperson i worked with in the showroom. I felt something was not right and upon questioning the showroom salesperson she admitted those emails are from someone in New York just using the name of the woman in the showroom. Everything is scheduledled through New York. As I said when things go wrong its all on you to get it worked out. The people in the showroom don;t take on the burden of following up with what is happening and how much longer it is going to take. Bottom line a Shade Store is a BOTHER FOR MONTHS. They make more mistakes and take little to no responsibility for straightening out the mistakes. You will be on the phone to New York working it out yourself. I go out of town now and the job is still not done. Don't be fooled by the showroom. Shade Store is a crap business based on my experience .....2 broken shades out of 5 with numerous mismeasurements requiring lots of time and bother with measuring , seriously mismeasuring so many times you would not believe it. Every time they have to come here again requires numerous emails and rearrangement of your day. AS I SAID BOTHERSOME , INEFFICIENT , NO INITIATIVE to take care of the problems. that on you. A CRAP EXPERIENCE. don't be fooled by the SHOWROOM I don;'t think you could do worse no matter who else you hire and it is v likely any other company will do a better job. an annoyance from the first mismeasurement and it still not done

I put in a 10k order with The Shade Store for shades for 2 rooms in our home. When they showed up…read moreto install the shades they determined the person who measured made a mistake and none of the shades in 2 rooms would fit. They remeasured during the appointment that was for installation and assured me it would be fast tracked and put through immediately. I am a very reasonable person and understand that a mistake can happen. We had removed all the temporary blinds and washed the windows etc and were so excited for the install. I was not happy but assumed they would deal with it properly. Not the case. The unacceptable level of customer service that has gone on since is disheartening. It is 8 days later and a new order has not been processed. They may or may not be able to expedite the order. The initial order took 4 weeks to process. I have continually emailed asking the sales rep(who make a commission) to update me and get me in contact with a service rep. Initially she told me she would do that but since that time I have received emails only from the sales rep saying an order was put through but no time line give. I finally called the customer care line and they said that the sales rep did not put in a new order and they would investigate. I am waiting for a call from the service rep tomorrow. The sales rep today said the order is in the queue and she does not know if it can be expedited. I also asked for a discount and that has not been answered. I decided to order with the Shade Store because I thought at this price point the customer service would be great and it simply is not.

Uri, the owner of the company, is very responsive and knowledgeable. He came over with his son to…read moreto take measurement , and gave advice on what type of shade would be best for us. They just finished installing the shade and left me impressed by their efficiency and professionalism. Both times they wore masks which made me feel safe. I highly recommend bay view shades!

Bay View Shades is a shining example of how all small businesses should operate. I was trying to…read morefind a source to fix a very small problem with a blind, and two or three of the companies I contacted through their websites never responded to me. However, when I contacted Bay View I received a phone call the next morning. Although they are located in Novato and I live in San Francisco, I was very happy to drive up there on a lovely fall day. I dropped the blind off with Yuri, took a fifteen-walk through a lovely neighbourhood, and returned to find the job done. Yuri and his team are consummate professionals.

A huge shout out to Greg, the owner of Bay Blinds. He came out to our house for a repair on one…read moreof our window blinds and while here he noticed a couple of little holes in another window's blinds. He took the initiative to get approval to replace the defective blinds at no cost to us working with Hunter Douglas. Greg circled back when he received the new set of blinds and was back at our house to install them quickly. Very impressive!! Just an excellent example of what excellent customer service looks like.

I went to Bay Blinds to get some repair parts for broken shutters. I talked to a lady named Marie…read morewho helped me and gave me the parts to fix the shutters. I would recommend this store when you need window coverings!

I've used them many times and they always do great work at fair prices…read more They never make promises they can't keep and are an honorable company to deal with. Mel R

I had a window screen which was bent and had holes. I went into Wesco and they used the old screen…read moreto make a brand new one. They offered the various screen colors. I picked the most durable one. The item was ready in 6 days earlier than promised and they did a great job! I am happy to recommend them.

Fast blinds is true to their name -- and so much more. Max and Yuri are incredibly professional…read morebusinessmen that provide a great balance of personalized service, fast efficiency, and quality products. I found this company through a mail advertisement when we first moved into our house, and decided to take them up on their offer for a free estimate. We met with Max & Yuri and immediately liked their friendly, personable approach. They also offered by far the best value in comparison with several other companies' quotes we received, and so we decided to go for it. That was 2 years ago and since then, we have used Fast Blinds for multiple projects at our home. Almost every room in our home has now been outfitted by this company and we trust no one else to do the job right! They have installed 20+ different shades from blackout to sheer shades, from motorized to chain-drawn, and from bedrooms to bathrooms to commons spaces. Also, I should note that we have not been the easiest of customers ! But Max & Yuri have been super professional to troubleshoot any issues personally and with a very fast turnaround time. On the most recent job, we were unhappy about the new shades that were installed as we felt they too bulky for the space. Max & Yuri patiently worked with us and they ended up replacing them all with smaller customized shades that we were very happy with. We greatly appreciate how much they care about their clients in ensuring complete satisfaction with their products and services. They clearly take great pride in their work and we cannot recommend them highly enough!

Wow, Etty was so helpful. She made it easy to drop off the shade after hours while we were going to…read morebe up in Novato and they fixed our honeycomb shade really fast. Great service. Work well done.

Ridiculous price estimate of over 800.00 for 8 plain glass 1/4" shelves... price gouging at it's…read morebest. Don't waste your time there.

We ordered a large, but simple mirror for an apartment we rent. The owner Tom was responsive, order…read morethe mirror immediately and had it installed a week later. This is how all small businesses should operate.

I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

If I could give this business 10 stars I would. In October I made an appointment and met with Alia…read moreto discuss replacement of three old lighting fixtures in my home. She listened carefully and presented options within my budget. When the fixtures arrived, and the vendor failed to include a part, Alia intervened quickly, and the vendor shipped the missing part. When the vendor failed to specify the right bulb for the chandelier that I bought, Alia intervened, contacted the vendor about the omission, and bought the correct bulb from a local store. Her husband delivered the correct bulbs in the rain to expedite installation. Alia embodies Retail at Its Best and has the expertise, patience and experience to find the right fixtures for your space. I recommend her and her business highly.

We had no idea where to get our cabinets for our kitchen remodel. I think I found Marin Kitchen…read moreWorks online and as soon as I spoke with Eric over the phone, I knew I was in great hands! He is so personable, knowledgable and responsive. It was so easy and fun to work with him to design our kitchen cabinet layout. He suggested fun inserts and cabinet features that I had never even heard of! I loved that MKW can hold the cabinets in their warehouse because ours arrived before we were ready for installation. Eric even came to our house after the cabinets were installed to help me figure out some last minute details. We love the look of our cabinets and the functionality is perfect. I highly recommend Marin Kitchen Works!

I want say Betty & Kelli have always been responsive and helpful in answering my…read morequestions. I reached out to them about a quote I needed for insurance purposes. They were very generous with their time and expert opinions. I highly recommend them.