I love these guys! they are always very helpful. when I need any hardware, or lumber, they are…read morealways so nice. they serve both DIY guys like me, and the Pro's. they will take their time for guys like me, even though their money is made by the Pro guys!

Golden State Lumber lost my trust because of inconsistent pricing and poor management response…read more My contractor purchased deck ties one day at one price, then was charged a significantly higher price for the exact same items the following day. When we brought the discrepancy to management's attention and asked them to reconcile the difference, we were told the lower price was "incorrect" and that the higher price was the correct price. No adjustment or refund was offered. In the end, we paid about $80 more for the same item purchased just a day later. Customers deserve transparent and consistent pricing, especially over a 24-hour period. Instead of addressing the issue, management doubled down. Based on this experience, I'd recommend getting quotes in writing and checking every invoice if you can't avoid them. The inconsistent treatment left me questioning whether all customers are being treated fairly.

Joe E, at Pace Supply in Oakland, is a nice guy. He helped me a lot when I come to get the…read morematerials for my HVAC work.

Incredibly professional. They have items in stock when most stores don't even carry them. Very glad…read morethat they are here.

Worst customer service in the entire Bay Area. It looks, that they hate their job. They completely…read moreignore you, while you are waiting or even ask a question about anything. It's impossible to get someone on the phone, because they are always " busy helping other customers". This is always the case. They pissed off high end client of mine with their attitude. A strange place.

I don't write a lot of reviews, in fact it's probably been years since my last one, but I have to…read moregive a Big Shout Out to Rob Melia and the rest of the staff at Ferguson's in Corte Madera. I had a problem with an order, and Rob could not of been nicer in helping me resolve it. He certainly went above and beyond, going the extra mile to help me. These days when customer service is almost nonexistent, it was refreshing to see it's alive and well at Ferguson's and says a lot about the company. If you need anything to do with plumbing supplies, I'm happy to give my unconditional recommendation to them--you won't be disappointed.

Working with Cynitha at Italics has been an absolute dream. As an interior designer juggling…read moremultiple projects, having someone like her in your corner makes all the difference. She's not only incredibly knowledgeable about Italics' selections, but she also takes the time to understand your vision and offer thoughtful suggestions that elevate the entire design process. Cynitha has helped me source everything from statement pieces to subtle accents, always with patience, creativity, and an impeccable eye for detail. Her responsiveness and genuine care make her such a standout. I can't recommend her enough to anyone looking for support on high-end design projects -- she's the best! I will continue to go to Italics repeatedly because of Cynthia!

I scheduled an appointment a week in advance to help me select tile. The salesperson acted…read moresurprised to see me although I had told her what day and time I would show up. She gave me exactly 5 minutes of her time and had a rude demeanor. I'm truly surprised others has a good experience with her. Follow up note for Jon- I scheduled the appointment almost a week ahead, I asked for a time slot and she replied she was open from 10-3pm and didn't give me a time. Then I told her I was aiming for 1pm and I never got a response back. Even if I did arrive early, I wouldn't have been so upset had she been kind and asked me to wait. Plus there was no other customer in the store. She wasn't kind, she was rude. Her lunch arrived as I was leaving. She was clearly unprepared. I don't doubt her ability but her demeanor is not the best presentation for your business.

I was looking for new rubber gromets for a Pedal Steel volume pedal…read more I approached the desk & found Mike Rast working with another customer. Normally I'd go hunting myself but decided to wait. When he finished I showed him the volume pedal he immediately took interest & instead of directing to what looks like hundred of draws holding screws & gromets he took the pedal & I followed. He then fit the pedal with the right gromets within 5-10 mins which would have taken me a hour & I'd probably have wrong fit. Good service is hard to find these days but great service is rarely seen! Hats of to Mike Rast for making my day. Thank you, Thank you, Thank you!!!

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

Richard is always incredibly helpful whenever I stop by. As a DIYer, I don't always know exactly…read morewhat I need, but he asks the right questions, understands the project, and gives clear, practical recommendations. I never feel upsold or rushed, just supported. He makes every visit efficient and stress-free.

Love these guys! They are very nice and helpful. Their selection of molding is incredible and…read moretheir hardware side is also very good. They will talk over a project with you if you are a DIY guy like me. I'll be back!

Great Excellent customer service and great employees that really go above and beyond and help you…read moreget the right things that you need to get the job done. If you're looking for the right electrical parts come to City Electric supply

Second time in for a return. Bro with the beard couldn't even stop eating to tell me about return…read morepolicy. Rude and shouldn't be in customer service.

My review is long overdue. I worked with Black's Farmwood a couple of years ago and was blown away…read moreby their great service. Absolutely amazing! We installed their wood floors throughout our home. Michael is a pleasure to work with - communicative, honest, and went above and beyond. We needed new floors fast before we could start other work in our home before moving in. The shipment wasn't going to make it to his warehouse in time, so Michael made sure we got it. Him and his son drove out to the warehouse themselves (on the other side of the Bay) to get the flooring. Like I said, AMAZING!

Michael was great to work with and the our maple and beech flooring is absolutely stunning! We…read morecould not be happier.