I needed to be seen within a day, called through 5 people on YELP and they were the first that could take me since someone cancelled their appointment. Melissa, Kayla and Dr Tanaka took really good care of me and I was impressed the way the techs set up and explained the process to me. They also had this really cool, fancy eye camera that showed me the back, veins and back of my eye. Dr Tanaka walked me through what everything meant. I will definitely be back. Thank you for an outstanding experience. read more

Horrible customer service from the moment you enter the doors. Did not ask once if we wanted help, just stared at us until we came up to the desk. My mom got the wrong glasses and the assistant said that my mom was wrong and that was what she ordered continuously. I ordered a month ago, emailing calling after they said they'd order my glasses so I keep asking for a receipt or something to track when they'd come or how much it'd be and they keep giving me the run around. read more

As others have said, doctors here are great - Dr Tanaka and previously Dr Lau. I had been going to Blink for years however their staff are so bad I had to find a new optometrist. Strike 1 I made an appointment for a check up and when I showed up a for it, they said the doctor wasn't working that day. WHAT? Then why did they let me make an appointment? Or why didn't anyone call me to cancel? I thought I was losing my mind or that I misunderstood when I called originally so I rescheduled for the following week. Strike 2 I tried calling the office multiple times 1-2 hours before my new appointment to confirm "I" had it right this time. No answer, no one returned my message. I go to the office for my appointment and the door is locked. There's a sign posted at the door that says sorry we had to close today. Unreal. No one has ever called to let me know or to apologize and reschedule. Now I know it's not me, it's them. Even though I had always been polite and professional with them, I started to think they didn't want me as a customer and I blamed myself (like a toxic one sided relationship haha). Fast forward 1 year later, Blink calls to schedule my annual check up like nothing happened. Umm no thanks, I learned my lesson. Third strike or pointless visit not needed here! read more

Can't say enough about Dr. Tanaka and his wonderful staff. My insurance does not extend to Blink so I may out of pocket when I visit but this business is worth it. I've lived in D.C., CA, VA, and overseas through the years resulting in a lot of various experiences with optometrists. Hands down, Dr. Tanaka is the best. He takes an enormous amount of time to exam you, get your history, and explain your current diagnosis and potential options for the future. I will not go tout anyone else while in HI. As for his staff, I ordered glasses and then due to work forgot about them. When I called roughly 2 months later, the staff was very apologetic as the order had apparently slipped thru the cracks. They rushed the order and when I picked them up, the glasses were perfect. All business make mistakes -it's how they deal with it afterwards that causes some to shine and some to just flat out fail. Blink shines very brightly in this area as well. read more

This is absolutely the worst place you could ever spend your time, money, and energy at. From the front desk people that can't differentiate if they're at home or in an office, to the Office Manager not having the capability of understanding the frustration of their own mistakes that their patients have to go through. Dr. Tanaka should be ashamed of the kind of staff he has. Nothing but unprofessional ghetto rats. I ordered contacts through the front desk and the lady did not verify that each box were two different prescriptions. Yet, I have to pay $10 for shipping for the correct box out of my own pocket for their mistake. I came on a Saturday afternoon to pick up the contacts and the office was closed with no sign or reason of why the office was closed. I received a statement indicating that I was not covered at the time of services when the front desk checked themselves, yes I was covered. Called for over a week, no response, no callbacks, had to take me calling three times in one hour for someone to pick up. Told them I spoke with the insurance company and i was indeed covered and indicated that the office may have just submitted to the wrong plan. Then decided to tell me I'm responsible for whatever the plan doesn't cover. Uh, no I am not. What kind of place didn't know how to bill correctly?! The manager hanging up on me did not have the capability of understanding what I just said and insisted that I was not covered at the time. Instead of having some professional courtesy of KINDLY saying you'll look into and accusing me of yelling at you, it's your ass that chose to work in this field. If you can't handle the frustrations of your patients, try another career. DO.NOT.GO.HERE!!!!! This place doesn't care about you! read more

On my latest visit for an eye exam I was informed by the female receptionist that Dr. Khan Lau has moved to New York. I was disappointed at first since my favorite doctor moved away. That disappointment changed when I met with Dr. Alan Tanaka. Dr. Tanaka is a very friendly fellow with a great sense of humor. He even discussed the conditions of my eyes...making sure there's no glaucoma. He says my eyes are in good health...not going blind anytime soon. I have been given a prescription in case I want to invest in eye glasses. I have also purchased disposable contacts. Contacts to use on my 8hr work shifts and for going out. I need to head back to the shop and get a new pair of glasses for the days I pull a 10hr or 11hr work shift. Dr. Tanaka informed me that he will change the name of this eye wear location. Don't know what the name will be...I'll find out on my next visit for checkup. 33/200 read more

Blink Vision Care - Selection of glasses - Eyewear & Opticians Near Me - Pearl City, Hawaii

See all

They shitty they service cannot answer they phone can't check the voicemail . Been calling since last week (when you guys said the glasses will be done) called yesterday left voicemail no call back nothing . No answer today either . NO can dat kine so shitty go somewhere else that won't Waste your time or tell you a FALSE time line read more

Outstanding service and care from the doctors and office staff! They also have an amazing selection of glasses!

Doctor Tanaka is very knowledgeable, patient , and has all the latest tech. Good man and great doctor. His staff os very patient with new contact users like me. read more

They never return phone calls and are terrible with follow up. They take a long time to fill prescription eyeglass orders.

Oakley trunk sale today August 26, 2017!!! Last day - till 2pm...such helpful and friendly staff and Oakley reps! Thank you for your patience and assistance! read more

Blink Vision Care - Oakley Trunk Sale Today!!! August 26, 2017 - Eyewear & Opticians Near Me - Pearl City, Hawaii

Dr.Tanaka is a good Doctor.. his medical Assistant are Horrible they give poor customer service. The bad thing is that they sugar coated us. We needed the contacts soon and the medical Assistant told us 1 week but never gave is a consideration to call us up to let us know it was back order. They taught we were yelling at them but the older lady was flaky.. never again.. they need better customer service..very bad attitude those Medical Assistant. Good Doctor but Horrible Medical Assistant. read more

Very friendly staff. Dr. Tanaka is super friendly and easy to talk to. Most definitely will continue to return for my annual eye exam.

Dr. Tanaka is absolutely wonderful!! I have had a really hard time finding an optometrist that takes my eye insurance (EyeMed) and Blink does! The front desk staff is very friendly and professional. I've had the same eye doctor for 10 years and so when I switched to Blink after I moved to Hawaii, I had a lot of questions and they were able and willing to answer everything for me. Dr. Tanaka is very knowledgeable and explained everything to me about my eye health. I was very happy with my experience and I definitely recommend them!! read more

Been to sooo many different optical places and completely fell in love with blink. Thee staff there is very friendly (Melissa and Paris) and has everything together. Office is clean and well decorated. Dr Tanaka is very funny and should think about doing stand up. read more

I've been coming here for years now LOVE the lady up front she is super helpful and really funny. Dr.Tanaka is a great doctor and has a good attitude towards his patients . Takes good care of them and I personally think that this is the best eye doctor in Pearl City / Waimalu . The new girl working there is such a help and a sweet heart , she's very helpful around the office (: read more

Everytime i visit the office Dr.Tanaka and the girls up front Melissa and Shauna always go out of there way to help me with my glasses and contacts. I never have met staff that is so caring and helpful. Never will go to another eye doctor as long as Dr.Tanaka is in business. read more

I never had so much fun visiting a Doctors office before! It's been years since I've gotten my eyes check, and I'm really glad I went with Dr. Tanaka. He made me feel at ease, and he's very knowledgeable. His assistants in the front are very welcoming. They even have a kuireg in the waiting area. The eye exam was very thorough and quite fun actually. Hehe. I had a great experience here, and I love the staff! read more

My wife and I had the best experience. Talk about someone who really cares for his customers and will go beyond for you, this is the place you would want to go to. The staff are friendly and smiles all the time they welcome you. We like that read more

Wow! I don't go to the dr. much and usually it not a visit I look forward to. I haven't seen an eye dr. in over 5 years, I needed to see one for a job certification. The staff was friendly as soon as I walked in. They offered me coffee from the kurig and cake that a rep just brought in, it was delicious! The eye exam was painless and I felt they did a very thorough job. They have a machine to view the back of the eye and no dilation is required so that was a plus. Dr. Alan was the friendliest dr. and he was very knowledgeable. It's weird but I actually had a good time at the office and left smiling. I would highly recommend this dr. office for any of your eye care needs, they will take care of you...and you might get free cake! read more

Left my long time vision care provider to give Dr. Tanaka a shot, and my intuition was spot on! From his very professional n friendly Optical Assistants to Dr Tanaka himself, I could not have asked for a more personal n caring environment! Parking is plentiful & convenient. If its eyeware you're shopping for, this is definitely your one stop shop! They also boast a variety of name brand frames to suit your every need but their Oakley eyeware selection is by far the best I've seen to suit your every need! Prices are comparable n even lower than "Mall" boutiques! They can even customize your sunglasses n frames to be fitted with prescription lenses!! I have the worst eyes n yet they went that extra mile to accommodate my "finicky" demands n made sure i left happy n comfortable!! Give Dr T n his lovely staff a shot, trust me! YOU WILL NOT BE DISAPPOINTED! read more

Need an eye exam? Don't worry! Go see Dr. Tanaka!!! I've needed glasses since the 1st grade. There have been many different eye drs throughout the years, but no one has stood out like Dr. Tanaka. Dr. Tanaka is great in so many ways - knowledgeable, friendly, patient, and thorough. Bottom line: HE CARES. The office atmosphere is very welcoming. Staff is thoughtful & understanding, the space is clean & comfortable, there's a great selection of glasses (great brands - i.e. Tory Burch, Coach, Oakley, Nike, Silhouette), & the equipment is up-to-date. Can't wait for my next appointment!! read more

Very nice ,friendly staff and helpful. Dr. Tanaka is pretty cool, I'd definitely recommend him to anyone. Good selection of frames to choose from. read more

Dr.Tanaka is a laid back doctor with humor that takes his time not only to check the health of your eyes but your health too. He has a big heart for what he does and makes sure if you are new to the Island gives you all the local and favorite spots to eat. He also loves to make sure you walk out feeling like you are part of his family. read more

If you're looking for a comfortable, professional, Disney loving, doctor, go and SEE Dr. Tanaka!

been coming to blink for years and service is always great! employees treat you like family and being around them is very comfortable. it makes it easy to ask questions. they have a lot of variety glasses to choose from and their prices are reasonable. read more

I went in here to get out of the rain with a couple of my friends, totally hospitable great people definitely go there!

Friendly staff and doctor! Great family atmosphere, everyone here makes you feel welcomed.

Military beware. Insurance coverage sh*t show. 1st I called to ask if they are in the tricare network. They said yes so I made 3 appointments for the same day. During the apt, we were told that they don't dilate the eyes and instead do a procedure that isn't covered by tricare but that it was required by law during an eye exam. (Something we weren't told ahead of time but now couldn't refuse because we were already in the appointments) So we were billed almost $90 for our 3 exams. Our daughter's glasses took longer to come in then they said. We then received a bill for $180+ per exam because they said we have a deductible. To which I called the Dr office to explain that we have Tricare Prime and are not or ever have been required to pay a deductible. They argued with me about how some tricare patients do and I have until the 15th. I called Tricare and they informed me that this Dr office did not complete their credentials paperwork to remain in the network, but if they did it could be backdated. I call the Dr office again to be told that tricare isn't correct and they have been paid from them before and after our exams. (This turned out not to be true) They threatened to throw the bill in collections because it was now the 18th. 3 more calls the them and tricare later resulted in me going to their office and calling tricare from their desk while she did the same, basically making a scene in front of other customers for some reason they didn't want to have these calls in a back room. Turns out, the day I asked if they were in the network, they had expired from it the previous week and still expecting me to pay these "deductibles" or do her the favour of going to my primary care dr and asking her to backdate a referral for the eye exams. Really?! I've wasted how many days on this because your paperwork isn't in and now you need me to jump through more hoops so you guys still get paid?! Why should I? And how many more Tricare patients have you seen since July 5th? Are you expecting all of them to do the same? Because guess what?! You are still not in the network and up until I came down there (during my move out process) today, you were telling me and who know who else, that you are in the tricare network. Rude, unprofessional and not even apologetic for the hassle. read more

I originally came here because of dr.lau. He has been my optometrist since i was about 8-9 years old and currently is 23! I was really dissapointed that he is no longer working there. He retired. I was very sad but dr. Tanaka was really nice and he is definitely a great replacement don't get me wrong but he is definitely not dr.lau. Farewell dr.lau! read more

The whole ohana at Blink are extremely patient, I blink like crazy , trying contacts would have been nearly impossible without the fun and friendly Doctor and assistants. Also the equipment was very high tech and yet not intimiidating, and when it comes to my eyes I am usually easily intimidated. I can't recommend them enough. Mahalo. read more

DR. Au and Lau great great doctors very thorough with eye exam very patient and they both care a great deal very straight forward if you are able to have an 1 on 1 conversation you will see that they are not there just to whoosh you out the way being that they are no longer affiliated with len crafters ii think that that i would go there more often i actually tried to but people at the front desk couldn't help me but thats okay. all i know is that they are totally worth the money ....... and another there is a lot of parking and other great places around or near bye if you are waiting or need to kill time , hope it helps aloha read more

Pretty much my entire household goes to see Dr. Tanaka for eye care. He's friendly, patient, and listens to your concerns about your vision. His staff is wonderful! They're super accommodating and warm. The office is nice and clean, and parking is plentiful. read more

The entire staff are very patient. They are really good with children also. I would highly recommend bringing the entire family to see Dr. Tanaka. Office is clean and comfortable. read more

I'm not sure what Kels C is talking about in her review but I always have a refreshing and wonderful experience at Dr.Tanaka's office. The front desk staff has a perfect balance of professionalism but also a great way of making us feel comfortable and feel like family. Their service is exceptional! I'm so impressed! If there were more than 5 stars I'd give it! read more

Dr Tanaka is so cool, but the heavier set lady at the front is the most obscene, rude, disrespectful, and frankly the nastiest woman I have ever met in my life, and I've met some awful people. I don't know exactly what is wrong with her but every time I show up for an appointment or call to speak to someone she hangs up on me or glares at me... I can see her mouthing cuss words as I walk away to the other office people. Customer service should be important especially if you want returning customers. read more