I've been bringing my dog to Dr. Goraya and Josh for the past 5 years, and I truly can't say enough…read moregreat things about them. They have consistently taken such amazing care, and I fully trust them with anything that's needed. What I appreciate most is how honest and genuine they are--they never try to oversell or push anything unnecessary, and their pricing is always very fair. It's clear they truly care about the animals they treat. The entire office is also incredibly warm and welcoming, which makes every visit a great experience. Whether it's routine check-ups, vaccines, teeth cleaning, or nail trims, they handle everything with so much care and professionalism. There's a reason they're so highly rated in San Ramon. I always recommend them to friends--they're simply the best.

As an over-thinker obsessed dog mom, I love this place. The doc and the staff are all 5 stars.I…read morewould give them 10 star or more if I could. Recommend this place if you are looking for a trusted reasonable veterinary for your beloved pet.

Dr. MacRae and Cappelletti were wonderful during my recent visits with my dog Oliver. They were…read morekind, attentive, and took the time to really help me figure out what was going on with him. They listened carefully, explained everything clearly, and made me feel supported throughout the whole process. It was obvious that they genuinely care about both pets and their owners. I really appreciated how thorough, patient, and compassionate they were and I appreciated that they gave me several options to treat him. I left feeling much more informed and reassured. I'm very grateful for the excellent care Oliver received and definitely recommend Bishop Ranch Veterinary Center to anyone looking for a veterinary team they can trust.

Incorrect documentation on our pet's medical record. Brought this to management's attention and…read moreeventually spoke with manager, Margaret, who was rude and made some off-handed insulting remarks. Will be reporting this on multiple forums and will not be recommending this place to others. Besides the lack of customer service from management, the incorrect documentation is at the very least dishonest

VEG was quite possibly the best pet ER experience you could ask for. The entire staff was kind and…read moresupportive. We have an EXTREMELY anxious 9yr old shepherd. Despite him being in pain and extra on edge, the team took their time to treat him and make him comfortable. He had a swollen paw and a lot of pain, but we didn't see anything happen to him. The vet was perplexed by his symptoms, because it looked like it could have been a rattlesnake bite, but there wasn't any visible bite mark and we live in West Oakland (literally just surrounded by concrete). But she was absolutely right. He was treated for a bite and is now recovering smoothly. I highly recommend VEG. They are all top notch.

This is the worst vet emergency hospital and I never leave bad reviews…read more Rather than trying to fix, diagnose, or treat your animal to health, they propose euthanasia as the easiest option. This is my second experience where first they wanted to put down my 1 year old kitty who was having urinary problems. I kept asking why they weren't starting him on antibiotics? I asked why are they compounding with stronger pain meds? Obviously his condition is getting worse if you're only treating the symptoms and not the cause. It was almost like they were setting him up for failure (death). They didn't care or listen when I told them I was a Pharmacist and had better recommendations on medication choices. I kept taking him every other day as his condition was worsening and they only kept adding stronger pain meds without identifying and treating the root of the problem. It made my parents sick to hear their suggestion of putting my cat down on the third visit. They didn't have the heart to even tell me that. So, my mom called all of her friends and found a "hero vet" who saved my cat's life. He actually DID start antibiotics and other meds to help with urinary flow and some pain meds to keep him comfortable. He also recommended a wet urinary diet and Calm Probiotics to be mixed in his wet food. We kept him on the meds for a month and he continues to eat his urinary diet. My baby is a healthy 4 year old now. I can't stand the horrific practices at VEG San Ramon. And now just the other day, they put down my friend's cat who was only 6 years old. Again, they couldn't diagnose or identify the problem so they suggested euthanasia. I feel there's a huge conflict of interest in their treatment of our sick pets and their push to get mildly sick pets euthanized and then cremated. This is sadly a scam business. I was so happy when they first opened because I felt a sense of relief having a 24/7 emergency vet nearby. Little did I know their ruthless practices would bring so much pain to pets and their parents. Please don't trust them with the health and wellbeing of your fur babies.

We switched to ABC pet clinic last year - 1) the prices for services and medicines are cheaper than…read moremy previous vet 2) getting appointments and care is easier - the front desk and vet techs are friendly and helpful in my previous vet's office - they would ask for me to weigh my dog on a scale which she refused to do and they would not help. Here they take the pet and weigh themselves. 3) when I mentioned how hard it is for my dog to take the flea medicine, they offered a sample of another meds to see if she likes that better. Only con is there is a stronger pet smell compared to my other vet - maybe a bit of deodorizing/ cleaning can help alleviate the smell. Overall a more friendly and pleasant experience and I am so happy I switched to this vet - I highly recommend them.

Dr Raj is always wonderful. He explained the process of teeth cleaning in detail…read more You front office staff is also amazing. Friendly and always makes me feel comfortable!

Incredible lot kind staff. And very knowledgeable. They know me and my cat by name now. Understand…read moremy high stress and have given me flexible ways to pay. This place is a godsend.

This vet was wonderful!…read more We just moved to the area and had to find a new vet closer by. We decided to give them a try and it went great! Dr. Miller was so nice during our visit to establish care, giving us more info on their business and how it works, even sitting on the floor the whole time to be closer to our dogs! All the staff were super sweet with our pups, giving Millie her space as she can be pretty nervous around new people, They used positive reinforcement only, and were very patient with Millie. We were very happy with our first visits and feel safe knowing they are right next door!

Great service! Love their walk in vaccination clinic esp on Sundays when it isn't too busy. My…read moreShiba Inu isn't afraid to get vaccinated here. Their vet techs are so friendly and they let you come in to comfort your pet if necessary.

Informative. Quick response. Helpful information and ability to easily make an in person…read moreappointment online.

From the first phone call, Dr. Williams and her assistant Jeana, showed the professional compassion…read morethat we needed with our beloved 14 yr Aussie about to pass away. They arranged to make the house call that very day. I never felt rushed or pressured. Dr. Williams even recommended someone closer to us if needed. Then when they arrived at the set time, our buddy had already passed. Nevertheless, Dr. Williams gave my wife a hug on arrival, then another one for me and was extremely patient with us as we went through the paperwork needed. Then as they took him away, Dr. Williams again gave us a much needed hug. That personal touch was very warm and unexpected. Just thinking about it again makes me tear up. Thank you so much Dr. Williams and Jeana.

very unreliable doctor, no one even bother to reply back I have contacted few doctors and…read moreeveryone replied back except dr Williams .She doesn't answer phone calls or messages. Dr Williams please let us know if you are out of business so people will stop wasting their time to contact you if you do not need our business. thank you in advance

It is rare that I leave a review but when I do, it is because I have experienced an exceptional…read moreservice or care. If I could give 100 stars, I would. Dr. Venkat is the most compassionate, gentle, highly skilled Veterinarian our family has ever had. He genuinely cares about animals and giving them the best possible life. When the time came, to make the decision to keep our promise to our beloved 17 year old Ragdoll Cat, Mabel, to be there for her through the end, by her side as she transitioned to peace. Dr. Venkat was there too and allowed Mabel to transition in peace in the comfort of her own home, gently on her blanket, surrounded by love. Dr. Venkat offers the option of coming to your home, because that is how much he cares. His skill level is unsurpassed. Our fur baby family is in excellent hands with Dr. Venkat.

Very communicative. Answered all my texts in a timely manner and even late into the evening…read more Provided a price list via text and scheduled a visit in 48 hours. My cat behaved surprisingly well with Dr VK. She had never been out of my house or to see a vet, is typically skittish and hides when people come over, but with Dr VK's gentle manner, she allowed palpitation, mouth exam and even a blood draw! Very pleased with our first visit.

This review is coming from a Gateway patient Nobu, not fur parents…read more Woof neighbors, this is my first time leaving a review of my experience with Gateway. Four years ago, my parents shared their experience with Gateway. Four years later, guess what, I am writing this review on my own. Sometimes dogs can do better than humans, such as never arguing with your lady but listening. Based on that life experience, you know that I would only share my honest story of Gateway with you. In the past four years, they did a great job in ensuring my health and taking good care of my mom's banking account. She is not over-stressed whenever we go there. You know, girls can save some extra money to buy new things. Happy mother, happy Woof. A few months ago, my mouth started to smell like farts. That derailed our relationship a little bit. One day my mother told me that I had bad breath when I kissed her. Although she didn't refuse my kiss, on her face, I could tell that I am now a terrible kisser. Finally, a week ago, we went to Gateway for my dental treatment. It took several weeks to complete the treatment. First, I did the blood test, and then the urinal test. After my doc confirmed that I got good results in both tests, I was illegible (safe) to do the dental treatment. Woofs, please allow me to tell you a little bit about my dental issue. I am a foodie and I love all kinds of food, especially chewing hard bones and cheese bars. This hobby is way beyond what my tooth can stand. That is how I got a few broken teeth. In addition, I hate toothbrushes but not toothpaste with bacon flavor. Oh please don't pretend you like toothbrushes. We all know the universal truth, without delicious toothpaste, a toothbrush can never get into our mouth. So while I finished the toothpaste as fast as I could, the toothbrush would never have a chance to get close to my back teeth; however, I paid my costs too. I became a terrible kisser because of my bad teeth and bad breath. For those woofs of the size like me, we all have the risk of getting a gum disease when we reach three or four-year-old. So I don't blame myself for being a foodie. I trust the scientific statistics, having bad teeth is not an individual case, but a genetic weakness, so let's blame our ancients. Having dental treatment is good for us and our relationship with humans. I can't tell you how the experience was during the procedure because I was passed out. After I woke up, I heard that my doctor called my parents and gave them follow-ups and caring guidance afterward. Great job on that, they need the woof education. Honestly, after the dental treatment, I was a little bit afraid of staying in this place. Because they can put me to sleep and get into my mouth without giving me bacon flavored toothpaste. But the staff was so nice and warm to me. They hugged me, kissed me, and kept checking on me. I slowly became more active and felt calm there. My doc told me that I may need at least 6 days to recover. But after three days, I was looking for something terribly hard again. Now, you may have a question, how much does the dental treatment cost with this level of services? My program includes a blood test, a urinal test, a dental calculus clean, 6 teeth removal, and a set of 10 day medication. All in all, it costs my parents $1400. I would say this is a fair price, I can use my insurance to cover 60% of the total price (depending on your insurance, the percentage may vary). I am happy with the dental treatment result. My breath is fresh with Hollywood's whiten-looking teeth. Now my mom enjoys kissing me, but the game has changed. Now the kiss from me won't be free. I set the rule, two kisses with one treat. If she doesn't give it to me, I just walk away. Ok, let's talk about the room for improvement. Well, as we all know that in this crazy era, it is hard to hire employees. The market has a problem that demand of labor is greater than the supply. So does Gateway. Sometimes they could forget to call you back to provide updates. But I understand that. How could one staff do everything? If this is a hard problem for them to solve (budget control), then I would say we as a customer can become more proactive to ask for it. Well, as a local woof, I stand for protecting our local small businesses. From my experience so far, I wish the best for them. I hope you enjoy my story with Gateway. And I will also share with you my future updates. Woof woof!

Pro: The care here is pretty decent and the staff are friendly. Parking is easy. They seem to have…read morea lot of availability and I am always able to get an appt the same week. I can see why now after my several experiences in the last few years. After today, I am definitely not coming back. What I don't enjoy is the overpricing of items and constant forceful persuasion to get this vaccine or get this test done despite declining the first time. It feels like they are always trying to sell me something or trying to add more items to the bill. And I'm always leaving paying $400-600. Paid for apoquel more than double the price of costco. Got these miconahex wipes ( I thought it was rx), paid more than double the price. Found it on amazon for way less! Always check your receipt. On more than one occasion, I have caught errors such as being charged for something I declined or double charging me for something. Trying to find another place but when something is urgent, I come here since they aren't busy and have availability. And they no longer provide email rx for prescription. Have to go in person to get in during a work day and with limited hours, this can be difficult..

Kate Basmadjiam, DVM was fantastic with our dog! She took so much time with us, ensuring a…read morecomprehensive check up, and answering all of my questions. She was very patient, knowledgeable, and kind. She clearly enjoys what she does and goes out of her way to make her patients feel cared for.

Extremely poor customer service and unethical business practices on behalf of the veterinarians and…read morethe front office staff. Please take your pets elsewhere.