Excellent purchase experience…read more I have been looking for several months, on-line and at many other dealers for the next car. Finally stumbled on what I was looking for when I finally to check out the CarMax listings. The car was in SC, easy shipment to Wilmington for a first look and test drive. That first look and test drive was delayed for a week because CarMax found a problem with the car. CarMax immediately refunded the transport fee while still holding the car in reserve for my eventual test drive. I hadn't even asked about that, I was impressed. The week delay was not a problem for me, I'm happy they took it Bob King Mercedes for its diagnosis and easy fix. The team there (at CarMax), including many in the service department were transparent in communicating the cars status while I waited to test drive it. I don't recall all the names but do recall Josh and Martin. Overall, everybody we've met or talked to (even just walking through the office space), made greetings, were professional and courteous, great bunch of people. On test drive and purchase day, we were fortunate to have Katie Ricketts as our Customer Specialist to take us through the complete process. Katie is a leading example of the complete team at CarMax, professional, personable and courteous. Plus, she's very detail orientated when processing the paperwork, and efficient while doing it. Thank you Katie.

I bought a car in early July from Carmax for nearly $19K, a 2017 Subaru. Two months later, I have…read moreto replace the transmission. Of course I didn't buy the extended warranty since it had a clean Carfax. No long trips or hard usage in two months of ownership. Definitely unhappy.

Late model, low mileage, priced to move. Quick process. No pressure sales. Buffed my car like new…read morewhile we waited.

This place is amazing. I got the car of my dreams at a reasonable price. I highly recommend them!…read moreThe guys that work there are very nice and helpful. Don't expect to negotiate on the price. Their prices are awesome because that's as low as they can go. I also traded in my car it was seamless. They got me a great price for my jeep too. If you're looking for a high end car at a great price, go here!

if all businesses operated like bob king auto!!!!…read more make a long story short, bought a truck from them last november notice some bouncing on the truck at higher speeds after the trip took into the shop after making a appointment with erika she's the best they rebalance leave to go home and get on i-40 still doing it so what do i do call erika and make appointment to check into again this time mr.clayton ride's with me to assist the situation sure enough still bouncing so they rebalance again and get on i-40 and sure enough still doing it at this point im like dang it so we reschedule again this time 3rd time mr.gary ride's with me and he sees the same situation so this time they do a aggressive tire balance thinking it would fix it but low and behold it didn't they wound up giving me a free set of tires they could of played hard ball im sure some other dealership's would have but that's the way you should do buisness with your customers in all fields all 3 times they gave us loaner vehicle's

I was working with Caleb Howland. He was extremely helpful and patient. He answered every single…read morequestion that I had.

Out of all the dealerships I've been to, this dealership has been the most straight forward and…read moretransparent experience I've had. Just bought a reliable vehicle from Seasell a couple weeks ago for my wife and they turned out to be the greatest value for a used vehicle (even compared to private sellers in the area). I am an analytical, particular, and skeptical person however I was very surprised with how well the business and product was provided. Streamlined car sale with all the information you need. Highly recommend.

Updated: Since the owner now has left message on my review, I want everyone to understand how dumb…read morethat sounds if I would've taken a vehicle and not paid with it being "illegal", I would be in jail someone had to give me the keys to the car. I would also like to note that they haven't made contacted with me for my refund the dealership for the last months has ignored me about receiving a refund because they will not respond. I paid 1000$ dollars before even taking the car off the lot, which was the guarantee that I was bringing a paycheck to them for the rest of the loan. They took and they didn't respond nor are they willing to work with me to give my 1000 deposit back. I would have stopped contacting if they would have simply said it was non refundable. At this point the back and forth is time consuming shows a lot, I have my own small business and treat customers better. I just happened to have a family emergency it was only 1 day they would have had to wait. I stopped dealing with them because they continued to threaten me with police while I had a check written for them and showed proof of fund at the dealer which is why they let me take it off the lot with the keys. I left the car at my school for them to pick it up in case they had any more tricks to pull. I have so many message threads I could post but the last thing I have to say is be careful who you chose to make a big purchase especially if you are in a bad situation and trying to get real help from people who "care" :)

I sat down at Brian Gottry's desk, said I'm going to be honest with you Brian, this is the first…read morecar I am looking at, and he said, it's my Job to be sure it's the last! He was right. No massive sales pressure, he walked me through the down payment options, was able to get Alex Jones in finance to work with me to match the rate I had elsewhere and made it quick and painless! 1000% recommend Brian, Alex and Hendrick Toyota!

Hendrick Toyota of Wilmington has a service advisor Ben Royall who was very helpful in getting my…read morecar taken care of promptly. It was towed in on Thursday and repaired early Friday morning. Thank you Ben for answering all of my questions and concerns.

I rate my salesman as a five star. He was friendly, courteous, and got the job done answering all…read moremy questions. He knew the car inside and out and was helpful all the way around. The finance manager on the other hand, started out super friendly, but when I denied all of the high-pressure add-on services/ warranties that he was trying to sell to make money, he turned into a jerk. Not even the courtesy of a handshake when buying a $64,000 car. Poor class. The sales portion is great like I said, the extra hour you spend denying all of the overpriced ridiculous warranties is where we had the trouble.

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

Brian Shumaker is an incredibly friendly person. He went above and beyond to help me find the right…read morevehicle for me and my family. I'm thoroughly pleased with all that he did for me. I also received a great deal on my new vehicle . Thank you again

I went to the dealership because my sister has purchased from here and had a great experience. I…read morewas looking for a used car and was not in a hurry, but I found my car that day!! We worked with Rumor Campbell, who was wonderful to work with! He's calm and applies no pressure. They should lose a star because finalizing the paperwork is always so stupidly slow! It's not just this dealer - it's always so slow. The guy we worked with was great, though.

I had to drive an hour to get my car serviced here. This is a nice dealership and appears to be…read morefairly new. It's easy to locate. The lounge are is nice and comfortable. They had a nice coffee machine with lots of choices, water, sodas and snacks. I waited a while for my car to be serviced. I was happy they could repair my car quickly as other Hyundai dealers closer to home were busy and unable to see me for weeks. I would recommend this dealership for service. They kept me informed with what was happening with my car via text and attached a detail report with pictures of everything that needed addressing with estimated costs. Service folks were nice and helpful.

Our experience at Parkway Hyundai was super stellar. We were greeted by Steve upon arrival and…read moretreated with the utmost respect. As we looked at various models Steve was very informative and patient showing us details and specs that helped greatly. Part of our decision ultimately was due to Steve pointing out both the gas mileage and powertrain warranty for the Sonata. Impressive to say the least!! Forward to the closing/signing the contract and vehicle transfer all went seamlessly and again respect. I can't say enough about how professional the experience felt and was executed. Five stars are not enough in my humble opinion!!