if all businesses operated like bob king auto!!!! make a long story short, bought a truck from them last november notice some bouncing on the truck at higher speeds after the trip took into the shop after making a appointment with erika she's the best they rebalance leave to go home and get on i-40 still doing it so what do i do call erika and make appointment to check into again this time mr.clayton ride's with me to assist the situation sure enough still bouncing so they rebalance again and get on i-40 and sure enough still doing it at this point im like dang it so we reschedule again this time 3rd time mr.gary ride's with me and he sees the same situation so this time they do a aggressive tire balance thinking it would fix it but low and behold it didn't they wound up giving me a free set of tires they could of played hard ball im sure some other dealership's would have but that's the way you should do buisness with your customers in all fields all 3 times they gave us loaner vehicle's read more

I was working with Caleb Howland. He was extremely helpful and patient. He answered every single question that I had.

Let me tell yall something. The worst place to buy any GM vehicle. The sales rep can care less if you buy a car or not. Rude as hell, and don't give a damn about how they talk to their customers! Do not purchase any vehicle from here! I've bought two from here and will never go back. read more

Not recommended. I am buying the car remotely and they said they don't want to sell to me because another guy stole a car from them. Ahead of it I already gave them my driver license and debit card information. They are not selling even though I promised to wire the fund first and an option to do a in person visit. It ends up they got my information and I got nothing. read more

I had been speaking with salesman, Caleb Howland, at Bob King Preowned in Wilmington, NC for three weeks about them buying my Dodge Viper. We agreed on a price and awaited a weekend where the weather cooperated for me to bring it in for them to buy. We scheduled a 10am appointment on Saturday. I confirmed it the night before. When I showed up at the dealership, Caleb never materialized. Instead I was handed off to a different salesman who I had never communicated with. The dealership offered me $1500 less than Caleb and I had agreed upon and they wouldn't budge. They said there "must've been a miscommunication." This is exactly why dealerships get such a bad rap. The dishonesty is rampant and there's no accountability for them. They will tell you whatever it takes to get you to give up your time and gas money to walk through their door and then they treat you like a moron. And it costs them nothing. Avoid this place. Oh, also, as soon as I left the dealership, Caleb blocked me from communication. Shocker. read more

I recently purchased a CPO GMC Sierra from the team at Bob King and could not have had a better experience. Riley, Jordan, and William were all extremely helpful and worked with me to get the numbers right and make sure I was satisfied. Overall this was my best experience purchasing a car and I would highly recommended! read more

wrong on response. We were told by other tire company can't plug. we said need new tire. stop texting price quotes. no one said plug tire until I paid. not looking for a hand out. just what we ordered. Continue to add to your poor service. $560 is a ridiculous price for wipers, oil change, plug, filter, and emission kit. price was never explained per item. Never once was the word Plug used via text. Front tier has a bolt in it and oh. Tire pressure is low on that tire again. Guess your repair was faulty too. "50 years in business and award winners?" Than do the right thing. Or hire some staff to call to explain. No comment on go read the manual for your future oil changes???? Keep proving your service is miles below standard read more

Bob King Buick GMC - Car Dealers Near Me - Wilmington, North Carolina

I've purchased two vehicles at this dealership in under four years. My experience with this second vehicle has been less than impressive. I won't be purchasing another vehicle from them or getting any service done buy them. read more

I love the sales and financing departments and the service staff except; they have one of the most annoying men in the world that keeps coming into the waiting room. He is one of those people who can't help himself from disturbing the peace. I waited for 2 hrs which isn't a problem at all as I was told to expect to wait, but I simply can't take him. I tried to simply ignore him but he doesn't take hints and with what I would say he probably considers harmless picking would not leave me alone for several minutes at one point. We had a TV, water and coffee; I feel there is no need for someone trying to be a comedian making me feel so uncomfortable that I will never put myself thru that again. Luckily I am married and my wife can take our vehicle next time. His jokes remind me of what I hear people voluntarily expose themselves thru at the restaurant called "Dicks", but I was there for a professional vehicle maintenance experience and go about my day, not to be part of a distasteful comedy routine. 26 August 2025 between 8am and 10am,,,, posting at 5pm after giving time to calm down. read more

We had an overall good experience with Bob King. Huge thank you to Cassidy Pope! She was able to help get us in a car we really needed. The sales associate and finance manager were top notch as well. read more

Will never take my car there ever again!!! Every time I get one issue fixed, I leave with another issue that was perfectly fine before they put their hands on it. They just recently replaced my water pump. After I left, I instantly had a coolant leak. Took it back to them to make sure the seal on my water pump wasn't the issue. Was told it was the heater hose. It had a small leak and other than that it was 100% in perfect condition. We were quoted $900 to fix that.. a part that cost $50! The hose was fixed, and the leak was still happening. After we left, the coolant leak was even worse! Come to find out, the coolant reservoir was cracked at the bolt. I 100% believe they are at fault! They don't want to own up to their mistakes and make it right for their customers! Either their technicians are very incompetent or they are purposely causing their customers more money!!! Update to response: The hose actually wasn't leaking at all!! Which Reuben said was the only issue, and the other thab, the hose leak was 100% in perfect condition. Even though the hose was replaced, the leak continued. Reuben Royal,  who you hired as your service advisor, tried to tell me that the heater hoses weren't even touched during the water pump replacement, when I questioned why they were "damaged"... maybe he needs to be reeducated, but said heater hoses attach to the water pump system.. They must be disassembled to replace it.. correct?!?! .. I should have known not to return to Bob king The last time I had an issue fixed and then had to re-return because your said issue still wasn't fixed, and your service advisor Andrew Wilcoxon said exactly to me "Well sometimes, it takes trial and error to figure out the exact issue, even though I know that cost you more money" What a Bullshit statement and a shitty company!!!! If I were Bob king, I would be rolling over in my grave knowing yall are the people left representing my company and my legacy. You should all be ashamed of yourselves!! read more

Love this group of people,Erika has always been so helpful in the service department. Now with Chris being gone Cassidy has picked up the reigns and doing a awesome job. Keep up the good work guys. read more

They took great care of me when my car decided to die in rush hour traffic. Thank you so much for the excellent customer service and for getting my car fixed so quickly...without breaking the bank! read more

My 2014 GMC Sierra 1500 quit running on me. I had it towed to the closest GMC dealer which was Bob King. They said the spark plugs, wires, coils, fuel injectors, and push rods were all good. No compression cylinder #5. It was going to cost $1,400 just to tear down and diagnose. Instead, I had the truck towed to Bell and Bell GMC in Little River, SC which is where I bought it and have it serviced. They said $1,400 was excessive. They diagnosed a broken valve spring and cracked spark plug. Total repair bill (minus the tow bills) was less than $500. Truck runs nice and smooth. Bob King tried to scam me into spending thousands of dollars. I will NEVER go back to Bob King for ANYTHING! read more

My son needed a new car as he was hit and his BMW 335i was totaled. We found the perfect replacement car the day it arrived at the Bob King dealership. I worked with the sales person and put a $500 deposit to hold the car until we could fly up to Wilmington. Three business days later after making travel plans from Atlanta they called me up to say they sold the car to another buyer????? You can't imagine how this impacted my son and what a horrible thing to do. I would not recommend buying anything from this dealer. Bad, bad thing to do to people. read more

In the parts department are Brendon and Josh. I call them the "Parts Wizards". If you want to know why, call them when you need a hard-to-find part for an obscure make of car. Then you'll know why I call them that. read more

I purchased my used Lincoln MKZ in August 2022. My salesman was Brad. I'm pleased with my purchase; however, not so much with Brad. The entire time that I was in the dealership, he talked me into an oblivion about his family. Upon leaving, I felt like I knew them "personally." While he was on the computer inputting I purchased my used Lincoln MKZ in August 2022. My salesman was Brad. I'm pleased with my purchase; however, not so much with Brad. The entire time that I was in the dealership, he talked me into an oblivion about his family. Upon leaving, I felt like I knew them "personally." While he was on the computer inputting info...he became sidetracked, and instead of entering my info, he talked about his family. I had to pull out my cell to " appear" to be busy using it in order to refocus him. I prayed that the buying process would speed up so that I could LEAVE! Although his consistent chatter about his family was frustrating, I WAS MOST & HIGHLY DISSATISFIED AT HIS SHEER LACK OF APPRECIATION. NO THANK YOU AFTER THE SALE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IN THE HISTORY OF MY BUYING CARS, I'VE NEVERRR HAD A SALESMAN NOT TO THANK ME FOR MY BUSINESS. He called & left me a voice mail days later "thanking me"(a day late and a dollar short). Lastly, Brad discussed with me the referral program & how I would benefit from it as well. He certainly could've thought that I'd refer an enemy, much less a friend/ family to him! He also irritated me when he printed out a copy of my check stubs, then had the audacity(upon looking at my wages year to date) what do I "do" for Verizon! The most unprofessional on all levels. He turned my 1st buying experience with Bob King into utter disappointment! sidetracked, and instead of entering my info, he talked about his family. I had to pull out my cell to " appear" to be busy using it in order to refocus him. I prayed that the buying process would speed up so that I could LEAVE! Although his consistent chatter about his family was frustrating, I WAS MOST & HIGHLY DISSATISFIED AT HIS SHEER LACK OF APPRECIATION. NO THANK YOU AFTER THE SALE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IN THE HISTORY OF MY BUYING CARS, I'VE NEVERRR HAD A SALESMAN NOT TO THANK ME FOR MY BUSINESS. He called & left me a voice mail day's later "thanking me"(a day late and a dollar short). Lastly, Brad discussed with me the referral program & how I would benefit from it as well. He certainly could've thought that I'd refer an enemy, much less a friend/ family to him! He also irritated me when he printed out a copy of my check stubs, then had the audacity(upon looking at my wages year to date) what do I "do" for Verizon! The most unprofessional on all levels. He turned my 1st buying experience with Bob King into utter disappointment! read more

I own a 2009 Ruby Red Saturn Sky Turbo. It has less than 10K miles on it, garage kept, still looks brand new. It's beautiful, and I want to keep it that way. I recently got a notice from GM that a recall needed to be applied. Since I'm new in town, I looked for a few GM dealerships only to find that Bob King Buick GM was the dealership where I was going to have my car inspected. I spoke with Amy, she set up an appointment for me, and I took the car in for service. Everything went fine, and I have now found my new service dealership. I arrived 10 minutes early for my appointment my car was serviced in a timely fashion and I was out the door within an hour. UPDATE: My second visit for NC safety inspection, oil change, tire rotation, went even a Better than my first visit..!! Hardly Any wait time, the service advisories are great, Kit covered me this time, and handled everything like the professional that he is...!!!! I also met a USMC "patron" in the waiting room... Once we got to talking, I realized that we had So Many similar life experiences... OH, and BTW, I realized that I drive right by, Jeff Gordon Chevrolet.... Who could have originally done my warranty work, but didn't want to..!! read more

I can't even express the amount of disrespect this business has given me. I ordered a vehicle in Nov 21 and still don't have it August 22! I've gotten every excuse In the book. Yet they have had no problem getting other Yukons in and selling them to customers that never even ordered them first. I finally smartened up and went to Thompson Buick GMC in Raliegh and got what I wanted no problem at all. Do yourselves a favor and make the drive to them instead of wasting your time and money at Bob King! You will be treated 100 times better there and actually get what you want. Bob King treated me exactly how every woman expects a car dealership to treat them and it's inexcusable! I hope this helps other women from going through what I went through with them! read more

Great vehicles and also great service easy to deal with. I have purchased several pickups, Yukons and now two used autos an Acadia and a Equinox for my son read more

I last purchased a car from Bob King in 2000, a Mercedes, and I was pleased with the sale and subsequent service. I am now in the market for a new Buick. After reading these recent reviews, I am going somewhere else. Thank you for warning me.. read more

Negative 100 stars is what I wish I could rate them!! They are a bunch of thieves! Do not trust them for anything. They charged us for a warranty that we didn't know about and did NOT even NEED due to manufacture warranty. They will get you so upside down on your car and put you into a terrible predicament. We've never in our 50-year lives ever been upside down on ANY of our vehicles and this is a travesty. It really should be against the law to do this to anyone! Do yourself a favor and stay away. read more

Bob King has some of the best service you will find. They are honest, extremely competitive in pricing, and you will not find a friendlier group of service reps in the auto industry. If my wife takes her car in for service, I have no concerns that she'll be treated any differently than I would (having more automotive experience). They will not push other maintenance items on you like so many other shops, leaving you feeling like your car is going to implode without all this excessive work. Take your car (or purchase your next one) to Bob King. You'll be happy you did. read more

I brought my car here almost three years ago and had a fabulous experience. Prior to that I had been taking my Chevy Malibu (which I had not purchased here) to Bob King for service for 2-3 years. They always take great care to explain what is wrong with the vehicle, make sure you understand the problem and the charges. There is a nice waiting room inside and a waiting area outside, or they offer a shuttle service if you can't wait. Larry Crutchfield was my sales consultant and I cannot say enough good things about him. Crutch, as he's called, actually retired from GMC after many years, so he definitely knows these cars. He took his time to show me several different vehicles that fit my price range, used and new, and I never felt any pressure. When I had questions about certain mechanical things and he couldn't answer them, he went to the service department and returned with an answer. While I was filling out the paperwork for financing, he was making sure the car was washed and my three month free trial of XM radio was ready to go. Every time my car has needed service since then, I have taken my car back to Bob King. I was given four free oil changes for buying the car and one time they accidentally charged me for my oil (I was also getting an inspection so I didn't notice the change right away). When I contacted them about it, they sent me a refund check and another free oil change. My car has run great since the moment I bought it, I got almost 60,000 miles out of my first set of tires. I'm very happy with Bob King, and even though I live in Raleigh now I still take it there for service. read more

Bob King Buck GMC was recommended to us by a family member. Phil Hardee made sure we saw several really nice used Buicks. Jim Boltick, our salesman, answered all our questions and instilled confidence in our decision to buy a Buick Verano. It's a beautiful car and we are very satisfied with our choice. Jim has followed up with us several times after the sale to make sure we are satisfied. This is a good company, they supply great customer service and they stand by their word. You won't go wrong at Bob King Buick read more

Service Department is excellent. Ericka Svc Specialist & Max Mechanic/Technician are very courteous, professional and friendly. Providing timely communications and service. Thanks read more

Great customer service ... love my car . Very happy I made the right choice . I really felt I got the best deal possible with the most relaxed atmosphere I could have asked for . Keep up the great work . Thanks Cameron Cox read more

Bob King Buick GMC - My pretty Malibu - Car Dealers Near Me - Wilmington, North Carolina

Bad Service, poor repair work and overpriced. I initially went to Bob King because I had shopped for a car there. While I ended up buying from another dealer I liked their service. They are close to UNCW, have a courtesy car and usually have the necessary parts on site. This past June I took my car to Bob King because the traction system was malfunctioning. The car was repaired but four weeks later I had the same problem. I took the car back expecting them to fix it at a discounted price since it wasn't done right the first time. Jeff Slagel quoted a price of $189 over the phone which I thought was high but decided to wait until I saw the invoice to protest. When I arrived at Bob King I was told the price was now $230. Apparently Jeff had told me the wrong price. I refused to pay it and we settled on a price of $200. The cashier made a point of letting me know the they were giving me a break ignoring the fact that they failed to diagnose and fix the problem the first time. I made the mistake of giving Bob King a second chance and took my car back for an oil change and to replace the rear hatch supports. Bob King has a special "Multipoint Vehicle Inspection" that included an oil change so I asked for it. Bob King called to tell me the brake pads needed to be replaced and I authorized the work. The bill for the work was $309. The next day I was driving and the "Low Tire Pressure" light came on. I thought it was odd since a tire pressure check was part of the "Multipoint Vehicle Inspection" and the temperature was actually higher than the day before. Fifteen minutes after that light came on the "Check Engine" light also came on. This was annoying. I took the car back a week later since we had some snow and the Bob King was closed. This time I dealt mostly with Elicia (sp?) Sawyer. She called to tell me that the thermostat needed to be replaced and the coolant system needed to be flushed. Total price was over $550. I told her that was too much, after all they obviously didn't do the full inspection the week before and this is the second time I'd had a problem with the repair work. Mrs. Sawyer's tone changed immediately. She acted impatient and annoyed with me. I asked her to send the courtesy van to pick me up so I could retrieve my vehicle. There was some communication break down and I ended up waiting half an hour. Bob King got $100 out of me for the "diagnostic fee". I called their customer service but was directed to voice mail where I left a message. I never received a call back. I got my car and took it to Ted's Exxon the next day. They did the work for half the price. Bob King can't be trusted to competently diagnose problems, their repair work is sub-par and their customer service is rude and indifferent to customer concerns. read more

I purchased 2011 Jetta wagon in Jan 2011 and met Emil Wilkowski then and his service and professionlism was marvelous. In October 2014, we needed to replace my husband's Mini with something more reliable and efficient, so we automatically went to see Emil and purchsed a Jetta sedan. When the new Golf Sportwagon TDIs came in April 2015, Emil emailed me to say that I may want to think about trading my jetta wagon for the Golf. And I did! great experience with Emil and Bob King VW read more

DO NOT take your vehicle to Bob King for warranty service, or ANY service work, unless you want to get SCREWED!! A couple months ago I brought my company vehicle, a 2019 2500HD Denali in for service , because while hauling a load of gravel, and being forced to apply heavy brakes, due to another motorist, I felt the front left caliper seals blow out and was getting a lot of squealing, as though one or both caliper pistons were no longer retracting properly. This has happened to me more than one in my F350, while hauling loads through Wilmington traffic, so I know what it feels like when it happens. I took the truck in with 30K miles which was still inside the BUMPER TO BUMPER 35K mi. warranty. I told them what happened and that there was a tear in one of the caliper piston boots as a result. They called me back and claimed they could find no tear, which I saw for myself??? They offered to clean the caliper and rotor of "excessively heavy brake dust". (They didnt have to do that to inspect the caliper fully?) I told them that I could clean it just fine, I just want the failed caliper to be replaced while its still under warranty. They INSISTED the caliper was actuating fine and there was NO tear in the dust boot??? So, I picked up the vehicle and put it back to work. The squealing continued. A couple months later it was time for new brake pads. Upon installing the pads, I saw that both front rotors were now wore excessively. I replaced the pads and the passenger rotor, and the driver side pads, but was not willing to eat the cost of the driver side rotor until they made good on replacing the failed caliper. I took the truck back to Bob King. This time they called me back and said the truck was past its 35K warranty and I would have to pay for the repairs! HELL NO!! I explained the situation, and service guy Chris, would not budge from the typical mantra, so I asked to speak to the manager and explain the history, and he too was completely unwilling to accept what I was telling him, and conveniently, much of what I told the service guy originally was "not in their system"?? I explained that I now felt like they had intentionally shirked a justifiable warranty repair the first time, because they knew the truck warranty was about to expire, and WHY would I take my much needed personal business vehicle off the road if there wasnt a justifiable reason? Its what I earn my living with! I then asked them to remove the wheel and inspect the caliper, which they still had refused to do. They pulled the wheel and the service manager John Jackson immediately started talking about fresh wear on the caliper as "damage" from us changing out the pads?? I explained that no, that was where one piston was seizing causing the other to wear more. He refused to fully extend the caliper piston to see the old tear in the boot, and claimed that "I probably did that myself, while doing the brakes"?? but I had JUST done the first brake job EVER and the tear was old from the original visit! He then told the mechanic to put the wheel back on, refused to extend the piston, and told me "Ive seen enough"? He was an cocky, obnoxious, jerk about refusing to argue my points (becasue he KNEW I was right), and when I explained that he was throwing away a future relationship, future vehicle purchases, and service work, over a caliper and new rotor?...he responded" So what, that's fine!" and refused to discuss anything further. I then tried to use my extended warranty for the repair, and he said "No we aren't fixing it, you can take it to Jeff Gorden, we are done here." !! The guy was a HUGE A-HOLE! and they apparently go out of their way to avoid providing ANY warranty service, and will run out the clock on your warranty! They also refused my free oil changes for a yr. and were going to charge for my 2nd, I said NO, and still had a bill waiting for me for putting nitrogen in a low tire, NEVER asked for that! read more

Bought a new 2016 GMC Yukon Denali been in shops twice so far. The first time 4x4 stayed in by itself, then the AC compressor went out and the fuel pump. Today broke down on side of road with my wife and 2 year old son in the car, it died while she was driving and truck almost hit them because she had no power steering no control of vehicle what so ever. Car has less the 37,000 miles. They keep fixing it they want help us get out of it. Worst place I have ever dealt with. They wouldn't call a wrecker I had to which took forever to get there. The secretary told us they was closing in 10 mins and I had to keep calling so I could get a loaner. I mean you pay 80,000.00 for a car you think you would get good service. We talked to General manger last time and they told us we was stuck with car. Well this time if they don't do anything guess it's time for Legal action. I want ever buy anything from them again. So buyers beware, nice to you while you are buying and shopping, but after your purchase your nobody. read more

Made a deal mostly by email, which suited me just fine. Had a great sales person, Butch Carroll. At no time did he do the hard sell tactics that car dealers are noted for. He told me what the GMC Canyon would be and what he's give me for my trade and we drove the 80 mile trip and it was well worth it. Everyone I met at this dealer was very pleasant and did not "stalk" us. Butch was just as nice in person as he was on the phone & email. I would drive the extra miles to get a deal that my local dealers would not entertain. Dealers seem to think you won't go farther than 25 miles to buy a car. They are so wrong. read more

I went in and spoke to the sales manager back in April. I ordered a new gmc Denali 1500 pick up. I was told the vehicle will be arriving in mid July. I told him time was of the essence, needed a vehicle ASAP. He was kind enough to locate one in whiteville, roughly 45 min away from Wilm. I never heard back from bob king in reference to my vehicle that was ordered and suppose to be in by mid July. I was thinking the manufacture was backed up. I drove by their lot on Sept 28th, and they're was 2 new trucks on the lot for sale. I pulled in and spoke to the sales manager and asked him what the status was on my truck I ordered, his reply to me was..."that truck you ordered got sold a few months ago, I figured you bought the truck I referred to you out in whiteville" Told him what made you think think that I was the one that bought it? He said it was an assumption. I asked him about the 2 trucks on the lot, he told me those 2 vehicles have $500 deposits on them. I gave him my phone # again, and asked him to please call me if the sales fall thru. One week later, the 2 vehicles are still on the lot. It was a coincidence that my brother-in-law went in yest, Oct 8th and purchased the white truck, and other one was still up for sale. What's even more crazy is, when the sales manager told me there was deposits on both vehicles, On my way out to leaving, I noticed a sales person showing one of the vehicles to a potential customer, I walked over to him and told him those 2 vehicles have deposits on them and not available for sale. He told me that wasn't true, whoever gave me that info was incorrect. By far the most unprofessional dealer I've seen. They don't deserve to represent the GMC name!!! Bad image for gmc! read more

These guys are extremely professional and really care about customer satisfaction. We had a Yukon with a computer/sensor issue that took them a little while, but they were persistent, and finally got it figured out. We will be back! read more

Loved the hospitality and customer service as soon as I pulled into the service department. They gave me a loaner and picked up the loaner and dropped my car back off to me in Myrtle Beach. I really appreciated all the hard work that this dealership put into my car and ensuring everything was corrected read more

Horrible customer service. My family has bought five autos from them and convinced me to buy my car there instead of another Honda. A couple months after, we had a hard rain and my sunroof leaked. They said they fixed it but next hard rain a couple months later it flooded my car again. This time my warranty was out by a couple weeks and they told me to leave them alone, and the girl behind the counter got loud before I could even explain that I thought there must be a warranty on services performed under warranty. Don't buy from these theifs! read more

I bought a Yukon from these guys and today I took it in for an inspection to another service center. I failed my inspection because the window tint was too dark. I called Bob King to tell them sold me a car that was essentially illegal to drive because of the window tint. I asked them to pay for a new tint on the window and they indirectly accused me of lying and questioned my integrity. They did offer to replace it if I came to their dealership but I live two hours away which would cost me more if I did it in town. These guys are shady plain and simple. I have bought a lot cars in my life and I have never dealt with a dealership that is as deceitful and corrupt than this dealership. Do not buy a car from these clowns and definitely do not buy a used a car. On a side note...this is not the first nor the second or third issue with this car. The a/c had issues from day one, the battery caught on fire after about 2k mile and the list goes on. I really got screwed on this one. read more

Went to look at a used car. I was told by Justin someone was driving it. So went in later and asked for Justin, another salesperson said he will call him. After 5 minutes the sales person said " there is a misunderstanding, the ford focus is at our ford store getting some recall/warranty work done, it would be available in a couple of weeks. But can I show you something else." Classic bait and switch. I never go back to Bob King. Beware. read more

Brought my 2016 YUKON in because the GPS locator was not setting my location accurately. Was determined that I needed a new GPS antenna. Mind you, my bumper2bumper warranty expired 60miles ago. Bob King was going to charge over $550 for a new installed antenna. Within about 30min I found a certified mechanic to do it for $235. (Bob asking charges $225 just for the antenna, found it online at an AC Delco parts store for $98. Bob King's Response was that they guaranteed the part and service, but for what their mark up, I could install the GPS antenna twice, and still be less expensive. So unless your are under warranty, save yourself a lot of $$ and find a good independent mechanic is my advice. read more

BE VIGILANT! I brought my Mercedes in for emissions code repair and to have the yearly inspection. Pros: Courteous front desk receptionist despite an appointment mix up. A loaner car was given. Cons: The service department called me with an estimate of repairs "that have nothing to do with the error codes" per the manager. They suggested $2700 for unneeded repairs which he admitted would have absolutely nothing to do with the error codes, nor would they guarantee a fix for the error codes "once they got into it." They'd said its about "keep replacing parts until it eventually goes out." Money, I have, but do not like to feel shafted when my car is past the standard 3 year warranty of any Mercedes. When I compared the process like that of a doctor who doesn't have to cure you, only provide more tests and runs up your bill, they said "yup, pretty much.". Going to a Mercedes dealership, I figured would cure the problem, albeit 50% more expensive, but I'd had an excellent experience in Raleigh when having my solenoid harness thingy recalled and replaced as well as some electrical issues pleasantly resolved. . This dealership wanted to charge me again for the same harness that has an existing recall, and for a mass air flow sensor that was already replaced a month prior. I'm in healthcare and I tell patients when tests are unneeded. Apparently this doesn't apply to this dealership. I actually considered purchasing the C300 loaner vehicle as a replacement to my older SLK, but having an honest service department was key. They say you tell your bad experiences to 10 people, and they tell 10 people. I've already told people I had to travel 2 hours to a place that charged me $210 for diagnostics THAT I BROUGHT TO THEM from my own code reader. If you can afford to be gouged while dining in a comfortable waiting area with scones and a Keurig, then enjoy the time. But if you worked for your money and prefer honesty and good repair guidance with an estimate for a "confirmed" repair, then go elsewhere. I won't be returning. I took my vehicle to a local foreign car repair shop in New Bern who advised me to drive it 50 miles on a half tank of gas after a cold morning start, while ensuring I drive 25mph, 45mph and 65mph for at least 10 minutes each so the computer could reset all the code sensors and it will passed today with no issues. He didn't want to charge me but I paid him $100 for the honest guidance that would have cost me at least $2700 at BOB KING, and that's without a fix. read more