We made the mistake of going to Blue Birdy tonight (June 14, 2026) to watch the UFC fight. From the moment we got there it was a disaster.
First of all, we called ahead of time A WEEK PRIOR to ask for reservations, and we were told that they didn't take reservations and it was "first come, first served."
So we arrive, and there are plenty of tables open, and we point towards a booth that we want and they say that it is "reserved". We then ask for the manager and explained to him that we spoke on the phone to their staff (again, a week prior) and they said that they didn't take reservations, and it was "first come first served."
And then he tried to turn it into "oh, it's because it's a booth that fits six people and you're only three people, but I can get you a table."
So we were like OK. We understood that it was just the three of us and we didn't want to take up a six person booth for three people.
We got a less desirable table. We proceeded to order drinks and food.
At one point, I order a drink and 20 minutes go by. I make eye contact with the guy who was taking orders. He acknowledges me, and comes over with his thingamajig, thinking I wanted to get the check and I said "no I'm still waiting for my drink." He says " I'm so sorry I'll check on it." He acknowledged the lapse.
Yet another 10 minutes go by.
So now, I politely approach the bar to get the status of my elusive drink. I see the man who told me he would "check on it", frantically telling the owner "She wants her martini...right now!"
And then the waitress comes running up and goes (literally, snarls at me) with "I put it on your table! You were speaking so you didn't hear me!"
Honestly I could not believe my ears or my eyes. This woman has no business being anywhere near hospitality, or customer service.
The "owner" clearly doesn't know how to run a business.
I feel like the waiter or the man taking orders on his thingamajig/digital device was inept/incompetent or unable to multitask, so he was trying to throw the customers under the bus instead of acknowledging the fact that he didn't do his job.
He was the turd in the punch bowl from the moment we walked in. No smile, no "hi, how are you? Welcome!"
Just nastiness.
There are so many other hotspots to go to in West Hollywood. Or better yet, just stay home.
And by the way, that booth that we didn't get - it remained empty, except for 2 people. They were making out the whole time, and they barely ordered anything.
If you're going to tell people there are "no reservations", then there should be no reservations.
Period.
You don't get to do that to patrons, and guess what? We will never go there again. And guess what else?
Customer service is everything.
People will look past your crappy product, and past so many other shortcomings, but only if you have good customer service. You cannot have rude wait staff who repel local business, and seem so obviously annoyed that they have to serve other humans food and drinks! These are not the people that you need in the hospitality industry.
Get over yourselves. read more