I spoke with the service department manager about a simple job and he is clueless, rude and ignorant regarding customer service. The ladies in the service department are more helpful and have more knowledge than him. He can't even put a sentence together when talking about rv problems. Guessing is not what paying customers want from an rv center. Won't be back for sure and also none of my rv friends. read more

Excellent service department. They went above and beyond all expectations when repairing my Brinkley sidewall crack. The wash they gave before turning it back over to me was perfect. read more

I drove 1400 miles round trip to look at a truck camper that Connor said just had cosmetic issues. When I got there many things did not even work. The slide-out, the water heater, the jacks and numerous things were either missing, broke or Jerry rigged together. On top of that I felt I was being belittled when texting with them. Stay clear. read more

I have read a lot of the negative reviews and was very cautious when purchasing our rv from Blue Compass (formerly blue dog). We recently purchased our second rv from them and they were very professional and helpful. CJ (Carl) was our salesman and went out of his way to make it a smooth transaction even sending video explanations. He spent a lot of time going through the rv with us to get us familiar with all the bells/whistles. I'm not trying to discount the negative experiences but ours was a good one. We paid cash and didnt have to deal with the financing stuff so I cant comment on that side of it. Ask for CJ read more

Blue Compass Rv - Happy Camper - RV Dealers Near Me - Post Falls, Idaho

Terrible experience buying from these guys, sales department alright but the service department is absolutely terrible they will wayyy overcharge you for absolutely everything with a smile on there face. read more

This is the ABSOLUTE WORST RV LOT. Didn't used to be that way. Sold us our latest RV end of May for my daughter and son in law. For a summer of fun. They got one weekend. This NEW RV was damaged inside but promised to have it fixed promptly. To date NOTHING. THEIR Service Mgr Mike, appeared caring one month ago. Ended up with him verbally THREATENING MY HUSBAND on my phone yesterday. I tried to get the guy to calm down. He didn't even realize he had a woman on the phone by then and he kept screaming at now me on the phone. He had NO Clue because he wouldn't let me talk. Told my hubs to come down face to face with him. Threatening. One Motorhome and 3 RV purchases in the past. Never been so insulted and disgusted by his vulgar personality. STEER CLEAR OF BLUE COMPASS. After calling sales back, I was assured manager Carl in Sales will call my right back. He was in bathroom. Nothing. No call. Thanks for treating your longtime CUSTOMER LIKE CRAP. SHAMEFUL. The picture below is of one of their female employees in service that is slumped over asleep. Not the first time she's been seen like this. read more

Blue Compass Rv - Slumped over sleeping employee. She was startled when waken. - RV Dealers Near Me - Post Falls, Idaho

service department is waste of time do not go there they are idiots they will break more without fixing anything I went to fix the circuit breaker and came out broken passenger side side window not working (went to ram dealer found out they didn't put fuse back in), broke the stereo system twice, and now alternator doesn't charge my battery system. This was after 6 trip to service department with warranty. Cameron was the service guy read more

There is no way to give zero. I found my rv online. I knew exactly what i wanted. I had just lost my home in wildfire and needed the rv to live in. They knew this. I did not recv delivery of my rv until it was almost time to make a payment. It was delivered unwashed and winterized. I added in money to my loan to help payoff my rv that was destroyed by the same wildfire. It took me 5 months to track down the money which was mine. This was my third purchase of an RV. There ARE accountable and caring companies to work with. BLUEDOG RV WILL NOT TRANSACT BUSINESS ETHICALLY WITH YOU. CHECK OUT THEIR BBB REPORTS. WISH I WOULD HAVE. LESA HENSON VIDA OREGON HOLIDAY FARM FIRE read more

Blue Compass Rv - HARD. - RV Dealers Near Me - Post Falls, Idaho

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Blue Dog RV wired our new couch batteries incorrectly causing issues. Inverter leads on one battery instead of on battery 1 and 3 as per Grand Design recommendation. The sales and finance people were liers and cheats. Won't even talk about the racial remarks the lady in parts said. They need to be put out of business. read more

Blue Compass Rv - Blue Dog RV wired our new couch batteries incorrectly causing issues. Sales and Finance are lies. - RV Dealers Near Me - Post Falls, Idaho

This dealership has horrible business practices. We purchased a trailer in March 2025 and to this date, we haven't received a title to the trailer. We did get the temporary registration for 30 days but when the paperwork hadn't come through we requested another and was told by their office that they couldn't issue another. First, we found out that this trailer was on consignment and they never got the power of attorney from the owner to sell the trailer in the first place. Then they told us that they will be expediting the process. We waited and nothing. We then contacted the corporate office and the regional manager did issue us another 30 day registration and he would be handling this issue. Now as of July 1st no one has contacted us and will not return phone calls and the current registration is now up. This isn't good business practices but then they got their money and now they feel that they could ignore the issues we are experiencing. I will never do business with them again and would recommend going to another dealership. read more

Avoid this place. The Sales Managers will lie. The Finance guy does unethical things with your money. I am a full-time RV'er. This place has my old RV (the trade-in) that contains all of our worldly possessions, our new RV, a fully executed contract, and $25,000 of our cash! They won't respond! Don't end up stranded like we have been! read more

If negative was an option this locations score would be -5 stars! The older blonde female in the office and the older male [her husband?] really went out of their way to make our delivery of THEIR Companies trailer the hardest thing I ever witnessed - that chick literally woke up and chose MEAN! My husband delivers Rv for a living we've criss crossed this country as well as Canada/Newfoundland and we've never experienced that much hatred but they are by far the rudest, nastiest, and completely unprofessional company we've met. My husband asked to use their printer to print 2 pages of authorization forms for release-the older male told him no and to leave-but he could drop the trailer and come back for the paperwork after he printed it out somewhere else. My husband being the gentleman didn't argue simply replied "okay then-but the trailers coming with me". The male said "oh no you can leave it" so my husband took it and drove a couple miles down the road -printed it - and returned for inspection and sign-off. After a month we went back out to get more trailers for delivery and around 5:45pm we picked up our last trailer and to our dismay it was to be delivered here again (heavy eye roll). We stayed the night in Boise and got up around 6am to start our drive. We printed the paperwork-felt good like we had all the T's dotted and I's crossed ;) so we get there and hubby goes to the office with the paperwork he started to hand the other lady in the office the paperwork but the mean female child comes stomping in snatches the paperwork and SCREAMS "NO" at my husband. Then this chick says "don't you see the note that says call 24hrs in advance for scheduled delivery". My husband responded "we haven't had the trailer for 24 hrs we got it last nigh at 5:30-6pm". So then she had the audacity to say "well if you would have called I would've answered the phone!" To which he stood there thinking 'you wouldn't even print 2 pages of paperwork but I'm supposed to believe you would've answered the phone (baa hahahaha!!!) mmm hmm right. The C U Next Tuesday female says "you'll have to come back on Monday to get it inspected because you didn't call before or you can drop it but I won't assume responsibility for it until Monday". We took pictures of every square inch of the exterior because we had to be in Indiana in 2 days. We dropped the trailer outside their fences that said "EMPLOYEES ONLY" went to lunch and I told him we should go back. 30 minutes later we went back and the trailer was now missing from where we parked and dropped it and was now sitting down the street behind their fence at another property. Just when you think maybe she was just having a bad day....nope, she held the paperwork for 4 days preventing my husband from getting paid-even after they took possession of the RV. So in closing please don't buy anything from this location! The "week" long inspection they perform is not real-seriously they are lying all inspections on the inside are performed prior to it leaving fabrication, fab ensures things like toilets, pipes, valves, and hinges all work. The only thing they should be fixing are small scratches or scrapes NOTHING to do with electrical, water, heat or air should ever be touched by them-typically that supposed work they're telling you they're doing could easily void a warranty. If this location wants to employ those 2 very rude mean nasty people who continually display such a low (basically non-existent) moral conscious with no understanding of decency or professionalism - shouldn't be employed under Blue Dog Rv. PERIOD . read more

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Bought a unit. Can't get through on the phone to anyone. Had to drive 10 miles just to talk to someone. read more

Blue Compass Rv - Hours January 2022 - RV Dealers Near Me - Post Falls, Idaho

I had warranty work on a grand Design toy hauler appointment with blue dog Rv in Redding California in November 2022 to this date I have not received service on the warranty. I have no complaints against grand design, all the complaints go to Blue Dog RV. I will never do business with them again. They are so bad, they make camping world look good. Thank you Mike Evans read more

Do not buy your camper from blue dog. They have f*cked us around ever since we bought ours. They say they fix things and then when we pick it up they are not fixed and now that they have pushed us to the end of our warranty they are saying they won't fix it now. 35000 dollars campers should not have completely crooked walls. Is also was supposed to have a 3 year structure warranty that you would think that would fall under. Horrible place to purchase from. read more

Timmy and Michael were particularly helpful and accommodating. No hidden fees. Excellent quality trailers.

I consigned a RV with Blue Dog RV Post Falls Idaho, after I had to take time to research that they had sold the RV over week, delivered it to new owners a week and half earlier, it took them over 15 days and repeated calls, emails, voicemails to get them to pay off the RV. Now it has been 45 days later, numerous calls, emails, and voicemails to get answers where my check is for the sales difference and still NO ANSWERS... You call there, no one seems to know ANYTHING, no managers can tell you a thing, NOTHING NOTHING NOTHING... I would highly suggest not buying or dealing with this company as customer service is not what they are about!!! read more

I would be very careful about buying anything from Blue Dog. We have a fifth wheel and when it was in storage, our breakaway cable was stolen. We went to Blue Dog, explained the situation, gave the salesman all of our rig's information and he walked over, picked up a breakaway cable and handed it to us. We had already lost all four of our batteries because of not having the cable and spent $800 on new ones. We installed the new cable and thought we were good to go. We got our rig home to prepare for a trip and nothing would work. We had no way of moving it anywhere. We had no choice but to call Dependable Mobile RV Repair to come to our house. Lo and behold, Blue Dog had sold us the wrong breakaway cable. We reached out to Blue Dog and pretty much got ignored. Their mistake cost us $400!!! Employers should stand behind their employees in good times and in bad. read more

There is no way to give zero. I found my rv online. I knew exactly what i wanted. I had just lost my home in wildfire and needed the rv to live in. They knew this. I did not recv delivery of my rv until it was almost time to make a payment. It was delivered unwashed and winterized. I added in money to my loan to help payoff my rv that was destroyed by the same wildfire. It took me 5 months to track down the money which was mine. This was my third purchase of an RV. There ARE accountable and caring companies to work with. BLUEDOG RV WILL NOT TRANSACT BUSINESS ETHICALLY WITH YOU. CHECK OUT THEIR BBB REPORTS. WISH I WOULD HAVE. LESA HENSON VIDA OREGON HOLIDAY FARM FIRE read more

I've wasted enough time and energy with their service department, Lance in specific, that I'll try to make this short and sweet. I strongly recommend not ever, ever bringing your RV in for service here! Diagnosing issues competently seems to be an issue, they're incredibly expensive ($210/hr), 30-day labor warranty (as Lance told me....wow, with a shop rate like $210/hr, you only have a 30-day labor warranty?! - what a confidence booster), and lack of effectively listening to a customer's issue(s) and accurately understanding and translating that information to the technician. Lance, I do like you, but a little less of the "Lance-giggle", and the "don't worry, we'll take care of ya" or "we'll make it right", and more listening and understanding of the customer's issues in the beginning, might actually get you folks some positive reviews. As well Lance, don't believe for a second that I believed some of the bullshit you told me. The fuse panel was not replaced, nor is it one-piece with the converter (at least in this case, and confirmed by the manufacturer). Along with all the other old parts left in a box in the trailer, even down to the broken 30 amp circuit and old battery jumper cables, how did the "one-piece" to the converter fuse panel not make it in the box of old parts? The old converter is there in the box, but where's the "one-peice, connected fuse panel?" Like "Brian B." said here in another review of them, and I completely agree, "as a result, I adamantly refuse to purchase anything or seek services at the Post Falls location. I strongly adivise others to steer clear of this establishment at all costs." read more

First, we just want to say that we love our Starcraft travel trailer. It's spacious, great cabinets for storage, well built, and very nice looking. The RV itself is great, which is why I gave this three stars instead of one. That is where it ends. The service details and inspection department is terrible. They keep it for an entire week after you purchase your RV, so the service department can go through it, inspect and adjust or fix anything the needs repairing, right? Well, I don't know what they did during that week, but the septic tank came to us plugged. Their suggestion was to use the tablets, which did work eventually, but had they done the check system in the first place, we wouldn't have had to deal with it. The pipes under the sink have been leaking since we brought it home. They are now fixed (by us), but again had they done the check system in the first place, we wouldn't have had to deal with it. The shower was leaking under the sink in the close out area. It's fixed now by us but, had they done the check system in the first place, we wouldn't have had to deal with it. This RV was not even two years old when we bought it and there were just too many issues that should have been caught and repaired by the service department during the week they kept it for "inspection." IF you purchase from this Blue Dog location, possibly bring someone along who knows the ins and outs of RVs to check over their work. Don't just trust that they are doing their job with the inspection/repairs. Finally, we paid cash for this, which they weren't thrilled about. Then their sales department tried pressure and push us to buy the three year warranty. Now I see why. We didn't purchase the warranty and we are glad we didn't. Their RVs can be good, the service department, not so much! read more

Our Brand New RV has been at Post Falls for 5 months. Differing excuses make me wonder if they have been lying to us. What do you think? No return phone calls when promised. No emails when promised. Multiple times I've been asked if I bought it there? No I didn't. I asked what's the difference. It's warranty work. They get paid for the work. But 5 months???? They say there's a process. I've been patient until today when I was lied to again. Called him out on it and he told me to come pick it up today if I didn't like it. He called it arguing. Well I'll be contacting the Manufacturer myself. And the dealer we bought it from and the additional insurance 5000.00 policy we bought to have it fixed anywhere. We will not use Blue Dog RV in post falls for insurance work after this. read more

We took our RV in last year to have a sky light replaced and and a motor for the HVAC unit replaced. they had the RV for 6 months stating that they couldn't get the motor. They told us this numerous times. When I finally decided to go it alone, I went to pick up the RV. When I went inside the area inside the skylight was trashed. I asked why it as not complete I was told that the service manager was no longer there, and that the service tech couldn't find or get the right Skylight. He was told to just put one in off of another brand. I spent $1,400 to get a inferior product, Not to mention no one ever bothered to call me, to see if we were ok with a sky light that was not designed for the RV. I now have an RV that look like crap on the inside. Never again! I drive to Liberty lake for any I might need in the future. read more

Do not use the service department. You can buy an RV anywhere, service is important and they have no clue what service is and will tell you when an issue arises that there competitors can do the same thing "better". read more

I had a great experience here. It resulted in purchasing a new travel trailer. I was greeted promptly by Jeromy . I really liked his demeanor. Jeromy provided all the information I asked for. Everything was very smooth with him. He got all the paperwork in order and trailer scheduled for delivery. Matt upstairs made finalizing paper work Super smooth and pleasant . Cody in the service department had all the documents and service manuals for everything organized and went over each piece 1 by 1 for appliances and features front to back. Cody left me with no questions everything that was agreed upon verbal and in writing was delivered 100%. All in all I felt like this teams hard hard work to deliver a good product paid off for me , in that it felt simple smooth and honest through out . Everything went very well from beginning to end. The folks I Had the pleasure of dealing with here are very stand up I highly recommend them . I had a 10 out of 10 experience. read more

Gave the service department an extra week to get out brand new trailer ready for pickup. showed up nothing had been done. They did a quick check over, didn't verify that all the systems worked. Didn't notice things that were broken. Said they would order broken parts and give us a call when they had them ordered to set up a date to get the stuff fixed. that was two months ago. No calls, they don't answer the phone when you call, don't return your calls when you leave a message. I had to pay over 200 dollars to get two things fixed so we could actually use it. I'm starting to think I need to get legal representation to get them to even respond to me. read more

DON'T WALK FROM BLUE DOG....RUN!!! I'm puzzled why they have almost 5 stars on Google and only TWO on Yelp. I think the good reviews from the past must be helping. Try reading reviews since they changed hands in 2021. Anyway, here we go: Briefy - We brought a used RV. As per our agreement, it was supposed to be serviced and cleaned before we got it. We picked it up. NOTHING done. Wasn't even barely cleaned. Stains, marks, mold. They didn't put batteries in the smoke detector and carbon alarm. (Major safety risk - good job I checked them). Propane detector alarm was supposed to have been changed. (It wasn't). Rude service people. Shirley and a teenager who rolled her eyes several times when we wanted to reschedule our walk through and collection of the RV. The only reason we needed to reschedule it was because the Blue Dog person didn't showed to up to do it. They wouldn't delegate it to anyone else. (too busy). I asked Shirley if I could have water to fill the RV (our water at home wasn't turned on yet) she actually said NO! I had just payed $60k for an RV and they wouldn't let me come and put water in it. Also, our back up camera wasn't working. I called the makers, they asked who installed it. I said 'Blue Dog' The guy just said 'Oh God'. ............Turns out Blue Dog had forgot to put the arial on it. The only good thing is the sales people. I feel sorry for them that their hard work making customer relationships is ruined by the service dept. The owners don't care. I even submitted a video of leaking issues and a constructive, itemized email of some of the issues i had. They didn't have the professional courtesy to respond. and in closing, just after we brought our RV, in one week we had 3 local people either roll their eyes when you mentioned Blue Dog, or they had their own bad words to say. ...Don't take my word for it. Ask any local who's ever been there. See what reaction you get. It ranges from laughing to swearing. You have been warned. read more

DO NOT USE THEIR SERVICE DEPARTMENT! Unless you love using a business with ZERO customer service, does not answer the phone and will not call you back then go for it. There are so many bad reviews everywhere you look about their service department you would think they would do something about it. They will also tell you the forever warranty annual maintenance is $99 but when you drop off your RV they will charge you $250 so beware. I had no issue when buying our RV from them- sales are good and finance guys are awesome but time for them to read their reviews and clean house in the Service Department. read more

Amazing.. if you love administrative staff that can't be bothered with you. Oh, and the gum chomping in my ear was a bonus! Thank you.

Sales department was great, treated us very well. Service center upon delivery was not great. I'd be careful if you go to the service center. I question whether they did the work they said they were going to do. read more

Terrible customer service. All was fine until I needed warranty service 1 month after purchase. It would take pages to catalog the epic incompetence. Deeply regretting the choice to buy a new travel trailer from this bunch. read more

Do not go to Blue Dog RV in Post Falls. We spent our whole day at Blue Dog on July 11th running our credit, getting our paystubs and finding a bank, but we figured it was worth it because we had our down payment and payment plan set and signed the paperwork. Only problem was we had to wait for our trailer to come in. About a month later we receive a call that it was finally in. We go into Blue Dog today to get our trailer and do a walkthrough. Turns out none of the finance was complete. We then got denied after being approved in July. If your trailer isn't there and ready for you to take I wouldn't deal with Blue Dog Rv. Go somewhere else! read more

We took our class C sprinter to blue dog RV because our AC was leaking. Before we got there our electrical control panel was not working. My husband talked to Matt the service writer to see if they have time to check the problem. When they were done with the AC they decide to check our control panel and got it fixed also. Thank you blue dog RV for fixing the control panel even though you guys were booked up today. Thanks again Matt. You guys are awesome! read more

James and Tom were very helpful, patient, and not pushy. They gave us straight numbers based off the credit numbers we provided which is really appreciated. Nice lot and office, good stock of grand design. Golden retriever friendly. We will be calling to try to work out a deal. read more

Blue Compass Rv - RV Dealers Near Me - Post Falls, Idaho

Interesting business. Great when your buying, terrible for anything else afterwards. You have a question? It's a big screw you. Need service? Take a hike. Need to utilize your aftermarket warrant? Forget it. Need parts replaced because they sold you a faulty trailer? F*ck you. We have been waiting on parts for a year. They should have never sold us a BRAND NEW trailer with non- working jacks, non working fireplace, dead batteries, chipped counter tops...the list could go on.... They are always inconvenienced. You can only schedule service with your assigned "service" person. Wish I would have read reviews beforehand. This place is a joke. Spend your money elsewhere. read more

Yesterday we asked to see the new entegra the young salesperson in the corner was instantly annoyed. We kept trying to get him to cheer up but it was obvious he was bothered by our request to see the 124,000 Rv. He offered no details about the rig- only answering a few questions asked- after ten minutes he said he had to head back inside to answer a call- this was apparently delivered psychically He said he would be back- after 15 minutes of waiting- another salesperson popped his head in -we asked if we could see another model- he said yes but - he had to head back in because he was helping another couple- we pointed out we were abandoned by the other salesperson. We went ahead and toured 2 more vehicles...again expected someone to come and offer info- gave up on waiting. Inside we could see that both young salesman were on their phones on Facebook or looking at the internet. Worst shopping ever! But I guess we owe them- we went Appleway- had great service and instead of spending 130g we got a great deal at just under 100. We paid in full - so thanks to those 2 lazy boys - we got a great deal else where read more

worst experience in my life. bought a travel trailer noticed many things wrong. mentioned it to them after they ignored us for a month or longer. then they finally had us bring it in to them in December. been calling, sending emails, no response. then when we call and complain, yes we swore at them it had been 4 months of being ignored, they called us and said it wasn't a good fit because we were rude and we needed to come pick it up and that they still didn't fix anything 4 months later. not one time did the manager call us to see what they could do to make it right with our first purchase. I would love to hear from the owner or director. horrible horrible. read more

What a mess! I wanted a light weight travel trailer for dry camping and was led to believe in writing and via text messages from sales that the "dry weight" was a certain number when in reality it was 300 lbs heavier. Pretty important to me as I have a small SUV! I informed Sales within 48 hours of the weight discrepancy and BD RV has refused to provide any resolution. I wanted them to take back the travel trailer so I could purchase another travel trailer from another RV dealer that actually met my needs. I've called the sales manager who told me to get a bigger SUV! As if I should pay for a bigger SUV to cover their mistake!, Also called the regional sales manager and their corporate office and they have refuse to call me back. BD RV has been ignoring me for about 3 months. So I've had to ask the BBB for assistance and the state Attorney General consumer protection department of both WA state and Idaho as well. So far BD RV has ignored BBB and has yet to reply to the WA AG (it's been 3 weeks). What? Is going on? I think you can guess my recommendation for BD RV. read more

I have had the worst experience with Blue Dog RV for the second time, you would have thought I learned my lesson the first time. I bought a new travel trailer from them in 2016 and then again in 2018. They feed you a bunch of lies and BS just to get you out the door and never want to honor what they said they would do. Their customer service is poor and they never return your call after leaving them numerous emails and voice messages. read more

Horrible service department staff is rude and slow, brought our trailer in for annual inspection and to be summarized. Summarization was not done we learned on our first camping trip so my husband had to do it. When we called to make an appointment to winterize he told them what happened and asked that they winterize for free since we paid for a service that didn't happen, they said sorry that was too long ago.... it was three months ago and they had our trailer for a month and didn't even do the work. We will never give our business to blue dog RV again, not just because of the mistake but their lack of customer service or desire to try and do anything to make it right. read more