Stayed here for 4 nights in August and we booked 2 rooms, one for me and one for my parents. Rate was between 700-800 per night for the rooms.
We were extremely disappointed with this hotel, both the product as well as the service quality. For 750 pre tax, we expected a higher quality level, namely:
-the rooms were old and my parents room (terrace king) had a smell. The rooms were dingy and the bathrooms were extremely dated. The terrace room went for a premium and the terrace was dirty to the point they never went out there (ground floor)
-the lobby was tiny and not a place to spend more than 2 mins. It's full of luggage that is being stored and very uninviting
-the rooms are marketed as breakfast included when you book but you have to choose between a croissant and oats and you can pour yourself some coffee that is on a warmer
-most of the time, the front desk person is actually hanging out in the kitchen and they come out after you make your presence known.
-outside of the croissant and coffee program, there is no food, cafe, or restaurant. You'll need to walk over to sister ships / faraway which has lots of offerings
-in general I'd say the service quality is very low. They run extremely lean on staffing (maid plus 1 desk person) and the front desk folks are really only focused on checking you in. And the overhead saved by having a skeleton crew working does not get passed on the customer.
-I called several times in advance of arrival and most of those calls were never answered, the phone just rings. I did catch a front desk clerk over the phone at some point and asked for some recs. She said she'd email and never did. I ran into her upon check out and she commented, "oh hey sorry I never emailed you those recs". So there is no concierge service
-Between no lobby to relax in for a few moments, no restaurant, no reasonable breakfast though breakfast was advertised, no staff, and lousy rooms I dont see how this hotel charges more than $300-400 per night. It's a place to sleep and spend no time otherwise.
At every turn, the hotel was a major let down. It was a damper on our trip. I believe the hotel requires complete operational revamp or major price reduction/50 percent. The value you get for the price point is completely upside down.
Hope this helps someone to avoid the mistake we made staying there. read more