Went to look at a car, Bailey wasn't there on this Saturday but the mean, crude parents (or older…read morepeople were). I asked where Bailey was--no response. Then I asked about the Toyota Celica convertible. Father (or older man) grunted, got the keys & removed the car from the parking spot. Then grunted at me, pointed at the car, then walked away. For $3500, even though the car was a Toyota & the body was in pretty decent shape, it was so overpriced. I took a friend with me to help. I LUV LUV LUV vehicles so I've learned some stuff along the way in ownership. I had my checklist. 1) The most important thing was the OBDII computer system. There were no check engine lights on, but I had my bulky reader/analysis system. There so MANY codes erased that I guess they didn't know if a person knew what they were doing, they could find all these codes. Every code from emissions to solenoids to misfires. I got the best mechanics in the world--I called them to tell them the codes, they said to fix everything would be upward from $2000. Then I told them the people wanted $3500 for it with 180,000 miles; mechanics said either get them down to $1500 or walk away. It had 180,000. 2) The transmission had been replaced & there was no mention of it on the website in the vehicle description. There was no paperwork either. I asked, older man grunted. I saw "11/97" on the transmission itself (we went under the car too). No knowledge of how many miles was on this tranmission or what the odometer mileage was when it was swapped out. 3) Convertible top went down easy, wouldn't come back up 100% on it's own. My friend had to pull the top up beyond a certain point on the rear right side just to keep it moving. I own covertibles so I know easily about $1000 to get a new motor/mechanisms. No mention of the motor getting ready to fail. 4) Oil wasn't the best. Oil filter looked like it was changed. WHA??? 5) The interior was dirty, seats were dirty, dashboard was dusty. The middle console was removed and replaced with some sort of homemade box. But the factory console was in the trunk. It should have been put back in before trying to sell to show original condition. 6) I was NOT allowed to take for test drive. Bailey was the KINDEST guy, said it was ok to drive around the block or so, which is one reason I wasted a cold cloudy, Saturday afternoon to go look at it. When I told the older man Bailey said I could, you can guess---he grunted at me. But he knew how to say "NO". I told him the car wasn't work $3500 in its current condition & I'd offer $1000 for it since the convertible top wasn't working right. "NO". Then he said something under his breath in a foreign language. I ignored it. I said ok, turned the car off, left the lot. I had a Carfax with me but it didn't mention about the transmission being changed. This made me wonder what else was going on with the car that I didn't know. Realized this car was for someone that considered this a "project". So I told him the keys were in the ignition & I left. He and his wife just stared at me & I stared right back at them. Bailey is the nicest thing that has EVER happened to this car lot. IF you want to buy a vehicle at this car lot, you: ---either be a mechanic or take one with you, they won't let you drive the car off the lot for anything; ---take a Carfax so you'll have some idea of what is happening; ---be prepared to spend more money than the vehicle is worth because you WILL have to put money into it before you can really start enjoying it, if it'd even make it back home. If you tow it, get it towed to your mechanic. If you can drive it, drive it right to your manchanic; ---If you don't go when Bailey is there, then DON'T GO AT ALL. There wasn't ANY kind of positive customer service mechanism in place. You leave there feeling like you were never welcomed in the first place. ---Be prepared to WALK AWAY. I believe if I had Bailey there, he would have cared & worked with me on price or something, but no one else did. Now the one thing I WILL say about Bailey--he was willing to let me put a deposit down on the car and pay him unti it was paid in full. If you just gotta buy a vehicle there----DEAL ONLY WITH BAILEY. I didn't get such luck.

Don't waste your money at this dealership. I bought a car here and it has been nothing but…read moreproblems. They sold it to me with the wrong tire size, and I had to replace all four tires within a week. The mechanic also discovered signs of a front-end accident -- even though the report showed no history of it. On top of that, they didn't even provide the original keys for the car, just a cheap replacement. Since then, I've had to spend thousands of dollars on repairs because new issues keep popping up. There's no warranty and they take zero responsibility for anything. It's your choice, but my advice is to stay far away from this place. You'll end up with headaches, unexpected costs, and a car that keeps letting you down.

I was looking for a safe, reasonable, reliable car for my daughter who was going away to college. I…read moresaw a good deal on a car on TrueCar.com and called Rocket Auto Sales to see if they still had it. When I found out they did, I raced over there to check it out. Tony, the owner, helped me out. He seemed very honest and trustworthy and made me feel comfortable. He gave me a Carfax on the car and a great price on it. My daughter loves her car and we've had no problems with it! Being a woman and having to look for a car could be a horrible experience. it's hard to find a dealer you can trust and who won't take advantage you. But this experience was really refreshing! I'd totally get another car from Rocket Auto Sales and recommend them! Thanks Tony!

I have never been treated with so much disrespect. they have a new sales man, so rude. I just left…read more6/6/26 from there at 11am. first thing, did not want us to test drive. my husband and I are covered in tattoos so I'm thinking it's because of that. we informed him we were interested in paying cash, he still proceded to be very rude and asking how our credit was.... my husband then went inside to speak to his boss since we have bought several cars from then and our family. the boss came out and told him to let us test drive it... the sales man proceeded to roll his eye and with ask for a driver license. As I am going to hang him the driver license he mean mugs me... we just decided to walk away. no one should be treated like that

I originally was so unhappy and things didn't go right initially, but Steve Hoggel stepped in after…read moreI emailed him and made it right. He was sympathetic and understanding. He is a man of integrity and his word and I would definitely use his dealership again. I was very impressed with his promptness and understanding of the situation. He made it right and we're so pleased. We would definitely buy again from them !!thank you Steve ! You are a man of your word and we were so impressed with your diligence and integrity in following through and making this right.!!And our thanks to your dealership for making this right! We will most definitely buy from you again!! Our sincere appreciation and thanks!!

I would like to shoutout Emilio for helping me and being very helpful when getting my first car, I…read morejust got it in May 11th and left happy! I appreciate his service and hope to do more business doen the line.

Thank you I love my Tahoe will be back for my second truck and definitely sending my family to you…read morefor theirs!

scam they tried selling me a truck that broke down they better give me the cash i gave them they…read morewant you to make a deposit right away and sell you a broken down car

Ladies and gentlemen! We have a classic "let's screw undereducated immigrants" kind of sche…read more.. dealer. Let me show you a little example. Take a look the attached picture with numbers for my financing numbers provided by them. We are looking at over 2k In fees and taxes. Sales person Mike wasnt able yo exolain any single one of those. But all those fees are a way for dealership to make money, so lets take a wuick look at tge bottom of the page. keep in mind that mike checked with his manager and said that I'm looking at 26% interest because of my credit history, yes my score is pretty low, but without any serious issues. 42 payments $316 each. Even though I spent good amount of time crunching the numbers I still couldn't understand how total amount of those payments relaits to numbers on the spread sheet. Take a look yourself. As a verdict - obvious attempt to screw me over.

I didn't have a bad time dealing with these guys but it could have been better. Let me tell you. I…read morebought the first car sold at this establishment, I honestly did. This place hasn't been open very long. I bought a 2002 Nissan Pathfinder 1 owner who took care of the car. I didn't even go in for the Nissan I wanted a 01' Cherokee, but it didn't look like i wanted it to look. I so happened to see the Nissan there and inquired about it. I checked the carfax and 1 owner always gets my attention, the owner took care of the car. I was sold after a little negotiating with the price of-course. My only problem was with the radio,CD player did not work. Was a hassle to get the car looked at but I finally did. Result was CD player still didn't work (which i should have looked at, I got side tracked, could have knocked a couple hundred off) and I wasn't going to wait for another car to come in so they could yank one out and put it in my car. I then went to Crutchfield. I would give the Dealer a 3.5 if I could I think 4 is a bit to high. You have to understand the nature of the beast. "USED" cars there will be problems no matter what. As for customer service it wasn't great but they had just opened things were a little crazy so I gave them the benefit of the doubt. DO YOU HOMEWORK. Test the car, look under the hood, under the car, check the levels. Edmonds.com, research the car, what kinds of problems come up after so many miles, what price is fair? I was fortunate took the car to my mechanic Nal who is a wiz with foreign cars, he said I got a great car for the age and miles. Had the car a year now, only put about $500 bucks in it - changed belts, pulleys, oil, bulbs, breaks, and alternator. Not bad at all, my guy is good and charges low prices. So, a used car dealer is a used car dealer, with these guys alot of it is on you and negotiation skills. If you want a car to run NEW then BUY NEW. These guys aren't bad just do your home work , and don't be hell bent on one car, be open minded and patient. I'll give them 3.5

Don't go here please go to one in a better neighborhood. It's a reason why it's 2.5. The customer…read moreservice is horrible. I was coming in to look as my lease will be up soon. They acted as if showing my the broncos was an issue. Just let me look at it. .. I'll stay with GMC. The service is always immaculate.

Although the people are very polite, the service is horrible. They don't follow up when they say…read morethey're supposed to.. they keep your car weeks at a time. They refused to offer you a loaner car when they at fault. Foxford was way better

I'd give 0 if I could. Every car on the lot is a lemon, most with severe accidents, with thousands…read moreof dollars of repairs needing to be done. I'm sure they're mechanic shop is a joke and a front to ease buyers concerns - I didn't see a single person who looked like they knew what they're doing with cars, just $$$. They sold a vehicle needing 8k in repair - the driver airbag had been deployed and stuffed back in, which is in of itself illegal to sell as is. MAKE SURE YOU READ EVERY PAGE ON THE SCREEN, ZOOM OUT. DO NOT BE RUSHED OR DISTRACTED. THIS IS YOUR. MONEY. The pages that we signed were printed out and we noticed we had not been shown a full side of the auto check/audit/report. I asked to start each vehicle except the one we bought, which had all the right fuses and codes removed to prevent me noticing any problems. I got a free consultation with a Consumer Fraud Protection Lawyer who would team with the State Attorney General to sue them. We came in and told them that, they agreed to let us switch the car. We did our due diligence and made the best pick. I WISH I SUED. Only cost is if you win, and I'm happy to make these guys pay the money I just gave them to a lawyer protecting them from me.

I went to purchase a vehicle & was given the run around the check engine light. Completely…read moreunprofessional & untrustworthy, I will not be recommending this car lot to anyone.

They sold my elderly parents a broken car for 5k. Here's a list of problems which eventually piled…read morein repairs racking over 2k: engine was bad, back window piece needed replacement, catalytic converters was screwed, and the brakes were shot. My parents are old, try their best to save money to support all of us and you're taking advantage of them. This is a corrupt business.

Great customer service got a Hyundai Santa Fe driver great they will work you if you good credit…read moreor money down 2 car there

This place is a scam they told me I was approved for a car had me sign all this paper work put my…read moremoney down pay for plates insurance & everything the called me in to do work on the car that should've been done before they gave it to me & never gave me the car back tried reselling it to my nephew for cash money and will not give my money back coming up with all kinds of excuses very unprofessional and when they in a jam they swear they don't speak too much English very bad experience