Everything about this bank has been a nightmare, and just horrible at the way they handled things…read moreor get things done . If u deposit a check in the atm you'll have to wait a week before u can touch it , doesn't matter the amount. Online it will tell u something different. They are not for the people that bank with them , they just want your money . Can't get any answers or get to someone that can help you with your need , or care about what you have going on. It's just a bad system at hand, they are the worst , with handling your money . Save you sometime and a headache by not dealing with them . They got thing going on that's not on there website.

Last weekend, U.S. Bank made changes which affect me personally…read more For checks I've written to another person: I can no longer download single PDF file showing the front and back of the cashed check. I need these PDF files as documentation for my federal and state taxes. Deposits: I can no longer download an image of a check that I've deposited. Again, I need these PDF files as documentation for my federal and state taxes. Both of these issues impact my ability to provide needed proof and documentation to the IRS and State Franchise Tax Board. This is a matter of critical importance to me. Therefore, I will begin shifting my business from U.S. Bank to another institution.

I called to see if I could get a temporary debit card. Mines had been fraudulently activities on…read moreit. My Mother had an eye appointment at Kaiser Oakland. I called the lady that answered he phone was so sweet. She said let me check for today. Now, bc of Covid-19 this shocked me today no way. Another teller came in the phone and said they had an opening at 3pm,3:30p.m. or 4 pm. I said 3 please. She took my information email we laughed about spelling my last name. Fee like you pay a fee I married into that mess. She said we will see you this afternoon. Sweet I said yea you will. I'm still in shock that they had one available today. Thank you Wells Fargo. I will update after my appointment.

My wife and I wanted to add a beneficiary to my checking account. Upon entering the bank, We were…read moretold that we needed to make an appointment as there were no bankers available. But Aracely Flores, senior Premier Banker, stepped up and offered to help us instead of going on her "lunch break" before her 1pm appointment. She was friendly, professional and efficient. She was very knowledgeable about the process. Wells Fargo should appreciate Aracely's "can do" attitude and willingness to provide a great customer experience. She didn't have to forego her lunch break. Thank you.

Bank of Oakland was owned by local people including the founder of wonder bakery. they offfered…read morearmor car pickup of deposits. (didn't need this, just walked my deposits in) out of respect and admiration for "uncle paul". i opened an account here. the manager and the her manager had too much red tape and regulations for me to deal with. they seem to find a new one each week. eventually i had to discontinue my activities at the bank. banknotes: -no one seem to come here -security guard on watch. -friendly , smiling tellers. they knew you by name.

I am writing to express my disappointment following a recent visit to this location. This review is…read moreabout a bank employee there named Rachael. Her rudeness and complete lack of basic human decency was appalling. Upon entering the Oakland branch, I was not greeted or acknowledged by the staff. I approached employee- Rachael- to request changes to my account. Earlier in the week I was told by employees at the San Francisco branch location that I could make these account changes anywhere and required only one signature. However, at this Oakland location I was met with an unhelpful attitude and a flat-out refusal to provide assistance from employee Rachael. I was met with apprehension and poor attitude before I even presented my ID- employee Rachael clearly did not spend the time looking properly at my accounts- immediately stating the other branch I visited was breaking policy and could not make changes to my account. I told her I would go back to the SF location to which she said go ahead. Her attitude was not professional or appropriate. I left the branch feeling unwelcome and undervalued. Not only was my time wasted, but I also incurred unnecessary travel costs to resolve my issue at another location where the staff were professional, courteous, and more than willing to assist. This inconsistency in service is troubling, and it does not reflect the standards I expect from a financial institution I have trusted with my business. I am highly considering closing all accounts with this bank just due to this woman, Rachael, at this branch.

Absolutely awful bank. Staff are unprofessional (especially the Asian man who is there majority of…read morethe time). Opened a checking account with them back in summer 2023 and have never had so many issues with a bank. First, they type my email incorrectly into the system and force me to come into the office to sign papers to change it back to the correct email. Next, they are unable to help me change my pin at all despite me having issues with calling the bank line and changing the pin there. Third, despite having closed my account at the bank they are still charging me a service fee. And to top it off, the most unforgiving point is that the Asian man consistently has the worst customer service. They literally cant do a single thing right at this bank, so the least they could do is greet someone and speak politely on the phone but the man I've spoken with the past few times is always curt, does not introduce himself (hence why I don't know this man's name), and has an attitude. To be clear, never had an issue with the main branch; the woman speaking on the 1800 line was generally friendly and polite and did her best to help. It's the Oakland branch that is absolutely awful. I opened the account with the signing bonus enticing me, but that 300 dollar bonus was not worth it. Take your time and money elsewhere, this bank is not worth your time and efforts.

Convenient parking Great location in alameda…read more They move extremely slow Came in on a Thursday afternoon No acknowledgment and everyone was "busy" I ended up leaving and using atm due to me being in more of a hurry than every one else.

Just sent us an updated terms doc. Now they will charge…read moremonthly fees like a bank. Will come into close my account.

They ought to be called "Worst Bank." I've been with them for well over 10 years, and for the first…read more8 they were my favorites. I worked with the branch in Concord and they were always helpful and responsive. Then they closed branches, laid off employees, and have been unresponsive, expensive, and it seems like all they want to do is impose fees in whatever way they can. Their website and app services are stone age compared to most banks, even small community banks. The people at the branch are friendly enough. They just can't make up for the way First Bank has gone from friendly, customer-focused small bank to large, customer friendly, greedy big bank without any of the big bank benefits.

Stopped by to try to get quarters. Due to pandemic unable to get them at Chase or my credit union…read moreGolden1. A lady opened the door and asked what I was there for, mentioned trying to get quarters. She said she will only help current clients. Before I couldn't finish my sentence she closed the doors and walked away without helping. Way to encourage people to go to your bank and be "so helpful" during a pandemic.

Some tellers are nice and professional, some are not. The…read morefact that you have to go in for a wire it's pretty inefficient. But that is the bank not the branch. However, I went in for a wire and knew that I would be sending another one so I asked for the form, but they failed to tell me an appointment "is recommended". So came back for a second wire and was told at least a 30 min wait bc I didn't make an appointment. Another time, they tried to say I couldn't take out $2k of cash without letting them know ahead of time and when I said that's absurd, they said oh it's bc it's Chinese new year and we're anticipating large withdrawals. Another time, I witness a teller speak very loudly to a customer in line when they were asking follow up questions after an announcement was made. Once that interaction ended, the teller said something a teacher would tell students- we need to listen. I found that very disturbing given she was speaking to an adult. This branch is a hit or miss. Unfortunately, because this is the only branch in Oakland, us customers ate at the mercy of the tellers.

Really great staff at this location. Parking can be tricky, but that's not their fault. Very…read morepleasant experience opening up an account. Highly recommend just based off the staff!

I've been with Poppy Bank when they were First Community Bank…read more They're small, but always greeted with a smile and your name. Their customer service is top-notch and if you're having any glitches, they will try to resolve them in a timely manner. I've recommended Poppy Bank to family and friends without hesitation

Bank in a Grocery Store I should have known. The People in Nob Hill are Extremely nice and…read moreHelpful. That is why I gave it 2 Stars. Their Online Services come from and Outside Contractor ~ I think!!! They are Outdated at best and not worth the Trouble. We had 3 Identical Charges twice debited on our Visa Debit Account ~ $400 ~ We Did NOT MAKE. They did not reverse the charges and stuck US with the LOSS. Do Not Make Same Mistake I Did. If you want a Real Business Account go Elsewhere ~ Brian