Every time I visit Provident Credit Union, @Rowelene Prado provides outstanding service. She is…read morealways friendly, professional, efficient, and genuinely helpful. She consistently goes above and beyond to make every banking experience smooth and pleasant. Rowelene is a true asset to the Walnut Creek branch! Highly recommended.

Brian. Your dishonesty is not appreciated. We sat at your desk before you needlessly ran my credit…read more If you had been honest this wouldn't be an issue. I could've made an informed decision either way before you dinged our credit scores with an inquiry. The most frustrating thing other than you lying through omission (not previously telling us that we needed my wife to have a credit score of 620) you waisted our time, you didn't get back to us right away and in reality, this should've been handled right then and there while we were in your office. The irony is that we already got a loan for this car, three years ago. And even with my wife's lower score we've never missed a payment. Obviously you and your underwriters don't have any common sense or ability to think critically. So why would a borrower attempt to use this institution? Avoid this shady business and "manager"

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and team! You were terrific and BoA was awful.

There's always a line, cash machines are often empty outside, tellers are very slow. There is no…read moresense of urgency.

Review #005 - 2020…read more I've been to this BofA on many occasions & service is usually pretty good. Although, a few times I've been stuck waiting in line with only one teller assisting everyone so that wasn't too fun. They do try to "encourage" you to sign up for "special" services if you have a business account with a certain amount of money just sitting there doing nothing. Unfortunately, I'm usually in a hurry whenever I'm here so I've never had a chance to talk to anyone about those services. It's usually best to come in earlier in the morning on weekdays as it gets pretty busy on Saturdays. They do have a free parking lot right behind the building, which is pretty uncommon in this area, since everybody's out to get your money. Yes, I do hate meter maids, as they've ticketed me twice! I understand it's their job to ticket you, but two minutes after you park & try to get change from a nearby shop is just unacceptable! Not that I was trying to be cheap, but they literally force you to pay for a full hour when you use your credit card, even when you only need to be there for less than 10 minutes. Unfortunately, I forgot about the free parking lot in the back and ended up parking in a private lot so that was my own mistake this time.

My husband wanted to deposit cash that was left in his parents' home after their death. These…read morebills dated back to the 1980's and one was from 1974. He went to Bank of America at 1330 N. Main Street in Walnut Creek, and they wouldn't let him do it because the bills were rejected from their cash counting machine. They told him he would have to mail the cash to the Bureau of Engraving and Printing in Washington DC and have them verify the authencity of the bills. They also said they would not mail it for him. Needless to say, he was very skeptical of the process - risk of loss along the way, as well as other concerns. Shouldn't a bank be able to handle the basics of cash and deposits? Apparently not BoA. He called Wells Fargo on Main Street and spoke to Sarah who said Wells would mail the cash to the Bureau if necessary, which made him feel more comfortable. So we went to the branch to deposit the cash, and lo and behold, the WF cash counting machine accepted all the bills because it was able to recognize older currency. We were told that Sarah actually emailed all the tellers, alerting them about my husband's needs and pending arrival. To us, this was going above and beyond in customer service. To take the time, and coordinate with other team members to serve one customer is just over the top. Thank you Sarah and the WFB team! You were terrific and BoA was awful.

This is banking the way it used to be. The staff know me by name and are very friendly but still…read moreprofessional. Anytime I have a question I get immediate help. When a different staff member has to get back to me (e.g. a Loan Officer) I have gotten a call back really quickly. I also have accounts at the one of the two "Major" banks that I share with my husband and although the people are nice, the service is ridiculously slow and the staff never returns phone calls so I MUCH prefer CB&T for the quality of the customer service and the speed of getting things done. This location is in a big office tower but they validate parking so it is free to use the downstairs parking lot. And there is good chain sandwich cafe that is very convenient for lunch in the lobby.

About 3 years ago a neighbor referred me to CB&T. I had been using BofA for over 20 years and was…read morebasically happy. I never realized what personal banking was all about. I can pick up the phone and talk directly to a branch manager (Kelley Carpenter) or district manager with any banking questions. When I applied for a business loan, I got a call from a big wig in Sacramento thanking me for my business. WOW. I also love the remote deposit feature we use in two of my offices. Online customer service is always helpful. They even host a luncheon for business owners with interesting guest speakers. Who knew a bank would/could do this? This bank treats me like a king.

This Chase ATM is constantly down. It's so annoying! I've never had to go inside for any services…read morebut constantly having ATM that's down is super frustrating.

Only ATM most of the time doesn't even work. Been this way for a year. They removed and ATM machine…read moreand installed an Amazon locker. Looks like this bank doesn't want you as a customer unless your Amazon.

If I understand correctly, the cafe is hosted by Verve Coffee? Either way I love the concept of…read morebeing able to bank, have coffee, grab a quick bite, and work at the same place! Street parking is limited by there is a $2/hr parking garage about a 3-5 minute walk away. Theres plenty of small tables and seating inside, even sofa seats but limited outlets (some extension cords would be a great idea *wink wink*) for working remotely. I had the Lavender Latte and it was light, not too sweet, and icy cold. I would have enjoyed more of a lavender taste though. There was a line upon entering to order since there was no one attending the register and there was only a barista making drinks attentively but as soon as a second employee arrived and got the orders in, the service was quick.

Visited since they give free drinks for MLB Mondays! I got the blueberry ube matcha latte, honestly…read morenot bad I think it was pretty good, did not taste ube though. I think its worth for people who have capital one (since 50% off) but I would not pay the normal price which is around $9 for this. It's also a great space to work/study! Operated by Verve.

Martina Y was such a great BofA employee, she was kind, attentive, professional and helpful. I had…read morea fantastic experience with PH branch. John was very nice and helpful as well. I will definitely come back to this BofA branch

I visited the Pleasant Hill Bank of America branch to request a basic account verification required…read moreby CalPERS to process a retirement deposit via ACH. Since I no longer use paper checks--a common shift for many modern checking accounts--I was advised to have my bank complete and sign Section 2 of the CalPERS Direct Deposit form instead. I brought all necessary identification, including my passport, driver's license, birth certificate, and marriage certificate, to make the process as smooth as possible. Despite this, staff at the branch declined to sign or stamp the form, stating that Bank of America does not provide wet signature for external documents. I was surprised by this, especially given the bank's involvement in other verified transactions like mortgage processing; as my family has held three mortgages with Bank of America. As a result, I've experienced delays in receiving my funds and have had to request a physical check from the State Controller's Office instead. For those planning to retire using CalPERS or a 457(b), I recommend confirming your bank's willingness to support your financial transition--or consider a financial institution that can partner with you on long-term goals. I also did make note of this with the state of California.

great service and no issues with access's. Been with them for over 19 years! I love the digital…read moreaccess to my banking account, Quick responding with my questions. And no major glitches in access's or anything else! Nancy

Spectrum absorbed my credit union (Chevron FCU) a long while back now. It had been a year since my…read morelast visit to the actual physical location. I was there to make a large cash withdrawal. I learned that for anything over 10k you need to give the bank (most banks) advance notice. They were very concerned for my safety, even walked me to my car and warned me of fraudulent schemes people have been falling for. It was very nice. I imagine that talk may save someone. I had some questions about my account while I was there and felt well taken care of by Samantha. The interest rate on the market edge account here is always over 3% and that beats anything I can find. They also have competitive rates for CDs and loans. They also have a youth savings account that earns 7%!! There are never any fees for regular banking. None. I have banked with the credit union since I started banking many moons ago and will continue to do so.

Very professional, accommodating, affable, knowledgeable and welcoming. My business partner and I…read moreare pleased we made the decision to open accounts with Poppy Bank.

Always has amazing service. Any questions I have area always answered. Im really happy to part of…read morethis bank.

The Chase Bank experience has dwindled. I've been a customer since forever in the Bay Area (since…read moreit was taken over from WaMu). It's reliable, until it isn't for all the wrong reasons. 1. At this branch, the ATM is almost always down. It's always no cash available currently (May and June 2024). 2. I tried to get ahold of its mortgage business - and the agent there are mostly not reachable. They also dissuade me from the best available options - which is availability and eligibility of 1st time home owner loans/alternatives. To be fair, maybe they're just not supposed to tell you what's right. 3. the ATM took my money and didn't send me a receipt. Nowadays, I have to always video myself putting in money for proof. It has come to that level of untrustworthiness. 4. I always need to watch out for the monthly fee that they charge onto my account and then spend time to call them to reverse it because I had sufficient amount in my account, or have enough direct deposit for the month, or whichever the reason it is that should have waived the monthly charge. 5. All the foreign money request is no longer available on site. You'll need to request well in advanced... but seriously, I thought at least they'll have the Euro's or something that is usually requested (since Euros cover lots of country... like almost a continent). 6. For this particular branch, they never have enough Lunar New Year envelopes - I have to go to branch nearby (Pleasant Hill for example). I hope it gets better.

Willie Chan was excellent. He was helpful, informative, and took the time to educate my cousin and…read moreme on banking since it's his first account. He explained everything clearly, answered every question, and made the whole process feel easy and stress-free. Highly recommend working with him.