5 stars to Joe lamboy. Let me tell youuu how much I hate sales people and car dealerships... 10 out of 5 stars I hate sales.. but when I found mr joe lamboy pft let me tell you. This man knows exactly what he's talking about from car specs to car financing. He gets you the best value for your deal. Wasn't pushy but was real with the numbers. EXTREMELY TRANSPARENT in all aspects of the deal. I'm shopping around for a few vehicles for my Buisness and man... I'm at a 90% going back to sign with joe lamboy. You want a BMW you come to this dealership and ask for Joe Lamboy. If you have to wake a week so what you wait it it will be worth the wait. I recommend everyone to see joe and get the best value for your deal hands down!!!! read more

Ongoing Service Failures, Zero Accountability, and a Complete Lack of Urgency We've now spent over $4,200 at BMW of Brooklyn, and not only is our 2015 X3 still not fixed, but we also can't even start it -- and no one at the dealership seems to care. Back in April, we brought the car in due to an oil leak. We paid over $3K for them to diagnose our issue and fix our oil leak. We also paid for detailing and weather mats -- neither of which were completed properly. The car came back dirty, the car seats were never removed for cleaning (which I previously verified with our service manager that they would remove car seats), the mats weren't installed, and someone else's paintbrush was left in the back. When we received our car we immediately noticed the oil was still leaking but trusted the dealership so we waited for about a week to see if we noticed any change. We then brought it back in May, and they kept it for nearly a month. They admitted they couldn't figure out what was wrong. We asked multiple times for a loaner -- no follow-up. Finally, in late June, we paid another $800 and got the car back. We drove it once before leaving town. When we returned on July 13, the car was completely dead. We tried jumping it -- no luck. Since then, we've called more than five times over the past four days, left multiple messages, and have been completely ignored. The only response we received was a single text from our service advisor, Raul Martinez, that read: "Hey Greg, I just listened to your voice message. It looks like the car needs to be brought in so we can figure out why the battery's dead. I'm not sure how the oil change and battery issue would be connected, but I do agree this should be escalated. I'll make sure management is aware of the situation, and if you decide to bring the car in, you're welcome to speak with her directly." This is not helpful. We've already brought the car in twice. We've spent thousands of dollars. The car is now completely unusable, and no one is showing any urgency or responsibility. We are a young family with a 1-year-old and a 4-year-old. We rely on this vehicle for basic transportation and medical appointments. We are now being forced to consider renting a car, which will further strain us financially -- after we just finished paying off this BMW. This isn't just about a broken car -- it's about broken trust. We've been patient, polite, and communicative. BMW of Brooklyn has not been. We are asking for immediate action, transparency, and accountability -- and we hope others read this and think carefully before putting their trust (or money) into this dealership. read more

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no communication. Long wait for a serviced car. No no no no no no no no communication. Still waiting on a call back read more

Professional scammers, do not ever service your car here as they will make up issues that don't exist and charge you a lot of money. STAY AWAY !!! read more

Buyer beware I was in the dealership looking at a 2021 BMW M440xi stock 15178A. While I was in the process of buying the car a customer collided into the car at the dealership car lot. Car Vin # WBA13AR01MCF92792. Dealership informed me they are not updating the car history and carfax even thought it was involved in a fender bender accident. Photos are listed below as proof of accident. Dealership and management have no transparency please avoid. read more

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This place is a scam. They will charge and warn you on issues that don't exist. There is no way you will get a refund for the poor quality and service they provided. I tried to call bmw of North America and they will direct the phone to bmw of Brooklyn. No one will taking care of complaints. Just go to other bmw certified dealer. read more

Horrible attitude to customers! It took us 2 hours to see two cars and do a test drive. But the manager was too lazy to move the cars in the parking lot to show them. Said it was necessary to make apointment in advance. He offered to come another day. I have never seen such an attitude anywhere! Especially in the premium segment. It's disgusting! I will not advise anyone to come here. And I myself will choose another salon with attentive staff. read more

Purchased a $100,000 plus 2024 x7... had the car delivered to my home, you would think for that money they would send a knowledgeable rep who they call geniuses to explain the car to me with it being all electric inside and buttons galore...the kid had zeroooooo knowledgeable, I knew more about some features then he did, dumb look on his face, confused, and was falling asleep. Horrible read more

nasty people they are scammers they set me up they put a crushed redbull can in my radiator so they could not be under warrenty they make believe its a outside influence thats the key word So they wanted $1300 for repairs where they have to remove the bumper and change the radiator when i got their i pulled the crushed can with my 2 fingers and nothing wrong with my radiator scammers and also on the way out they wanted $340 for the micanic all bullshit Dont even enter this place read more

They are rude and after they body shamed me and my cousin that we couldn't fit in any of the cars they have the audacity to tell us to go shop at a bud store because we would fit in the busses better. And the guy had the audacity to message me after I posted a review and just says ok sorry it won't happen again just because I reviewed badly now they're nice???? Won't be shopping here again go to Mercedes instead they are more kind. And by the way I wish I could go less stars then one so I basically give a zero star review nothing more!!! read more

BMW of Brooklyn - The messages with the worker who treated me badly. - Car Dealers Near Me - Brooklyn, New York

Bought my BMW M6 Cabrio into service for drivetrain malfunction. The staff was extremely professional and easy to deal with. My service rep was Jason, was a pleasure dealing with him explained everything that was needed in great detail and kept following up with updates as the car was being worked on. I highly recommend him and this location if you enjoy a smooth transaction. He even went as far as dropping the car off to me because it wasnt ready the night before. Had a great experience overall and no concerns. Btw the car is unrecognizable after work was completed feels like its brand new. Thanks for the job well done. read more

***BEWARE*** If you own a BMW that has third party warranty STAY AWAY FROM THIS PLACE! I own a 2016 BWM 650i Gran Coupe Individual ($129,000.00 MSRP) brought my car for the first time to this place to get an oil change and this when every thing went down the drain. I spoke to Ali and asked him to also check the coolant if it needs a flush I'll pay that as well, he replied with no the coolant is fine we topped it off for free! Within 2 days I got a engine check light so I called back to get it checked they gave me an appointment after a month. Brought my car and they said leave it here we'll call u tomorrow , that turned into 3 days to only wake up with a $17,000.00 bill!!!! Claims of front and rear sway bar cracked , differential cracked, WRONG COOLANT (orange) and a bunch of other serious problems that no other BMW had mentioned to me before ! They tried to blame me saying be careful the type of coolant u purchase from the gas stations it has to be blue... I told them I bout the cool t from here yeah that's right from here and it is blue so how did the orange coolant ended up in there ?! Oh it must be from the misfire they said ? WHAT? u get the pic ! I told them ok let's make a claim the girl was super surprised saying oh u have 3rd party warranty I'll be right back! She came back and said we won't be able to get to it till after New Years... guess they didn't want the inspector to come and realize that they had did all of that while my car was there ! I told en ok can we at least change the coolant ? No we won't be able to do that today and we're closed for 3 days so next week... they simply wanted me to take my car becuse the bill was so high they had no clue that I have 3rd p warranty and that an inspector will be present. I said ok give me my car I'm out of this place e, they drove my car out on a flat tire I couldn't believe my eyes I was so mad but I had to leave before I ended up slapping someone but I'm a glad I did, a friend of mine plays for the knicks and he'll pay for my lawyer just to catch this place down for what they did to me they distorted my car probably ran into every pot who's posible, my car is making all sorts of noises including inside the cabin like it's about to fall sort 50000 miles it feels like 200000 pls beware my New Years vacation with my family and kids is over, our Christmas was done I hope from the bottom of my heart that who ever was involved in this May and up in a worst situation and they will because God is watching ! I'm bringing the news to this place they messed with the wrong guy! read more

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Bought a x3 2024 from Shahid today! Amazing guy and had a great deal. Definitely recommend coming to see him out of all the people in New York City/Long island. read more

They are the worst Bmw to take your car to been going there for years since they change managers fire the good staff hire people who don't know what there doing everything is upside down I brought my car in three time for the same thing and every time they break something else have in mind my car is under warranty and they would know they mess up and leave You at a inconvenience with a broken car telling you to make an appointment when my car was there already for the same thing they are the worst a few staff is great but management sucks read more

Best experience ever!!! Nick Hernandez who was absolutely amazing in helping me make a decision. I also wanted to acknowledge two outstanding employees, Eugene who was patient and professional always with a smile on his face and MIchael (the kid) came with me on my test drive and who took the time to educate me on the vehicle and was so passionate and knowledgeable about every detail of my new BMW 2020. As a result of the incredible service, my husband has decided to also switch from his current dealer to BMW. These guys made shopping for a car a joy instead of stressful read more

BMW of Brooklyn - 2020 BMW - Car Dealers Near Me - Brooklyn, New York

1. No parking place in the service 2. Rude, un-cooperative receptionists, very bad attitude- tried to get help with parking- was rudely disconnected. 4. Another receptionist just bubbled that "someone" will contact me soon: the call was at 14:15- they called me at 16:45 !! Please avoid this business. Does not worth our money or respect. read more

Unbelievable. Tow truck dropping off a car completely blocks off 94st. Tow driver screening at lady who asked why he didn't allow cars to pass"SHUT UP AND GET BACK IN YOUR CAR" cars all beeping and tow driver gets major attitude and makes phone call. All these car dealerships need to take responsibility for these jerks and not allow this abuse. I will report this to the police and community leaders. All the cars beeping finally backed into 4th Ave almost hitting pedestrians innocently crossing street. BMW try being a friend to the community . I think we're all pretty sick of the car dealerships abusive behavior! read more

Terrible I left a message to call me back for extended warranty and it's 4 days later nobody called me back . Had to call a bmw in Nj to get the warranty read more

The quality and level of service has depreciated at this dealership. Avoid, at all cost. After Covid pandemic they have become money hungry. They need to change their name to Greed of Brooklyn. read more

To leave you car for warranty maintenance and othe r warranty problems after paying 80k and not have given a loaner car sucks..to stay without a car for 3 days no good.not even shuttle home.disappointed all nj dealers give loaners shame BMW of Brooklyn read more

Don't do business with these IDIOTS. Signed a purchase order only to be told car had been sold. Bad business overall and front desk hangs up on you when asking questions. read more

I can't say enough about Safrina. Not your typical car salesperson. Very low pressure. She knows what she is selling and why you as the buyer are there. After all, repping The Ultimate Driving Machine requires a different mindset which Safrina posesses. As soon as i saw the ad i fell for the car and i knew it was a good deal so she guided me through the process, allowed me to spend time with the vehicle on a frigid night, then kept in close touch while the process unfolded. I loved doing business with her and would recommend anyone in the market for BMW make the trip to Brooklyn and see her. Financing wasn't hard either and their manager Rodney helped me through the process as well. Pretty painless AND he shared his cashews with me! All in all, one of my best car buying experiences ever and it was made clear the relationship does not end when i roll out of the driveway with what is probably the best automobile i have ever bought. read more

Bought a certified preowned BMW. Car had to go into the shop twice within five months. Paint is also peeling off the hood which makes me believe that the car was repainted and in an accident even though the Carfax came back clear. Back to Mercedes for me. read more

BMW of Brooklyn always earns a 5 STAR score. Their service is simply the best. Their staff are always knowledgeable, professional, and courteous. I love giving BMW of Brooklyn my family's business and recommending all my friends to this BMW dealership. Last week, I personally picked up my 5th BMW from this dealership. A 2021 X7 M50i. In addition... A REAL SPECIAL THANKS to my salesperson - Anthony Miccio, sales manager - Rodney Duran and service manager - Nick Giordano for making this most recent purchase ever so special. THANK YOU FRIENDS! C. Tom read more

I will say this dealership is terrible. My salesman knew absolutely nothing about the vehicle he was selling. He complained like little baby, none the less had a terrible attitude. They're liars and say one thing then do another. Take your business elsewhere!!! read more

Tommy made the car buying experience a very easy one for me. Smooth transaction and was very helpful and informative and was not overwhelmed by all the questions I had. THANK YOU TOMMY! read more

Buyer Beware! I went to this location expecting the same customer service consistent with my long standing relationship with BMW. Serious mistake on my part. All BMW Dealerships are not created equal. I was expecting a smooth transition from lease to financing, but instead received incomplete information, as well as dismissive attitudes from sales advisor Sahid Saleem and manager Eugene Kotiyarski. Super disappointing, as my experience with a retired sales advisor was fantastic. I suppose the dealerships are only as good as the people in place? The most genuine contact from this dealership was with Ronni in reception, who was the only person working there who made our initial contact pleasant by making us feel like valued clients. Good Luck if you choose this dealership! read more

Brought it in for my last warranty service. They replaced oil, and I come to find out they replaced it with non-100% synthetic oil. Which, is crazy. read more

Made an appt for a test drive on a 328i, waited for an hour and a half after working a full day, then they say they don't even have a car available.. Sales staff useless after 5pm. read more

Typical terrible service the salesperson quit so the new salesperson sells the car I ordered ton someone else. Then they pull the old bait and switch routine trying to sell me a more expensive car! Pure garbage so I went to another bmw dealer and purchased & picked up my new car in 2 days! read more

Email me saying they will try their best to get me the deal I want, when I call in asking about the inquiry was told no discount... how disconnected are the store and their online sales team.. read more

I don't even know where to start !!!!the worst experience I ever had in 20 years of buying cars.from sales to management at this point I will pay more but buy my car somewhere else!!!! read more

We've had 4 leased BMWs over the years. The first one was from Bayside BMW, and then we switched to Life Quality BMW in Bay Ridge Brooklyn for the rest. It's very telling when I say that we will make the 40 minute drive from Queens to Brooklyn just to go to Life Quality vs. driving 15 minutes to the much closer Bayside BMW. We really enjoy working with Annamaria at Life Quality. She is nice and very responsive to any questions we may have. The sales people at Life Quality are more or less straight forward and that is what we like about them. We will continue to go to Life Quality for our car lease needs. read more

One of the truly most dishonest dealers I've ever attempted to deal with. They not only lowballed my trade by $9,000- they then tried to tell me that I didn't understand the car business. Maybe I should have told them that I worked for manufacturers and a large dealer group for years and have a law degree, specializing in legal compliance and finance. They step over the line when they lie to customers. i'm not talking about the usual exaggeration and sales pitch- but telling a customer something that is not only untrue, but had they been dumb enough to put those statements in writing they'd be addressed as "defendant" in court. I'm certain that many customers aren't aware of their rights and don't understand taxes and fees, as well as what is legal and what is not. Those people are the prey of dealers like this one. I got ten grand more for my trade elsewhere. Dealers always try to stack the deck in their favor to maximize profit. Dishonesty is a whole step over the line and nobody should accept this behavior. read more

Let Me start by saying, thank God for leading Me to BMW of Brooklyn. I had a wonderful experience. The entire BMW community, especially our Advisor Shahid was phenomenal! I will see You all again in three years, God willing - Guaranteed. A special thank You to Financial Manager, Mr. Duran as well. Thanks again, Your kindness and patience were much appreciated. read more

One of the best dealerships in Brooklyn, may be even NY. Shahid (nicest guy) and the manager went above to make my wife happy. Finnaly she got her dream car read more

I have had two very negative experiences with the sales force of Brooklyn BMW located in Bay Ridge. After over 20 years with Mercedes, I opted for a BMW. I love the performance of the BMW and I love the service center run by Nick Giordano. But I have had duplicitous, inconsiderate and down right cheating experiences with the sales staff. The first deceitful experience was with a salesman who promised car mats upon the leasing of the car; he told me they were ordered. Covid came and months later when they reopened, I came to get them but he reneged. I told the folks at the service center and miraculously they were able to acquire them for my car. The second, even worse experience, was with another salesperson, let's call him Tommy. loved the car that I leased and decided to purchase it. I made an appointment with a salesperson to go over the process. I never did this before and I was a "babe in the woods" and boy did he see me coming!! He sold me a bill of malarkey (a natural for him), telling me that BMW had a policy of checking the car out before selling it to you... true but not true when it comes to a lease sale. He spoke in half truths. It cost me an additional $800 to $1,000 more to go through his suggested procedure. On the day I brought the car in..exactly one day before I was taking a one month trip .. he informed me that I could simply call the finance company, get a certified check and purchase the car without the extra charges. I had less than 24 hours before my trip to do so. A virtually impossible task. It appears the sales force of the Bay Ridge Dealership is filled with double talking, dishonest predators. I was an easy mark for him to pocket extra cash. For now, I will continue to use Brooklyn BMW because of the excellent service department run by Nick Giordano. In the future, when I purchase another BMW, I will patronize a different dealership because I feel I was cheated. When it comes to the Brooklyn Bay Ridge BMW dealership I cannot emphasize enough ....BUYER BEWARE. read more

We only go through BMW of Brooklyn for our Beemers, we've gotten great deals on a 5 series, on our X4, and now we got a killer deal on an X3. Slater and Tim were super accommodating and made the process of getting the car super quick and simple. When it came down to it, they even took a ride to my job for me to sign the paper work and brought me a Red Bull, quality guys who provide even more quality service. Glad that my family and I choose to stay loyal to BMW of Bk. read more

BMW of Brooklyn - Car Dealers Near Me - Brooklyn, New York

Edit from below: (update from 1 star to 4) Following up on the response from BMW of Brooklyn below I emailed them. They refunded me the cost of repairing the front brake rotors, repaired the back brake rotors, redid the CPO inspection and replaced a faulty light. Nick Giorda the service manager (and his team) went out of his way to make things right and was even flexible with my schedule providing me with a loaner as well. I'm very happy with the way this ended I just wish that this was the way it was handled from the start. If you have any service issues I suggest asking for NIck. Purchased a CPO vehicle from them with faulty brake rotors. Less then 6 months after purchase all rotor's needed replacement or service. They refused to cover the cost or show me evidence of the CPO inspection. An independent mechanic confirmed that the computer had been reset but all signs point to the CPO inspection not being preformed properly. They have refused to address the issues. Brakes were considered dangerous by two mechanics (one being theirs) before the next scheduled service. They sold me a car that was not serviced properly and was not safe to drive by the next service date. read more

Damn, if it were possible to give negative stars I would... made an appointment a week ahead of time for 12pm. 4 days before the appointment I send an email to try to reschedule for earlier. Nobody replied... day before my appointment the sales manager sends a "welcome" email and I reply that I would like to move up my appointment.. again no response..... I go anyway get there at 11:30, sales person isn't there... ask to see the car that THEY contacted me about... one sales guy says they don't have any X3's in stock...... look at some other cars, another sales person comes up, "oh we have one in the back".... so were they just trying not to sell me a car? Very strange.... I've purchased a ton of cars for myself and my wife, this was one of the worst buying experiences EVER.... will definitely take my business elsewhere read more