My car wouldn't start, so I called AAA for a tow and BMW of Chico to see if they could get me in quickly as I was only passing through town. They were very accommodating and said they could put it on a rack the next day. Right up until they heard my car was a 2006 model. "We don't work on anything over 10 years old." So after 5PM I'm stranded with no good options except to have the car towed to BMW of Roseville who were fabulous, got it on the rack quickly, ordered the parts, installed them, let me know what other issues I should address when I got home, and got me on my way. Need your BMW serviced in Chico? Find an independent shop. You'll be happier. read more

Fraud - Misrepresentations - Beware this shady dealership and dishonest management. My experience with BMW of Chico / Pajouh Automotive Center has been so bad that I feel obligated to warn other buyers. I bought a 2025 BMW M440i remotely from this dealership. Before paying for a car I'd never seen in person, I repeatedly asked about the condition. I was told by their staff that: * The car had no dents or scratches and the wheels were "in good condition, not scuffed." * The only issue was a minor scuff on the rear bumper. * The car was "very close to flawless." * It was a BMW Certified Pre-Owned vehicle, which implies it passed BMW's own inspection standards. Based on those assurances, plus a walk-around video and a couple of carefully framed photos, I moved forward with the purchase. When the car was picked up by the transport company on their lot, the inspection photos told a very different story. The car had: * Deep gouges and scrapes under the front bumper * Multiple paint chips on the doors and hood * Significant curb rash on the wheels * Other cosmetic damage that was never disclosed to me All of this damage was photographed before the car ever left their dealership. I contacted the dealership immediately with the inspection photos. After several attempts, the sales manager, David Lord, finally agreed in writing that they wanted to resolve this amicably and asked me to get an estimate from a BMW-certified body shop. I did exactly that and sent the estimate to him and other managers. Since then? Silence. No calls, no emails, no follow-up. Now that they have my money and the car is off their lot, they have simply ignored me. In my opinion, this is not how an honest, reputable BMW dealership should operate. Representing a car as "near flawless" and "Certified Pre-Owned," while undisclosed damage is clearly visible in pre-shipping photos, and then going dark after asking the customer to get an estimate, is unacceptable. If you're considering buying from BMW of Chico / Pajouh Automotive Center--especially remotely--be extremely careful. Insist on a truly independent inspection, and be prepared for very different treatment after they have your payment. I'm now pursuing formal civil and criminal complaints with the appropriate agencies because I don't want anyone else to go through this. read more

I would avoid bringing your car here. I have been into the Chico BMW five times between June and November for a check engine light. Every time I've gone in, I've been told the light was turned on by a different cause. The first time I was told it was caused by a part in my EVAP system and the light had turned off, but it could turn back on, which it did a week later. The second time I was in, they replaced the part in the EVAP system. A week later, the light was back on and I came in for the third time and was told a different part in my EVAP system needed to be replaced. The fourth time my light came on, I was told my fuel tank needed to be replaced. Not even a month after having the fuel tank replaced, my light comes on again. During my fifth time in, I was told I needed a new battery (which I agreed with) and a software update so they could properly diagnose the problem. I was also told that the fuel was running lean (heightened levels of O2) and supposedly that had nothing to do with parts in my EVAP system and fuel tank being previously replaced... I have a hard time believing that all of these issues occurred within such a short span of one another and it had nothing to do with the work they did on my car. My car is a 2017 330 with ~85,000 miles. The service manager never bothered to reach out to me until I requested he do so on my fifth time in. $1,700 later, and I'm left feeling nervous and unconfident in the work that was done on my car. In the future, I will opt to go to the Sacramento BMW dealership. They have much better reviews anyways. read more

I wish I had looked at reviews for the Chico BMW dealer before going there. This dealership literally is a mess. The service department doesn't know what they're doing. They had a new person go over the loaner car with my husband, he missed seeing that the windshield was cracked and my husband assumed that he noted the damage. The employee said he was going to write down all the damage to the car. The crack was there before my husband ever drove the loaner off the lot. Now they want to charge us for the windshield to be replaced when it was cracked before they gave it to us!! Since the employee didn't write any damage down on the paperwork, they are choosing to not believe us. Not to mention that they have worked on our car 2 separate times within 2 weeks and still can't fix our check engine light even tho they keep billing the work to our warranty. When I told them we weren't coming back there again since the check engine light came on for a third time, Mike in the service department didn't care at all and said go ahead and go to another dealer. Never again will we go back there. We will drive to Roseville from now on. read more

I give 2 stars because the people are nice, courteous, etc. The repair service is zero stars. $258 an hour to even tell you the problem. Unless some else is paying, find a nice independent repair shop, then they'll at least talk you to, not just empty your wallet. The new location is weird to get to and there's no signs yet. They moved in too early. read more

We made a deal and drove up from Sacramento to do the paperwork and pick up M2. Finance brought out the paper work and the sales price was more than what was agreed on. They played the game of bringing in sales manager and went back and forth, what a waste of time. Dishonest Sales and Management. We walked.. read more

I have never had a good experience here. There seems to be a new crew of employees in sales and service every time I go here, but the service, or lack thereof, remains the same. Unfortunately, this is the closest BMW dealership to me and still a little over an hour away from me- these people have no respect for anyone's time. I've had a BMW for about 4 years now and only had bad service experiences here. The first one: I was having issues with my rear blinker working only intermittently, I was told the entire taillight would need to be replaced and that they'd have to order it. I took a day off work the following week to drive down there and have it replaced, when I got there- they had ordered the wrong side taillight. I took the day off work, wasting the day and the gas to drive down there, and didn't even get a sorry. The next one: the service advisor was sweating bullets and legitimately tweaking out- he was so high, he could barely finish a sentence. The most recent one: I, very hesitantly, took my car down for a recall repair. I scheduled a loaner vehicle and confirmed they had the correct part in stock. I couldn't find anyone when I got there. When I finally found a service advisor, he seemed inconvenienced to have to help me, and tried to force a premature oil change among other unneeded services on me. My loaner vehicle was a beat up 2015 Volvo sedan, this thing looked like it was someone's personal vehicle and it was dirty. Why even offer a loaner vehicle at this point? Now to the sales department- I've been down to Chico BMW a few times recently looking at an i3, i4, M440i and, most recently, an X3. When I test drove the i3 and the M440i, the salesman smelled like moldy laundry so bad and was talking down to me like I didn't know anything about cars- when most of the specs and information he was providing were wrong (this seems to be a common occurrence here). The salesman that helped me when I looked at the i4 was very nice but never followed up with the information I asked for. He also said he'd have them do a trade in estimate on my car while it was there for service and never did. When I went to look at the X3, the salesman (another new one) was very nice - we had a great test drive- but it was his first week, so another salesman/ financial advisor came over to help him. This is where we fell back into typical Chico Courtesy service- this guy was an asshole in every sense of the word. He was condescending and sexist from the start, started going off about how women drivers shouldn't have a "hot rod" like an X3M - asked if I even knew what an M was. I do, I know a lot about cars, I grew up around racing and I'm a pilot, so I know about planes too- I'm not dumb when it comes to something with an engine. This X3M was overpriced, but I wanted to look at one, not necessarily buy yet, and this was the closest one by quite a bit. It had been on their lot for 7 months (because it's very overpriced). I was in good condition and I liked it more than I was expecting to, so I was thinking maybe they'd be willing to make a deal, since it's been sitting for 7 months. This was not the case, they wanted to make fun of me and do nothing else. I wish I would've gotten the financial advisors name so I could call him out on here. He gave me one single "offer" ( at full asking price) with double the interest rate that I could get through my bank. Then laughed at me when I tried to tell him that the car was way overpriced compared to similar vehicles. So we left- I'm done with Chico Courtesy. Too many bad experiences here and they just keep getting worse. If I could give zero stars, I would. read more

Best car buying experience yet! Thank you David Lord, Isaiah & Esten for making this more than a pleasant experience! Nothing like working with people that treat you with like family! Our purchase was a true WIN WIN! Everyone came out ahead! From the beginning of the negotiations with David, to the delivery of the vehicle by Isaiah & to the finance department with Esten, IT WAS A 5 STAR EXPERIENCE! Thank you fellas for making our day! read more

BMW of Chico - Car Dealers Near Me - Chico, California

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I was going to post my experience with this dealership, but as I read through the comments, Barry, William, Kellie, Steven, Alan, Nicole, Dave, and especially Sara B. have said it all. After reviewing their comments, I observed that we have all experienced the same or similar appalling incidents with staff and service. Do yourself a favor and save your money, frustration, and blood pressure: don't patronize BMW Chico; HIGHLY NOT RECOMMENDED. I found another established BMW certified shop in town with a more favorable outcome and service. read more

They left a message for me to have my airbags replaced in a recall, and the message said it takes about 45-minutes to replace. I called to schedule an appointment. Initially, they could not locate my information. Then when they did, they sent me to a recall "specialist". She told me it would take 3-4 hours. I asked why they were telling me 45-minutes. She got defensive, threatened to hang up, and I ended up cancelling my safety-related recall due to her having a terrible way with customers. This is one of the reasons I no longer take even new BMWs to BMW service for anything other than warranty work! read more

best experience buying a car ever. this was my 4th BMW lease and the dealership made it painless. Joe Kelly was a joy to work with and i am glad i did not go back to so cal to make this purchase. they had all the paperwork ready and we were practically in and out of the dealership. thank you again Joe and Jeffery read more

BMW of Chico - Car Dealers Near Me - Chico, California

total shitt show !! do not recommend !! mechanics & service tech's are incompetent & clueless !! just go to roseville bmw @ the automall. that's where we purchased our newest model, and will continue to patronize business out of our local area. (which is really too bad and very unfortunate) stay away from this dealership! terrible management, maintanence & most of all- terrible service !! bmw of chico can go choke on a bag of dix !! read more

We have a Porsche 911 and had a screw lodged in my tire, and there is not a Porsche dealership close. I called BMW/Mercedes of Chico to ask if they could fix this issue. They do not fix tires anymore they send them out. The gentleman I spoke to today was very kind to give me the name and number of a shop that may help. This is my only interaction I've had with this dealership but he was very kind to take the time to speak with me as the first receptionist was very short and not very helpful. I wish I had gotten his name but kudos to having helpful staff at this dealership. Many thanks, we had the repair completed by 11 a.m and all is well. read more

Furious!!! Take my 325ci in for airbag recall and a month later light comes on. All the time I've owned it has been fine!! Take it in for recall and they replace it and now it won't go off. Call BMW Chico and they want to do a diagnostic it and charge me 100 PLUS $$$ What in the world!!! So I sent you (Diane Pajouh/ Business manager giving you all my information on 5 days ago and I am yet to receive a reply back. I have now sent a second email???? Well I sent to emails and Diane Pajouh/ Business manager of BMW HAS COMPLETELY IGNORED ME! BEWARE of CHICO. BMW!!! read more

Everything was fine until we began negotiations. The attitude of the sales person shifted and was down right rude when I explained that I wouldn't pay MSRP for a vehicle that had 6000 miles on it. The solution to that was to knock 1500 off the new price for a used vehicle. When I countered with a $4000 dollar reduction on a $57,000 car, the sale person became very angry. I have bought several BMWs. I've always been treated fair and respectfully but not at "courtesy" BMW. They do not function like a true BMW dealership, more like buying a car from Cal Worthington and his dog spot. To top it off the car was due for an oil change so I got to pay for that after I got it home. My wife loves her new BMW, and so do I but I wouldn't buy a ten speed from Chico Courtesy BMW. I will drive twice as far for my next purchase. read more

OK just a quick update to my earlier post. In the end I had to redo all the repairs myself that I had done by the other shop. And now finally things are starting to work. The comfort module has come back on line, the key fobs are both working including the original we were told had a dead battery. Now the hatchback won't seal electronically so the interior lights won't go off untill it times out. And the ride control pump died (check YouTube for the temporary fix so you can drive the car until it's repaired if this happens to you ). Just wanted to add make sure you have a warranty when you buy a used BMW if your not mechanically inclined it is expensive to have it done when it has to be done twice or even three times as with the wires on my wife's BMW. I am going to make some videos on what I did and post them to YouTube just it case it'll help others. read more

Wow, BMW of Chico fell short and does not have the ability to solve a simple problem. Seriously, this experience was telling of management or the lack there of. Can you imagine having managers hidden behind closed doors with a customer that cannot pick up their car? Can you imagine no one there having the ability to say, "Hang on, I'll find your car and we will get this figured out?" Not the case at BMW of Chico. Can you imagine finding your car in a dirt and gravel lot so filthy you cannot tell the color from a 100 yards? Can you Imagine a staff there not having the ability, like I did, to go to the lot and bring us our car? All the while the managers are still behind closed doors having a meeting? Keep in mind everyone forgets things as the service department did by not communicating my picking up my car. I get that and that's not the issue here. This has no bearing on the lack of creativity of those not able to help me. The loaner car I returned I filled with gas and had it washed as any responsible person would do. Now...do you think BMW Chico would to the same? Insomuch as our car was filthy, one of the staff said it was just washed. He's the one telling me he didn't know anything about my car. I asked him to follow me to the front of our car where the dirt was so bad I could not tell the color from a 100 yards and the car is bright blue. When we saw the front of the car was not washed as I pointed out the bugs on the bumper. I suppose those bugs flew at 70 miles per hour directly at our car's bumper and none of the others in the lot...He lied to me, while looking me straight in the eyes. Since no one there had the ability to think for themselves, I took on that ability to go and get my car on my own (I brought a key fob with me) an novel concept I know. Getting my own car was after waiting for 45 minutes for someone there to come up with some sort of solution - didn't happen. Nevertheless, I took all of the plastic off the seat and the floor mat, threw it on the ground, took photos of our car and the condition of how I returned theirs. Think again before going to BMW of Chico. Sacramento is not that far away. That's where I will go from now on. And I live in Redding. So after driving 1.5 hours to Chico to get my car I had to wait another 45 minutes to get my car. I'll post photos of our blue 328i GT so you can see how it was washed and I'll post a photo of their x1 with a big BMW sticker on it and you'll see the wet spots below the car from being washed. Come on BMW, please get it together. I'm happy to provide more feedback for your plan for improvement with communication. D read more

Stay away from this dealership.. poor after sales support.. they treat you like trash after your 50k purchase.. go to sacramento or concord if you are looking for one.. read more

I was approached very quickly when I was looking for a new car. They where very knowledgeable in helping pick what car would work best for me and my family. I love my new BMW. read more

They are busy af. Never reply my call? Said will call me back. But never call me back. I just have a simple question for them but I don't know how hard for them to answer. Just want to know the side of the screw for my engine. maybe they are so busy. read more

After being a customer for 10 years and purchasing four cars I can no longer recommend this dealership. I would recommend heading to South Bay or Sacramento for service and purchases, which is what I will be doing from now on. I had an issue with my a/c condenser where they're saying a rock killed my a/c condenser and it would not be covered under my warranty. The service tech said he would call BMW and see if they could do goodwill for me and perhaps cover it, but then didn't and decided I should cover it and then proceeded to talk down to me and start doing comparable situation with things that didn't apply. Long story short since Sam and Charles the service guy left this place has gone to absolute crap. read more

I just purchased a BMW X1 from Alan. He was great as were all the folks at Courtesy. All we're so friendly and accommodating. Jeff gave me the BMW 101 to figure out all the bells and whistles and did a super job. What an asset to have him as an employee. I can't say enough for the care I received at Courtesy. read more

My wife's 2001 525i had a recall notice to check the driver's side airbag. We live in Redding and had to drive to Courtesy BMW in Chico to get the inspection done. Michael Stone was the service rep who greeted us and took care of this necessary service. Michael was prompt, professional, very courteous and extremely knowledgeable. In addition to the air bag check, Michael had a vehicle safety inspection performed at no charge. Michael called a couople of days later to make sure we got back to Redding OK and that all was well. It was a pleasure working with Michael and we highly recommend this BMW dealer for all of your service needs. read more

Bought a 2014 CPO X5 xDrive 35i - M Sport with all the bells and whistles. We had the best buying experience with Cedric and BMW genius Torrey. From the start, Cedric was very responsive and honest from my 1st initial email inquiry. After, he updated me in a timely manner with all my questions. We are from San Francisco and Cedric updated me the availability prior to us making a 3 hour trip to Chico. This all transpired by email and text. There was NEVER a rush or buy now pushy attitude like other Bay Area dealerships like Stevens Creek and BMW SF. BMW genius Torrey was accommodating in taking us on a over 1 hour test drive and explained almost everything and answered most of our questions. We were offered a fair and reasonable price with $1,000 credit if you own a Toyota or Acura or Lexus. Cedric also ordered us new BMW wheel locks and interior piece that was scratched and installation for free. The best part was at the end when Cedric went on a last final test drive with us for a full tank of gas and answered more questions and showed us all the safety features like driver assistant plus, ACC and stop and go feature and active steering, etc.... We highly recommend Cedric at Chico BMW. In the future, I will come back from San Francisco to trade in this CPO and purchase another CPO from Cedric. My wife loves her new toy. read more

BMW of Chico - Car Dealers Near Me - Chico, California

My 2015 BMW which I bought a few years ago through them was taken in for oil change and rear brake inspection. 2 weeks after leaving multiple brake warning lights went off in my car. Took it to a different certified BMW dealership and they showed me the wire to my brake sensor was reattached wrong leading to it rubbing on the rim and being damaged. Nobody had serviced my car or tires in the previous few months except the tire inspection by Chico BMW. Called Chico BMW and they told me they never touch my tire they claimed to of done my brake inspection and measuring the wear "visually by shining a flashlight through the rim". I asked how they didn't see the misplaced wire if that were true and the service manager got offensive and said he believes I damaged it and am trying to blame his dealership and to bring it in for him to fix at full price. I've had problems there's before. Never service your vehicle there. read more

BMW of Chico - Brake line installed wrong and running against rim - Car Dealers Near Me - Chico, California

Jerry reached out and resolved the situation I initially had with the service department. I would now recommend Courtesy BMW of Chico. Jerry cares about customer service and wants his customers to leave satisfied. I am very pleased with how things turned out. read more

Recently purchased a new BMW from them. It was a great experience from ordering to delivery. The car was delivered as promised, it was perfect in every way. My sales associate Ian was a great to work with, responsive to my questions and during the delivery process knew all the features of the car inside and out. The F&I manager, Jordan, was also delightful to work with, with the whole process being painless and fast. Chico is not the closest BMW dealer to me but well worth the drive. Even the dealer principal came out to personally thank me for my business and his sincerity was quite evident. Couldn't be happier! read more

We went to the New BMW of Chico to purchase a Certified Pre-Owned 2014 BMW X1. The vehicle is in pristine condition with low miles and was very reasonable on the price. This car is Beautiful!! Our experience purchasing this vehicle was outstanding. The Sales Team and Customer Service Departments at this dealership are very accommodating and friendly, we have received nothing short of EXCELLENCE!! The follow-up service is also excellent!! We are extremely satisfied with the purchase of our new BMW X1 from BMW of Chico. You just cannot find a better Automotive Sales Team and Customer Service with Honesty and Integrity than this!! No need for a Internet deal, the Sales Team here at the BMW of Chico Dealership is a Outstanding Experience. THANKS!! BMW of CHICO read more

I couldnt have asked for a better experience when buying a new car. The sales team was very welcoming, and answered all of my questions. I've been to other car dealerships where the atmosphere feels heavy, and I am pressured to make a buy. Not at BMW of Chico. I would highly recommend taking a look for yourself. Ask for Ian! read more

Have gone here for my 1997 328i parts. Excellent guys. Now I need to replace my a/c condensor, and Gary in parts gave me the whole rundown on what my mechanic needs to do (this shop has a 10 year rule). He was personable and very helpful. I would recommend this dealer. read more

Ask to do your test drive with Allison! She is a smart young lady, knowledgeable about these cars, and has a passion to share that knowledge with you. She is not in sales, her job is to specifically educate you about the vehicles. I happen to know a bit about Mercedes and BMW, and was pleased to see a female doing the job she does, because I hate test drives with vultures... With that said, I clearly do not work for this company, but I would like to ask you to please learn from Allison & show her RESPECT! For the simple fact that if you know about Mercedes and BMW, she's excited to talk to somebody who has her level of knowledge, as long as you are kind! Who enjoys a conversation where someone has to prove themselves??? Now, Cedric, he is a good guy! Super nice and very pleasant to deal with. read more

Hello Jerry I appreciate the quick response. Wish I would of received a call that quick after the last couple weeks of leaving voicemails, and asking for a call back. Second off, my spare key was in Vacaville. As I am in college and live far from home. Third off the car broke down the night before not on the way. Took BMW roadside service 2 hours to send me a tow truck which couldn't tow it since they aren't liable to put the car on "skates." Fourth off when I left your guys location, I had no idea what was wrong with the car since a manager here told me "the car has a severe problem" we will look at it Monday. I could not afford to wait till Monday due to family thing. Car was dropped off Saturday to Roseville BMW. They recommended I drive home and get my spare key and come back. The current key was completely dead not registering. So was only a key problem. They didn't say anything about a new car battery first, or anything "severe" with the car read more

Working with BMW of Chico was undoubtedly the most pleasant experience I have had while purchasing a car. Jerry did everything in his power to ensure my experience was as simple and seamless as possible. He is kind, understanding, and more than willing to work with his clients' wants and needs to help find the perfect vehicle. I will certainly continue to purchase vehicles from Jerry and strongly recommend this dealership to all. read more

Drove up from Central Valley to purchase a used Z4 , that was originally purchased and all service done at this dealer. Vehicle showed well and staff was pleasant and professional . They made a great deal so I drove it home ! Thanks Victoria and Jeffrey for the no pressure sales. read more