While folks were friendly and helpful at face value, when we had issues following recalled repairs done on our Subaru we were met with costly unprofessionalism. After getting our vehicle back, we immediately experienced trouble with it starting and contacted the service department each time we became stranded on the side of the road. This all occurred less than one week following work done under recall notices. The first time the vehicle wouldn't start, I received no response in reply to my inquiry for an appointment. We changed the vehicles battery hoping the issue was related, but the next day the car broke down again. When calling to get a tow to the service center this time, they quoted the tow at $140. We were able to incrementally get back to the service center from Hamilton City where the vehicle had died by going a few miles before engine, transmission, and oil lights would come on and the car would die again. It was helpful that upon arrival to the service center the previous communication was taken seriously and we were pushed to the "top" of the list. Then we waited to find out if they would provide us with a rental car (they wanted to determine if in fact our 2013 vehicle with less than 100,000 miles that had a basically brand new engine from a prior recall was breaking down related to the work done the week prior). After 8 hours of waiting, we called to inquire about a rental vehicle to get to work the next day (we already lost pay from one day's work due to the breakdown), we were informed that the technicians hadn't yet gotten to our vehicle. I repeatedly have felt through this process that the customer service face to face does not follow through with actual results on promises to take care of these issues which I very much believe to be related to recent work done by this service center. I still have not been contacted (now 24 hours after taking the vehicle in) and my own professional obligations are being pushed aside for another day trying to resolve this issue with the service center. I would not recommend buying (especially buying new) through Courtesy based on my experiences with them since we purchased our Subaru in 2013. I haven't even touched on the rude and disrespectful staff I have had to work with when scheduling these appointments and when calling to find out updates.......but there's that, too unfortunately. Update: I've had good results working with Dylan in particular who helped keep us informed and resolved our issues. His professionalism led me to upgrade the stars and edit my review. read more

I have been to them 3 times now and have NOT been happy with their service. The first 2 times were for the same problem. Felt like there was a miss fire going on. They said a coil was loose but, that I needed a air conditioning hose fixed because of pin hole that would cause problems later. $1100 later. I'm 3 wks out & it's doing the same thing only worse. I'm told they need to do spark plugs. (Which I asked about at last visit) I ask them to do coils at the same time knowing it can be an issue. They refuse stating they don't do that. I tell them if I need new coils they are eating the cost of labor. Next day get the call stating that car needs new coils, and they can discount labor. They agreed after heated discussion to waive labor. Upon pick up bill was $1000 more than expected and they "forgot" to take off labor costs for coil. 3rd visit was key stuck in ignition. I was told they would have to diagnose problem first. This is a WELL KNOWN problem pages & pages on the internet. There is an extension on warranty up to 900,000 miles. I asked before I took car in if this is a recall. After having car "diagnosed" they agreed it was covered but would take 3 days to get parts. read more

We had a very wonderful truck buying experience with Tino. Would definitely purchase another vehicle with them again in the future. We drove all the way from Lodi to Chico for the specific vehicle we wanted and it was well worth the drive! 10/10 read more

Fast service! Fair Pricing. Shuttle service is really appreciated. They even cleaned it for me and shined ip the tires

The sales team is fine, but when you get to the after sales part you wish you would have bought your car elsewhere.

The service manager told me that if it was just to plug in two or three wires there would be no charge He changed his mind and wanted the upholstery shop to pay-- therefore he charged me over two hundred dollars Plus a labor charge to check the fluids ... I did not ask him to do that. there was only 1400 miles on the car. I left two hours later and 250 poorer to plug in two or three wires under the passenger seat. This process in the beginning only took about 10 minutes for the other shop to do that. about 250 for a 15 minute job. they are quite pricey. read more

Bought a new GMC truck, specifically told them I did not want anything additional, no extended warranty, no GAP, most definitely not another theft protection when it already has OnStar. The slimeballs added Starguard theft recovery system and added $1000 to the price and slipped it into the deal without me noticing until I spoke with the bank a week later about why the final price was not adding up. I've been trying to get a hold of the GM, no calls back, finance guy Eston, no calls back. DO NOT BUY FROM THESE SCAM ARTISTS. read more

What a waste of time! This business is the most disorganized service company I have ever had to deal with. If it wasn't for a warranty requirment you would never see me there. They never get the job done in a timely fashion, literally it has taken months on what seems like minor problems. today I went in for an iol change. What was supposed to take 1 hour was over two hours and I wasn' the only one who was upset about the long wait. Can't wait until I know longer have to use their service department. read more

So far they have been great. I've interacted with the service department as well as the collision center. Everyone has been polite and professional. They answered all the questions I have and questions that not even my insurance agent could answer. They helped so much and I appreciate the kindness. I really feel like they have my best interest. Emma at the collision center is a blessing! Thanks guys! read more

Went to get 2 estimates on a small 6" diameter paint bubbling on my exterior driver's door (2016 Buick Encore). First I verified my car's warranty (for paint) which is on-line and in the paperwork- 6 yrs or 100K miles. First stop was a highly rated body shop. The owner looked at the issue and said it had been caused by something under the original coating. Second stop was at Courtesy Motors where I bought the SUV new. I was outside the warranty by 7 months. My current mileage is at 20,500- under the warranty by almost 80K miles. The body shop woman suggested I speak to the warranty dept, to see what they could do. That meeting took place with a very young man who do not even know the paint is covered. He said "paint is never covered, and even if it was covered under the 3 yr or 36K miles, that all is expired, but paint isn't covered". I then proceeded to tell him what the warranty stated regarding paint, and that my car- the 2016- actually had a 4 yr/48K bumper to bumper, w/o buying additional coverage. Yes, I understand the car is outside the warranty- that he said doesn't exist on paint. What I found offensive is his thinking I was ok with his line of nonsense. So much for dealing with the go-to person on warranty knowledge. Went back to the body shop for my estimate- $1900. read more

As a former employee of this local dealership, I absolutely do not recommend working there or purchasing a vehicle from Courtesy automotive center. The prevailing attitude of management and ownership is if you don't like working here, Get the F out !! Quote, un quote. This is a verbatim message conveyed to myself and the entire sales staff at the Saturday morning meeting held this past summer. Needless to say, we were all shocked and highly disappointed . The current owner and his wife try to come off like they care about the people who work hard for them, but in reality, they couldn't care less! Their only concern is how much money the can make off the backs of their hard working sales staff. Lesson learned! W read more

Well at first we where super happy with these guys and I have bought cars there before over the years We purchased a 2017 X5 Super sweet car There where a few things that I wanted fixed ,, that was part of our deal for me to purchase the car Some nicks in the paint , they said they would take care of it and they said it was no big deal Then I purchased the clear coat package or what ever it's called to put stuff inside and out side Well whatever you guys supposedly put on the carpets supposedly for stains or whatever,, well they didn't even lift the mats up the dirt that was underneath the mats was still there when I went to pick up the car And I guess they clearcoated ride over bug spots on the front car I know it shouldn't be that big of a deal there weren't that many but my opinion is if you're paying for this they should have that thing looking sweet otherwise I could've took my money and got a detailed somewhere Now when it comes to the scratches on the car or should I say the chips They told us that they would fix it that was not a big deal that they'll go over the car where there's any chips or nicks and I'll fix it Well they called me today to go pick up the car I needless to say all they did in those deep chips has put a little color inside I have my own company of somebody called me and told me but hey I have some mortar missing and all I went back in and did was just put a little color inside the hole and not fill the hole up I don't think that would fly with my customer And then again you're dealing with sales people Telling you anything you want to hear by a car I've been trying to talk to them about this and it's been an argument since Don't sell me a car and tell me you're going to fix that and just put a little color inside and you can still see where the chips are That just makes absolutely no sense that was my big dilemma buying the car that I wanted those fixed And they're claiming oh no they explain that they're going to go in and put a little paint inside those well if I known that that's all they were going to go do I would not have purchased a car Salesman's at their best But the problem is you cannot bullshit a bullshitter I get that you're only as good as your employees But somebody needs to be overseeing that to make sure that their employees are doing the right thing read more

Cole the service manager is absolutely outstanding. I felt like he went above and beyond in assisting me in getting my car serviced recently. I enjoy working with him. He understands great customer service. I have leased a WRX here and they are always there for me whenever I have a question. They are kind and thoughtful and do their best in taking care of me, unlike other dealerships in town who I have worked with, like Wittmeier. They don't have the same high standards of customer service over there. If you're looking to get a new automobile and you want an excellent service department and sales department to work with, go with Pajoh Automotive Center, or Courtesy Automotive Center. You won't be disappointed. read more

DO NOT BRING YOUR CARS HERE!!! THEY DO NOT KNOW WHAT THEY ARE EVEN TALKING ABOUT. BMW ESPECIALLY!!! I bought my car used and I'm missing the satellite radio module. I know what is supposed to be there, this model has it in the trunk, and it was more than likely sold or stolen before my ownership. I was calling in order to price the proper part out, and see about ordering it from them. Their lead BMW technician saying my car doesnt have a satellite radio module... WHAT IDIOT.... anyone on earth can look this up, (PLEASE DO) THE E92 2008 BMW 335i has a Satellite radio module, next to its bluetooth communication module. It's very easy to seem. I tell them the VIN, I tell then I do my own work, and that I'm just trying to get a quote on the part, and their guy doesnt even know it exists... fools... My father is a BMW/ VW technician. We are just trying to order the correct part because some have what's called 'Sirius XM' built in, and some do not. I was TRYING to have a professional find the proper part so it could be installed, so we do not buy a bad used one. These guys are clearly not professional, nor do they know ANYTHING ABOUT BASIC ELECTRICAL COMPONENTS. I WOULD NEVER EVER TRUST ANYONE WHO COULD NOT ANSWER SUCH A SIMPLE QUESTION. They just want me to bring my car in, so they can get the most amount of money possible. No thanks, you cant fuck with this guy here. Atleast I half ass know what I'm doing. For all I know there one of chico's biggest chop shops trying to get their hands on something that's not a total POS.... UPDATE: Gary the service general manager, doesnt know shit. THEIR PARTS GUY NAMED GARY AS WELL. Dont trust here. Below will be two pictures. What the trunk looks like without a satellite module, and one with. This is the exact make and model, identical car below.... try to cover this up? Telling me I should just bring it in SHAME ON YOU. read more

GMC of Chico - Satellite radio is there in this. - Car Dealers Near Me - Chico, California

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This place blows. I scheduled a wheel alignment a month ago which took four hours. Today I brought it in for a scheduled oil change and have been waiting over 3 hours now. Plus...they gave me a quote for 4 tires at $3516 Ha ha ha. Never coming back here. I will drive the extra hour to Sacramento read more

This company agreed to sell me a GMC Yukon for the Costco price, which is several thousand dollars less than the MSRP. Because we ordered the car with build specifications (rather than just taking one off the lot) with the assistance of a Courtesy salesman, we had to wait for a few months for arrival of the vehicle. A delay in delivery due to Covid was not unexpected, which is what happened. However, when the vehicle finally arrived (double the length of time originally expected), the dealership informed us we could pay the full MSRP, or void the original agreement (for the Costco discount) and walk away. This is cheating the customer. We agreed to a fair price at the time. They reneged. I do not respect this type of business dealing. Buyer beware. read more

So, I have used their service department for years. I went in to get service on my truck and there was a Christian based message on the 4th of July limited hours announcement. It seems that the dealership didn't want to acknowledge all Americans, just Christian ones. Well, with all due respect, that isn't the American way, and it is a poor business decision. The fastest growing group in America is atheists. And there are some other non-christians around who might prefer to patronize businesses who do not proselytize their faith. Try be inclusive. read more

GMC of Chico - Check that little bible quote in there. Ugh. - Car Dealers Near Me - Chico, California

I contacted the service department for some possible warranty repairs for my Camaro that I had purchased used there. They were very courteous and scheduling was easy. They send email reminders which is very handy. Andrew the service writer took great care of me and had my issue covered under warranty. They also performed an oil change for me. All repairs were completed faster than I actually expected and am very pleased with the overall service I received. read more

Courtesy Automotive Center is holding my personal vehicle hostage in an attempt to make me pay $13,000 for damages I did not inflict. When I had their loaner vehicle I backed into a tree on my property. I broke the tail light and dented the bumper. Their estimate includes changing out things on the interior and front end work. I have tried to work something out with the service manager and manager above him which results in being laughed at, yelled at, and hung up on. Courtesy Automotive Center is avoiding making a claim with their insurance for their vehicle as well as trying to keep my $70,000 vehicle and make a profit. I have had issues with the service manager before. While driving my personal vehicle they ran over a nail. Instead of fixing the tire or even warning me of the incident they remained neglectful. When I called about it the manager yelled that I am liable and hung up on me. This behavior is not what I have come to expect from a Mercedes' Benz dealership. It is an abuse of authority as well as shattering my consumer rights. read more

Probably the most negative customer experience I've ever had. I received a recall letter from Chevy in March and had the letter and the car in a week later. I was made to pay for an oil change to "verify the issue," and then brought the car back in after 3,000 miles with all of the oil burned off, the exact issue detailed in the letter. After weeks and about a dozen phone calls, and after being passed on to the 3rd or 4th different person who was supposed to be helping me (many of whom had somehow quit by the time I started writing down names and asking for people specifically, and none of whom returned my calls), I finally spoke with a manager. That's when, for the FIRST TIME, I was asked why I hadn't taken the car and the letter to a licensed dealership instead of Courtesy. For what it's worth, I assumed they were a licensed dealership, and understand now that I was wrong. That's my mistake, and I know the difference now, and I'm embarrassed I made the mistake in the first place. But the FIRST time anyone mentioned this to me, after months of trying to have the issue resolved, was in SEPTEMBER. Of course, the recall letter expired in August. It should also be mentioned that this manager said they would be calling me back after they "checked with Chevy." Shockingly, it's three weeks later, and still no phone call. I want to give the benefit of the doubt rather than assuming I was intentionally given the run around - but even then, it's not much of an endorsement to say that Courtesy was so incompetent and unresponsive that it took six months in order for someone to mention for the first time that they weren't the correct location to bring a recall letter. The several people who looked at the letter (and charged me for an oil change I didn't need in order to "start working on the issue for me") certainly didn't seem to understand that this was the wrong place to bring it, either. While many of the customer service representatives have been understanding and polite throughout this incredibly frustrating saga, the best case explanation for my experience is that Courtesy's system for communicating with customers is inexcusably flawed. The worst case is that they knowingly avoided following up with me in order to run out the clock on the recall. I'm extremely disappointed, with both this location and with Chevy. I won't be patronizing either of them ever again. read more

Do not buy here... I've been trying to get a GAP refund for the past 8 months.. 8 !!! Months .. I get told " we will call you back in 5 -10 mins" never receive a call. Again no one is available today . Again will call you back. Again sorry busy .. for the past 8 months.. only if they will help the same way they did when I first purchased a car from them .. they called me within 30 seconds and approved when I inquired about a car .. I was suprised.. was a very good experience until these past 8 months.. same your time avoid going there.. after you buy they will no longer give a crap about returning customers read more

Shout out to Andrew in the service department, you have restored my faith in courtesy. After the awful experience I had with courtesy the last time I was there, I was extremely reluctant to go back but since I had some recalls that need to be taken care of I did indeed go back and I'm glad I did. This time around they were very kind, they even washed my car and came and picked me up when my car was done. Thank you Andrew for bringing your A game to work today and thank you courtesy for being so convenient and kind. read more

I purchased a vehicle from Alan R. He sopke highly of his reputation and great following. However I did not qualify for his top notch service. I ended up purchasing a vehicle that had been mis-advertised on their website.... "copy and paste" and he apologized for that error. So the Denali I bought wasn't the one they claimed to offer. It came with only one key, he promised to get the other set from the previous owner... then he told me they lost it to go buy a new key and remote. After I test drove he told me there was someone in the showroom waiting to test drive and that I should make up my mind now. I thought it was the vehicle advertised with the air suspension, automatic running boards and other features. I ended up with a simpler model but I do know all about his amazing clients and how many cars he sells. My advice... steer clear of this high pressure car salesman. Watch out! read more

Sadly I myself didn't drive away with a new car; however I was by my boyfriend's side every step of the purchasing process. He drove away with a 2015 Subaru WRX just a couple days ago. Our experience buying at Chico Courtesy Subaru was unlike the others we had in the past. Most of the "legwork" was completed before we even came through the front doors, making the purchase process quicker than usual. Every rep that we worked with was personable and beyond helpful. We both felt comfortable and unpressured while sitting in the sales room. We both 100% recommend Courtesy Motors. To give each rep credit I'm going to list each individual with their own review. :) Cameron (sales): About a month ago, while still shopping around we sat down with Cameron, so it was only natural to get back in contact with him when shopping turned into buying. Cameron kept in contact often and was always available to answer questions; doing so without being too pushy or disturbing. He worked closely with his sales manager to get my boyfriend the best possible deal and to have the car he wanted transferred to the Chico dealership in time for the purchase date. Unfortunately the only day we could make it down was his day off and he has other obligations. There was still no pushiness from him and he made the handoff of the sale to another representative. Isaac (sales): From first handshake to goodbyes Isaac was very personable and made the buying experience, which can be stressful most times, easy and comfortable. Again, working closely with his sales manager he ensured the best possible deal for the car. When numbers were agreed upon Isaac throughly went over all manuals and features on the car before sending us on our way. And again, there was no pushiness, which you often see during the car buying experience. Scott (financing): Scott kept things light and comfortable when discussing final numbers. He even managed to save my boyfriend even more money before papers were officially signed. He went over things very clearly with us and even joked around with us through the whole process. There were two other gentlemen that helped with our experience, but I'm horrible with names. I apologize guys if you ever read this! Their hospitality continued today when my boyfriend received an amazing gift basket thanking him for his business. Very thoughtful and a nice touch! Thank you for the great experience guys!!! We will definitely be retuning for any future car purchases. read more

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If I could give zero stars I would. I completely agree with Rick. The body shop manager Josh Goodale bullies all his employees. He yells 24/7 I personally saw the receptionist in her car crying after he yelled at her. He has no idea what he is doing so he fires everyone to make himself look good. The employees are treated horribly. Josh Gooddale and Mike Mumford bully everyone telling them if you don't like it there quit!!! They both need to be fired!!! I'm not sure why the owners put up with it employee turn around is really high. I would not let them touch my car ever!!! read more

Just purchased my new vehicle and the experience was wonderful. I never felt pressured or inadequate for asking questions. Their team of salespeople are very knowledgeable and truly live up to the business name "Courtesy ". I wish other businesses could pattern themselves with the skill and personal attention I received. My salesperson Cedric, was truly a gentleman and eager to please. I will definitely tell my friends and family of my no-hassle experience. Thank you so much. read more

GMC of Chico - Car Dealers Near Me - Chico, California

These guys are like dealing with snake oil sales folks. They use high pressure tactics and do a lot of arm twisting. I will never deal with them again and would suggest you don't either. I had thought Auto Dealerships had improved their image/reputation in recent times, not the case with these guys. They still use tactics out of the 70's! read more

OK, so there are two things to consider when buying a car - sales and service. The sales side seems fine here. I've commented on that. But sales are a few hours. A day or two at most. Service is the rest of the time you have the vehicle. Years. Several times a year. First service: "yes, I'll be waiting in your waiting room." It's basically just an oil change. Unless they schedule your time for right before lunch for the mechanics! "Do you want your car washed?" Not after waiting four hours for an oil change, no. Second service: "yes, I'll be waiting so don't schedule me for right before lunch!" Nope but I needed a firmware update. Ho-ho! And four hours later, guess where I was found? Again. No wash, please. Battery died. Subaru fault. Not dealer. Me: "Is my battery covered by warranty?" After all, it's ten whole months old. "I don't know, I can't look up your individual details." Me: "Does Subaru warranty the battery?" She still doesn't know cause she can't look me up. Cause I guess my warranty is different than someone else's. It isn't. But I can call roadside assistance! They'll tow my whole car into the dealership. For. The. Battery. And they can look at it in a week. Um. What? Towed in? Looked at in a week? For a battery? Check review pages. Subaru is selling so many cars that few dealers are able to keep up. It's a great brand. Mostly. But dealer behavior like this may kill even the best cars. Unless tremendous improvements are made quickly, I'm going back to Nissan. They try much harder. read more

I brought my trusted 2003 Subaru Legacy 2.5 in for a trough maintenance check in the summer of 2016, and your mechanics washed and vacuumed the car, and seemingly did nothing else, telling me I needed a new catalytic converter, even though multiple other mechanics hadn't pointed out this issue. Turned out it wasn't the cat at all, and as I suspected, your mechanics were being lazy. Less than a week later, the car broke down on the freeway. The front differential was shredded and had apparently been leaking fluid for a while, explaining why I brought it to your location in the first place. But you didn't catch this problem, because your mechanics obviously didn't look at the car. They just gave it a $250 wash and vacuum. I ended up having to borrow a good amount of money to purchase a used vehicle within 24 hours, as I was traveling quite a bit at the time for work. Pretty much sealed the deal for me: I will never go to a dealership-run maintenance facility ever again. Lazy mechanics that charge much too much for subpar work. Finally, as a capper, the people on the phone and in the shop treated me as if I was an insane person for driving a car that was more than ten years old. This is California-- no one needs a new vehicle every five years if they're keeping theirs in good shape. read more

I took my 2021 Forester here in August for an oil change and got it back with scratches on the hood. It looks like it came from someone's belt as they leaned over to work on it. I took it back and they fixed one scratch, but the other one was still visible. Once I got home, I noticed a third scratch on the passenger side on the hood as well. Paying $30,000 on a car just for the dealership to scratch it up during a service is unacceptable. I'm scared to take it back for the next service. read more

Brought my Subaru in for factory recall. Personnel was great and attentive. However I asked them to check the turn signal light as the connection had become loose and indicated I had the light bulb on the dashboard. It was 1.90 at Napa and meets OEM specs. Picked up the car and they had switched out the lightbulb but charged me 14.99 for the part. Not real pleased and they should have given me a quote for the work as I had requested. Will never go to this dealership again. read more

I order a bracket for my License plate in my BMW . I Went and picked it up. The part people were awesome they put it on for me and filled my tires with air . Great customer service very friendly and professional. I will definitely be recommending this place to my clients and friends . read more

we have bought 3 cars from courtesy and have been very happy with them then we just discovered that they never sent the pink slip for one of the cars and that has been 3yrs ago, Went to them to figure this out and two and half weeks later they just say things work slow!! Not good enough do better ! At this point I cannot recommend them !! Very unhappy with their lack of care!! read more

*****READ THIS BEFORE YOU BUY A CAR FROM THIS DEALERSHIP***** I wish there was a ZERO star option. I had heard many bad things about this dealership but I wanted to form my own opinion. Not many choices here in town and I think the large dealerships here prey on the locals because of this. There is not much competition. This review has been a long time coming because I wanted to give the dealership the benefit of the doubt. We purchased a 2008 BMW X5 from the dealership back in July of 2015. The vehicle was the personal vehicle of the "new owners" wife. The new owner is Jerry She had it on a lease then she purchased it post lease and then we bought it. So it was a 1 owner car. The sales staff told us it had not been listed for sale yet so it had not been cleaned up or inspected. We were going on a cruise and we needed to make a deal quickly so we made the deal before we left and they let us drive our trade until the car was cleaned and serviced. We overpaid $23,000 for the car plus another $3500 for a warranty. We returned from the trip turned in the trade and picked up the BMW. There were a few things we didn't see pre-purchase that we pointed out, all cosmetic, that Ron Floriani (thew new service manager who is the only shining star at this dealership) fixed with no charge. Rear window shade, glove box door, door ding, A/C vent, etc. We even go a loaner while these things were being fixed. All-in-all...service department was amazing. I must give them that. After that, everything went downhill. The alternator died 8 weeks after we picked it up. $1,400 to fix it. The $3,500 warranty did not cover it.....they said we needed the full coverage warranty that would have cost us another $3000 and only for 24 months 24,000 miles which wasn't a lot. Ron waived the labor cost and we only paid $900 for the fix. Remember this is the owners Diane & Jerry Pajouh's old car. They didn't step in and make this right. Over the next few months, a few more things came to light.... We were told the brakes had recently been changed but they had not. So we had to do a brake job which was about $800. Then the rear air shocks were leaking which was another $1,200. The cost hit over $3,600 in just repairs. Ron stepped in again and suggested we get a refund for our warranty which still covered nothing. Took 5 months to get the money back and we lost about $1,000 on that getting back a little over $2,000. We had all kinds of mistakes made with our DMV paperwork and the title department was very bad and never returned our calls. As well, the finance department lost the refund paperwork several times dragging it out 4-5 months to get the refund for the worthless warranty. We were finally fed up with the expenses. We realize that we made a bad deal. We wanted to give Jerry and Courtesy a second chance to make it right so we offered to buy TWO MORE cars from the dealership if they bought this one back from us for a fair value. We paid $23,000 they offered $13,000. Yes...that's a $1,000 per month depreciation on a car they sold us, that was the owners car that was in mint condition with no mechanical issues. We still owed $19.500 on the loan and could not afford to eat all the negative equity. KBB on the car was over $18900. We asked for $17,500 and Jerry offered to meet with us to work it out but was a no show. We went to Niello Sacramento and Chico Nissan and purchased $45,000 Genesis and a $35,000 Volvo XC60. They both gave us fair trade values for our trades and the best prices for our new purchases along with useful warranties. The moral of the story is this dealership in the past has had a bad reputation for doing bad deals. We felt good knowing the NEW owner Jerry Pajouh was involved with this deal and he told us it was his goal to turn around the reputation of the dealership. Service department seems to be the only place this has happened. He didn't step in and fix the bad deal to our satisfaction even after we tried to give him two new deals to right the wrong one we had previously. After all of this, we purchased a Volvo from Niello and Sacramento and Courtesy had the nerve to ask us for our warranty business on the Volvo. I'd rather take the 90-minute drive to give the warranty business to Niello after getting shafted by Courtesy. Jerry Pajouh I hope you read this and take it to heart and turn this dealership around. You are chasing the car buyers out of town with these business practices. read more

The service center is dishonest and incompetent. I made an appointment for service of my Mercedes Benz via phone. When I arrived two days later for service, they did not have the parts ready and asked me to reschedule. They also required a payment for parts. I paid for a set of tires and then rescheduled. The service technician provided his phone number and said to contact him for updates, or he would contact me if anything changed. Upon returning to drop my car off, I was told the service would take 24 hours. I messaged the following day asking for an update. No response. I returned at 5pm and was told the car was not ready and to come back on Saturday. I returned Saturday and noticed a promotion for 150 dollars off a set of four tires displayed in the service area. It was valid for my purchase. I inquired as to why I was not given the discount. The dealership said they would "take care of it" but no one contacted me. I received two phone calls from Courtesy regarding feedback on my service experience. I provided this information to them but was still not contacted for a resolution for the overcharge. I messaged Mercedes Benz and was told the dealership would address my concern, but nothing happened. I opened a dispute with my credit card company, in which Courtesy sent them a copy of my receipt and no mention of the 150 dollar promotion. As stated, this is a dishonest dealership and does not meet the expectations one would expect from a Benz dealership. read more

I got the new kid as my salesperson and i've been around the block just a bit buying cars over the years. I've purchased from this dealership before. I wasn't "Wow'd" by the first transaction but it wasn't a horrible experience. I've also been in sales for years and suffice it to say, they must have let him on the lot before his sales training. Not only did he not know any of the answers to the questions I was asking, he actually pretended like he did and totally B.S'd me (Or I should say he tried to). Specifically, I asked him if the vehicle we were test driving was a CPO. He said it was. I stated to my girlfriend who was driving, "That means the warranty is extended for another year". He said, "Not actually, it just means they give it a serious once over and make sure it's a good used car". That was so not a true statement. He made himself look bad there. I tried not to let that bother me. This vehicle wasn't my first choice. I mentioned to him that it wasn't the first choice color and because I wanted NAV in mine and there was another one farther away with NAV. After the test drive he went and got his sales manager. They asked if I was interested. I said I was but wasn't sure how interested i was considering it did not have NAV and wasn't my first pic for color. They both stated there was a software upload available to give it NAV(It was prewired for NAV) and that it would only cost $200 for the upgrade. I said I would think about it and let them know. The next day, I said I was interested. I gave them a price I wanted to pay including the NAV upgrade, and they countered with their price. The price including the NAV upgrade was higher than what I wanted. I said that to them. The kid countered that they were throwing in the upgrade which was normally $1,000. I replied that they must have forgot that 24 hours earlier they told me it was only $200. Suffice it to say, I was not keen on the bait and switch in the NAV software pricing they quoted me. I told them I wasn't interested and the following day drove 500 miles to LA to purchase the exact vehicle I wanted and in the negotiation, everything the other dealer said was true and accurate and never changed throughout the process. I won't buy a vehicle here again. If you are going to give someone a quote on something, I would recommend remembering it and honoring it. I would also recommend not putting a green salesperson on the floor without learning the basics of knowing what you are talking about. read more

Worst automotive repair experience in life (I'm 56!). Brought our Cadillac STS in October 2018 due to an unknown battery draw (car couldn't sit for more than one day). Their initial $600 finding was an environmental control module in the passenger seat, which made sense, as the seat heating wasn't working. We picked up the car, brought it home and it wouldn't start. Long story short, they eventually blamed our battery from PepBoys, although it had been tested and recently replaced. Courtesy obtained a replacement battery from PepBoys, told us the car was repaired, went to pick it up and it wouldn't start. Then they pointed a finger at PepBoy batteries in general and replaced the PepBoy battery with a Cadi battery from their center. Still, the battery drain. Final repair (and mind you, car wasn't repaired until mid-January 2019), they located a "fan" in the environmental control portion of the passenger seat that wasn't shutting off. That repair was supposed to be $400, but they also charged us for the Cadi battery because they reported the battery draw ruined the battery. $598 check out on 1/25/19. If diagnosed properly, it appears this should've been a $400 repair. Also, the service manager Mike was contacted early on and obviously did not actively intervene. I'm tempted to small claims court, yet want to be done with it. Thank you for loss of our car for 3 months and $1200 in repairs Courtesy Cadi. read more

Absolutely the worst customer service ever. They act all uppity and flat out lie on their quotes. We took in my wife's 530xi and they quoted us 1,500 to repair a broken wire. Then they never got back to me and now when I take the car back they refuse to work on it because we had it repaired by a BMW specialist at Fields Motorsports. And when we saw the paperwork the 1,500 bid had jumped to over 8,000 then they stated they would not read the computer system because we had the wiring repaired elsewhere. And the computer has to be worked on at a dealership because BMW won't let other shops do it fully. So save yourself a headache and never ever buy a used BMW. This one has been a nightmare. read more

Absolutely terrible customer service. The service manager Mike Mumford and owner Jerry Pajew are a complete waste of oxygen. It took us talking to the better business bureau TWICE to get them to call us back. We had a meeting set up today with mike and Jerry and jerry decided it would be a good idea not to show up, after telling the better business bureau that he would be there and make things better. Our car is a 2015 c300 with less than 55k miles on it and it has been there for a whole month. Absolutely BS service. Thanks for responding through a review that everyone will see, while still making word from Jerry over the phone. We had to get the federal business bureau involved to get your service manager to to call us back. And the BBB investigation isn't over so please do not follow in your husband's footsteps and lie to us even more. read more

After having six Subaru vehicles in my family, and about to buy new car, your service department, both the technician who worked on my Impreza, as well as Mo, are the worst I've ever dealt with! Both Mo & new service manager confirmed Wednesday in my presence there was little or no oil in my car. Mo gave me second loaner, promising call before Friday pm. I left two calls Friday pm, no call back. Arrived 4:45p, ignored by Mo. i was headed out of town 6pm. My car raised to begin work 5:15pm. Could have been as simple as call me back Mo, or come right to me with apology and update. Nope. Instead told me you were too busy. Then couldn't give me update or time of completion. There is zero accountability in your service department. With no confidence in your service department, l will not be buying another Subaru. Tragic. Fail read more