The service was very poor, the food wasn't good, and our waitress forget several of our food items. We almost had to ask to be waited on and there wasn't even that many people in the restaurant. Not going back read more

Our first and only Bob Evans restaurant visit was when we came over to this area to look at houses. We went to breakfast, and seated rather fast which was nice. The server had too many tables so was a bit scarce (not her fault). I ordered poached eggs with my underwhelming breakfast, and what came to the table was over easy. I was disappointed not only that the eggs that were brought were wrong, but when I asked the server about them she said "that's the best they can do". I would have ordered eggs a different way if they told me they don't know how to make eggs in this way. Not only were they cooked inappropriately, but they were cold. I was unimpressed with the entire menu, no real specialtys or nothing that stood out. It was a bit pricey for toast and eggs. We won't be returning. read more

Coffee was amazing Western omelette was amazing service was great will definitely be back And Katlyn was an absolute amazing waitress read more

Bob Evans - Breakfast & Brunch Near Me - New Philadelphia, Ohio

Waited 35 minutes on a to go order when the place was barely busy. its really gone downhill. A mess.

Always a great place to eat! Great staff too. Friendly regulars make you feel welcome everytime you dine here.

On the morning of May 11, 2024, approximately 9:00 AM, my wife called the Bob Evans Restaurant at New Philadelphia, Ohio. She ordered a family size pot roast dinner as advertised on their Website. The man she talked to was curt, and became rude. The order was to be picked up later in the morning. The meal was to be a Mother's Day gift for my wife. At the requested time of 11:00 for pick up, the restaurant was quite busy, and I waited for the order to be assembled. When the order was presented to me, I paid with a $50 gift certificate, and $12.94 on a credit card.. I left the restaurant and proceeded home with my wife. This is a 20 mile trip one way. (Eventually we drove 80 miles because of this transaction.) Upon arrival at our home, we unpacked the order. All seemed to be in good order until we got to the container with what meat was provided. The family meal is advertised to serve 6 people. This container was half carrots, and a portion of meat. My wife believes, after looking at the menu, that the carrots and meat were a single pot roast meal. A meal for ONE PERSON. Carrots were not in the advertisement for the family dinner. In addition, there was no gravy as advertised with the family meal, the lettuce in the salad was wilted, and contained soaked crutons. I immediately called the restaurant, and requested to speak to the manager. I informed whoever responded, of the situation, and informed him I was coming back to the restaurant to resolve the situation. Another round trip of 40 miles. Upon arrival at the restaurant, I spoke to an assistant manager and requested to speak to the manager. I was denied access to the manager. I explained the situation to this assistant manager, offering the deficient container for inspection. He declined to inspect the container stating he believed me. He offered to provide additional meat to compensate for the deficiency. The container he presented still did not contain the meat as advertised on the Website. He advised me that the amount was consistent with the way Bob Evans portions their meat. Another man joined the discussion, I assume the manager. He bragged that I was receiving an additional two portions of meat free, because of the meat already received. He initially advised me that my statement that the family meal was advertised to serve six, was in error. That the family meal served 3-4, and that the catering menu stated 6-8 servings. I retrieved my telephone, pulled up the Website, and showed him he was in error, that the family meal was indeed advertised to serve 6. He repeated that I was getting two servings free, because of the meat already received. I informed the two men that my wife and I would never again patronize Bob Evans, and left. As I was leaving, I was verbally attacked by a bystander who had no knowledge of the transaction. The person I assume was the manager, came over, and asked the interloper to stand down. I left. Given the distance I traveled, the grief that was inflicted on my wife and me, two very meager portions of meat, does not begin to cover our damages. Never was apology offered during this incident. Bob Evans would roll in his grave if he saw how his customers are being treated. In searching the Internet, I see that my wife and I are not the only people being treated this way. read more

I am always in search of the correctly cooked over medium egg and this place was not it. Also my mother ordered over well eggs and they were runny. Burnt toast. Positives my coffee stayed full and the biscuits were super fresh and warm. Brittany our server was very nice and made everything she could right. Hire a new person to cook eggs and you're in! read more

New Philadelphia location. We ate there on Saturday, October 23 and were seated in a booth directly across from the entrance to the kitchen, where we were appalled at what we saw and heard. There was food and trash all over the floor, waste cans overflowing, filth everywhere. The manager was yelling at a waitress. That same waitress later came out of the kitchen, took off her apron which exposed her entire stomach and pulled up her pants. I ordered 1/2 BLT and cheesy potato soup. Sandwich was fine but the soup was cold; my partner ordered the roast beef dinner and the carrots were cold. This place is disgusting in every way. read more

Me and my family are regulars here and I love it. My food always comes out in a timely manner and if there's ever anything wrong, they'll fix it without a question. I've tried to go to other Bob evans locations to be sadly disappointed by tiny pancakes or a rude server or not even getting drinks for like 15 minutes.. I will continue to stay with this one. read more

Home sick and door dash wasn't working new years day so I Ordered car side and arrived at the given time. I was told one more item and they would be out...15 min later I called again because no one had come out. They brought it out with no apology for forgetting me. Fast forward I get home and I'm missing a meal. Manager refused to have it delivered to me. So I drove back again they brought it out (not the manager btw) and no apology, refund or anything except a free banana bread big whoop! Fast forward again, I get home and realize I had not realize they had not given me biscuits with the sausage gravy breakfast!!! So disappointed and may never go back and we used to be regular customers. So check your order because they do not! read more

The restaurant was so dirty. Windows, wooden blinds, wood work were so dirty I wanted to get up and leave. I wonder what kitchen looked like. read more

Every time I order carry out from Bob Evans in New Philadelphia, they manage to forget something every time whether it's silverware, condiments, or an entire meal. We place group orders and spend a lot of money to purchase meals from there. We had banned them from our store but decided to give them another chance but apparently they don't believe in quality checks prior to sending out orders so we will have to boycott them once again. Sad part is they really don't care. read more

Not a bad place to grab a bite to eat but there's a few logistical issues. There's only one door, meaning no double entranceway which results in lots of cold drafts in the winter so don't sit by the door... The seating area is awkwardly arranged and too small. To be fair I've only ever ordered lunch online and got it at the take out register. (The not register they have) so I can't speak to the service but everyone's been nice to me so far. read more

Bob Evans - Breakfast & Brunch Near Me - New Philadelphia, Ohio

I recently visited bob Evans, the staff are great, nice atmosphere, and the food was delicious (especially the banana bread) !! I definitely recommend going here if your in the area! read more

The waitress got all of our orders wrong. Failed to bring out the right meals. Did not being out half our order. I would not go to Bob Evans even if it was the last restaurant in town. read more

after waiting 35 minutes for cold oatmeal and rotten bananas, I do not recommend!

Called and was placed on the wait list for dine in. Gave them my name and phone number. Was quoted 15-20 mins. Waited 40 minutes, I called back to check how much longer. They claimed they called me. They did not. Which would be fine.. however they were rude and didn't offer to get us right in.. but to place us back on the list. Will never recommend anyone to this location. read more

Horrible experience everytime, food is awful.. bob evans usually isn't this bad.. but jeez.. this one is

Seems like it needs a good cleaning or remodel. Not up to the same level as other Bob Evans.

Typical Bob Evans . Always busy, building has been rebuilt in the last several years

Just walked out after waiting 50 minutes and watching three groups that followed us finish their meals and leave. We did get our drinks and ordered after 30 minutes. Finally just gave up on ever seeing food. Hit subway on the way home read more

This is the worst bob evans. Filthy floors ....got our order wrong. It has really gone down hill. And they just remodeled. The carpet is foul. This the second time. It happened before. We always give restaurants a another chance. Off the list we wont be back. Now i know why bob evans is struggling! I dont evan want to think how clean the kitchen is. Where are the inspectors. Ceo you need to have a secret visit to get the full effect. read more

This is a Resturant that we've visited many times in the past. It's had been very good and quick for a "home cooked" type meal, but recently it has become quite slow and has run out of items you'd think they would be well stocked with. Last night was the worst. We waited better than a half hour for our food, and when it did come it was sloppily presented. Our waitress apologized and said the manager was going to talk to us. We waited but the manager was a no show. Finally we had enough and went to the register to pay. The cashier said not a word, just took our money. This Bob Evans is my mother-in-laws favorite place, but we will seek to take her to another franchise in the future till this one gets it's act together. read more

I know you have heard of restaurants will a "drive thru"...well the Bob Evans restaurant at 311 Graff Rd. in New Philadelphia, Ohio is a "drive by". If you are interested in receiving quality fair priced hot food served with a genuine smile "just drive on by", this New Philadelphia, Ohio Bob Evans restaurant, as you will receive none of the above there. There are numerous local mom & pop restaurants around the corner from this New Philadelphia, Ohio Bob Evans restaurant that will very happy to serve you great food for a great price with genuine appreciation with warm and wonderful customer service. Bob Evans seems to have built an empire on providing over priced mediocre food served under protest. Bob Evans has a great marketing program but pays little attention to making customers feel wanted, appreciated & loved 99% of customers that visit a Bob Evans are just happy to be served a quasi-hot over priced meal that they did not have to prepare themselves; Bob Evans knows this and has built their business model around this basic need. Every now and then, a customer shows up that knows a thing or two about the restaurant business, that is when Bob Evens company Motto "Who's Next" really becomes very self-evident read more

The food is delicious but it is always filled up because it is a popular resturaunt with cozy booths and fresh food.