I had a great experience on my last visit at Bob Howard Honda. My service rep (TJ) made me aware of something that I didn't even know that could happen with my vehicle which was very helpful. I was very grateful for the information and advice! Thank you so much! read more

We have come to Bob Howard for years. Toyota and Honda as we own both. Over the last several years the service is progressively more and more awful. Actually bought a used car last year with "minor front end damage" which turned out to be major front end damage. They wouldn't repair and forced us into a new car. Just got the oil changed in the new car it came back to me filthy. No wiper fluid. The tires were rotated and not aired back up appropriately, lost nearly all air in one tire and have to drive home with it as the pressure light came on halfway. The skid pan just fell off while driving, because the bolts were not even put back on my BRAND NEW CAR. I will never go back here. I'm terrified to drive my car after today and will be taking it to be looked over elsewhere to make sure everything is up to standard. Truly awful. read more

I can only give them one star as they sold a used vehicle with a broken tail light which they refused to repair or replace. read more

Bob Howard Honda - Rear broken tail light - Auto Repair Near Me - Oklahoma City, Oklahoma

Normally we have great service from Bob Howard however, their recent computer outage is beyond my comprehension. Especially when this is a nationwide problem. It appears that there are unable to conduct business due to this outage! So my warranty issue will remain on the back burner until this is resolved. After almost 2 weeks all I can say is they better replace their entire IT department! Absolutely ridiculous! They apparently have no disaster recovery plan or this would have never happened! SMH! I'll never give a one star rating but this one comes awfully close! Bob Howard . . . do better! read more

We actually purchased a certified preowned Acura, but the salesman that helped us worked for BH Honda used vehicles. Ricky Page was excellent!!! He didn't pretend to have all the answers, but he found them out. Ricky noticed we looked like we needed help and stepped in. He made the experience positive, and we highly recommend him! read more

We were visiting my sister in Edmund for thanksgiving and had to bring our oddessy to bob howard. Late Friday after thanksgiving Christian K., service manager, was professional, clear, forward with us about our vehicle. We appreciated his energy and clear communication. Thank you so much for your great service Christian!!!! read more

Bought a vehicle in September 2025, paid costs (financed in the loan) for TT&L and when it came time to tag the vehicle, we only got a small portion of the TT&L. We had to come up with a significant amount of money to end up tagging the car. It was only last week that we received the remaining part of the TT&L financed. It only took 3.5 months to receive that after making three car payments. Salesman that sold us the car was great the rest of the experience was terrible. Customer service from the finance department (manager) was the worst. read more

Kristian was excellent. Got me in for a battery change and did two recalls in the amount of time alloted.

Sold me a car with all the markings of an N series and sales man stated it was an N and after I purchased it I found out it didn't have the N motor in it! Now will only give me trade value $15 for it when I paid $21 6 months ago!! read more

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TJ was very nice and friendly. Helpful and made me comfortable to ask questions. I felt bad for others because I could see they didn't have as good as an experience. read more

I bought my 2024 RDX in February of '24. during my FIRST maintenance (oil change and tire rotation) my vehicle was damaged in 2 different places. I called and talked to the service manager and she completely blew me off. she was rude and didn't seem to give two shits that I was an upset customer. when I received texts that my next maintenance was due, I told the person what happened and that my vehicle wouldn't ever be serviced there again, she had the new service manager contact me. his name is Chuck. After going round and round, he told me that they would do the repairs. more than a year later, they were finally willing to do them. I dropped my car off at our scheduled time/date. told them to do the oil and tires while it was there. the next day, they called that my car was ready...once we got there to pick it up, we immediately noticed that neither repair had been completed. I was livid! when I got in my car to leave, the oil had also not been changed. we talked to chuck then, he seemed to care at the time...I sent a pic of the screen to show chuck, he sent me a "" as if to say "screw you". he told me that my car would be repaired, obviously he lied to me. It's still not fixed. I could go on and on. long story short, I would highly advise against doing business with this dealership! They are absolutely awful!!! If I could give ZERO stars, I would. read more

The customer service at the service center is great. Everyone was curious and knowledgeable to include Anthony Robinso. The customer waiting area is clean and the staff quick and efficient. read more

Exceptional service, costumer and physical. Can always trust that they get the job done

Horrible experience. I waited 45 minutes after being told to come down to the dealership, and not one employee asked me if I needed help while sitting in their lobby. When I got connected with my guy, he didn't acknowledge the wait at all or apologize. When he took me out to look at the cars we'd talked about, he showed me the priciest model and didn't show me the one that was in my budget. He also left me standing outside like a jackass staring and shivering at the cars while he went to find a key, came back with a different car we hadn't talked about, then went back inside to get a back up key he randomly remembered they had for the car I didn't ask to see. I tried bringing up the wait to him and he just ignored my complaint. We got inside to talk numbers and I told him I didn't want to buy a car, then he starts busting out all the stops to try and get me to buy one. When they finally gave me my keys back after I asked two times, the guy who'd been helping me told me that should I change my mind, to talk ONLY to him because he dosen't quote "Trust those other dingbats". I asked him what that meant and he explained it meant his coworkers, he didn't want me talking to them because they'd mistreated me. Him throwing his coworkers under the bus to try and impress me really pissed me off so I just said OK and then left. I have never bought a car before, hadn't ever stepped onto a lot in my life. After dealing with this business I am going to go out of my way to never step foot on the premise or the parent group that it associates with. read more

Gotta name drop! Jermaine Navarro Sr. Is THE MAN. No ifs ands and buts about it.. he sat down with me and my Wife for a couple hours and got us in our dream vehicle! He made the process seamless and painless! Thank you so much for everything and I won't be going anywhere else to buy a car as long as I live in Oklahoma. You can tell he really cares about people. Can't thank ya enough! The gentleman walking us around as well, Taylor Cook was phenomenal. Didn't try to pressure us or oversell us on anything we didn't want. #Military read more

Bob Howard Honda - Honda HRV - Auto Repair Near Me - Oklahoma City, Oklahoma

I purchased a "new" 2021 Honda Accord Sport SE from Hector and Lovato. When I arrived it was probably 30 minutes before closing and we did a quick walk around the "new" car I was purchasing. I did not test drive the car , since it was new, and I told the salesperson I just wanted to make sure there were no dents, dings ,scratches or dead bodies in the trunk... "don't worry it's brand new" was his response. After signing the paperwork the dealership was closed and I had to wait for Lovato to come back and fill up the car . When he arrived again with the car I noticed a rock chip in the window. Lovato took a picture of the windshield and said not to worry he would Get it fixed . At that point is when I failed - I should have refused delivery of the vehicle and taken my trade in back. The next day my wife hand washed the car and noticed that there were Rockchips all over the bumper and drivers side head lamp. After several text exchanges , Lovato graciously agreed that they would "repair" the damaged windshield but not the Rockchips because I noticed after taking delivery ... yes my fault for trusting Lovato and buying a dirty car at nighttime. While car dealerships have evolved over the last decade, some of them remain less than ethical breading grounds for commission breath sellers . read more

Bob Howard Honda - Rock chips front bumper - Auto Repair Near Me - Oklahoma City, Oklahoma

I purchased a new Honda Civic in 2016. Great experience. When that car got totaled in June 2021, I went back to Bob Howard. No new cars were available, so I ended up buying a used car. I purchased from the same car salesman, who was great. But buying a used car was a completely different than buying a new car. The car was nearly on empty when I drove it off the lot. No full tank of gas. Not even that courtesy. Plus, they held me hostage at the dealership even when I asked if I could leave to go get lunch because I have blood sugar issues. The only way I would have been allowed to leave was if I put a nonrefundable $500 deposit down on the car. Ridiculous decision from the used car sales manager regarding a long-time customer. My car salesman took pity on me and sent a runner to get food for me. That was completely my car salesman's kindness, and no one else's. Now fast forward six weeks later. I don't have my registration. Ends up Bob Howard Honda sold me a car that doesn't have a clear title. By the way, that's illegal in the state of Oklahoma. And now no one at Bob Howard Honda will return my call. I also should tell any potential customers about the service department. I solely used the Bob Howard Honda service department for the 5 years I had my Civic. The service department was great from 2016 through 2019. But then it went downhill. My sister took her Honda in for a fuel pump recall and then two days later had to have her car towed to the dealership because of a fuel pump issue. The arrogant service department guy was in the middle of telling us that it wasn't at all related to the fuel pump work Bob Howard Honda had done two days prior when the tech came out and said it was. They hadn't connected the fuel pump properly. This was the first domino that led to my car being totaled. Because of this issue, I had to drive my car on a trip where a freak road debris incident bent the frame of my car and totaled it. I absolutely cannot recommend Bob Howard Honda for anything. They have completely eroded my trust in them by selling me a vehicle that they did not have clear title on. They have taken a stressful time and made it even more burdensome. And they simply don't care. They have my money for this vehicle. And that's where Bob Howard Honda's service ends. Run far from Bob Howard Honda. Since 2019, this car dealership has just gotten worse and worse, from its service department to its car sales. read more

While the service team is always professional and I trust them, their process has complete disregard for customers and their time. The website allows a seemingly unlimited number of customers to schedule appointments at the same time. I booked an "appointment " online for Saturday at 7:00am. When I arrived there were 25 cars ahead of me and they told me it was a 2 hour wait. WHY EVEN BOOK APPOINTMENTS???? read more

21 July 23 While traveling home from a Western road trip we had a leak in one of our tires. My wife called Bob Howard Honda and they were ready and waiting to service our vehicle. Service manager took me back to show me where the leak was and it was a sidewall issue which required a new tire. Honesty! A nice trait to see in a business and it's employees. Thanks for your help. TJR. read more

Poor quality of work in performing my wheel alignment service. I took my car in on a Saturday for an alignment after getting new tires and the job was done carelessly with noticeable issues remaining after the service was completed. After the service and before I was able to look the vehicle over myself, the tech explained that the rear passenger lower control arm needed replaced because it was worn out to the point that he could not get the wheel aligned properly. He also assured me that the other wheels were aligned properly and that he had done his best on the wheel with the bad lower control arm. They then quoted me about $900 for the part and $300 for labor to replace the control arm which was no where near a reasonable price as the cost to buy a lower control arm is about $50 and I am fully capable of swapping it out myself which I will be doing. Unfortunately, this is all expected when getting service done at any car dealership so I wasn't too frustrated and I was glad that they identified the bad control arm for me. The thing that did frustrate me and the reason for this bad review was when I drove my car home I noticed that my steering wheel had to be turned about 15 degrees to the right in order to drive straight. I know that this doesn't necessarily mean that the alignment is bad, it's more a sign of careless work and a lack of attention to detail. However, I got home and looked at the front wheels and it appears that the wheels are not facing exactly the same direction as one turns out slightly while the other is straight. It isn't by much but I can notice it just by looking at it. This paired with the crooked steering wheel makes me question whether or not the tech was also careless in assessing the bad control arm. I have been using Bob Howard Honda for all of the maintenance on my 2014 Honda Pilot for as long as I've owned it and until recently I have received good service on my vehicle (just a few weeks earlier they poured brake cleaner in the engine bay to clean up a spill during an oil change which caused it to smoke while I was driving home and they did not let me know to expect this). read more

Do NOT recommend The wait time is ridiculous, and almost non-existent communication between staff members and customers. *gonna try to make this as short as possible* I have been going to this dealership to get my cars serviced for about two years. The service department had been excellent, always kind, explained things well, and did not waste your time. I have even recommended this dealership to people based on how professional this service department was. The last time I was in, was November of 2023. It's time for another oil change, I also was in for transmission fluid change, and for them to diagnose a noise I was hearing. I scheduled an appointment for Saturday, (03/16/24). The wait time ended up being double what I was told to expect, I was there a total of 4 1/2 hours, will little to no communication during this time other than close to checking out. The repair to fix the problem causing the noise that they found, was estimated to take about 4 hours once scheduled. I work in Yukon, and they said that was too far for their shuttle to drive me back and forth for work, and a loner car was not an option, so I had to find my own transportation while my car was being worked on. I dropped my car off at 8:30am, (the following Wednesday) so it should've been ready around 11:30am, at this point, still no communication or update from the service department. I text at 12:50pm to ask for an update, no response. 2:30pm rolls around, I call to get an update because my car should be ready based on what I was told. No one could tell me what was going on, they had to go ask and get back to me. I miss a call about 14 minutes later, and got a VM but I had some questions and I still needed to know when my car would be ready so I would have a ride to the dealership to get it, I called back a couple of times, could not get ahold of anyone. I go up to the dealership at 5:00pm, still, no one knew what was going on with my car, they had to go ask. Then I was told they ran into more issues and they would have to have my car another day. Things happen, I get it, but I should not have to show up at the dealership in person to get any type of answer back about what is going on. Now, I'm going to be without a car for two days for something I was told would take 4 hours to complete, and still not given the option of a loner car, so again I had to figure out transportation to and from work. When I was asking questions about the repair needing to be done and how it had occurred, I was met with nothing but irritation and attitude. When asked if I had not been able to find a ride to and from work while all this was going on, what was I supposed to do, they could not have cared less. They had my car a total of two full days, and after this entire ordeal, when I showed up to get my car at 5:00pm, at the end of the second day when it was finally done and I could get a ride there, not a single soul was in any of the cubicles or service bay. I wanted several minutes, still no one. Finally I got in to the cashier to see if they had my keys and to check out so I could leave. Went back out to the service bay/cubicle area waited several more minutes to speak with someone, no one showed up so I finally left. A little communication goes a long way. Being respectful of people's time, and questions also goes a long way. I don't know what has happened at this dealership from November of 2023 to March 2024, but it is a night and day difference in the worst way. I will not be coming back to Bob Howard Honda ever again, and I will no longer be recommending them to anyone. read more

Had a recall done on my car and so I brought it in the morning and picked it up in the afternoon. I also asked them to do a couple other things for me which they did. When I went to check out, I asked if they had a military discount since I am a veteran. I don't remember the name of the guy who checked me out but he seemed annoyed that I asked, and said he could do one but that it would take him like 10 minutes because he would have to reprint the bill, and that if he was going to do that he was going to help other people first. It might sound small but he gave me a lot of attitude over a simple question and made it seem like a huge inconvenience to get it done. I don't care about the few dollars just felt like bad customer service. read more

Taylor helped us find a car, he approached me as I came in and showed me cars within my price range and qualities i had said i wanted! Jermaine handled all of the financing for us, he was helpful, explained everything thoroughly! Jermaine is the reason i will be coming back here for another other car purchase needs! read more

Updated - 11/10/2020 After working with Brett we were able to come to a post-sales arrangement on the spare key. While not exactly perfect, this has a much better outcome than before. Everything else with the vehicle that I purchased has been smooth, and I'm happy with the purchase so far. read more

Get your popcorn ready everyone. Worst customer service ever. I dropped my car off for a 10 am appointment for a routine oil change and inspection ($160). Waited in the service office area for a few minutes before someone asked how they could help me. I was told by Khristian that he would call me in about an hour to go over the costs. After 3 hours without a call, I called and they stated it had been really busy. Great, I understand it's busy. But don't overbook yourselves then. I had booked this appointment a week prior. My wife had picked me up when I dropped off the car so we could run errands. My wife dropped me off about 215pm because we have a 7 month old child that was fussy so they could go home. We live in Norman. I go up to the cashier's desk and ask if the car was ready. She said no, that they must be getting the paperwork ready, so I told her I would just hang out. I went back up to the cashier around 330pm and they got me with one of the mechanics who said it was on the lift. (After 4 hours you finally are working on it?). Then I waited again. I went up to the cashier's desk AGAIN and they set me up with the manager, who then magically said the inspection was done and that it would be about 15 minutes. 30 minutes after that, I opened up his office door and asked what happened to 15 minutes. Then he went and finally got everything typed up I guess. The service advisor blamed the miscommunication on him thinking I would be picked up by my wife, which was true. But I think it's reasonable to expect a minor service to be done by the time I return 4 hours later. Then finally at the cashier's desk they stated that they were only taking 15% off the service. I said "only 15%?", so he went back to talk to the manager. Then he said his manager would only allow $50 off. I took what I could get and at about 445pm (nearly 7 hours after my appointment) walked out of Bob Howard Honda for the last time in my life. read more

Sold us a lemon barely put my tag on and every warning light popped up so now I'm stuck fixing a car I just paid 28k for. I'll never go back here they are the typical pushy salesman for things you don't need like $800 for a cleaning service I didn't even realize I signed myself up for but that's what you get as a mom taking two kids under 3 to a dealership and being there for over 4 hrs and just want to get the heck out of dodge. The finance department was even worse they act like they are your friend but they don't give a crap about you anything for a dollar these days. If dealerships would treat you with respect and do good by their customer they would create repeat customers that come in every 2 yrs. Save yourself the trip and go to Fowler Honda that's where we usually go they just didn't have much inventory this time love the guys there. Update: cam headers fuel injector and push button start was out. Spent 28k got it right at a month ago my first payment is due in a few days. Luckily Honda has a 100k power train warranty or I would be out a lot of money read more

I recently purchased a Honda Ridgeline from Bob Howard and the salesman, John P, was the nicest and helpful person that I've dealt with during a car buying experience. The finance department got our paperwork processed quickly and got us in and out without any hiccups. They had the truck cleaned and filled up the tank before we drove off the lot. Highly recommend and if you can get John P as your salesman even better. read more

DO NOT go here!! These people will scam you! I've been 3-4 times the past year or so and every time I go they work on things I didn't ask for and end up charging me for it. They will charge you up to 4x the actual price. I needed a starter replaced and they wanted $1800!! I went down the street and got it done for $300... and mysteriously every time I leave this place something new goes wrong with my car. I said the price was too high and asked for my car back so I could leave, the next day my bumper mysteriously falls off.. the screws on one side are perfectly fine and on the other side they are completely gone. I'm telling you this place is awful. I don't support behavior like that, especially from places like this, they are very dishonest and sneaky. I won't be returning here.. and neither should you. read more

Me Brett , after I called you , you didn't do a dame thing, you are one of them , and you don't know how to talk to the customer or how to make your long time customer happy , I am not coming back ever , and make sure my friends know about this . read more

DO NOT BUY TIRES FROM THIS LOCATION!! Will Not help you after the sale. Been multiple times for the same persistent issue and never get assistance when I do I stay for 2 hours just to get forgotten about. read more

I visited this dealership last week and walked out after my lady and I were completely disrespected. The entire sales process was ridiculously not focused on me as a customer. I was told I could not change the equipment on the vehicle I was going to buy that day and and finance team were, for the lack of a worse term - COMPLETE A-HOLES. I strongly recommend you go anywhere else in Oklahoma City to buy your car, as this dealership is completely uninterested in serving their customers. They are using the chip/car shortage as their personal right to treat their customers like dirt. read more

I have bought cars here since 2003. 2003 Honda Element, 2004 Honda Accord Coupe, 2007 Acura RDX next door, 2010 Accord Crosstour, 2012 Honda Fit, 2012 Honda CR-Z, 2016 Honda HR-V. I have brought all my vehicles here for service. Today, I am getting service done with Service Consultant Caleb who is wonderful. However, if you pull up in the drive aisle and RUSS comes to greet you, immediately ask for someone else as he is condescending and will talk down to you to kick off your morning in the wrong direction. He may ask you a stupid question like "did you put in the correct battery?" When you ask about the key fob light that comes on intermittently. Clearly, I was able to START the car and DRIVE it to the dealership for service. He doesn't seem to know anything about cars and appears to assume you don't either. Never have I been treated so poorly here until April 24, 2019. Every oil change, tire rotation, air filter, maintenance minder service has been completed here for all of my vehicles. 16 years. So avoid RUSS at all costs. read more

When bringing my 2018 Honda Odyssey with 31,000 in for regular maintenance I was asked to authorize services that, when I asked specifically if they were recommended by the manufacturer, was assured that they were. Upon review of manufacturer documentation I found that Transmission Fluid Exchange and Fuel Induction System Clean were not indicated for my vehicle based on either the Maintenance Minder system, or by mileage. I brought the vehicle in with no complaints of operation and a Maintenance Minder code of A17, which does not include those services mentioned. As a result my invoice was more than doubled. I have expressed my dissatisfaction to the service advisor and that I expected a refund on those services that were misrepresented to me. I was told that he was unable to refund and that a manager would be informed. I have not heard back in over a week. read more

I purchased a 100 month battery from Bob Howard for my Honda Pilot. Battery went bad after 33 months. I was not able to jump car or charge the battery. Called service department to bring battery in for testing. Service manager said I had to bring in vehicle and could not test battery without vehicle. Went to another retailor who tested battery and found it to be faulty. Purchased a new battery from them, installed and vehicle running without a problem. I guess the service department made money from not honoring warranty. read more

My wife and I worked out a deal on-line with "Jackie" for a 2021 Honda Touring for $33,800 out the door. The offer was emailed to us by Jackie on company letterhead and signed off on by the sales manager. 4 days later when we go in to purchase the car. We are told the deal is no longer "valid" as apparently those "incentives" expired 4 days ago and are no longer valid. Couldn't tell us what those "incentives" were exactly, just that they no longer existed. Manager Jeff, after some "Herculean" effort (LOL!) to see if he can get "close" (his words) to THEIR OWN OFFER THEY MADE 4 DAYS AGO and in WRITING (see below) ! "Sorry, closest we can get is $35,700." We walked. More humorous, they actually have "we don't play pricing games" on their wall! We are now forwarding the emailed offers and a formal complaint to the Attorney General's Office for the Bait and Switch tactics of Bob Howard. Unfortunately, we actually bought a new car there 4 years ago and had a great experience which was why we returned. I don't know what has happened since, but we recommend you go to ANY other Honda dealership. #honda read more

Bob Howard Honda - Sales offer - Auto Repair Near Me - Oklahoma City, Oklahoma

Be prepared if you are planning on buying a vehicle from Bob Howard Honda. Here is my experience: The price of the SUV that I was interested in buying was changed between my initial email on August 1st and my arrival to the dealer on the same day around 2pm. Thank God for screenshots. Mr. Rude confirmed that there was a price change, but that they were honoring the price on the screenshot. We walked out after that, but before we reached our car, we were offered a decent deal. Beware of their financial department. Very misleading practices at least from one of their employees. We were told Honda was giving us a special deal in Honda Care because my husband was a veteran (Note: that special deal was over $1,000 than originally quoted in an email). We were told that we needed to buy Honda Care on that day (Lies, lies. Please note: that you can buy Honda Care later on, and you can also shop around for a better deal. You DO NOT have to buy Honda Care from the same dealer). We were told that Honda Care could not be cancelled, but after one year we could get 90% of the cost back if we were not interested in the product (Again lies, you can cancel Honda Care within 60 days of purchase and get 100% of your money back). Now, there are some positive areas: Kyle, the salesman, was friendly and had a lot of knowledge about the car he was showing us. Brett Goodner, the general manager, was very proactive when I brought to his attention the issues with the finance department. Thanks Mr. Goodner. Jeff Morgan, I only spoke with him very briefly, but I have to mention that he has good customer service skills. I love my new Honda!!! Please note that you can get good deals at Bob Howard Honda. Just make sure that you take screenshots of the price that you see online and that you do not rush to buy warranties and other optional packages. read more

Bought a brand new Honda from them this year. If you know how to buy cars you won't be bamboozled. A bit pushy on the extended warranty sale...and you would think if I have to say no a fourth time...you wouldn't find a way to ask a fifth time. But yes, that happened. read more

DO NOT GO HERE TO PURCHASE ANY VEHICLE. I bought my 2017 Honda Civic here last April and during the buying process I was treated with VERY POOR customer service. I felt like I should be treated better than what I was and still recently treated when I noticed that I was not given the tool to take off my tires a year later and they told me that I can buy it from them when I was never even given it and couldn't find it anywhere in my vehicle. I REGRET BUYING MY CAR HERE AND WOULD TAKE YOUR MONEY SOMEWHERE ELSE. PLEASE DO WHAT YOU WANT WITH THIS INFORMATION BUT THIS IS HOW I WAS TREATED! read more

I only have experience with the service department and aside from the shuttle service and the cashier, I would not recommend this place for Honda service. Both experiences here were not great and a headache in general. They lied about what they originally fixed and then proceeded to recommend over $3,000 in services that I know the car doesn't need. Will not be going back under any circumstances. Just not a trustworthy place unfortunately. read more

Roy was able squeeze my Honda Ridgeline in on Saturday for some regular maintenance. It actually took less time than expected.