Best place to buy your next Ford truck, car or SUV. Bob Tomes Ford in McKinney Tx is also the place for service.

SERVICE DEPARTMENT is impeccably fast and thorough. Really appreciate Ford Service Advisor, Ethan Spence !! Did all we needed, in and out, post haste !! THANK YOU SO MUCH for servicing my dad's ALL Ford serviced, King Ranch 4 by 4. He is VERY picky with it, and you guys/gals are impressive. THANK YOU SO MUCH !! read more

Went in for an oil change and tire rotation. Andrew Gardner got me in and out within an hour.

Bought a F150 from here last year and just had my first service on the vehicle here at Bob Ford Tomes. The team embraces the family owned southern hospitality charm wonderfully. Ethan went above and beyond and had me in and out within an hour, great communication and wonderful human. read more

Elijah relyea has helped me out a lot! Love his energy , easy going , great service . Would recommend him and will keep going to him ! Helping with a smile and care turns a simple service into a great experience. When someone helps you with care, it makes all the difference. Such a positive and helpful experience today. Your help made my day. thank you so much! read more

Elijah was a great service advisor. Helped me with all my truck requirements in a timely manner.

Ron Morris did a fantastic job. If you are headed to that dealership right now that's who you want to ask for in service I'll get you taken care of. read more

I am looking to purchase a new F150 and stopped by Bob Tomes Ford on 1/20/26 to look around. When the sells person approached I told him I was just looking and didn't currently need any help. I walked around maybe two minutes before the salesman approached me again and stated that his sales manager didn't allow customers to walk around the lot without being accompanied by a salesperson. I am 64 years old and have never heard a of a dealership with this policy. I just left and reminded the salesperson that there were a few other Ford dealerships in the DFW area. My new F150 will be purchased at a different dealership. read more

The sales rep was very nice and took a lot of time with us driving 2 F150 trucks. But, once it came time to start looking at numbers... things went south fast. We were looking at 2 trucks, and started working on the 1st one, a 2022. But we decided to change our discussion to the 2nd truck a 2023. We had the usual back and forth negotiations - normal stuff. On the paperwork, they never would tell us what interest rate they were using for the estimates and no numbers added up when compared to online auto loan calculators - not even close. We did the credit application which was supposed to get the numbers to be more exact. The last straw was when we were given a monthly price for the 2nd vehicle and asked to sign off - but I questioned it since it had the numbers from vehicle 1. They assured me it was the price for vehicle 2 . I questioned several times and was told the paperwork would be updated. We signed the "offer". Then the finance guy came out a few minutes later that there was a "miscommunication" and the 2nd vehicle offer was $50 a month higher! On top of that, the $50 higher was for a year longer and they did not disclose that. The sales guy said "oh I didn't even notice that". I had to notice it myself on the offer paperwork. Very shady. If it was a mistake, then I would question the experience of their finance team, but it really felt like a massive bait and switch. Lost all trust in the dealership. read more

I worked with Edgar for financing and literally the worst! I kept having to follow up with him about my financing. Ultimately I did not end up purchasing from here and it's more than likely a huge warning from God. I'd advise people to just steer clear of this place. read more

Watch buying used not transparent on price. Save yourself time going there. Ask for out the door price by email.

Jovi is amazing. Proficient. Explanatory. Transparent. Reasonable prices. Car returned in extremely timely manner. Dedicated customer.

Worst sales experience!! Sales person was very condescending with follow up texts and has no clue on client service. Dealerships really need to invest in sales and customer service training. I was a serious buyer; I leased a different car a few days later. read more

What a horrible experience. 1. The car on the lot that we wanted had a no sale order due to recalls.. why is the car front and center on the lot if you cant sell it? 2. The sales person traded with another dealership to get us the exact same vehicle. We signed on the loan Friday without seeing the car. 3. We were suppose to pick up the vehicle Saturday afternoon. No it will be ready Saturday evening. No sorry we will have it Monday by 1:30. 4. When we called at 3:30 Monday upset that we did not have our car. We were told how the check in process works for cars coming onto the lot. And that they had 75 cars they needed to pull from the lot due to no sell orders. And that they were taking a loss on our deal of $1600. We were not told "We are sorry for this inconvenience". We were not told why our new car was there since Saturday afternoon and did not get first priority Monday morning for make ready. And we were not offered swag to make up for this 72 hour wait. We said "just give me my car". At 4:30 we got a call from the service area that they were unwinding the deal and to come pick up our trade. And when we picked up our trade, they did not give us the title so we had to make another trip to the dealership to get the title. I called to try to talk to the general manager about the situation and was told they are not allowed to put people through to his line or voice mail. We went to another dealer and drove away 2 hours later. Don't waste your time with this dealership. It will cause you nothing but frustration! read more

We drove an hour and a half to look at a specific car. We communicated with a sales manager including the ad with the Bronco we intended to buy. When we arrived, the Bronco was parked out front, we took it for a test drive. Then while sitting at the salesman's desk we noticed the paperwork had the wrong vin number. We questioned the salesman who said it's basically the same Bronco. We looked that particular Bronco up and it was 3000 plus more than the one we came to see. We told him we would like to see the Bronco that we drove here to see. He said it was buried behind a lot of cars so he brought the more expensive one up front instead. The salesman kept trying to get us to sign a paper stating our intentions of buying the Bronco. We refused to sign because we haven't seen or driven the Bronco we drove an hour and a half to see. We got up to walk out. We asked where the Broncos were parked... and wow there was the original Bronco we came to see parked in a very accessible place. I don't know what games they were trying to play. I had a trade in that had at least 12000 in equity and in excellent condition, 7000 in cash to put down and an approved 50,000 loan in hand as well. I guess they didn't want to make a sale. I say all this to say Thank you... we went to another dealership got a fantastic deal, nicer Bronco and i couldn't be happier. I am still left very perplexed at what kind of game they were playing. Be careful and shop around. read more

Just wow - you see a vehicle listed for sale you might as well expect an extra 20% in non-removable fees and add ons. A vehicle under $28k has over $5k in add ons that cannot be removed and somehow are claimed to be added before the vehicle even had a oil change after being on the lot for only 1 day. Gps, Tint and dents removal add ons cost $5k no thanks. Will never do business with this ford dealership. Not told about these adds on till comes time to have final numbers run. read more

Lied about vehicle in stock. Drove hours to see car. Ended up with another car. Added on add on without consent.

Had a problem with a van, took it in. when I got it back, it had more problems! Brought it back! They accused me of mis-wiring the plug wires; I had not been under the hood since I picked it up! They reluctantly made it right, at no additional cost! Another incidence, the transmission was going out after less than 40k miles. The warranty company was out of business, Thomes wanted to charge me several thousand dollars. Took the van to another dealer, yes the company was gone, it had been bought out by another; instead of $1000s, or even $100 co-pay, my co-pay to repair the tranny was only $25! Never trust Thomes Group! Bought a Subaru, supposed to be a certified used. The battery died days later, leaving us walking. They would not replace it or honor the deal we made to provide a trailor hitch, or a CD player, which they agreed to! DO NOT TRUST The Thomes Group! They also would not take care of the torn seam on the driver's seat, at 19k miles; the "certified used" means nothing to them, their sales agreement means nothing to them! DO NOT TRUST THE THOMES GROUP, EVER! read more

Had to bring my car in for a tire issue. There's been a ton of construction by our house and I unfortunately had to slow leaks due to nails in the road. I was greeted promptly in the service department and my vehicle was taken care of rather quickly especially for a busy day. Another great experience at Ford Service. read more

Deception is a good word to describe Bob Tomes Ford. I bought a car there, they first tried to charge $3400 for add-ons, that they said they put on, a lie, the items were listed on the Carfax as being put on by first dealer prior to first sale. After calling it out, they came down to $2788 for add-ons, never disclosed what the cost was for. Sold me an Easy Care extended warranty, said it would cost $2700, but when I questioned a $999 added in to line 1 of the itemization form, was told it was for part II of the Easy Care Warranty, making the warranty cost $3988, and I was never given the contract for it when I was given the paperwork. I canceled it, money to go back on base of car, I hope. And the worse thing that happened, the car was advertised as a Blue Advantage Gold certified vehicle, told it was by salesman, by finance person and director of used car sales. I never received it, but after I canceled the Easy Care extended warranty, I was given an "Acknowledgement of Non-Certified Sale Status" that I signed unknowingly, that the car was being sold with out it. I think it was passed off as me signing that I did not want the Ford extension warranty when I signed for the Easy Care warranty. So my advice is BEWARE, read what you sign, don't listen to what they say you are signing, make sure you get copies of everything you sign, because I didn't. Learn from me and don't be taken advantage of by deceitful people at Bob Tomes Ford. Cinda Russell read more

Deceptive. Terrible. I will never attempt to do business with Bob Tomes ford again. I communicated with salesman about buying a vehicle and made an appointment. I was told the vehicle would be ready for me when I arrived. They supposedly had three of that trim I wanted to choose from. We drove two hours to make the appointment and when we arrived the vehicles were non existent. They of-course they tried to sell us other vehicles for several thousand dollars more than the ones we had agreed on. Wasted a whole day on these people. read more

I came in to test drive a bronco on Dec 7th. I was assigned a 19 year old salesperson who kept making up facts throughout the process, like once he realized I liked the eruption metallic green color, he started going on about how the green color bronco is discontinued next year (which it isn't) and so on and on. Granted I didn't do my research thoroughly but the salesperson not knowing facts about the car they are selling is absurd. And then came the hard sell with the long blonde haired guy, his manager. Not only did he try to take advantage of the fact that I didn't come in prepared , and so pressuring me into buying the same day, he gave me a really crap deal in hindsight and tried pawning it off as the best deal I'm gonna get anywhere in the country. The worst part is he pulled a hard inquiry on my credit, when I explicitly told both of them, I didn't authorize them to do a hard inquiry. He did it anyway, saying it's a soft check and when I got an alert of a hard inquiry on my phone right away, he tried gaslighting me that it's a soft check, and that he knows what he's doing and he does this all the time. I've now corroborated with multiple credit monitoring services and they all show it as a hard inquiry. Why did you do a hard inquiry on my credit report ? I'm going to report this to Consumer bureaus and dispute the hard check on my credit. I'm open to suggestions on how to report this. To top it off, he was extremely rude at the end when he realized I wasn't gonna take the shitty deal, saying how I wasted 2 hours of their time and just being condescending throughout the process. Don't buy your car here and certainly avoid dealing with these 2 people. read more

Left a review about 2 months ago and was promised money back that was overcharged to me by Taylor Munden who I was connected with through Brandon Tomes. Taylor has been absolutely zero help besides telling me how much I should get back, I have not seen a dime of this money and have been nagging for updates but brushed off every single time, as he is too busy or not there. Really disappointed because I thought they had genuinely cared enough to redeem themselves and get my business back. read more

Very professional, easy and upfront deal. 2023 Ford Bronco sport service loaner vehicle, excellent upfront pricing. We started with financing to be in the payment range we needed without of a bunch of back and forth which make the process much less stressful. We did most everything in advance over the web and phone to help save both us and them time. Very good experience. read more

Bob Tomes Ford - Cyber Orange Ford Bronco Sport - Car Dealers Near Me - McKinney, Texas

Update: They asked me if we were able to resolve the issue if I would remove my social media posts. It has been a whole year since my first visit, no resolution and no communication since August. There is an investigation with the national highway association due to the welding/manufacturing issue with my car also claiming that the door can come open while driving. So avoid ford escapes especially. The latest I got today is that ford continues to deny covering any of these escape issues. My car had issues with the driver window not rolling down so after having to wait to get an appointment at Frisco, they told me I had to take it to the McKinney body shop because it's the only Ford approved body shop in the area. It turns out it was a welding issue when the car was made so a whole new door was needed. So I took it there and found out it was barely over the warranty mileage but they can submit it for an exception since it was so close. So they took photos and submitted a warranty claim in November of 2022 and was told I should hear something back the next week. I called after not hearing back and was told it could take another 2 weeks. So after that I called back again and they still did not hear back. I continued to call once a month and was always told the guy was not in that was handling my case. Fast forward to this June and I finally was able to talk to the director who informs me that the guy is no longer with the company who handled my case and at first he couldn't even find my file. He finds out the case was still showing processing but he couldn't see anything further. So he calls me back today and tells me he submitted a new case # and it was denied, they won't assist with the repair due to me having a low Ford loyalty score. Meaning because I am a first time customer, have not purchased enough fords, they won't consider helping. So now, almost 8 months later I'm told this information and I have to contact the Ford corporate rep to see if they will reconsider? I had already contacted a supervisor at corporate and was told there's nothing they can do. Mind you, I have to open my door to even roll down my window and it always sounds like my window/door is open. read more

Update. The service manager contacted me and apologized for the inconvenience and confusion that occurred during my visit. He graciously offered to honor the price that had been communicated to me on the phone. We set up an appointment, I arrived and they immediately took my car and completed the work quickly and efficiently. It also sounds like this experience will lead to improvements in how they have their computer system set up to be able to provide the correct price immediately and not have the service reps guessing how much the "some models may be more" might be. read more

If I could give a negative rating I would. These people have no clue about how to take care of customers, Daniel Benitez and his merry gang of sales people are incompetent. Soent 2 days trying to purchase a used truck, the 2nd day I was sent a TEXT MESSAGE saying they sold it to someone else. Went the next day to a different dealership, had a vehicle by lunchtime, a Ford. Don't waste your time with these incompetent people, you will be highly disappointed! read more

Service and parts department were great. Very communicative. Fixed right the first time. Used to go to Prosper Ford but am very happy that I made the switch. read more

Is there a zero? Bought my son a 2014 F150 a couple years ago and took it here for an oil Leak and other items plus wanted to determine the keyless door entry code After a week they never even looked at the oil leak and told me that to get the code it cost $100 to "hook it up to the computer" so I declined and went elsewhere. Now my son is home for thanksgiving and I stumbled upon this YouTube video took me 5 seconds two years later. Bald face lie by the so called service advisor Beware of this place!!! https://youtube.com/shorts/Rt6KXy64Q_w?si=E1rU15W0scjiutDO read more

Jonathan has been thoroughly with my VW Taos today. Even though I did have an appointment for an extensive repair on Saturday

I bought my 2023 Expedition Max on October 27th. I have officially made 2 payments and it has 3530 miles on it. My sales guy (Wade) was wonderful and I was in and out without any issues. However, since then I have had nothing but issues. I had it for 4 weeks and my brakes started squeaking. The same week I went to put gas in my car and the nozzle wouldn't go in. Turns out that the over flow flap/entire mechanism was broken and needed to be replaced. They fixed that and told me "We couldn't get the brakes to squeak/squeak." Fast forward to two weeks ago when my automatic window roll up stopped working and my brakes were squeaking. I brought my car in and even played a video of them squeaking. I checked in last Friday and I was, again, told "We can't hear them and can't get them to squeak, however, we are going to replace them." Fast forward to today & I was told that I had a rear strut/shock leaking that they noticed when it was up on the lift, and that part needed to be ordered. I could come pick the car up but it's not completely ready. & no estimated time on from ford on when the part will be in. I understand nothing is perfect but a brand new vehicle should not be having as many issues as mine is. I even told my advisor that it is concerning and I'm frustrated while we were texting back and forth. Once I sent that, no response. Coincidentally enough, their system is down and they aren't getting my messages. I guarantee if I was a man walking in, that they would have heard those brakes squeaking and told me exactly what was going on. But they probably assume I wouldn't understand or I'm mistaking "cold weather and rain" for making the noise. I am extremely displeased with a car that I thought I would love! You would think that paying over 80K for a vehicle would at least buy you 6 months worth of time without issues. Not the case. Not only that, but they have had my car in the shop for a total of 4 weeks (a month payment) and I've only officially made 2. Rethink shopping with Bob Tomes. You might not get to enjoy your vehicle. read more

Bob Tomes Ford - A screen shot of my odometer. - Car Dealers Near Me - McKinney, Texas

If you are looking to buy a new truck with a good warranty, RUN RUN RUN away from this place. I spent nearly $100,000 for a f350 with a lift package. Now, they will not warranty the suspension and it's only 2 years old with 23,000 miles. I will ensure my family and friends and whoever I can talk to stay far away from this dealership. I have bought 4 Ford trucks for my tree care business over the last 10 years thinking I was always covered by warranties, I was wrong. I will never buy from crooked Bob Tomes again. read more

Ameen Hekmat help me to get my second car with you guys and was a great service ! Always a great experience with this dealership! read more

Bob Tomes Ford - Car Dealers Near Me - McKinney, Texas

Let's start off with saying I had high hopes. But when you get in there's an immediate bait and switch. I was warned. I called prior and asked if the price online is where we start and Jerry said yes we start aggressive here. I get in. $2500 addendum(nitrogen, "window tint", blue steel protection, theft recovery system, exterior/interior protection). I proceeded anyway. My salesman Wade was fantastic and informative. Jerry on the other hand.... Disrespectful, arrogant, dishonest, and abrasive. He did not value my time or my wife's. He treated us as if our business didn't have any value to the dealership and he was willing to tarnish anyone's name or reputation to prove a point. I would stay far away and personally I wouldn't want that man representing my dealership. I bought elsewhere same day. They could've given me the same price and I would've bought elsewhere read more

Bob Tomes Ford - Addendum - Car Dealers Near Me - McKinney, Texas

Bad service & communication with me on when my vehicle was actually ready. Part wasn't in when promised.

This review is for the service department as it was the only department I have dealt with. Austin was a super great service manager. My truck came in for some minor checkup. He fixed what I knew, found 5 recalls I was unaware of, found a new issue I was unaware with the transmission. By him finding those thing he saved me time and money, car was still under warranty barely. He kept in consistent contact because I told him I was nervous about getting the truck back before my family vacation. By knowing exactly what was going on and that we were getting our family truck safely Austin kept our vacation plans on track. Tldr Austin awesome. Truck back, faster than expected, better than expected. Cheers! read more

Sales people to start with!!! Seemed very bothered and didn't want to do any research for what we wanted no keys to drive any Ford Explorer because they're used for customers. What kind of management is that? I had to call another Ford dealership that was very helpful to find what we were looking for walked out the door didn't even get our name or phone number will never refer this company to anybody And Mr. Blessing wanted to follow up but two phone calls later at 3 o'clock no Mr. blessing. So much for having a Director of online sales. It's no wonder you have 3.2 stars....... read more

03/02/22- Wednesday Thank you Mr. Jeff Humprey (214) 544-5063 and Mr. Brody from Service Department!!! Jjay R1616 read more

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Nope would not ever use this place. Our service rep was a complete jerk and quoted such a ridiculous price we had to just pick up the car and leave. When I went to pick up the car the ladies working at the counters were completely ignoring all of us in line and just chatting with themselves and there was a friendly mechanic eating his lunch who ended up asked if we needed help while he was eating his lunch and finally these unfriendly ladies decided to wait on us. I am sooo incredibly disappointed. One of my kids goes to preschool with the owners son. Lost all respect for this family and their workers. This place is very dishonest quoted me 6k for something another shop fixed for right at $130. Thankfully the price was so outrageous otherwise I might have paid it. read more

James, my salesman, was great. Staff was friendly. I received a fair deal and I love my new truck. I will return the next time I'm looking for a new vehicle! read more