Good place for boba. Simple ordering process thru their kiosk. Lots of selection. I chose the black…read moretea with boba. Drunk came out fast. No real interaction with the staff but they are efficient. Place is clean with some space for seating. Funny conversation to eavesdrop on but a couple was on a date and the girl was talking about her psychedelic experience doing mushrooms and an alien god judging her about her network of friends...I normally don't eavesdrop but couldn't help it in such a small sitting area

I returned to another Gong Cha bubble tea chain which this is located at 38th Street between 5th…read moreand 6th Avenues, Midtown West, Manhattan, NYC. This location is accessible via A train at 42nd Street Port Authority. Upon arriving there was a woman in front of me arguing with the staff persistently haggling the price to be lowered, but to no avail. Woman, no means no! There are other bubble tea businesses within the locale that may appease your needs, but not this particular Gong Cha whom apologized for the inconvenience of the inability to lower the price on the product ordered. As I waited patiently, I took photos of this business' environment. The staff stated the cash register is not working and currently unable to accept either credit or debit cards, but cash only payments. Ergo, I was unable to obtain a sales receipt nor a drink label printed. I wonder if the staff reboot the register or check their internet connection to be offline as the cause of non-functioning O/O/O. [1] Customer service is average. Well... if the staff can lower the price for one customer why not lower it for ALL customers? Surely, why not make my drink order as inclusion for lowering the price, please? Hell no, of course not! The conclusion was ironclad. In the real world, this cannot happen. As I stood on line waiting for this woman to let go and walk away from her argument I had shrunk to my own gnawing thoughts. I took photos of the atmospheric environment. There is a cute signage: "Bubble tea where refreshment meets creativity." The pink metal water bottle is very adorably cute which is something that I would certainly purchase. Peach green tea, medium $7.25 My favorite default topping grass jelly (aka herbal jelly) loeng4 fan2 涼粉 is my standard request for $0.75 which was good, but not served chilled. At 30% sugar level request, it was slightly higher in sugar content. Former NYC Mayor Michael Bloomberg would shake his head at me in disbelief with disapproval and disappointment for consuming this excessively sugary drink. The peach green tea was not the cause of the sweetness but a man-made sugar embed measurement error. Nevertheless, this Gong Cha satisfied my bubble tea fix as it is now my addiction - in addition to my other addiction, writing. [1] O/O/O = Out Of Order

Ordering frozen yogurt at this Pinkberry was one of the most horrifying customer experiences I've…read morehad. When I walked in, I immediately went to the display showing all the toppings. I've never been to a yogurt store that makes you pay a set price first before selecting toppings, which also means toppings are limited based on the yogurt size (something I only realized later after looking at a picture I took in the store). The employee who was supposed to help me immediately gave me attitude, as if I was supposed to already know all the "rules" of the store. I said nothing that would have warranted that reaction -- I simply went over to the display. At the register, I scanned my rewards app then couldn't find the card reader to pay. After about 20 seconds, I realized it was sitting on top of a case of water bottles (pictured). The topping limit signage was also placed off to the side of the register where customers wouldn't naturally see it -- it wasn't even on my side and was partially blocked. I only found this out when I went up to the counter after I got my yogurt. While choosing toppings, I asked how many I was allowed, and she responded, "How many toppings do you think you're supposed to choose?" with a noticeably rude tone. When I chose cookie dough as my fourth topping, she only gave me a few pieces, dropped another on the counter (pictured), and ignored it. The cookie dough topping was stale too. I also noticed she did not seem to treat other customers the same way. I eventually went back to the register - I asked her if the yogurt was actually strawberry matcha because it tasted like vanilla. I also asked about her rudeness because I genuinely didn't understand why I was being treated that way for asking simple questions. She said the information was "on the wall," even though it was difficult to see. I actually ended up apologizing earlier because she made me feel like I was burdening her. The only personable thing she said the entire interaction was that I didn't need to apologize, but the tone still felt unfriendly. Two customers sitting nearby ended up leaving without ordering. I understand it was Super Bowl Sunday and she appeared to be working alone, which may have contributed to stress. Still, I left feeling extremely shaken and even spilled yogurt on my jacket afterward. I would not return to this location. I used to come to this location sometimes, but after this experience -- and a previous visit where I ordered a tea and received very little -- I would not return.

Froyo used to be the thing and Pinkberry was probably the one that started it all. Now most of the…read morefroyo places no longer exist but Pinkberry is still around, this says something about Pinkberry. I must say the tart taste is unique and it is our favorite. We still enjoy it, but seems like the toppings were not as good. The service was not bad but so-so. If you like froyo IMO this probably is the best tasting one.

Solid boba tea spot. We ordered Roasted Oolong Tea Latte, Golden bubble Milk Tea, and Lychee Milk…read moreTea. We lessened the sweetness on these drinks and the balance of tea flavor, sweetness, and creaminess was top notch imo. I was impressed with the roasted oolong and Lychee Milk Tea profile. No issues with service. This is mainly order to go style.

This was very close to my work, and I've been wanting to try for a while. I guess you can say I…read morefinally caved. I got the golden bubble milk tea which is their most popular drink. I didn't realize golden bubble literally just meant golden boba balls. I thought it would be some sort of special milk tea flavor LOL. But it wasn't so it was just your typical milk tea (which was pretty good) with LOTS (too much) of boba (not good). The boba to tea ratio could definitely be a lot better, half the drink was boba which is way too much. I also wish the boba was a little less chewy. They recommended 50% sugar so I got 25% and it was still too sweet for me. The upside is that it did satisfy the boba craving for the moment. And the service was quick! It was also a little bit hard to find this store because people were doing construction around the building.

Staffs were friendly. There are bubble tea, and food you can order from here. I ordered a regular…read moreKorean Hot Dog which was $4.99. There are tables and seats where you can sit and enjoy your meal here. Service: 4/5 Food: 4/5 Ambience: 4/5

My bubble tea crawl continues throughout NYC attaining my favorite default grass jelly loeng4 fan2…read more涼粉 choice topping. Ahh, grass jelly loeng4 fan2 涼粉 is my childhood favorite dessert and summons nostalgia! It is my mission to search for bubble tea businesses that offers grass jelly as a topping for my primary reason to patronize. It was abundant which filled one quarter of my medium sized drink. The grass jelly topping is New York City standard priced at $0.50 at least there is sustainability and a sense of normalcy. I requested regular ice, but the entire ice dispensed disappointedly melted and the drink became room temperate. Heat wave medium $6.00 Passionfruit green tea with grass jelly, 50%, light sugar. The drink alone was good quality. While scanning the electronic menu the drink names appear very comical and not business appropriate as well as this bubble tea business name Ho Ho Te. The sound speakers is boisterously loud blasting music directly at my face by the ordering counter. The cashier associate was 90% inaudible of her customer service questions due to the boisterously loud blasting music as I had to fight loud vs. loud by blurting loudly several times: "WHAT?" Why would a business intentionally place sound speakers in front of a ordering counter station where customers must communicate their food/drink orders? How can customers place their drinks orders with clear specific description/instructions only for the cashier associate to inadvertently obfuscate by misinformation because the message conveyed was utterly misinterpreted? Communication is vital for ordering and order fulfillment accuracy in the food service industry! The cardboard paper straws available are environmentally sustainable friendly for biodegradable and compostable. However, these cardboard straws taste AWFULl!! The drink selection is very limited menu compared with other bubble tea competitors. Disappointedly there is no Jasmine green tea on the menu. There are some food items. Takeout menus are available for grabs. Loyalty card is available which also serve as business card where the back is printed in gold foil. This business is very accessible by MTA NYC Transit at Port Authority 42nd Street's A, C, E trains and buses near the peripheral of Times Square.

Happened to walk by the store and saw the sign for tieguanyin soft serve and tea flavored ice cream…read moreis really my soft spot so ofcourse I had to get one to try. I walked in on a Sunday around 5pm and it was empty. $8 for a soft serve is quite pricey but you can get 20% off if you order a drink. The soft serve itself was smooth and had a nice tieguanyin flavor, but a tad on the sweet side and I would've like it if the flavor was a little more intense. The portion is generous as it should because it's $8! I used my spoon to eat it and there were ice cream completely filled from top to bottom. Overall, it's not a must get item whenever I'm in the area given the price but it's a nice treat every once in awhile.

Lovely tea shop offering both loose-leaf teas and boxed tea bags for purchase, along with boba…read moredrinks. I didn't buy any tea to take home and only tried the boba. It was pretty decent--nothing extraordinary, but it definitely satisfies a boba craving.

Delicious ice cream and quick service are two of the hallmarks of Surreal Creamery from the two…read moretimes I've come here. Between the ice cream in mason jars to the boba teas, everything has been spot on, and can be customized to your taste preferences. What people aren't talking about is the incredible value Surreal offers -- from my two years of living in NYC (and coming back multiple times since), I don't believe there's an ice cream spot that matches the value here. Mountains of ice cream to be devoured solo or enjoyed with a friend (every bite is delicious), but it won't break the bank. 12/10 would recommend! One note, the inside of the store is pretty small, so plan to eat your dessert outside, or, if you can get lucky and snag some of the limited counter space inside, know that you probably can't dine with a large group inside.

This is the cutest little boba shop with unique ice cream creations. I came fir a Tokidoki event…read moreand the staff was as excited as the customers! I love a good thematic celebration. The brown sugar boba is tasty, chewy and sweet. Next time, ill get the cookie monster or matcha ice cream boba

The Dubai Chewy Brionut is one of the best & most unique donuts I've ever had. The outer layer is…read morelike biting into a soft tiramisu mochi pillow. Then the sweet brioche layer. Finally, the kataifi & pistachio center. The crunchy sweetness of this beloved flavor combo is undefeated. The friendly staff deserve their flowers for this deliciously incomparable treat. Get your Brionut whenever you're near K-Town. This cozy & quiet donut shop also has a smaller cookie cousin (Dubai Chewy Cookie) to the Brionut. I pity the fool who doesn't get both.

06.04.26 @4:20pm The service is great but the donuts is too…read moresweet. Got 2 specialty- tiramisu and i think the other one was pistachios which was like chewing on sugar. The Dubai Chocolate Chewy Brionut and Double milk tea donut. The Double milk tea donut was the only one that not as sweetened which was nice.

The space is very small and crampy. But they have 3 small stools to sit while waiting. I got the…read morebasil popcorn chicken to try. I like that they made it fresh. I didn't get a lot of basil taste but the chicken is perfectly fried. If I come back to the area, i will try the spicy popcorn chicken.

For a bubble tea shop in Chinatown, I honestly expected better. The shop was small and cramped. The…read morecustomer service was mid at best. We got their mango slush-- one with popping boba and one with egg pudding. The mango slush tasted very artificial. The one with the popping boba, I only finished half way and threw it out. The egg pudding one was better. This definitely caters to tourists who don't know what they're getting or what to expect. Coming from Vancouver, I am more than disappointed.