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    Bob's Automotive

    3.7 (6 reviews)
    Open 8:00 am - 5:00 pm

    Services - Bob's Automotive

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Bob's Automotive Photos

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (6 reviews)

    I had my car serviced yesterday, and it took about (1) hour, because of ALL the cars in line! They…read morewere good in reviewing ALL my concerns and I used a GROUPON.. this saved me some money! I will go back when back on town!

    Would not recommend!! They "chiseled" the drain plug out of my daughter's car, ultimately leading…read moreto enough damage that replacing the oil pan was the only solution to resolving the oil leak from the damage they caused! The oil change was $170, and the replacement of the oil pan was $1000. They refused to stand behind the damage they caused even after us taking the vehicle to a mechanic and having documentation as to what caused the damage/leak. Taking it to a mechanic was suggested by their customer service department in order to get documentation to prove they were at fault. We even still have the damaged oil pan as evidence. Since the repairs and provided documentation, I have contacted their customer service several times in an attempt to get an explanation as to why they denied the claim. They only "leave messages or email" the "area manager " to contact me, which still has not happened after one month! I even emailed the area manager myself, asking for an explanation with no response! I spoke to the area manager once in person prior to taking it to a mechanic, and he mentioned the possibility of the vehicle running over something prior, which jammed the plug. Per the mechanic we took it to, there is NO evidence of the car running over anything, and again, we have the pan as evidence. The area manager also suggested we connect with the facility that did our prior oil change, which is quite funny because it turns out it was Valvoline! We have also made attempts to connect with the area manager again at the facility, which has only resulted in speaking to RUDE "managers" who won't listen or assist in any way. At one point, they told my husband, "it won't do you any good going above us". We would like to be reimbursed for the oil change and repairs needed from the damage they caused, but even a simple return call with an explanation as to why they are denying the claim would be the courteous and right thing to do and this has not happened! I am a leader in my profession and know the importance of service recovery and connecting with your customers. Their system is lacking, and we will not return!

    Midas

    Midas

    (13 reviews)

    They lie. It's that simple. Don't send your young drivers there for car inspections. They will take…read moreadvantage of ignorance and naivete and show no remorse when caught in the act. We have the photos to prove it should this review be challenged.

    Went in on Saturday for an inspection and asked if they could also do an oil change. Said yes,…read moreestimated a price. Finished with my car & came back to the counter. Said "$12" I looked at him and he then said "oh! $53.." I said - they DID do the oil change, correct? He said YES. then I got in my car after paying and did Not see an oil change sticker. So went back inside and asked again. He said yes and filled out a sticker. I kept thinking he was lying to me. So asked a friend how I make sure they did the oil change. She said check the oil. If dirty/dark colored they did Not. It was dirty! I called them and at first acted denial then called me back and said it was a mis-communication w his tech guys. I said I just want a refund. He said no! They don't do refunds! Said he'd comp the next 2 oil changes (like I'm ever going back there!) it was obvious they took advantage of a female by herself! So I had to wait til Monday to call and speak to a manager. Manager said he'd have to call "higher-ups" to approve a refund!? Wtf. So Monday night he calls & says "ok management approved a refund and you have to come back in the store to get cash". Ridiculous and very unprofessional. And wasted so much of my time!! I truly believe he lied when he knew they did not change my oil. I'll never go back there and I would highly recommend you don't go there!!

    Bob's Automotive - autorepair - Updated May 2026

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