Food was good fries were fresh and seasoned to perfection highly recomend it here and the beverage was tasty to 5/5. Chicken was good and crispy read more

Bojangles - 3pc Leg & 2 Bo fries Mac n' Cheese - Fast Food Near Me - Matthews, North Carolina

Slow. Poor service food cold The app is worthless. To be the worst Bojangles in North Carolina read more

RAW CHICKEN and ZERO accountability. Being served RAW CHICKEN is unacceptable and dangerous. When it was brought to the staff's attention, they showed no concern or accountability whatsoever. The food was disgusting and the service was just as bad. From the very first encounter, the older lady working there was extremely rude and clearly should not be in a customer-facing position. I will never be coming back and will be contacting the health department!. read more

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Yes Jesus loves me. Yes Jesus loves me Yes Jesus loves me.. He put this Bojangles four minutes up the road. Lol did you know there are no Bojangles up in Massachusetts. Wow. We are very fortunate to have this southern comfort food. My personal favorite is their signature biscuit which is the Cajun chicken biscuit. Got to get dem Bo round's also lol. Bo time anytime that's how I roll. Trust me and don't forget that sweet tea. God Bless my fellow foodies Always. read more

Bojangles - Get this - Fast Food Near Me - Matthews, North Carolina

Don't waste your money on the Carolina Crunch or the apple dessert. After ordering through the automated system which couldn't understand that I didn't want meat on my Crunch I had to park and wait for my order. The Carolina Crunch was a greasy mess that fell apart and the dessert was nothing more than topping over a not very good biscuit. read more

The staff is really rude,and weird. I went through the drive thru and the girl passed me the chicken out the window without it being in a bag. All the staff was laughing like they were at a comedy show. This is the worst bojangles I've ever been to. The fries were very salty food was disgusting. I wouldn't recommend this place for anyone to eat. read more

REALLY BAD EXPERIENCE!!! I went to pick up me and my friends breakfast before work, ordered and then proceeded to pick up my purse to get my card out, i went up to the window and she just yelled the total at me, i told her that i needed a quick second to get my card out and she slammed the window shut on me. Then she came back a minute later, I handed her my card through a crack in the window she didn't even re open it, then she handed me my food and I got my card back and left. The food was good but the service was the worst I have had anywhere, I was a waitress for 5 years so I am not a person who writes negative reviews ever but this experience was VERY disappointing. read more

We waited 20 minutes past when the app said our food was supposed to be ready. We walked out because the restaurant was so nasty and they were out of items we ordered. read more

I door dashed and waited over an hour for my order because the workers didn't print out the ticket to make my meal then they cancelled my order completely because they couldn't "fulfill" it, called them MULTIPLE times before and after it cancelled just for them to suddenly be busy and not answer, I will never order food from here again. read more

I bit into the chicken and immediately tasted the blood. Manager would not provide a refund. read more

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Food was perfect. Service was exceptional. I ordered at the drive- thru today 2/26/2025 around noontime. The young man at the service window made eye contact, spoke pleasantly and with a smile. Plus I noticed he was friendly also with his co-workers. There was a little wait in the drive-thru but I didn't mind. My order was correct and my food was hot and fresh! read more

Came and Ordered a 3 piece combo with thighs and I was not Given My order. When I got home and Looked I received a 5 piece Combo. Bad bad service!!! read more

Where my chicken supremes at tho. $10 for 3 chicken nuggets. Taste like they were fried hours ago read more

Bojangles - Fast Food Near Me - Matthews, North Carolina

Do not order curbside. Employees never came out to give order. I had to walk inside which is fine, but what pissed me off is that the employees were inside just standing around. I then asked for my order and they could not find it until I told them which car I I was driving. Then the order was wrong and I had to wait for them to fix it. Then I asked for my BBQ sauce that was paid for and the employee said it was in the bag already which it wasn't. Then she proceeded to check my bag to be sure I wasn't lying and guess what?? No BBQ sauce. Then she told me it was an up charge but I reminded her that it was purchased already. She then turned around and handed my my paid for BBQ sauce. Simple jobs can't even be done by stupid people. Do better people! read more

If I could give them a negative 5 I most certainly would!! The cashier told me she would bring my ham biscuit. 15 minutes later still no biscuit. My daughter went to the counter, she hollars, give him his ham biscuit! No apology extended at all. Evidently Bojangles put up with her because they don't have any other choice. Needless to say I'll never go back to that location under any circumstance. I honestly think they are proud of their low rating and reputation because absolutely nothing has been done to change it. Makes me wonder if they abide by the employees sign about washing their hands after they use the rest room. If you can forget about a biscuit, what would make you think they wouldn't forget about washing their hands. read more

I have stopped at this Bojangles for the last two Sundays at about 11:30 am. The line was about 7 cars long when I pulled in, but 2 left because the line did not move for 10 minutes. Last Sunday I was there 45 minutes from start to finish. I got no napkins, no eating utensils. I had ordered slaw with my meal, but was told they had no slaw, so got fries. Today I was again in a long line at 11:35 and finally got my order at 12:20. Again I ordered slaw, but at the pick-up window was told no slaw was available. Got home with no napkins and no eating utensils again. Will not stop here any more on Sunday. Will tell others how bad the service is. read more

Super dis-satisfied. 15 minute wait just to get to the window to pay for my food, the AI ordering is cool but it has to have a 10-20 second buffer between what you say and it processing. read more

You need to KILL the fish sandwich. It's just a crusty, dry. pcs. of I'm not suree what.

I was brought here on a recent family visit. My fam had just moved to Charlotte and have become enamored w/this place and told use we had to "have a taste of the South". If the South tastes like overcooked day old fried chicken, then I will continue to partake in consuming fare that was influenced above the Mason-Dixie line. So yeah...the chicken tender meal I got was not great. The chicken was dry, the breading was pretty awful and had no flavor (maybe I should have gotten the "spicy" option?) and the biscuit was hard and dry (I think their biscuits moonlight as hockey pucks). The mac n cheese was on par w/KFC, so not terrible, but not amazing. The only thing this place managed to get right was the sweet tea, but if they could not get sweet tea right this far south, then their "Southerner" badge would have officially been revoked. I had expressed my meal dismay to my family and they agreed it was "an off day". I advised them I did not want to put in the gastronomical research to prove them right or wrong and considered my visit here a "one and done" tourist from Texas experience. read more

Bojangles - The tenders combo - Fast Food Near Me - Matthews, North Carolina

This used to be one of my favorite spots!! But this last experience was not a good one. The cashier that placed our order seemed to be the only person on the front end. The quality of customer service has diminished. Who wants to eat somewhere the staff is horrible! read more

Me and my boyfriend pulled into the drive through to place our order and sat for just a second before the lady came on over the speaker, I had to tell him my order piece by piece to make sure everything was right(supremes pause, max and cheese pause, large tea pause, honey mustard) and after he had said my order the lady taking our order hadn't even finished asking us if we wanted anything else before rudely telling us our total even after we had said hang on. She was probably the rudest fast food worker I've ever experienced, the whole ordeal took about 45 seconds so there definitely wasn't enough time to place both of our orders. If you come here you better know exactly what you want and tell the person taking your order all of it all at once, do not take pauses in your order to repeat yourself or ask anyone else in your car if they want anything read more

So if I could give zero stars I would. One day I ordered a breakfast combo online. I went over to the restaurant to grab my order. When I arrived I was immediately met with hostility from an African American woman working the counter. She told me that she didn't see any online order in the system. I showed her my receipt indicating that I did in fact pay for an order at that location. She would not even consider the fact that something went wrong on their end. I feel as though a normal or decent worker would handle the situation professionally and find a compromise. This woman was a bully and she humiliated me in front of everyone in the building. I ended up calling her supervisor although I know not much was done. I've heard from many people about this women at this location and how rude she is. She does not belong in customer service related industries. I will never go back to this location. She ruined my day and I did end up crying due to the way she treated me. Not good! read more

Oh Bojangles, why oh why did you do this to me? I am not a fast food girl. I am not a frind chicken girl. But, damn it, Bojangles, you made me fall in love with you while I was on vacation and now here I am back in California mourning the loss of you. I hate holiday romances!!! That breakfast platter with scrambled eggs, grits, bacon and a biscuit... um, YUM. The spicy chicken filet? WHAT? I LOVE YOU! And then CHEDDAR BO!!!! OMG What is not to like when you have cheddar cheese melted on a biscuit under a broiler?? AND THE ICED TEA! IN A JUG! How will I live without you? My soul is empty without Bojangles. My tongue is depressed. I will forever miss not just your delicious food, but staff so friendly, I wanted to sit down, hang out and just chat the morning away. What will I do? =( read more

Food is always good when u can get it. Service sucks. Wish management would monitor their stores. Can't wait til chick fil a opens again.

The chicken I purchased was raw in the inside and still had feathers on the wing. They are definitely NOT cleaning their chicken. Terrible quality. I will choose Popeyes next time!!! read more

Let me preface this review with the fact that I grew up in Northern Virginia so technically I would be a "Yankee" We did not have the pleasure of Bojangles up where I grew up, but I think it's slowly starting to make its way into VA. Popeye's was my absolute favorite (and still is in some respects) but livin' in the south, I gotta give props to Boj's. Unfortunately I've put myself on a diet, but I really really do enjoy Bojangles when I do get it - when people from out of town come in. It's a great excuse to get some good chicken, biscuits, and sides. This location is off Independence Blvd. Unfortunately you can't get to it easily when you are traveling East - just make a U-turn and you are good, but getting back out (if you want to continue East) can be a little tricky. Other than the logistics, the chicken is great... the staff is always friendly... and the place well kept. read more

I get to the drive thru and the girl is rude. I pull up to the window where she tells me that they put the wrong biscuit in and it will take 5 minutes to make. I said it was fine just give me the biscuit they already started making. She then tells me it's going to be a few minutes for my other food and I need to pull to the door. I sat there for 15 minutes because they forgot I was there. The guy working literally screamed out the door "I thought you gave her the food already." I said thank you and drove off. When I finally made it home I open the box to find chicken tenders that are the size of chicken nuggets. When I called to ask about it all the worker could say was "that's just how they come. There's nothing I can do about it." They should have clearly been able to see that they aren't even big enough to be considered chicken tenders. They want $15 an hour and can't even get an order right? This is absolutely ridiculous! read more

Bojangles - A "chicken tender" that is not even as big as my finger - Fast Food Near Me - Matthews, North Carolina

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Love fried chicken, sausage biscuits and seasoned fries. HATE the slow service. One star for being such SLOW "fast" food. read more

This shouldn't be listed under fast food, I've been stopping here off and on for 2 yrs. I guess I have a lapse of reasoning. This is absolutely the slowest Bojangles on the planet, the only thing that's consistent is if there's 2 cars in front of no matter the time of day 20 min, I was just there. 2 cars in front of me , 17 min, I asked if they were all on break, fully staffed, just slow as slow can be. I could order , goto McDonald's get my food and eat it and still be waiting for my food from them. it's a joke , read more

Their hours posted say 10, but closed at 9:18. Sucks when gas is 5$ a gallon and you have to go home empty handed.

I've never left a bad review of a restaurant but this was so bad I felt like I needed to. Super rude staff. Obviously nobody there that cares about their customers. Worst Bojangles I've ever had and we love Bojangles. The chicken tenders were way overcooked. We both got supremes dinners and out of the 8 tiny tenders three of them were thrown away. So hard that when I tried to break one in half it broke into five big pieces. The dirty rice was really dry. The biscuits were hard and the tea tasted really old. If we hadn't gotten it to go I would have asked for my money back. Will probably never go here again. It's been going downhill for a while now. Too bad. It's the closest one to us. read more

IF I COULD RATE THIS 0 STARS I WOULD!!!! WORST BOJANGLES EVER!!! And the staff is SO SO incredibly rude. This is THE SLOWEST bojangles in the ENTIRE STATE OF NORTH CAROLINA!!! Please please do not go here I would not go here ever ever again I'd rather starve to death than ever be around that building in general ever again. Even the MANAGER was a horrible horrible person this place needs serious help. Worst customer service ever. If you go here expect a 20 minute wait ATLEAST in line whether it's the drive thru or inside. If you want really really bad and slow service this would be the place for you! read more

I get to work early so I love to grab Bojangles off E. Independence in Matthews, NC. There are two different men that work different days. I love it when they work because they are actually open and they have season fries. When ever the women work, THEY ARE NEVER OPEN even though the sign says opens at 5:00am and I am there at 5:45???? I go to the window and they literally tell me "we are not open" To the guys who work there, LOVE YA! To the women that work there, please open the restaurant when it is supposed to be open. I have told the workers about this situation but it still happens. Bojangles, you are losing money read more

First time at a Bojangles. Food is good but the service is terrible. The employees were fooling around, which explains why no one knew what I ordered when I got to the window. read more

This place has really gone down hill! Biscuits do not look like BJ's biscuits. Tenders were not hot enough and tasted old. The dirty rice looked two days old (very mushy). Only one person in store was servsafe certified and surely they were not there based upon all the many obvious violations. read more

Very unprofessional and the food wasn't good. Would recommend you visit another location.

Simply OK. Staff said their thank yous but didn't seem to care at all. Place seemed pretty clean. Fries great. Chicken tenders a bit old. Biscuit great. One thing that got me was a cleaning bucket someone left on the handoff part of the counter where food was coming across. Been in food a long time. I know that's not ok. Overall just ok. read more

Bojangles - Cleaning bucket on handoff counter where food is coming across. - Fast Food Near Me - Matthews, North Carolina

I was just here and I come here every morning to get my breakfast however I have noticed a lack in the quality of the food lately. And today was Far by the worse everything seem out even the Ham didn't have a Taste. Like did you drop my food or something I will not be back. "Y'all need to get a new cook or new staff or reevaluate how you cooking this food because it is horrible"! I wasted my money I will never suggest this location . Signing off a hungry nurse on the way to work. Thanks a lot. Get it together. read more

No Stars -simply disgusting. When I bit into the leg the barely cooked meat dripped a mixture of oil and water. I squeezed it between my fingers and more dripped out. The thigh the same story, the fries were passable but I was too disgusted to eat any of it by that point. I dropped the whole tray at the cashier, told her why and walked out. $6 wasted. Drove a mile up the road to Chick Fill A, which is not terrific but at least is not crap. I'm continuously amazed at the love people have for what in my book is garbage. edit: I've been told that possibly the water came from the chicken parts being dropped into the fryer before they finished defrosting. Sounds plausible considering the batter looked cooked but the meat not so much. read more

I went thru thru the line at 7 pm and waited at the speaker for 10 mins and no one helped us, we pulled up the window and the young lady who was just standing around waved us off as if they were closed. We tried calling to see if they were actually closed and they kept hanging up on us. I've been there multiple times before and it's always awful service. read more