I dont often take the time to write a review. Only when I am really moved to do so, and this…read moreexperience deserved a few mins of my time. ...I was recently in an accident where the other party was at fault. Because of some issues on their end nothing has been straightforward, simple, or accommodating. I cannot be without a car (who can?) and I needed to rent one. I came thru the door with 100 questions, expecting more aggravation, and preparing myself for more confusion. Luckily Mackenzie was behind the counter. She was, and has been, the only one throughout this whole process that's been not only helpful, but a pleasure to deal with. Just a really good person. She had an answer for questions that she wasn't even required to have answers for! Helped us out in every way we needed. Gave me 3-5 different options on what I would like to drive off the lot, and made the entire process simple. It was one of those experiences where you leave and think to yourself "I don't need to work there to know that that place would be LOST without her!" What a valuable employee. I really hope Enterprise somehow reads this because she helped the person out in front of me just the same, and I was walking out she was already greeting the next person with the same "happy to help" cadence. Awesome. I wish her the best in whatever she does, but customer service should definitely be something she stays with!

i used to like this company but not anymore!! calling them and getting someone to pick up the damn…read morephone is ATROCIOUS!!! You have a better chance of winning megabucks !! One of the employees i spoke to claims "we have 4 phone lines and over 500 cars in our lot",,,,perhaps investing in more phone lines instead of more cars is in order?? Prices are fair and i do like the idea of them bringing you and dropping off the rental at the body shop but if you can't get anyone to answer the phone(or emails sent) in a timely manner then that feature isn't that much convenient!! UPDATE:::::::::To Michelle that responded to my original review i am currently on hold now for coming up on THIRTY MINUTES.,,,,i have pretty much memorized the pre recorded sales pitch about how you "simply treat customers the way they SHOULD be treated".......how can you "run a family owned business in a corporate world" when you won't even pick up a phone Michelle??? I was hoping for an offer of a phone number to reach you at so that I could have you email the receipt that i was promised several days ago!

GREAT EXPERIENCE WITH DAN AND ISSAC!!!…read more My body shop sent me to hertz to rent a car while my car was being repaired. Dan came and picked me up, and called my insurance company to get all the paperwork in order. While speaking to my insurance they stated they do not "direct bill" with Hertz. Dan was so kind to find out who I would direct bill, ( enterprise) got my claim number, set up a reservation for me. Dan and Issac also gave me a ride to enterprise. Talk about going over and beyond, these guys are AWESOME!!!! They deserve a RAISE ASAP!!!! Thanks Guys,

Horrible experience! Canceled a reservation for a pick-up truck, day before reservation, got a call…read moresaying that they don't have my car. Told that they would look for an alternative, but never received a call or follow-up. Hertz Gold Member for 20+ years. This rental was through Dollar, but is Hertz also. Offer low rates, but don't deliver

Reserved and paid upfront to Budget/Avis for a Toyota Corolla. This was the first time I rented a…read morevehicle from them. My husband and I arrived at the Woburn location to pick up the vehicle. I had the print out of the reservation with me. The woman behind the desk seemed to be indifferent, didn't want to be there, etc. She asked if we wanted insurance on the vehicle, we stated no. We stated that we are using our insurance company, Allstate. She went into this rant that if anything happens to the vehicle, we will have to pay out of pocket of $5,000. She had to keep repeating that we will pay $5,000 out of pocket. I told her we are using our insurance company. Never had a problem with Allstate. She then asked if we are using their toll package, we said no. We have the EZ-pass. Once we had that all worked out, we didn't get the Toyota Corolla. The representative stated that they are all out of the cars and only have SUVs. She gave us a Chevy Equinox. She didn't want to go around the vehicle with me to see if there were any damages to the vehicle or anything. She also didn't come out to see if I had any questions about the vehicle. I was in their parking lot for a few minutes to figure out how to move the side mirrors, what side the gas tank is on, etc. Before I checked the vehicle out, she stated that if we bring the car back not clean. We would be charged for cleaning of the vehicle , which could cost between $250-$450. This was the worst rental car place to go to. This vehicle is nothing but a gas hog. We came back from our vacation and the next day I went to the car wash to have the car detailed inside and outside. My husband meet me at the Woburn location. Different person at the desk, this person no smile, no nothing. He did look at the vehicle to see if it was cleaned which it was. Gave him the keys and left. I never had any problems using my car insurance or EZ-pass with Enterprise or Hertz. Enterprise/Hertz customer service representatives are soooo much helpful than this woman was.

Rented an SUV, it was "dodge journey" (not even close to an suv) it was filthy inside. Previous…read morerenters agreement and trash was in it. Windshield wiper fluid was bone dry. Just disgusting. For almost 400$ , yuk. I regularly rent from budget in Arizona. They are top notch. Here, not so much.

This location is kinda weird, man. Like, it's not difficult to find or anything like that…read more Simultaneously though, the parking lot is hella tiny; which means there's ostensibly no convenient parking for customers. Basically your options are.. A.) Park in the fenced area out back and hope your ride doesn't get towed or.. B.) Park awkwardly in front of their other parked rentals and (you guessed it) hope your ride doesn't get towed. Parking anomalies aside however, Enterprise is still commodious as ever when it comes to booking a rental in a crunch. In this instance, I was having some customization work being done on my car in Stoneham. Apropos, I called upon their Wakefield location because I also needed a ride from Stoneham to their office. Luckily for me, Enterprise was more than happy to oblige. They even gave me a ride back to my original pickup spot after recompensing the rental. Fancy that! All the usual accommodations one comes to expect from Enterprise are alive and present here as well. Turn your rental in ahead of the scheduled time or date? You get a partial refund and only pay for the actual time the car was used. Just be sure to bring it back with equal to or more fuel than it had upon pickup. The staff here are super cool and chill, too. I'd certainly do business with them again if my particular circumstances required it. With that, I'm giving Enterprise in Wakefield 5 cramp but findable parking lots out of 5.

We had confirmation of rental from Costco Travel. We took taxi from Boston Cruise Port to Wakefield…read morefor $60. Received voicemail from Michael 5 minutes before arrival in Wakefield saying "do not come, we don't have car for you!" I said we're coming to talk about this. He said he'd call police if we came. This was the worst business experience of my life. For the first time, I feel compelled to alert the world on Yelp!

Stefano was kind, patient, and helpful. He helped create an inviting atmosphere and made the…read moreoverall experience very easy with his communicative approach. I would utilize his service again and recommend others do the same.

From the owner: Smoke free dependable clean rental cars at competitive ratesread more

I was in an auto accident and the person who hit me insurance covered this rental. The person who…read moreinitialy assisted me was able to set me up with a car without authorization but rushed the process. Not only did he give me a vechicle that wasn't equivlant to my sedan, the car had no winshield wiper fluid, air in tires low, muffler fluid maybe leaking since it sound like a go-kart and smelled like masked marijuana. I pointed out the markings when we went over the car together and he kept brushing it off saying not to worry about it because it was preexisting. He rushed to get me out of there and sent the invoice to the wrong email. When I tried to fix it, and asked for a business card he said he didn't have one but gave me a number to call. It wasn't a direct office line and I ended up waiting on hold for 20 minutues until I was actually able to speak with someone in the office to get it corrected. The entire process took longer than expected (he had the incorrect information and was confusing me with another customer. I had to tell him to double check) and I was running out of time and had get back to work. I had a better experience when I returned the vechile and voiced my concerns. Expecially, when she noticed the small dents on the hood and I told her that I reported this to the agent who set me up with the car and he told me not to worry about it. She reassured me that I wouldn't get charged. When I asked for a printed receipt, they had issues with their printer but she made sure my email was actually correct and it was sent immedately which I appreciated. She also apologized multiple times (event though it wasn't her fault) and offered me a 1 day of free rental and tank of gas. I highly doubt I will be coming back but I appreciate the gesture. She's the reason this reivew did not have one star.

Scheduled my reservation for 12:00 PM, which is also their closing time. No plan for people maybe…read morebeing a little late, they just locked up and went home without so much as a courtesy call. Customer service told me I was supposed to look up their hours ahead of time and figure out that a 12:00 reservation meant 11:45. The nature of travel is that people get delayed. Don't schedule appointments that only work if the customer is early. Not that it would have mattered, because nothing like the car that I reserved was present in their lot.