Reserved and paid upfront to Budget/Avis for a Toyota Corolla. This was the first time I rented a vehicle from them. My husband and I arrived at the Woburn location to pick up the vehicle. I had the print out of the reservation with me. The woman behind the desk seemed to be indifferent, didn't want to be there, etc. She asked if we wanted insurance on the vehicle, we stated no. We stated that we are using our insurance company, Allstate. She went into this rant that if anything happens to the vehicle, we will have to pay out of pocket of $5,000. She had to keep repeating that we will pay $5,000 out of pocket. I told her we are using our insurance company. Never had a problem with Allstate. She then asked if we are using their toll package, we said no. We have the EZ-pass. Once we had that all worked out, we didn't get the Toyota Corolla. The representative stated that they are all out of the cars and only have SUVs. She gave us a Chevy Equinox. She didn't want to go around the vehicle with me to see if there were any damages to the vehicle or anything. She also didn't come out to see if I had any questions about the vehicle. I was in their parking lot for a few minutes to figure out how to move the side mirrors, what side the gas tank is on, etc. Before I checked the vehicle out, she stated that if we bring the car back not clean. We would be charged for cleaning of the vehicle , which could cost between $250-$450. This was the worst rental car place to go to. This vehicle is nothing but a gas hog. We came back from our vacation and the next day I went to the car wash to have the car detailed inside and outside. My husband meet me at the Woburn location. Different person at the desk, this person no smile, no nothing. He did look at the vehicle to see if it was cleaned which it was. Gave him the keys and left. I never had any problems using my car insurance or EZ-pass with Enterprise or Hertz. Enterprise/Hertz customer service representatives are soooo much helpful than this woman was. read more

Rented an SUV, it was "dodge journey" (not even close to an suv) it was filthy inside. Previous renters agreement and trash was in it. Windshield wiper fluid was bone dry. Just disgusting. For almost 400$ , yuk. I regularly rent from budget in Arizona. They are top notch. Here, not so much. read more

Completely unprofessional. A huge hassle to rent a car for the week. A counter employee will to discuss one customer's issues with another customer WHILE THE CUSTOMER IS STILL THERE. I can't see ever using this company again. read more

Note: This was on Sept. 1, the nightmarish moving day in Boston. The suburbs do feel the effects, but to a lesser extent. Having been screwed over by U-Haul in Boston, we came to Budget. They had a truck, which we desperately needed. They also had the ability to charge whatever they wanted for it. The service was prompt and pleasant, but the lack of overnight drop-off made this experience a little less fantastic than it could have been. We needed to bring the truck back by 6 p.m., or 8 a.m. the following morning. The former was a possibility, but a tight one; the latter wasn't an option. Because of the pick-up and drop-off times, we were driving to and from Boston during rush hour traffic, which ate up a lot of moving time during the day. Combine that with the ironic nature of their name, and it was an alright experience. Decent enough for a hasty back-up plan, hopefully would've been better if we'd planned on using them at the outset. read more

After being rear ended by another driver while in our rental. Budget refused to help us. Budget left Me, my mother, my sister and 4 injured children on the freeway at night during rush hour. The fire department on scene taxi'd us to a safe location. I called budget again to get a car ( replace the damaged one) they refused and then said because the police had the rental towed off the freeway and we didn't call them before calling 911 to get the car. We now have to wait 5 days for paperwork to be processed for them to get their car. Then we can have a car ( in 5 days) our vacation is over in 5 days, I was then asked to pay the towing and impound fees to have the car released. I was never asked if we were ok, never asked if we were in a safe location, never asked if we needed a ride. Their were 7 of us all shooken up and still scared from the accident along with 18 bags of luggage. Budget left us in an unknown area, in an unfamiliar state. Still shooken up and some injured at night with no kind of customer support or assistance or vehicle. 3 days later I have spoken with 32 different people associated with Budget, given 24 different phone numbers. Not one supervisor can assist or help and keep passing the buck on to call some other department. I have spent a total of 13 hrs on the phone. Put on hold over a dozen times for up to 54 minutes. Or just hung up on all together so not to have to help. We prepaid for the vehicle and insurance till the end of our vacation. They have also refused to refund the $$$ for the time we do not have the car. The insurance you pay extra for, does nothing for you. read more

Worst experience trying to rent a car ever!!!!! Had a reservation ahead of time, ubered to the Woburn location from Logan airport got dropped off with my family of four with all our luggage and was told very unprofessionally that they didn't have any cars!! Manager or employee not sure ranted about how busy it is and they just didn't get any cars in?? Wednesday morning at 9am..really? Told us first in 1hr 1 was expected back, then 3 hrs check back....um we are without a car where Will we go for 3hrs with luggage? Had an SUV in lot that wouldn't rent us for some reason though...absolutely refused because she said that was for 5 passengers and we only had 4??! Crazy!!!!stay away...ubered to enterprise and got a car last minute with no prior reservations with no problem! read more

Hi my name is Ken, I recently rented a truck from this budget. I was told i could bring it back the same day ,just dony block anyone in.So i bring it back that night and no place to park.So i drive back down to Medford @99 cents per mile ,then back up the next morning. Much to my dismay i was charged for a additional day . ( not even 20 hours) on top of that i was charged a additional 35 dollar late fee.(never mind the back and forth 99 cents per mile)When i questioned the clerk who was very nice when we rented, she told me i was being charged because it wasn't back when they opened? ???I also explained how i brought it up the night before but there was no parking, she replied it doesn't matter. So instead of paying $120 i was charged $310 .Being a business owner myself; i thought how can anyone do business that way.Stay posted waiting yo hear from National. read more

We dealt with extremely unhelpful employees who couldn't care less about helping us or getting our business. Deborah repeatedly complained about having to exert minimal effort to attempt to help us, but ultimately could not even secure us a car. We went to Enterprise instead and had an incredible experience. read more