The best place in Revere to rent a car hands down. My go to spot by far. Friendly serviceread more

Would put 0 if possible. Came back to rent again and the…read more"new manager" who has only been here two weeks(she told me) informed me they can't rent to me due to fine print no one followed on all my previous rentals. I took a train down from Portland to pick this rental up and am now I am stranded. The other manager(currently employed there still) approved my rental last week. No issues. This is the definition of horrible service. This manager just says "it's policy, nothing we can do. I take responsibility for their mistakes" Except no one is taking responsibility, I am just being screwed over. I go from exclusively renting from this location and enterprise to now never renting from this company again. Apparently they don't train new employees well according to this manager. They take no accountability when they destroy peoples vacation plans and cost them hundred of $. Accountability is not an apology. I am now sitting in their lobby stranded. Disgusting behavior by a company with 0 remorse for how they treat repeat customers. I suggest renting from any other company and especially avoiding this location due to how horrible they treat repeat customers

customer service was not that great. The representative at the front desk did not process my…read morelicense renewal per RMV. It has been over a month and I spoke with her 2 weeks ago to check and she said it would take at least 3 weeks but it has been more than 3 weeks. She offered me a credit card but i guess forgot to process my renewal. my birthday is coming up on the 26th and because she didnt process my license i am unable to drive to work, unfortunately I wont get paid if Idont go to work. Employees should be trained well to avoid problem like this

This is the indentGo office for tsa pre check but doesn't confirm on the TSA check website that…read moreit's inside AAA, might need a triple A membership not sure as they asked but didn't say anything else. Very fast service if go off hours.

This place does, in fact, deserve every star that is has... and then some! And from me this is…read moresaying something, since I have had almost nothing but bad experience with auto body shops and car dealerships. I dropped off my 2004 Toyota Prius this morning to have the front bumper replaced (after an incident in which a mack truck clipped the front corner of my parked car in January) and expected to pick up my car this evening with a new bumper. Pretty minimal expectations, honestly. But they managed to go above and beyond! They did a fantastic job on my bumper, cleaned my headlights (something that has been on my to-do list for years now, so that is a huge life saver), did an excellent interior/exterior clean, and even left a little goodie bag in the car. Let us also go back to the part where the did all of this in a day! When was the last time you had car work done in 1 day?! As an added bonus, the people there are an absolute delight to work with! My husband and I are absolutely tickled by this experience and will absolutely be using and recommending Salem Auto Body for any and all future car needs!

I was super stressed trying to fix my car out of pocket. Another shop quoted me over $5,100 and I…read moreleft feeling defeated and overwhelmed. Then I found Salem Auto Body and Corinn completely changed the experience for me. She's not only incredibly kind and helpful but she's a business owner you can truly trust. She walked me through everything, gave me a quote that was nearly half the price of the other shop, and even found a used red door that matched my car perfectly, saving me another $200. I never felt like she was trying to upsell or take advantage. I honestly felt like she had my best interest in mind the entire time. The work done is incredible my car looks amazing, they detailed the inside, and I felt so taken care of. I loved the staff so much I kind of wish I could just hang out there! Thank you, Corinn and team I'll be recommending you to everyone I know.

I made an appointment online to get my Real ID license. I walked in, saw a clerk immediately,…read morefilled out the form, got my application processed, and was out the door in 20 minutes. Fast, easy, friendly, professional service. I don't know how it could have been better. They did try to sell me a AAA Visa card, but that was not a problem! Five star rating!

NOT SO CUSTOMER FRIENDLY!…read more Friday Oct. 29 walk in to Peabody, MA branch, greeted at door and sent to CS. As I handed my AAA card & registration slip for renewal the young girl says "do you have an appointment?" I said NO, I did not know I had to have one! This person then states, "well you will have to come back tomorrow" I asked why? She said because I did not have an appointment. I looked around, AND I was THE ONLY PERSON IN THIS OFFICE! I said, "so you are not going to give me my registration? She smugly says "it will show paid but, I cannot process it, you will......tomorrow. I said I understand now, you have appointments but, THERE IS NOBODY HERE! Again, this person states, we have appointments every 10 minutes and that's policy, I cannot do it! So, as you might imagine I got VERY upset and said again, "there is nobody here and you can not process this for me? Answer, "NO" I said I will just cancel my AAA membership and she said OK Thank You in a smart a$$ tone of voice! I grabbed my paperwork and walked out. I called customer service 800 number and after being on hold 20 minutes, they told me "we don't know what individual branches have for their policies, really, this is now a franchise...NO.... So AAA 800 CS NO HELP! Still in the parking lot I decide to just go on RMV website and do it online, even after taking a day off work to get this done in person. We are now about 45 minutes later, I am still outside AAA office and NOT ONE person has entered that office since I walked out! As I am in the middle of renewing my REG online I receive an incoming call, it says AAA Peabody. So, I answer call and it is the branch manager Peter Simmons. Mr. Simmons says he is very sorry, that should have never happened. I said "you heard the situation?" He stated yes, and I said "you let me walk out anyway?" He said "you were upset so I let you go!" So, Peter tells me he pulled the person off the counter and told her she did not handle the situation correctly and that's not how we do business. I again, stated that I understand that you have a policy of making appointments, which I did NOT know when I showed up. I said "you office was completely empty, and has been for the 45 minutes I have been out front on the phone! Peter tells me he wants to make it right and to come back. I entered the office at 12:06pm at this point, and a very nice young lady (Anastasia) processed my registration in exactly FOUR MINUTES, I was out of there at 12:10pm! So, the first person I dealt with who could have processed my transaction in approximately 4 minutes decided on her own SHE WOULD PUNISH ME for not having an appointment, and make me come back another day to get my paperwork! THIS IS A PISS POOR POLICY and could have been easily avoided. Mr. Simmons said it was a bad decision on her part. This person walked by me and was obviously told to apologize but, as she apologized she added, "I was following policy" So, she still thinks she did the right thing, and I have no doubt she will pull this on other members! A person that was trained correctly, and actually cared about their members could have said: "I can do this for you because we are slow and nobody is waiting but, in the future please remember to make an appointment!" That is how I would have handled it! As a side note, I went on to AAA/reservations and the next available appointment was 2 weeks out! This office was a ghost town, and AAA needs to review their reservation system! THIS IS A 1 STAR FOR THAT CS PERSON ALONE, SHE DEFINITELY SHOULD FIND A NEW CAREER! 5 STARS FOR PETER SIMMONS CORRECTING THE ISSUE, AS I HAVE BEEN A MEMBER OF AAA FOR ABOUT 35 YEARS! Thank You Peter!