Pulling scams by providing my daughter personal phone to send information and charging her for car…read morerepairs before the recovery department was able to reach out. Giving us the runaround about charges. Not following the process without explanation. If I don't get these charges removed I'm going to reach out to an attorney. Don't rent from this place!!

They screwed up my two -day rental and made it a one day. I have been waiting over three weeks for…read morethem to return my security deposit of 300 dollars. Keep getting the run around from them.

They don't honor their reservation. They are very rude on the phone where unapologetically say that…read morethey sold out all the cars for the day, so they don't have one even though you reserved one. When I asked for more info as to why do they confirm a reservation in the first place, they hung up.

Paul was amazing, my flight was delayed but still accommodated me with the same price and car…read more Couldn't asked for a better guy

This was a great experience. The agent was helpful. He found the quickest was for me to get from…read morethe airport to the dealer. The price, even with transport to the dealer was considerably less than anything at the airport, Plus we had a full size! The dealership is the cleanest I have ever seen. We were treated with the greatest respect from start to finish. Skip the airport fees and talk with Bonnell before you rent elsewhere.

From the owner: Bonnell Ford Rentals for all your needs. Best rates in town. Family coming into town, planning a…read moretrip out of town, car being serviced? Give us a call and we will provide your next rental at a discount. We only carry newer model Ford vehicles for your use. We will even work with your insurance company for your car replacement needs. Pick up trucks also available.

Five HUGE stars for Enterprise in Lexington!…read more I may preface this by saying that I was definitely born in the wrong century in that I despise using computers/apps for every transaction nowadays. It is a true godsend to do anything these days without it turning into a major stress event involving ill-programmed websites/computers/passwords, absence of human communication/interaction, customer set-ups designed solely for the business-owner advantage, automated telephonic nonsense, computer-cryptic hidden fees, etc. Here's the story: My car croaked and I needed to rent a car. In fear of what I have described above, I boldly decided to risk it and simply just walk down to Enterprise at opening time to see about renting a car. I was stressed already and anticipating "the usual" like being told "you have to book this on-line" and/or "you need a user ID to access a new account" and similar such nonsense. Instead, I was welcomed by a very pleasant lady (Abigail) who was well spoken. She clearly stated the rental information and answered any questions I had. She booked a car to fit my needs and the price was clear and all info was up front. Before I knew it, I was led over to my car, and I was driving off on my merry way all within 10 minutes or less of my arrival. I literally left with a smile and low-than-ever cortisol levels. At the end of the week, I called Enterprise and spoke to Richard on the phone, and I informed him that I needed a week-long rental extension and he set it up via phone in seconds. He was very helpful and pleasant and a good communicator. It later turned out that my own car was now repaired, and I didn't need the rental extension after all. I called Enterprise and Richard answered. I informed him of my situation and said to "just return the car when you like and everything will be all set." The return process was a snap. Everything was lickety-split and totally "user friendly" and all info was clearly and concisely presented. Best of all, everything was accomplished without my ever having to touch a computer -not even once. No run-around, no confusion, no hidden fees, real people, etc. Old school and I'm lovin' it! Thank you, Enterprise!

Today was my 3rd time renting from my local Enterprise. Richie and his coworkers are awesome - they…read moretook great care of me and the car I got was perfectly suited to my needs. Thanks guys!

I've always had a great experience with Medford auto center. John is a very nice person and he is…read morevery personable. He knew exactly what to do in order to get my van fixed. The paperwork in the process seemed effortless. When I came to pick up the van, everything was perfect and looks like brand-new. I would recommend Medford auto center to anyone Who needs bodywork done on their car.

I followed my insurance company's recommendation and used Medford Auto Center for repairs on my…read moreelectric vehicle. Although they are certified to repair electric vehicles, they weren't able to (which is understandable) so they had it towed to a dealership for my make of car (also understandable). However, instead of towing it to one a few miles away in a neighboring town where we bought it, they towed it to LEOMINSTER, where it remains, three months later, at a shop that is barely working on it and hasn't figured out what's wrong with it. When I asked the guys why they had it towed to Leominster, they said that they had a relationship with them, which I'm sure is true, but is a terrible reason to send a car 50+ miles away to a shop that is unprofessional and won't complete the repairs in a timely manner. Initially, Medford Auto Group also tried to give me back the car when there was a warning message on the startup screen, telling me that it "should go away while driving" and to bring it back if it didn't. Well, it didn't go away, and instead I got stranded when the car wouldn't even open with the manual key and it had to be towed again. That they were willing to say "hey good enough, don't worry about this warning light" and send me on my way with the car was pretty unprofessional. Because the car needed more work at that point, we had it taken directly to the dealership, but our dealer won't touch it because it was already taken to a different dealership, so back to Leominster it went. I have no doubt that if you have an uncomplicated repair this place can take care of it fine. But if it requires any kind of work outside their wheelhouse, expect them to prioritize their relationships over the customer experience.

Alan is amazing! While traditional car rental businesses had no inventory right before Christmas,…read morewe were able to rent a car from Alan the day we needed it--and he made it available to us within 15 minutes of booking. He was flexible about us extending our reservation, and was always responsive and communicative. The cherry on top was when I realized 24 hours after returning the car that I had lost my wallet--Alan searched the car, and ended up finding my wallet in the parking lot next door. Rent from Alan!!

From the owner: Cars for Rent! Sports Cars / SUVs / Sedans / Coupesread more

Picked up my vehicle on May 4th and yet no receipt was emailed to me…read more The hold of $200 was still on my card. Went to website and my information was not being recognized. How can I trust them?​

I've rented many cars and this is my first time having any issues. I arrived on time for my car…read morerental and the car wasn't available! I was told it was on the way back here from another location and they didn't have any alternatives. It took over an hour for the car to arrive. Then, when it did arrive and I drove off, I got a call saying I had to go back since the previous driver forgot something in the car. I was on a strict timeline so this was very inconvenient. This location is pretty small so that could be why they have low inventory. I usually like Hertz, but I do not recommend renting from this location.

Everyone at this location is amazing. They were very helpful and accommodating. Their employee…read moreAllen was so nice and helpful. Go here. Avoid the airport

The employees at the Everett MA location are fantastic. Rental pickups and dropoffs are seamless,…read moreand the vehicles are always spotless. Kudos to the team there!

I was a bit nervous about renting from Budget after reading some mixed reviews, but it was the…read morecheapest and closest option, so I decided to give it a shot. So glad I did--it was a smooth experience from start to finish! I arrived right when they opened at 8am on a time crunch to make it to a 9:30am job interview- I was a little nervous about timing since I'd heard stories of other customers needing to head to the airport, but nope the location was right at Government Center! Dianne was a breeze to work with--she explained everything clearly, from paying for a toll pass (I brought my own E-Zpass, phew!) to making sure I filled up the gas tank and brought back the receipt, or else I'd face an extra charge. Bill in the garage was friendly and efficient when I picked up and dropped off the car/keys. When I returned the car, Dianne asked how my job interview went and was genuinely sweet and supportive. It's those little things that make a difference! All in all, my Budget/Avis rental for 4-5 hours was seamless, hassle-free, and dare I say pleasant hahaha! Would absolutely rent from them again.

Horrible service. I approached them in person few weeks ago,…read moreshowed all my documents and asked if I can rent a car with physical debit card. The lady assured me that I can. I asked her to do the booking, but she said it does not work like that, and I should just come in the morning and pick up my car. I asked her three times, before booking my hotel and other things in Maine. And than I approach and her colleague, who says that he is "not going to contact anyone, you just can't do that with a debit card". Do not trust this company and their employees. But, eventually, I believe it may be good that I did not get a car from them as I heard very bad comments about the process of the car returned.