We took my wife's car here, as it was on list of recommended repair shops. Never again! A few months after we got it back, it stalled at an intersection. All these warning messages popped up on console, and car would not shift from park. Turned on/off repeatedly, and it restarted. But same thing next day. We had it towed to a dealer, and they said someone messed with the electrical. They put tape around the front SAM (ie fuse box), so there was a bad connection. It eventually shorted, and that's why all the warning signs popped up. Cost us 1900 to fix. THEY TAPED IT??? read more

I just bought a car at Bonnell Ford. Margaret was my salesperson. I would like to congratulate the owner and manager of this dealership in hiring such a genuine and helpful sales professional. What a valuable person to have working with you! From the moment that I walked in the door and met Margaret, I felt at ease and confident that the experience would be a positive one. The dealership itself has many good reviews and I was not disappointed. It totally lived up to any expectations that a customer could have in every way. The car that I found online had just been listed and it had not yet had the "finishing touches" put on it. Any problems or questions that I had were answered and addressed in a helpful and friendly fashion . The finance manager was also extremely helpful and easy to understand. The whole experience was smooth and even, dare I say, enjoyable. Do not hesitate to believe the positive reviews about Bonnell Ford. They deserve every one of them! read more

I have had two of my cars fixed here. The staff are so friendly and helpful. I would recommend them to anyone needing a body shop.

I just bought a car from Bruce Morrison at Bonnell Ford in Winchester. Having been mauled by a couple of awful dealers I had a great experience with Bruce. He listened to my needs and wants, allowed me lengthy test drives in two cars and never once pushed me to commit to a purchase. We did the deal when I said I was ready. read more

Don't go there for any auto bodywork. Recently, I went for a paint job and came back with an eight-inch dented line on the painted roof above the passenger side windshield. When requesting the shop to correct it, I was given a chilly cold shoulder and a remark of customer's own doing (sigh, the oldest trick in the book). read more

Stopped by to take a test drive on a Ford Fusion. I was lucky enough to have John G. take good care of me. Low pressure, great guy. Stop by and see him if you're interested in a Ford. read more

Well lets see, where to begin purchased a car on Monday, November 11 only to find out that the engines catch on fire; car is gone but car payments are not; anything wrong with this picture??? read more

The service department at Bonnell Motors was great. Really appreciate them helping us identify the major issues with our car following an accident. We ended up using a service center closer to home for the repairs because my parents can't drive far on their own, but I wouldn't hesitate to go to Bonnell. read more

Decent sale experience, not better or worse than others. Customer service stinks in my opinion, some staff can be arrogant and unpleasant. my big issue with them is time keeping with appointments, they promise a quick job when you book, but when you come they want to keep the car for most of the day !!! Who can be without a car for so long !! I suspect they try to sell you some car hire ! from now on, for non prepaid services and non warranty repairs I go to my local mechanic !!! sure thing is my next car won't be purchased at Bonnell !!! read more

requested that a supervisor call me back so I could express my concerns about the unreasonable delays in the collision shop and lack of attentiveness and I never received a return call. that is all read more

This is our 3rd Ford at Bonnel.. 2 leases and now a purchase. This was our second time working with Deb. She's friendly, professional and easy to work with. I would highly recommend her!! read more

Great service. They go out of their way to help you out. Thank you Jeff Bonnell for going the extra mile.

I went to this after 2 others on the advice of a friend. Not only did they have exactly what I wanted, but they were so much more professional and kind than the others I had encountered. I go to their service department for everything, oil change, sticker, tire rotation... The service department went above and beyond this week and the staff is very polite. All smiles, even though the issue was my fault. :) I don't think I will use any other dealership now. It is worth the trip up from Brockton. read more

This was my first lease at Bonnell and the experience was outstanding. From picking out my Escape to closing the deal everyone I interacted with was professional and courteous. Even my young salesman showed an excellent balance of good customer satisfaction and a subtle sales persistence to close the sale. I would definitely go back to Bonnell for future purchases. read more

STAY FAR AWAY !!! Before you have any work done at this place take it to a private mechanic ...you will pay for 10% of what this place will charge you. They love to sell you new tires , brakes and all kinds of things you dont need. DO NOT AUTHORIZE this place to do any work before getting a second opinion. read more

Initially I gave Bonnell a bad review. After talking to Brooks, I have changed my mind. He restored the faith I had in Bonnell Ford. THANK YOU BROOKS !! read more

I just recently leased my 2015 Ford Fusion SE from here from Arthur. Overall it was an excellent experience. Went there first for the test drive after work then went back the next day to talk numbers. Arthur found me a few different car options both under my price range and a little over to compare features and was very honest and down to earth about the difference. It was a very smooth process and when my lease is up, I will definitely be going back to see Arthur at Bonnell Ford. read more

I had an excellent experience with the service department. They were attentive, polite, and were diligent about fixing a small rattling problem (ended up being a valve replacement). read more

I purchased my first car with Bonnell in 2010 and I've been coming to them for service and repairs ever since. Although repairs have been infrequent and I haven't had many problems with my car, all my interactions with the service department have been superb! They always put the customer first and seem to really care about making sure my car is in top shape and safe to drive every time I come in. I have never felt that they've tried to "sell me" on unnecessary things. I've worked with Rob for a number of years and he not only knows my car, but also me as a customer and provides great service to me and my family. Thanks, Bonnell! read more

one of the friendliest dealerships i've been to....very patient with my purchase compared to most places that are pushy!!! just an overall great experience!!!!! read more

We bought a Ford Focus in September 2014 major problems. First our salesman was a complete yahoo, she didn't know a thing about sales we asked her how many have sold and what is the popularity of the vehicle is and her fuckface just stood there and said I couldn't tell you how the hell can you have a salesman out there and not know what the sales of a vehicle is? When we got into our focus she did not know which buttons did what when we asked her where the Bluetooth was she pointed to the ac button!. Out on the test drive the car ran great really did not ask her any questions cause I know the dat could not answer them. We get back to the dealership tell her we like it lets get it she was also very wishey washey on the paper work flubing up all the time constantly bringing her boss over really made the experience unpleasureable. So we finally get the paperwork done get the keys and everything on the car still rides good great car would recommend a ford just bad salespeople there especially that nut almost lost a sale because of her inexperience bonnnel should really fire or train that girl she's chasing potential buyers away anyway once again great car read more

Cannot say enough about the team at Bonnell Ford. Best car buying experience I have ever had. After visiting 2 other dealerships closer to my house and receiving the worst service you can imagine, I had almost given up on Ford. We decided to drive a little further and give these guys a shot. Best decision we made. I called that morning to make sure the Ford Explorer Sport we wanted to look at was in stock and made an appt. to go test drive. We arrived early and the sales person I had spoken with (Sara Ascenco) on the phone was still at lunch. Rather than being told to wait they found another sales team member to assist us -- Maggie Leverone -- who was awesome. When we peppered her with questions on the test drive, she knew every answer. Was very surprised to find out later she had only worked with Ford for a short period of time. Shows she did her homework when she joined the team. At the other dealership when we asked questions we were handed the brochure and told we could read about it ourselves. When we got back from the test drive Sara was back and immediately came over and let us know we were in great hands -- loved the "we work together as a team" to make sure the customer is put first spirit of the dealership. We left the dealership while Maggie was still working on the value of our trade in as we had our dog with us who was getting antsy (LOVE they are so dog friendly!). It only took a few texts back and forth that evening for us to make a deal -- the car I wanted was not there yet so had to wait a couple weeks but Maggie ket me in the loop every couple days on the status as she knew we were buying for an upcoming trip. On the day we were to pickup, we had a snowstorm so we could not get there but Maggie was awesome and worked to get the car registered ahead of time so when we arrived to pickup on a Saturday, it was ready to go. When we got there for the pickup, something happened that NEVER happens in car sales. The finance guy came over to review the paperwork and the monthly payments for the lease and down payment was significantly LESS that what we initially agreed to. Without me asking he had reworked the numbers with my trade in (figured out since a trade to lease, no sales tax I had to pay . . . ). If you want to work with a friendly, knowledgable, honest and customer first focused car dealership, I recommend going to Bonnell. Could not be happier with my experience. I will definitely be driving the few extra miles for servicing my new car and look forward to working with them again on future car purchases. Many thanks to Maggie, Sara and the entire team. We love that car!! read more