Made an appointment for 8:30 Thursday morning for a front end alignment. Drove there...only to be…read moretold there is no one there to do the job. "Oh I was going to call you"...sure you were BS!!! Then you should have called me to reschedule my appointment! Not very apologetic, rude, the big thing...did not even offer me money for my time, gas (which is expensive), and aggravation!!! I will NEVER recommend or be going there again!

We were quoted a price over the phone by a Tire Tracks employee. A few weeks later, we called to…read moremake an appointment. We asked to verify the quoted price and the person, who identified himself as the owner, would not acknowlege the price, said he didn't know who would have given us that price and quoted a higher price. We had the work done elsewhere. Unfortunate, because we've used Tire Tracks in the past without any issues or complaints.

Brought My 2017 ford explorer in for service back in aug 2024…read moreEngine Misfire They Fixed the Problem (the Inner Cooler was Filled with Oil, They Cleaned it) for $800 but the same Problem Came back in sept 2024, the spark plugs were cracked and needed to be replaced $424, so i paid it. In Dec 2024 , the same problem (engine Misfire) they change spark Plugs and Replace Coils, $883. Days later the SAME CHECK ENGINE LIGHT, and Engine Misfire Code came back. I Brought my car back to them, they looked at it, theres was nothing they could do. they said bring the car to a dealership for repair i didnt get my money back, and the check engine is still on I would recommend go somewhere else

Hidden gem in Frankfort/Mokena!!! This is a family owned business - husband and wife team…read more Quality customer service, reputable, with the business concept of we will give you the best price in town and your car will receive exceptional workmanship. Me and my sister have our cars serviced here all the time. We are so pleased with the work they do so I decided it's time I drop them a review on Yelp! I dropped my car off on Monday to have them check the brakes, oil and make sure the car is road ready for the upcoming holiday and as usual they didn't try to squeeze any extra services out of me. They advised me that my 2008 Toyota van only needed an oil change. They are like Jays potato chips once you try them once you can't stop using (eating) them.

All you could ask for from a wheel shop! Came for a bent rim repair and he made it look good as…read morenew. Works fast but effective, didn't have to wait long. Reasonably priced, very accommodating and super kind. I'm disabled so offering to help me get around says everything about how he runs his place. Happy to say it's my go to for wheel/rim services and worth recommending to others. 10/10!

I dropped my car into a pothole. Totally my fault. I Wrecked the rim and cut up the tire. I called…read moreconcept and they were able to repair my wheel. It's perfect and I'm not out a thousand bucks. Quick turn around good service reasonable prices I'm happy

Convenient, friendly and professional...other negative comments I see are out of line with their…read morequality service!

Unbelievable service! Managers and mechanics that really care and do wonderful work. I have been…read moregoing to them for years and they go out of their way to make the customers happy. I bring my company vehicles and my personal vehicles to them, and always will. Highly recommend them!

Always have been treated well at this shop . Even if you walk in, you are treated with the same…read morecourtesy as if you were life long customer.

Excellent customer service Steve and Brandon are very nice. Service was fast and efficientread more

This Firestone location replaced all 8 tires on both my Mazda and my girlfriend's Hyundai. I have…read morezero complaints. The staff at the counter were able to tell us the difference on some tires on both our cars, and even called before performing the service to tell us about deals and coupons they had on other tires. The $80 rebate made it an easy choice versus the competition. Even thought they were super busy as we had it done on the weekend, we both had our cars back within a few hours!

Terrible Experience with Firestone…read more I had an incredibly disappointing experience with Firestone regarding the repair of my vehicle. Initially, I was hopeful that they would resolve the issues I was facing, but it quickly turned into a nightmare. After bringing my car in for repair, I was assured that everything would be taken care of. However, it became clear that the service I received was subpar. They claimed to have conducted a test drive and completed the necessary repair, but my car was left in an un-drivable state. I later learned from another mechanic another place that they did not perform the repairs adequately, which has now cost me $1,400. When I approached the manager, Frank, seeking assistance and a resolution to this matter, my concerns were met with indifference. He showed no willingness to work with me or acknowledge the substandard service. As a single mom, this experience has been not only costly but also frustrating, leaving me feeling unsupported and misled. Due to this experience, I cannot recommend Firestone to anyone. Their lack of professionalism and customer service has left a lasting negative impression. ---

Wonderful speedy service every time. Clean and detailed walk ins always welcome The guys who…read morework there are super nice and make recommendations when needed.

Good service, fast, reasonable, and courteous highly recommend this business. Car was done in time.read more

I had a flat tire and everywhere I went was appointment based. I googled Emil's they said I could…read morecome right in and they fixed my tire ASAP. They are friendly and efficient.

The Customer Service is Beyond Exceptional, they go above and beyond for every customer. Your not…read morejust a number here but your treated like family. They can find you any tire your looking for and with great prices.. I highly highly Recommend this Place.

Stay away from these crooks unless you want to pay big bucks for shoddy work. I was charged $600…read morefor a wheel alignment, ONE ball joint and ONE tie-rod end. When they finished, the car made noise when turning right and the steering wheel would not return to center on its own. To add insult to injury they wanted me to wait a week for them to look at problem AND ANOTHER $180 FOR THE INSPECTION!!!! BE WARNED. DO NOT BRING YOUR CAR HERE. I wish I could have given them a ZERO stars rating but one was the lowest It would go.

Was warned they where very expensive ! Brought my car to them was told 920 dollars. Now they say…read morethere is another problem! Told them I could not afford more then the 920 but surprise surprise now they want more. Well I will need you to box up my stuff that is in the car! All I am willing and able to give you is the tow! I sugjest you start selling the parts off the car . I will bring you the title when you confirm you have recieved this!

I took my Buick Lucerne in for an oil change and told the receptionist to make sure the tires were…read moreinflated to 35 psi per Discount Tire where I purchased the newer Michelin tires ($700 purchase). They need 35 psi in the winter because the rims are aluminum and cause the tires to lose air in the extreme cold. Within two and half weeks, I received a warning from Onstar that my tires were at 28 psi with one at 27 psi. They did not lose all that air in that amount of time but were not inflated properly per my request. I took in my older Chevy Malibu which had dashboard lights going on including check engine light and service engine soon light. The tachometer was also not working. Auto Zone read the codes for FREE and I took that printout in with the car. They kept the car for three days. All they did was clear the codes, did not fix the tachometer and by the time I went a mile away from VIP toward Rt. 30, the check engine light was on! This car is older but always well taken care of and garage kept. No attention to detail plus I was charge $99 for nothing vs. Auto Zone putting the car on their computer to test for codes for free. I will not be back to VIP ever.

I have been taking my cars to VIP for many years .. Mark and his crew are amazing! I always feel…read morelike I get a fair, honest price and excellent service!! I recommend them all the time!