I'm 80 years old. Yesterday, I went to the Verizon store in the Galleria. Eric, the young man who…read morehelped my husband and me was awesome! He was knowledgeable and patient. He helped me upgrade my phone and transfer all information. He had good suggestions. It was a pleasure to work with him. Excellent employee.

Brandon was very helpful with managing our Verizon account and helped us get a better deal!read more

A lady upgrades my existed plan without my authorization. It adds up $60 per month for one line…read morewhich doesn't make sense and over what we need. And, increase my monthly. The only way to address this issue is by calling 800 number. I called but a guy said that I can't cancel my upgrade program, can't roll back to my existed plan. The only thing he can do is upgrade my plan to so call $50 plan. I have four lines with old $130 plan. New plan is $110 plus additional charge and will be similar charge but this plan doesn't last forever vs my old plan $130 won't change. Very bad experience.

Their is a tall guy that works there and we were going in and he took us out of the store because…read morehe was going on his lunch break what kind of customer service is that?!? He doesn't even look like he wants to work there and we called twice to see if they were open and no answer when we get there the store is empty with no customers he gets a call when he was talking to us and he didn't answer nor put them on hold at least

Gabby was extremely patient and effective getting our phone number imported to Cricket. Her…read morecustomer service was exceptional and very nice young lady. I would definitely do business with her again! Monthly price was great and her product knowledge and friendliness was priceless. Someone give her a raise!!!

It's not particularly this store. It's just cricket. Don't go with this thieving ass company with…read moretheir thieving ass crappy service and if you put any money on your account to have money ahead advance to pay for your next bill, but that you choose to decide you don't want the service no more they keep the money there's no refund, this company is fees with really bad reception and it takes like 20 minutes just to get a hold of customer service as you do that it tells you the lawyers want you to know that you're being recorded like why do I need to know that?

I'm notorious for dropping my phone and cracking my glass screen protector, and replacing it over…read moreand over gets expensive. I finally decided to give uBreakiFix a try, and I'm so glad I did! As soon as I walked in, I was greeted by a friendly employee. I told them I needed my screen protector replaced and purchased the warranty. They took my phone to the back, and what felt like less than two minutes later, they returned with my iPhone looking good as new. I was honestly surprised because other places I've gone to usually take much longer, and there's often dust trapped under the protector. A few days later, I managed to crack my screen protector again (of course!). I headed back to uBreakiFix, and they immediately pulled up my account, confirmed I had the warranty, and replaced it for just $5. The entire process was quick, easy, and hassle-free both times. I highly recommend uBreakiFix if you're looking for fast, friendly service and a warranty that's actually worth it!

We brought a Galaxy Z Flip here to fix/replace the interior screen through an insurance claim with…read moreAT&T, and they repaired the screen so that it looks new again. We were pleased with the service until we realized that the inner screen sometimes doesn't turn on when you open the folding phone (this was never a problem before the repair). This has rendered the front-facing camera inoperable (also never a problem before the repair), and when we brought the phone back to explain that the repair must have not been done properly, the owner rudely repeated "just submit a claim then, just submit an insurance claim, we won't even look at the phone until you submit a new claim". Instead of apologizing or even trying to understand that this issue was caused by their faulty repair, he was very rude and dismissive. So, we submitted a new claim and brought the phone back to get fixed. We explained the issue again, and the same man says "well then you should've submitted a claim for a broken camera so that i could replace the part but we don't have any replacement camera parts now". We tried to explain again that the root of the issue is from the way the inner screen was installed, the camera part itself is fine, but he insisted that we need to resubmit the claim with a different description. Again, with the same rude and dismissive attitude - refusing to take accountability for the mistake they made during the initial repair. This is seriously the worst place you could bring your phone for any kind of repairs, it's a shame that AT&T contracts with them through insurance. Look for a different location to entrust your repairs to, this place will leave you with more issues because of the shortcuts they take.

Even though the staff is very nice, I repaired two phones for nothing. I put them away for a few…read moremonths and when I got them out, I found one phone was misaligned and I never got a usuable screen. The second phone I gave to my son and in a few days the whole screen fell off.

I always have a great experience at ZAGG in the Tyler Galleria when replacing my cracked phone…read morescreen--the service is consistently swift and efficient. Today, I especially appreciated Victor's helpful suggestion to upgrade to a stronger protective screen. Since I am always dropping my phone, his recommendation made sense, and I also liked that it blocks harmful rays. He was informative without being pushy, and I'm grateful for the excellent service.

I am so grateful for this store! Every time I have an issue with my cellphones Im always come here…read more I am a clumsy person, so I am always having phone issues. My son has been having charging issues with his phone, so we took it today to get it fixed, and luckily it was just a dirty charging port. I could not thank them enough! You guys saved me from buying my son a new phone! I will definitely be back if I have anymore phone issues. I trust this place and highly recommend.

I had a great experience here! Very fast and straight forward, the lady at the front desk was super…read morenice and helpful! Would definitely come here if you need any help with your electronics!

Awesome Services and cheap prices on cell phones. They have every plan for any cell phone you name…read moreit. Highly recommended if looking for cheap and affordable cell phone plans. ill definately be going back again for phones for my family.

The guy who works at this place is a genius. I was frustrated with my iphone to a point that i…read morewould have smashed this phone if i wouldnt have met this guy. His name is Simon. he is the most intelligent man i've ever come across so far. His knowledge of phones is far beyond imaginable. Highly Recommended for any or all cellular needs. i got my iphone fixed there.

Had great fast service here for a great price. Same day service on my iPhone. My repair was done in…read morea hour for cheaper than originally quoted. I will be back here for any future repairs.

Nathan provided great customer service. quick and informational. He was very thorough. Good…read moreconversation.