My iPhone was lost and had to be replaced. Diego patiently walked me through everything from making…read moresure my lost phone was completely shut down to downloading everything from the iCloud to my new phone. I also got a great deal on my new phone! This store is great!

In and out in no time. Noyi and Rene respected my time while still making sure I got exactly what I…read moreneeded. Fast, efficient, and still very friendly--perfect experience.

This is our new go to for any and all Tmobil services. Connie and Dylan were our service…read morerepresentatives who took care of our needs as efficiently as possible. Dylan was knowledgeable, engaging, and informative while he tended to our needs. Connie was bright cheery and made the overall experience very enjoyable. Thanks to these two team members we were able to get our new phones and plan on lock. If you need any service I would highly recommend this store.

This company deals fraudulently with its customers. Buyer be very wary. Ive been with Sprint for…read morealmost two decades. They merged with T-Mobile. At the time, I was at the Sprint store in Tyler Mall and was told that T-Mobile would honor phone plans with Sprint customers. I had the IPHONE Forever Plan; which entitles me to an upgrade every year when I turn the old IPHONE in. This month I went to the T-Mobile store and they told me that they terminated that plan and that I was on a plan where I buy the IPhone over the course of 30 months. I never agreed to this, and I was not made aware that this was even legal. It sounds incredibly suspicious that a company tells its customers one thing then switches their plans and terminates the one they are on without forewarnings or options. I already pay overpriced phone fees like everyone else, and now feel like I was taken advantage of as well.

If they tell you they can't print a label to help with a return they are wrong. They tried to send…read moreme to a post office and told me they can't print a labels and suggested that I can only go to a post office. Another T-Mobile store told me I can report them because it's simply laziness and they can help. Two reps at two T-Mobile stores told me I can make a return and or the reps can help with returns of my WiFi device. The email with the label also mentions the same. They are a participating T-Mobile store. If this is at all inaccurate T-Mobile management can reply here.

Horrible customer service! BEWARE this is not an actual…read moreT-Mobile store it is a third-party vendor who does not support T-Mobile in the way that they should. The only reason I'm giving this review one star is because I can't go any lower than that. The "store manager" Mohammed told me that since I did not purchase my phone at their location that I was lucky that he was helping me at all and that it was a waste of his time to service my brand new iPhone, which is less than a day old, because it was not purchased at their store but through a different T-Mobile location. I will never step foot in this store again. Go to an actual T-Mobile store if you want professional customer service.

Let me just say that as soon as I waked in there , it was busy . But the two reps Dani and Ashley…read morewere super welcoming and acknowledged that I entered and said they would be right with me. I was nervous to go ahead and get a new like and phone since I've been scammed at Verizon. Ashley was able to help me use my same number with a Verizon and she was able to call Verizon to get ahold of my account number and port pin to go to metro. I've tried getting that info at the store but they kept giving me the round around. I'm super thankful Ashley was able to help me out with that. I got a free phone and only paid 1 month to and taxes. Got a Samsung A16 and she was able to give me a discount on a case and screen protector. Will be coming back to this store add more lines. Since she mentioned the more lines you add the better plan deal I can get. She was fast and efficient.

Best customer service. Ashley is wonderful, she's the best if you need anything !I had issues…read morewith my phone and she fixed it!

Went in today to try to pay my bill the guy in there Fernando was no help what so ever didn't seem…read moreto care to help me just wanted me out Verizon had been horrible at all storefront locations and on the phone for the last 8 years I've been with them

Great service, will come back to this location I highly recommend to others for best experience and…read moreservice

Came to have the front glass replaced on my iPhone. I was greeted immediately greeted coming in the…read moredoor. The technician quickly looked up a couple of options s one being an Apple Original part which was more expensive and out of stock. Opted for the non original glass. She took the phone to the back and gave me a 30 minute estimated completion. She came back out in less than 30, handed me tha phone and it was good as new and very responsive. Best part was the repair and the part itself was $100 less than Apple

This is my go-to for cell phone repair. Their prices are fair, the work is done quickly and their…read morecustomer service is always pleasant. I trust them explicitly.

Great service! I was in and out of the shop for a phone repair. Everything works well! I would…read morerecommend!

They deleted my old review so i would like to state more information, they cut the light sensor on…read morethe inside of my phone. They PURPOSEFULLY CUT A PART SO ID HAVE TO GO BACK, thankfully i did my research on where to go this time and i got a real oled screen, ive had TWO phones fixed here and both times the battery started being literally destroyed from the screen not being authentic, and it would randomly go black, yk, bc they cut the light sensor, and the customer service is TERRIBLE, they are rude, and snobby, and the service is mediocre at best, itll work for a week then you have to go back bc they messed up everything, please dont waste your time and money here and spread the word. Go to professionals who arent just playing with electronics and calling it a day after watching 10 youtube videos on how

They Fixed the port issues. Fast service and clean pricing. They have good hours too.read more

I went into this shop to get my cell phone diagnosed from a drop that happened earlier that day…read more The man that assisted me "Nathan" was extremly rude. As soon as i walked into the store i was greeted with an attitude, its clear this man either hated his job or simply hated assisting me with my phone. I left my phone with him for over and hour with no updates, when i called simply to ask how it was going i was given a cold and demeaning response that truly upset me to the point where i simply did not want his help with the issue anymore. BUYER BEWARE! EXTREMLY RUDE, CONDECENSING & DEMEANING STAFF! I will never be going back.