Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the service was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience read more

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to Comcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't. read more

The condo I rent switched to Hipoint from Zentro for internet service. It's been downhill since. The entire year I had Zentro service, I may have had one or two very brief outages. In just one month with Hipoint, I'm on my third outage or speed so slow, I can't even stream. This is ridiculous especially when we were promised 1000 mbps. I did a speed test and it's only 5 mbps. A huge difference from what was promised. Their internet service is not worth it and if you have a choice for alternate provide, please do not choose Hipoint. You will get better service from someone else. read more

I did not know that my service provider at my condo had changed to HiPoint -it changed between the time. I purchased my condo and moved in - - and I was in a situation yesterday in which I needed wireless service the next day. I called Hipoint after 5 PM that day and spoke to Dhanya who told me that she couldn't confirm an appointment for the next morning but said she would call me today before 9 the morning and to confirm an appointment with the dispatch team. She called me today as promised and confirmed an appointment. The Internet service person came at noon today. Nazir was very kind and thorough and made sure that I had a network and a password before he left. He encouraged me to call hipoint back if I had any other needs or needed any improvements to my service. The Personal service was absolutely fantastic. read more

I worked with customer care support with hi point today as my internet went down intermittently. Dhanya was very helpful . She helped me to get it working temporarily and also planned to setup tech visit sooner. She was very good in her communication and despite so many issues she consistently tried to get it working . I appreciate all her help today and in future Thank you , Kanchan read more

In terms of service, there have been some struggles with HiPoint with regards to outages. However, their customer support has been fantastic and has made dealing with occassional outages far less frustrating. After a recent outage and confirming the pattern, they're coming out to fix the core issue for the outage with no prompting. This is after having worked to resolve the issues in under 24 hours in previous circumstances. No matter the time of day, they've done a great job at keeping the staff lined with people that do their best to help. Gokul, the support team member I spoke with after a recent outage issue, is a fantastic example. He was incredible patient, thorough, and positive as he walked me through possible resolutions for extremely slow internet speeds. Additionally, he followed up with me multiple times to verify whether a network configuration change resolved the problem. I could not have asked for a better support member to speak with. read more

Hipoint has the best customer service. Period. I cannot say enough good things about Hamit. He is the BEST. And Hipoint is a great company. read more

Nazir was my tech support. He was very knowledgable, shared updates on fixing the issue, and fixed the issue which was not easy considering all of the possibilities and reasons that my WiFi was not working. Thank you Nazir for excellent customer service. read more

I am giving Hamid from HiPoint a 5 star rating. He came to my home to address a printing problem and resolved it after a brief explanation by me. It turned out that it wasn't my printers, but the browser refusing to print an invoice statement for only a specific company I do business with. My other two printers had no problems printing invoices for my other accounts. He then told me to use my other browser and it printed the invoice the first browser would not! Hamid couldn't explain why the one browser would not print this particular's company's invoices and the other one would, but the problem was resolved. He made sure that both of my printers were working properly before he left. Hamid was professional and pleasant. I am a very satisfied customer. Ed G. read more

Jomol was lovely and so helpful with reconnecting my internet connection. I am not good with technology and she walked me through how to restart / reboot my internet. She answered promptly and I didn't have to wait at all. It was up an running in just a few minutes. Very good customer service! read more

Our condo building is currently undergoing an upgrade with HiPoint Internet Service Providers. We had been having some issues with our internet both before and during the process. Nermin, the techie, was extremely helpful as our issue was complicated and involved some sleuthing and cable adjustments. It is now working even better than before and we are quite pleased. Thank you. read more

This morning I needed HIPOINT to help me out as I was in quite a pickle. Fortuately, I was lucky enough to get Maria Adrick to help me out. In spite of a full schedule, she somehow managed to get a technican to my apartment within an hour and the technican was able to solve the problem. (He was very helpful too, btw.) I was very impressed with Marias ability to listen, respond, and fix the issue so quickly. We need more employees like her in this world. I hope HiPoint appreciates the efforts she makes and the results she provides. Way to go Maria! Ron Castelli read more

I had a problem with my billing due to a credit card renewal. Maria at Hipoint resolved the problem quickly and got my internet up and running quickly. read more

HiPoint customer service has been great. When we moved into our new Apt in Chicago, and had no working internet, a quick call to the office was all it took to get things settled. The tech came within the time window promised, quickly assessed that the unit needed upgraded connectors (the prior owner hadn't upgraded the wall plates) and made quick work of getting us online. It's only been a week - but all seems good! read more

Hamid did a great job. He was on time. He completed the visit successfully and resolved the issue. The connection for my modem line in the control room at the top of the building needed to be set.Hamid tried to go above and beyond to resolve the issue. Was the connection issue with my modem directv signal splitter a result of new equipment installation in my building? Will the equipment help distribute the internet signal at the top of the building? Roman did a great job today. He got the Internet, Directv, the internet phone working. And he setup my new Wi-Fi router. My internet speed is more than twice as fast as anything previous. I am very grateful and impressed. **** read more

Our internet is frequently down or very slow. Yesterday our internet was down for HOURS. I think from about 6:30p-12:30a. I texted a few others on our floor in our building and they confirmed their internet was down as well. Our building requires all of us to use direct TV and internet from HiPoint. They say on their website to reach out via phone call to text. My husband texted twice and no reply. At all. We tried to call but it said there were 18 people before us. Yeah I bet lot of people were calling trying to get their internet back too. Here we are almost 24 hrs later and still no reply back. read more

I hear a lot of people complain about their cable service. Want to put a huge shout out for the greatest customer service in the industry. Hipoint is responsive and everyone is professional. A special Shout Out to Hamit who fixed my cable and internet today. He is the best! read more

I can't thank Gokul enough for his help. I spent hours trying to solve my internet/router issue on my own and he stayed on the line with me until we figured out the solution. read more

I moved to a new place where HiPoint is the internet provider. I was able to get an appointment quickly, the technician Roman, was friendly and knowledgeable about the questions I had. He was right on time and was done within 30 minutes after checking to make sure my phone and computer were running on my new WiFi address. Thank you Roman and HiPoint for such fast, professional, and friendly service. read more

Great service, they do respond very quickly and try to resolve the issue in a timely manner

For several years I was a HiPOINT customer in Chicago. I never had any problems either signing up or cancelling with HiPoint, which I did today as I'm leaving the country. Everything was easy. I called today to cancel and I was connected with Siju the agent. He was outstanding. There was something about the way Siju carried himself. He is intelligent, extremely knowledgable and quick. He is an impeccable employee. We arranged the pick up date and times for the router and all cables through my building's management office. He immediately sent a confirmation. It was detailed to perfection. Off and on, I've been living out of the US for several years. It's a daunting task dealing with time differences. HiPoint takes calls 24/7. If I had an agent like Siju working for me, I would advance his level to supervisor. Many times what doesn't come with great training are people who genuinely transmit care for their company's customers. So often we get off the phone with an agent who just goes through the motions. To Siju, a valued agent. Sincerely, a happy customer. JK read more

Reshi with support helped me today with my internet going out. She is fantastic to work with and resloved my issues easliy. Hipoint service continues to exceed expectations. read more

Yesterday my internet was working fine and today is wasn't but thanks to Hargeet and Hamid at Hipoint, my internet access is fixed. This morning, when I called into Hipoint, I spoke with Hargeet who was extremely pleasant, professional and patient. We tried everything to get my internet working. After trying all sorts of solutions, Hargeet decided to dispatch Hamid, a Field Technician to my place. Within a short time, Hamid showed up. As it turns out, my computer's "Network Card Failed." Field Tech Hamid installed a temporary router and told me what to buy so I can keep my internet working with no interruptions. I did not have much downtime because Hargeet and Hamid were there to help me. Both guys were thoughtful, kind, patient, polite and extremely helpful. I am very thankful. I work for myself for my internet connection is so important. These guys could NOT have been any better. Thank YOU HiPoint for hiring good people who care about people like me. read more

Ike is the best technician @ Hipoint. He is very thorough and knowledgeable. He listened to my concerns and troubleshooted the problem with attention to detail. Ike is a great asset to Hipoint. My sincere thanks to Ike!!! read more

My internet was not connected to the DirecTv appliance (referred to as Genie). I spoke with HiPoint, and a technician was scheduled ASAP. The technician, Habid, was here this morning, and quickly resolved the problem. Excellent service from customer support through on-location service! read more

We moved in to a new building with internet service provided by Hipoint. Because the previous resident did not use the building provider, we had to call a technician to fix the connection of internet jacks. The costumer support at the phone was very good and service was scheduled for the next business day in the morning. Hamad arrived on time, was very attentive and efficient. Now we happily have internet service to write this review. read more

I have used HiPoint for about 6 months and they have been the best service provider I have ever had. Incredibly easy to contact for customer service , the longest I have waited for a response to an email was 2 hours. Fair prices and excellent customer service means I will be a customer for years to come. I know sometimes going with a smaller company especially for something as crucial as Internet service can be questionable but, in the case of HiPoint they are head a shoulders about larger providers. read more

I'm not a technically inclined person so when I bought a new router and had trouble connecting it, I didn't deal with the manufacturer, I contacted HiPoint and asked that a tech come out and set it up because I knew something I did wasn't right; I wasn't getting more than 90 Mbps up/down. I usually get close to a gigbit up/down. I sent in an email and within fifteen minutes got a call. Reshmi was patient, explained things in a way I could understand, and within ten minutes I had my high speeds again. HiPoint has always come through - quickly, painlessly, and not once have I ever felt like they were just reading through a script. They know their stuff. read more

No stars. That's what I would give. The condo I rent in decided to switch to Hi-Point internet as a bulk contract and I felt I might as well go with their cable tv services since the whole building is being transferred over. Hi-Point uses DirecTV as their cable tv provider. Never used them but whatever, they'll start at a low rate so I'll go from there. They require a credit check in order to provide service or a certain rate to the person who is interested in cable or additional faster internet service so I filled out the form online via pdf (nothing handwritten) and all was submitted. I took the day off to be at home for the installation because I have a big dog and don't have the luxury of working from home during this time. I get a call around 3pm, (They had from 9am - 5pm to install by the way) and they say they can't run a credit check. so they ask for my Driver's License information. Weird but I give it to them because now the tech is in my apartment installing the internet service. They call back 30 minutes later and still can't get a credit report run. They are unable to do the cable installation. They recommend that I contact the credit bureau to make sure I did not put a freeze on my account. I call all 3 credit bureaus and none of them tell me that there is a freeze on my account information. I call HiPoint back and relay this information back to them. This time, I'm speaking with a different person who says maybe my credit was unacceptable and that's why I was denied service. So when I hang up, I check my credit score. It's in the 800s. At this point I call them back and ask that the form I filled out is shredded because now I don't trust why they wanted my SSN and driver's license to run a credit check that they claim they say is bad or cannot process. They said they don't personally have my form on hand, but will make a note to remove my information from their records....? It just seems really sketchy why they request all this information in the first place and why would they deny someone that is willing to pay for signing up for additional services? For now, I will be locking my credit searches because again, I am afraid my personal information is about to be compromised, all because I was forced to change my internet and cable tv service. read more

I was having trouble setting up my internet, over the phone the staff was super patient and helpful. It wasn't possible to resolve the issue over phone, next morning they sent the technician Hamid. He was very polite and helpful it took him short amount of time and did a great job. I highly recommend. Great customer service. read more

I moved to a new building with internet provided by Haipoint. Harjeet was professional and helped me quickly set up my internet.

The Customer Service Representative I worked with, Harjeet, was immensely knowledgeable, resourceful, and patient with the connectivity/speed issues I was experiencing. They assisted me in diagnosing the issues and trying known fixes. Harjeet also worked to schedule a technician to visit asap as I work remotely and rely on a strong network connection. Thanks, Harjeet! read more

This company is completely unreliable and incompetent. I left work early to get home for a service visit tonight to increase my connection speed. Should've been a simple appointment, right? Nope! The technician spent 1.5 hours disconnecting my internet connection, left without saying a word, and it took over an hour to get any update from their support center. Oh, did I mention he left all the cables exposed in my closet? So now I have a mess and no internet connection. On top of that, this technician spent 3 hours here a few weeks ago for the same issue! I was told that a senior technician would have to come out and fix everything, so imagine my surprise when THE SAME guy shows up tonight. This is a company that doesn't follow through and employs technicians who leave in the middle of the job. I've been trying to upgrade my connection speeds for over 2 months to no avail. Stay clear of this garbage. I'm working with my building manager to make sure their service contract is NOT renewed. read more

HiPOINT - Internet Service Providers Near Me - Des Plaines, Illinois

Since our building has moved to lowpoint, my internet is down once a week. Calling customer service is calling India and you can barely understand what they are saying. last week the internet was down on a friday from 6:00pm till the morning. today the internet has been down since 10:00 am with no resolution. I might have to end up going back to RCN since for 10 years I had RCN and it only went down once for about 15 minutes. They owe the building a discount for the poor service and lack of customer service. read more

I was having trouble with one of the cable receivers in my condo. Hamid was early to the scheduled appointment and he worked very thoroughly to fix the problem. He also checked to make sure the other receivers were working and even replaced an outdated one. He was very professional and nice. I definitely recommend Hamid for service! read more

Hipoint - They provide excellent service to my condo building. Example - I was about to have a very important zoom meeting & my internet was down. The best service tech was in the building- MAURICIO he immediately came & fixed the problem. OMAR KAHN - always available to help me with my business & personal WiFi. So patient. ASHLEY & REGGIE are great. They also are my go to for my business WiFi help. ASHLEY is always hands on. All the staff at HIPOINT are patient & willing to help with any issues. If you are like me technically challenged, this company is the best. Thank you to all the staff at HIPOINT. Shari Shields read more

I recently moved into a building and had the internet installation done by Ricky, who was incredibly helpful and had everything up & running in no time. I also spoke with a few different people over the phone and they were also very helpful. Internet is working great too read more

In a nutshell: efficient high-speed internet, but day-to-day customer service could still use some work. After writing my first Yelp review, HiPoint reached out in an effort to fix the situation. Wish it didn't take a negative review to get that help, but HiPoint's owners did go above and beyond to make things right. Omer, the company's co-founder and Chief Technology Officer, called to talk through the issues I was having and then came out to check my equipment. Despite my protests that it was not my new Gigabit wi-fi router causing slow speeds, since I had followed the salesperson's instructions on what to buy...it was, in fact, mostly my router. (Does anyone still have an ethernet connection to their computer these days? Really?) Turns out the routers in my 250-unit building were all competing on the same channels, and that was the source of the slow internet. Omer recommended a couple even higher-grade routers that automatically search for the best available channel at a given time, which my previous router did not do. I ordered a router (Linksys Max-Stream AC2200), received it quickly through Amazon Prime, and Omer came back after-hours to set up. After set-up, the 2.4GHz band was still providing slower-than-expected service...but the 5GHz band works! (Don't tell anyone in my building or I'm liable to slow back down.) My Wi-Fi speeds are now faster than I usually need, and I'm assuming, if I had an ethernet connection, that those would be the promised 200/200. My recommendation for HiPoint remains -- day-to-day customer service needs some work. There are some long hold times and representatives that aren't able to quickly identify and solve problems. (Even from a sales perspective, I just sat on hold to confirm DirecTV rates, and when I finally got someone on the line, they said they'd need to have a specialist call me back.) I also recommend that they arm their salespeople with a list of recommended routers for those who don't want to rent. When you make your business on hooking up large buildings, the issue of competing signals should be something that's proactively addressed, rather than waiting for negative Yelp reviews. And yes...still need much more opportunity for evening and weekend customer service appointments. All that said, Omer went above and beyond to make sure things were made right with my internet, and now I'm getting great speeds at an efficient rate. read more

HiPOINT - WiFi internet speeds after getting a new router set up on the 5GHz band. Much improved. - Internet Service Providers Near Me - Des Plaines, Illinois

It has come to my attention that the text of my previous review was copied here inadvertently. Apologies--you can look at my previous reviews for context here. The reason I posted this update is because the owner of the company reached out to me again via message (photo below). From the photo, you can see that I messaged him about a year ago, with no reason, until he messaged me randomly about a year later--a bulk message, I expect--after I had moved or if the building. I hope this business realizes that there is a difference between bullying and making consumers aware of a poor service provider. That is what Yelp is for--for celebrating the good, and warning others about the bad. Last, for what it's worth, I was encouraged by multiple residents at my old condo building to update my reviews over time as service got worse and worse. These were "normal" residents--not the board members who were involved with HiPoint's contract. I wish HiPoint all the best and hope they can figure out a way to improve their services. Update: we have finally starting receiving better tv and internet service!! Unfortunately for HiPoint, it's not their service. I stand by my prior reviews: HiPoint is not a reliable service provider. Don't let your condo board talk you into using them. It will be a decision that haunts your entire building. read more

HiPOINT - Why yes, our service actually HAS improved! And thanks for the reply to my message--you're only ~8 months too late #sad - Internet Service Providers Near Me - Des Plaines, Illinois

Just moved into my unit yesterday. Needed to get my internet up ASAP since I work remote. The customer service agent was wonderful to schedule on a quick. Hamid arrived early and was very knowledgeable and professional. He worked hard to install new cable to fit both my living areas and bedroom. He had both remotes reprogrammed and I was up and running. Thanks so much! read more