In what was otherwise a very very frustrating experience with TMobile, customer service rep Cecely…read moreprovided help that was outstanding. She helped us navigate our way through the maze of TMobile departments. While phone and online help made it impossible to solve our issue, Cecely was transparent in her communication with us all along the way. We are very grateful for her assistance.

I rarely give low ratings so if I do you know it's bad! I was having phone issues and was told this…read moreparticular location is a corporate store! Since I'm a former Sprint customer it's easier to get what I needed at a corporate store rather than just any old T-Mobile. Francisco needs to find another job. He's clearly not interested in working here! Very standoffish and unprofessional. I had to end up getting a new phone. He hands me the phone and I'm like, is that it? He said, "I guess you're in a hurry" oh wow. Horrible customer service. A customer walks in and another employee is on his phone and not paying attention. I had to tell him someone needed assistance! Very very unprofessional! I'll never step foot in here again!

Called about a locked phone and he gave me directions on what to do. No charge and very helpful…read more Thank you

Great response with estimate!! Fixed quickly at a reasonable price!! Integrity & good repair is…read morekey! They have it!! Will use again if need repair!

This is a piece of shit ass place. The management here is untrained and unprofessional. They don't…read moreknow what they're doing. Just find another T-Mobile store.

One star to this store location but not even deserved. It's not the first time I have visited this…read morestore and I always found inexperienced, lazy and/or rude employees assisting customers. I don't know why, but among all the T-Mobile stores I have visited so far, in this one I always have had a bad experience. About two weeks ago I visited this store to pick up a phone delivered to this location. The employee was not rude but very lazy and not willing to provide an appropriate customer service. He told me to come back another day because of a problem with the safe and dismissed me before I could add one more word. Today I went to this store to have a phone exchange under warranty. The employee who served me was Mrs. Hashley who was rude and unwilling to help. Since the first moment I entered the store she showed an attitude like my visit was bothering her. During the exchange process she found a problem with the IMEI number not matching and couldn't perform the exchange but suggested me to call the T-Mobile 611 number to get assistance to clear the problem while she seemed happy to divert me elsewhere. I called the 611 number from outside the store and the operator assisting me over the phone was very kind and willing to help and solve the problem, but she needed a piece of information from the store employee, so she asked me to walk back in the store and put Mrs. Hashley on the phone. Mrs. Hashley in a rude way refused to talk to the representative on the phone and immediately started assisting another customer waiting in line. When I insisted to get some help from her for the second time on behalf of the representative over the phone she became totally reluctant to provide any further assistance forcing me to solve the problem on my own and stating that she is not allowed to talk to customer assistants. I believe this might be true and reflecting a Company policy, but the way she refused to help wasn't quite appropriate, but very rude. To my opinion she doesn't represent and reflect T-Mobile carrier company and because of her lack of kindness in customer care attitude and assistance she doesn't belong to T-Mobile and doesn't deserve this kind of job.

I stopped by to see into adding my mother to my plan. Turns out I have a teacher plan that is no…read morelonger offered, and I'm grandfathered into. It doesn't allow adding family members. The only way to add my mother would be for me to change my plan and it will cost her just as much as me so I decided against that idea. I will have to have her get her own AT&T plan once she ditches her crappy flip phone. Just want to not that service was impeccable here. The employee looked into my current plan and informed me of my options. Maybe in the future I will check back to possibly get a better rate.

From the owner: AT&T, serving over 81 million wireless customersread more

Came here for the first time to get the screen protector on my Samsung Galaxy Z Fold replaced. In…read morethe past I have done this myself before but since this is foldable it requires a special process. There was no wait and I was in and out in no time. The cost was much less than I expected. The staff was friendly and they did great work. My phone now looks like new again. Would definitely recommend.

TJ fixed my broken iPad in a hot second and didn't even charge me (a broken charger was stuck in…read morethe charging port). It was so quick and easy. I highly recommend.

My husband broke his phone at 530pm on a Sunday & it was able to be fixed. Jose has excellent…read morecustomer service. It was the most timely phone repalr we ever experienced.

LOVE IT! Came In Around 4 Rushed To Get My PS5 HDMI Port Fixed & It Got Finished Under 2 Hours,…read moreOther Competitors Told Me To Come The Next Day. The Lady Behind The Desk Was Sweet And Was Funny Def coming back for other repair

Horrible experience, walked in not greeted, and ignored us for 30 minutes. Long black hair guy,…read moredidn't get his name but is absolutely rude and unprofessional. Just lounging around biting his nails being bored. Do not go to this location if you want a horrible experience

You will blink and miss this Verizon,if you are not careful! But, don't blink because Ramon and the…read moreother salespeople are top notch. It is tucked in a tiny strip mall, behind the Exon gas station, at Rockville Pike and Nicholson. It has lots of trendy equipment and the salespeople are very accommodating and eager to help. First, I went to the Verizon store up the street. I was greeted with it is going to be a 20 minute wait, before we get to you. Then, he told me about the Verizon store that was 5 minutes away. I walked into this store and was politely greeted and told that I was next. Ramon took care of my issue and then, was telling me about new deals on Verizon. It was very tempting. So, when you want to play with the latest gadgets and you don't want to wait 30 minutes for service, head on over to my secret Verizon store. Tell Ramon that I sent you.

Just like all of the other million people who came here, I can't say enough about how great the…read moreservice and value are. They handle broken screens, water damage, nonfunctional buttons, and other repairs. The owner took time to listen to what happened to my phone and gave me his best estimate of success. In the end, he resurrected my phone and it is good as new! There's a $50 diagnostic fee, which was less than any other that I have seen. Keep in mind that that's nonrefundable, even if your phone can't be fixed. Mine was fixed. It's definitely worth trying for a repair rather than buying a new phone.

Wawa not open. Please update hours if you do not open at 10am. I waited outside for 15 minutes and…read morecalled the number on the door with the be back in 5 minutes sign. No answer

Life saver! While on vacation my iPhone had water damage and I thought all my pictures were gone…read morebut my phone was resurrected! So happy with the service and price. Thank you!