I am an expert skier who has been skiing all over North America and Europe every year for the last 25 years. In that extended period of time, simply put, I have "never" had a boot fitter systematically "destroy" a BRAND NEW pair of ski boots, to the point that they are totally unusable, until I went to "Bootworks" and had the owner, Ernie work on my boots. His total incompetence was only exceeded by his arrogance and rudeness. If that was not enough of an insult, he charged me over $600.00 in "fitting fees alone" to singlehandedly ruin them! My brand new, fresh out of the box 2018/19 Lange RP ZB's had to be thrown away. Now I have no choice but to spend yet another $1,000.00+ to get a new pair this year and have them fitted buy of course, "another" boot fitter. If you want to be rudely insulted, ripped off and have your valuable ski boots rendered utterly useless, then "go to Ernie at Bootworks" in Park City. It that is not your goal, then you owe it to yourself to go to another ski boot fitter who is legitimately a true ski boot professional. C. Gleason, PA read more

I don't recall exactly who helped me with my boots. It was kind of a team effort. I had SUCH a good experience buying boots in there. I won't go into detail about WHY I decided to get boots from them, but will say that I was skiing on boots that I had purchased 8 years prior from Surefoot, in Park City. I went into Surefoot to make some minor adjustments and they insisted that I needed new boots to the point that I was very uncomfortable in their store. Bootworks was such a pleasant experience. They informed me that for all those years I was skiing in boots that were way too wide for my narrow foot. They gave me a visual of this with on their fitting tool. That explained a lot! Now I know why I'd never been happy with those boots from 8 years ago. They put me in the right boot and made the adjustments necessary. They even recommended that I keep my custom foot bed from that other place.The next day when I skied, I noticed that my very narrow heel was still coming up in the boot. They fixed it right up and off I went. I can't say enough good things about this place. Every person in there was knowledgeable, patient and trustworthy. The prices were fair and the service is top notch. I highly suggest you go to Boot Works for boots, socks, etc. You won't be sorry!!! read more

Ernie has changed my life. This is the best boot fit I've ever had. My skiing has improved beyond my wildest expectations. I can't thank him enough. I've fallen back I love with skiing. Thank you Bootworks is a must. read more

Shad and Ernie are excellent boot fitters and salesmen. They carry only top products and they really know what they are doing. My feet are not easy to fit and they suggested a couple of choices and then spent 2 hours making the fit perfect. In a town that has a number of very good boot shops, Bootworks stands out as one of the very best. read more

These guys are the best! I went in with boots I didn't even buy there and they helped me out. I ended up going in about 4 times until I figured out what was wrong, but each time I went in they were super friendly! Highly recommend these guys for anyone looking to buy custom ski boots or need help modifying their boots. read more

Ernie and Matt did a fantastic job! I have oddly shaped feet very wide in the front, extra-narrow in the back. They were patient with the many adjustments we needed to make and the finished product is awesome. Matt, a special thank you to you for all your work. Best regards, Justin read more

Ski instructor here... Wanted to thank Earnie again for the fantastic job he did with my new boots. He was recommended to me by one of his peers in Colorado. His reputation is very, very well-deserved! read more

Somehow this is posting under my husband but this is my experience. My name is Lauren. So I went into this shop with severe shin pain from brand new boots I had purchased at home before arriving in Utah. I do not know the name of the man that helped me but it turns out that the new boots were to big and the wrong shape, hence my pain. I was very upset but he suggested that I call the store who sold me the boots and see if they will take them back and they did agree to give me a refund. So I asked him which boots would be good for me and he then fitted me with the proper boot in the proper size. He was very knowledgeable and took time to make sure I was happy. At the end of the day I stopped back in to pick up the other boots that I was returning and he asked how the new boots were. I told him that the toe area was tight and there was some pressure on my ankle. He told me he could fix both of those problems and I could leave them overnight and pick them up the next day which I did. When I arrived the next morning (1/28) at 10:30am, I found a note on the door that they would return at 12:30. Frankly I was very surprised and quite upset. This was our last day to ski and now my boots that I just spent 400.00 on are locked in the shop and I either have to give up half a day of skiing (which I already had purchased a lift ticket in advance for) or rent boots until they open the shop. I called the number on the receipt and left a message with my problem and left my phone number. By 1:30 I had not heard from them so I called and a man answered and said they were open and come in. When I got there it was not the same man who sold me my boots but they were adjusted and ready. He said that they had to close because the other guy had an emergency and there was nobody to cover until 12:30. I then proceeded to explain that I had to rent boots so that I could ski and asked if they would reimburse me the rental expense. He refused saying that they were open from 8-10am. I would have given Bootworks 5 stars based on their knowledge and service on Saturday, the day I bought the boots. But I had to take off because of the poor service I received the next day. While I understand that emergencies do come up that need to be taken care of, when your customer is put in a place where it costs them more money, the least you could do is reimburse them for that expense. And frankly based on the service I received the day before I was shocked that they did not offer to pay for my rental boots of 29.00 after I just spent 400.00. I work in retail and customer service is the most important factor in doing business. read more

My ancient boots finally gave up and with only one day remaining in Park City I checked the reviews and headed to Bootworks, conveniently located just steps from the slopes and my condo. Matt heard my concerns, carefully measured my feet noting the characteristics that the new boots would need to address, especially my prominent ankles which have caused boot pain for many years. He recommended one pair which met the needed specifications. He fitted me and then made adjustments to the boots accordingly. He also recommended orthotics, which I agreed to add. I took the boots onto the hill expecting days of adjustment. Within one hour they were as comfortable as my old 20 year old pair. Matt is a maestro! I could not be more pleased. read more

so happy with the service at bootworks park city. they were super easy to work with and all around great people. definitely will be coming back next time i need insoles! thanks for a great experience! read more

First time doing a review. Already wrote a tip. Within 3 minutes, 2 guys gave me the impression they were trying to take as much money from me as possible. Were going to charge me $40 just to check my cant angle, which only takes a minute or two. And tried to sell me their high end new boots, by denigrating the boots i had and by going on and on how great their boots were. All while im trying to tell them what my boot problem is. Got the very apparent impression, they were not interested in helping me, but rather helping themselves to my wallet. Maybe it was a bad day for them. But my first impression of them reeked. read more

Frequent yelper, first time reviewer... I normally just like to read what everyone else has to say because I am generally too lazy to form an opinion of my own and then inform others of it so to actually sit down and write something out means this place stood out enough for me to want to share my experience. I came into Bootworks in desperate need of some TLC for my sore feet after skiing a couple of days in some new Dalbello Krypton Pros. As bright and shiny as those puppies were on the outside, on the inside my foot was going thru the nine circles of hell. After going to two separate boot fitters in two separate ski areas in two separate states and leaving in each instance with no relief I was ready to leave alpine skiing and their uncomfortable boots altogether for my shiny new and always loving mistress tele skiing and her magical boots made of fluffy bedroom slippers. Well it's a good thing I came across Matt and Bootworks because I was about to make the biggest mistake ever and commit to an exclusive relationship to tele. Phew. That was close. I came in and explained all of the problems I was having with my Krypton's - mainly a numb forefoot and instep in both feet but worse on the left foot (imagine not being able to feel your foot at all and trying to turn a ski - doesn't work so well). Matt listened and asked great questions to understand the real issues that were going on. After shell sizing me and assessing the situation he noted that the cuff of the boot along the inside of my ankle and navicular bone was too narrow for my foot and was restricting blood flow to my feet causing the numbness. Unfortunately, the construction of the 3 piece Krypton made it difficult to impossible to effectively "fix" the issue so we had to switch me out of the Krypton's into something different. He didn't necessarily want to switch me out of a brand new pair of boots with less than 8 hours of skiing on them, but he really felt there wasn't anything that could be done to make it better for me. And, I believed him, which brings me to my next point...His approach to the problem is important for three main reasons: One, Matt wasn't trying to sell me on a new boot or something different. He was trying to make sure I had the best boot for my foot. He was blunt and straight with the situation and I appreciated that. And I firmly believe that if I had asked to "fix" the existing boots he would have made every effort to do what he could. In the end I trusted in his expertise and that was the right call to make. Two, Matt looked past the pain point and symptom to actually diagnose what was causing the problem... while the problem manifested itself in numb toes and forefeet, it didn't actually have anything to do with the toe box or forefoot of the boots. Rather it was the cuff of the boot that was the real culprit (It's worth noting that every other shop focused only on solving for the pain point in the place the pain was happening. And three, I would be remiss if I didn't mention that, yes kids, you also get an anatomy lesson from the pros at Bootworks because I'll be damned if I knew what the hell a navicular bone was prior to going to Bootworks. Not only did my feet get some lovin my brain got smarter so my noggin was more than just a hat rack. Think about that next time you are in need of some new boots... really think about it. But I digress, back to the boots. At this point Matt did some more measurements and got me into some nice new Lange's because not only do I apparently have a natural "Lange foot" but he could also manipulate the cuff to give me the breathing room I so desperately needed to keep the blood flowing to my 10 toes and forefoot. In simpler terms, no more numb feet and nine circles of hell. Matt got me fitted on some proper footbeds, got me aligned, and sent me on my way in some shiny new kicks. And, much to my delight, after the previous day in which I was only able to finish three and a halfs runs because I was in boot purgatory, today I skied all day with nary a concern. The boots fit like a glove... or a sock... or insert witty comment here. It was like my feet were floating on a cloud of unicorns and rainbows. It was that good. Seriously. Mind blown. So the moral of the story, before you get rid of your main gal (alpine skiing) for that shiny new piece on the side (tele skiing or whatever else you would rather be doing than being miserable in ill fitting ski boots) do yourself a favor and go in and see the Matt and boys at Bootworks to set you up straight. You won't regret it. Thanks to Matt and Bootworks for getting me set-up properly so I can stop complaining about my sore and numb feet. My friends are thankful for this too... trust me. And as an aside, if you're lucky, John might even give you some of his sandwich... but probably not. He's pretty protective of his sandwiches. Especially when he is plotting an evil plan to try and sneak one into a Sundance film screening. read more

I was struggling with my boots and brought them into the shop. The technician quickly identified the issue and blew out the shell around the toe, resolving the issue. Very good service. And no charge. And I didn't even by the boots there! Amazing. read more

Hey guys, I want to pass along my recent experience with Jeff the owner. I bought a pair of custom fit boots at the end of the ski season during their end of the year sale but didn't have a chance to ski in the them till the following season. I began to experience some serious shin issues and contacted Jeff to help me. I should also mention that I live in Colorado so all of our communication was done via email, text and a few pictures. He not only resolved my problem but he was there without any hesitation what so ever. Jeff is not only a great guy but a great business owner who truly cares about his customers and his reputation. read more

The absolute best place on the planet to have your boots fitted by consummate professionals. If you have a desire to ski in total comfort then this is the only place to go. You will understand once you have been through the process. read more

For years, my left ankle bone has really hurt after a day of skiing. I took my boots to many stores, but was always told nothing could be done. A couple of days ago I wandered into Bootworks. I explained the problem and was told it could be fixed by remolding an area of the boot's outer shell. In 10 minutes it was fixed, and I'm now skiing with no pain. Absolutely amazing. While I was waiting I watched as he fit someone for new boots with the same attention to molding various parts of the shell so they fit perfectly. I can't say enough good things about Bootworks. read more

If you want a great custom boot fitting, this is the place to go. After asking about my skiing skills, measuring my feet dimensions, visually inspecting them (I have medium/wide feet with narrow heels and my pinkie toes flare out a little requiring a tight heel area but semi-wide forefoot), and asking about any issues that I was experiencing with my old boots, Ernie was able to select the best boots for my feet, customize the shell via heating and grinding, and create a custom insole. He patiently made adjustments until the boots perfectly fit my feet. I now have a great pair of boots that fit snuggly yet comfortably instead of my old boots that were very loose. A big thanks to Bootworks and Ernie! read more

I can't say enough about these guys here at bootworks. Matt and John were fantastic! Very knowledgeable about their product, great customer service, very personable and they made you feel comfortable about asking questions. I was with a guy that went downstairs to another boot shop, however, deciding to come back up to bootworks to buy... it just happen to be at closing time. Ha, I thought oh no, they are closing, but Matt sucked it up and was very pleasant and patient. Also as I was getting my boots, there were three other people popping their head in after a day of skiing to say how much they loved their boots! Wow for them to make the effort to come back in the store must mean they really made a difference! I can't wait to get on these boots and cruise the slopes. One thing for sure, if I have any problems with them, the guys said I can come back... now that's a good feeling! I would highly recommend bootworks if you are looking for a custom fit pair of ski boots! read more