After seeing this review, DryBoston reached out and we were able to get them to compensate us for…read morethe damages and losses. It was disappointing that we had to go through this process in the first place - and that we had to be the ones to reach out and ask - but I appreciate that they were willing to make things right in the end.

Mike from DryBoston was very courteous and professional to work with. I called because we had…read morewater leaking under our stairs in the basement. He did a mold assessment and determined where the water source was. He brought in his equipment to dry out the space. After a month the space remains completely dry and we have had several rainy days. Mike was honest and trustworthy. I will definitely recommend him to friends and neighbors! Scott H

I called after they responded to a Yelp request. Don asked me to tell why I thought I had mold…read more Every 2 words he interjected with a question. After a few times I said you asked me to tell you and I will give you the information. Well, I was interrupted an additional 2 times. When I asked if he could stop interrupting me and let me finish a sentence, he hung up! I found the brief interaction unprofessional, disrespectful and rude. Since this was a first time impression and opening communication, I would NEVER recommend this company to anyone. I could not imagine trusting this company representative with my home. I would give "0" stars if it were an option!

From the owner: Since 2010, Roslindale Restoration has been revolutionizing the damage restoration industry through…read moredata-driven solutions and predictive analytics. Our innovative approach combines advanced moisture mapping technology, IoT-enabled monitoring systems, and sustainable remediation practices to deliver superior water damage restoration, mold remediation, and emergency restoration services across Greater Boston. Under Patricia's leadership, we've pioneered the integration of thermal imaging and AI-powered damage assessment protocols, setting new benchmarks for restoration accuracy and efficiency. Our commitment to environmental sustainability is reflected in our eco-friendly cleaning agents and energy-efficient drying systems, while maintaining the highest standards of IICRC certification and OSHA compliance. As industry thought leaders, we're actively shaping the future of restoration services through our research partnerships with local universities and our investment in emerging technologies. Our focus on preventive solutions and structural health monitoring represents a paradigm shift from reactive to proactive damage management, positioning us at the forefront of Boston's restoration industry evolution.

Servpro did an excellent job after our master bathroom shower experienced a significant leak…read more The Servpro team came in the same day and began the process of removing drywall and placing floor dryers and de-humidifiers in the effected areas. All areas were carefully taped-off and they removed all debris. Josh at Servpro also handled everything with our insurance company. They made it easy and the results were great.

My job exposed me to a very contagious infection and with a vulnerable husband, I was very…read morenervous. The team from ServPro of Weymouth was great. Samantha was wonderful and very patient as it took a long time for me to heal before they could come into the house.They were here on time,they protected themselves, and spent a lot of time disinfecting our home. I so much appreciated their efforts. Thank you

Wrongly billed us for 3 grand. Their billing is a mess. Completely unresponsive when it comes to…read morecorrecting their mistake. Still waiting for the money back.

In December 2019 we came home from a weekend away to an overwhelming odor of oil. The basement oil…read moretank had been leaking slowly all weekend. Our oil provider came first and did a quick cleaning/drying of the basement floor and confirmed that actual amount that leaked was not enough volume to be deemed hazardous, so we just needed to replace the leaky oil tank and we would be all set. However, since it had been left all weekend before we discovered it, the smell had spread throughout not only the basement but also the first floor of the house. I could even smell it in the coat closet on the first floor. After asking social media friends for suggestions of a clean-up company, I got several recommendations to Call South Shore Flood, Fire and Mold. Wow - I emailed the general info email address provided on their website, and within I'd say ten minutes I got an email response and a cell phone call from Bill Hartnett. Over the next week, Bill worked closely with me to remedy the odor in my house. I have never experienced this level of superior customer service - Bill not only went above and beyond what he set out to do, but his level of communication was amazing. Within a few hours of our first contact, Bill was at my house to assess the damage, and that same day he emailed a thorough proposal, describing step by step what would be done to clean and deodorize the house. He was very specific on cost - no hidden surprises. In fact, as the week went on, Bill ended up adding more service to further ensure the job was done perfectly, but he never added any extra cost. He committed to the price and stuck through the project until it was more than complete. Bill made himself available whenever it was most convenient for my family - and was also very understanding about not coming at times when it was not convenient for us. He was very cautious and considerate about the children and pets in the house. Bill brought his son who is also in the business, and he was equally delightful to work and communicate with. Mitigating damage from water, oil, etc. is not an exact science, so there is not guarantee that the cleanup will be "exactly" this successful in "exactly" this much time. Bill sticks with the job until he is satisfied with the results, just as if he was working on his own family's home. He made a bad situation SO bearable - dealing with South Shore Flood Fire and Mold was the "bright spot" or silver lining in our family's bad luck with the oil leak. On a final note - I spoke to my insurance adjustor prior to agreeing to the cleanup proposal. My adjustor had a lot of both professional and personal experience with hiring for water/oil/mold/fire cleanups, and when I described the proposal and proposed fee to him, he was very impressed, both by the detailed, overly thorough work offered and the MORE than fair price proposed. While I hope I don't get into a home damage situation like this again, if I did I would rehire Bill Hartnett and South Shore Flood Fire and Mold again in a heartbeat.

I called Sam with my air quality problem and he responded immediately. When I told him what my…read moreproblem was and how stressed out I was over it he came the same day. After talking to him and telling him my situation he started testing all my rooms and said I would be getting a detailed report in the next couple of days. I got the report the next day. Sam took the time with me to tell me how I could remedy the problem and his suggestions worked. Professional, friendly and honest. I highly recommend that you contact Environmental if you're experiencing any environmental problems. Linda K

Wanted to get environmental testing done in addition to traditional home inspection prior to home…read morepurchase. Sam was very friendly on the phone and flexible with scheduling. On the day of the actual inspection I had buyer and seller agent waiting to make sure we could get it done at 8:00am. At 8:10 called Joe and he kept on saying traffic was bad, it did not sound like he was even in the car. At 8:38 he texted me saying he is up against his next job, traffic is bad and we need to go re-schedule as he is not sure when he will get in. He knew appt was at 8am, he knew there will be traffic coming into the city and made 3 people wait. Absolutely unprofessional and unacceptable. He came through a recommendation, definitely will report back. AVOID!

The scheduling process was very easy. They honored my price from groupon so it skipped a step of…read moregoing through another vendor. They had a conflict with my original appointment time and asked me to move my appointment earlier so they can make sure they are on time for their next client which I did not mind at all. I appreciated the honesty and the good communication. The gentleman cleaning the carpets came earlier than we were scheduled for. He went through all the options I had to clean for a new empty home. I had two very small closets inside the bedrooms which he helped me clean as well and I was so appreciative of it. They were so professional, quick and did not need me to assist them with anything. He gave me tips of what to do after he leaves, warned me about walking on the carpet and hardwood floor after may be slippery etc. The one guy that cleaned my home (2 bedrooms with closets, hall way, and stairs) finished within half an hour. My new home smelled so nice after they cleaned it. I was very happy I went with Bechwith Pro Clean. Customer service is always important to me and this company was very good with their service. I highly highly recommend them.

Didn't want to leave a bad review but after attempting to contact the owner of this company I felt…read morepeople should know what to expect and maybe the owner will see what I wanted to talk to him about. I had a 12 - 2 hour time frame and he got here at 5:20pm. Michael did a good job on my carpet but they were left very wet. Took almost 24 hours to dry and I had fans on the carpet. I had him clean my ottoman because I spilled some water on it and it left a water stain. He did tell me that it might not come up. That water stain came up but he left other water stains and black marks all over my ottoman. When I texted him about the black spots shortly after he left he responded w a rude defensive answer telling me that he didn't leave the black marks and told me it was a stained ottoman to start with. I told him it was not a stained ottoman. Since then no one will respond to my texts or messages. Horrible customer service and expect a late arrival as others have mentioned. If someone just got back to me and fixed my ottoman this review would not be here.

We highly recommend Bob and BGS environmental services for their efficiency and professionalism…read more We had a problem with mold growing in the attic due to poor ventilation. The whole process between first contacting them and finishing the project was so effortless. They kept on top of communications with quick updates and professional attitude. Bob not only dealt with our problem he gave us great advice on how to handle it in the future.

I had a dishwasher leak which damaged the wood floor in my kitchen. I reached out to BGS and Bob…read moreresponded quickly over Yelp. He evaluated the situation and provided a remediation estimate that was half of what ServPro quoted for the same amount of work. The actual job took two days with drying time overnight. Bob was able to cut out the damaged floor, remove the felt underlayment, and dry and clean the subfloor underneath. He also moved the appliances out of the way and put them back after the work was done. I'm very happy with the final results and I would recommend BGS to anyone looking for a water damage/mold remediation expert. - Alex S

I was very fortunate to have Puritan come to clean up the water damage I incurred …read more The team lead by Ryan the project manager and his entire crew, Sam, Deedee, and George were all very professional . Ryan kept my insurance company informed during this process of the clean up and that took all the stress out of it for me. This is the company you want to call .

We had a water hose burst this afternoon after contacting look and good carpet cleaning (another…read moregreat company) who we have used recommended Puritan. After contacting Puritan they had a crew here after hours within 90 minutes. Alex was the lead very straight forward and upfront he showed me with his scanner where the water was his assistant was running another machine along the walks where he found no water damage to the walls. After Alex gave me a brief rundown of what they where going to do to help absorb the water they went right to work. A little over an hour they finished sucking what water they could get from the carpet they set up humidifiers and fans to run for the next few days. While finding the water damage was a big disappointment Puritan was very professional. We would highly recommend this company. I hope I never have to use them again but we know who we can call and trust if we ever have water damage again