Extremely unprofessional and misleading experience. Based on my experience -- and many of the other reviews here -- this company seems to rely on questionable and unfair charges. The staff were rude from the beginning, but the bigger issue was the lack of transparency. My car was towed around 7 PM, and nowhere was I clearly told ahead of time that they only accept cash for vehicle release. I took an Uber there that same night expecting to pay, only to be told it was "cash only" for $220. They then told me to use their ATM, which wasn't even working. Because of that, I had no choice but to come back the next day with cash. When I arrived during normal business hours around 4 PM -- less than 24 hours later -- they increased the total to $265 and charged me for an additional day. On top of that, my car had been parked under a tree overnight and came back covered in dirt and debris. Overall, this felt dishonest, poorly managed, and intentionally difficult for customers. I would strongly advise others to be careful dealing with this towing company. read more

**BEWARE FRAUD** *STEPS FOR REFUND* (quick & easy online) Bostonian commits fraud by illegally overcharging for tows consistently. Here's how you can get your refund, as I did ( $50 back in a check). - Ask for and keep the receipt of the tow showing itemized charges. - File a complaint with the department of public utilities online (it's easy and takes like 3 minutes) link here: https://www.mass.gov/forms/file-a-complaint-against-a-bus-moving-or-towing-company Key items to mention in your complaint that will be illegally overcharged: -Mileage -DPU posted fuel charge (don't listen to the owner, he will lie about the legality of the charges) Cheers! Get your refund :) read more

Bostonian Towing Service - Refund - Towing Near Me - Cambridge, Massachusetts

I know Ralph for nearly 25 years now, he towed my first car, VW, from NYC to Boston after an accident there. Since then I have used him on several occasions to move cars locally for myself or my friends and family. He is a normal tow guy, no more ahole or no more angel then an average tow guy doing his daily beat. Keep rolling those trucks Ralph, and good luck with the City read more

Bostonian Towing Service - Towing Near Me - Cambridge, Massachusetts

I wish i could give them 0 stars. I never write reviews especially bad ones but this scenario deserved one. Josh the tow guy was amazing however the owner RALPH absolutely piece of work. My friend was awaiting AAA and is pregnant which i did not want her sitting in the vehicle so we were waiting in mine which was safely parked. Ralph drove by and called in his truck while knowing AAA was literally waiting to pick up the car and was right behind his truck at the time of arrival. Cambridge police officer was on scene and was allowing AAA to tow the vehicle however Ralph being the money hungry a$$ he is he refused to move his truck so his company got the vehicle. He refused to drop the vehicle after the police officer told him AAA was right there ready to tow it. I requested Josh call the owner (Ralph), speaking with him on the phone he was EXTREMELY Rude and ignorant. Ralph stated he would tow the car to the lot then the AAA truck could take it. Once the officer heard this he told the tow driver for Bostonian that it made no sense and to just drop the car. The only way Ralph would drop it was if he got money in which the officer also said was not necessary since AAA was already there. Finally the office got through to Ralph and they dropped the car allowing AAA to take it from the location it was requested to be towed from after receiving a Venmo payment. Seeing as this company has nothing but bad reviews this confirmed everything that happened with RALPH. Do not do business with this company. And for Ralph , you should not own a business as your customer service/hospitality is severely lacking. You knew you were in the wrong which is why you agreed after speaking with the officer. Again thank you to Josh, very nice guy & knew this should have not happened. read more

I'm giving 1 star because this company was dishonest and attempted to charge me well beyond what they were entitled. It is clear that this company takes advantage of people who aren't familiar with the regulations, so please read my story and don't let them scam you. When you get towed by Bostonian or any other tow company, ask them for an itemized list of charges over the phone. Write down exactly what they say. Then, compare with the DPU regulations (linked below). If you aren't sure, consider asking ChatGPT (helped me) or just call the DPU directly. What they are allowed to charge you is very heavily regulated. DON'T GET RIPPED OFF! If you aren't sure and you just want to get your car back, you can always pay and then later file a dispute with the DPU. I will be filing a complaint, here is my story: Over the phone, they quoted me $250. That broke down as follows: $132 for the tow, $35 for one day of storage, $74.80 for a mileage surcharge, and $8.20 in SSC "tax". They stated that the $74.80 broke down to a 17 mile round trip at $4.40/mile. I was towed from Central Square to Alewife....even factoring in the round trip, the total distance could not possibly have been 17 miles. When I calmly pointed this out, the attendant first told me that there was nothing she could do. She said that the owner was the only one who could consider adjustments, and he wouldn't be present until the next day. She also reminded me that if I chose to wait until the next day to discuss the incorrect charge with the owner, the bill would increase by $35 to account for another day of storage. I glumly hung up after telling the attendant that I would be contacting the DPU. By my calculation, I was being over-charged by $70 (based on the DPU fee schedule linked at the bottom of this review). As I began considering my options, I got a call back from Bostonian Towing Service. The attendant told me they had made a mistake, and the round trip from Alewife to Central and back was 9 miles (as opposed to 17). Though I had calculated 6.4 miles, I decided not to further dispute this point. HOWEVER, Bostonian was still attempting to charge me for all 9 miles, when the DPU clearly stipulated that the first 5 miles are to be included free. When I pointed this out, the attendant told me she wasn't sure of the law. I got on my bike and headed to Bostonian. When I arrived at Bostonian, I informed the attendant that they were not entitled to charge me for the first 5 miles, and that I would file a dispute with the DPU if they attempted to do so. All of a sudden, that charge was magically wiped away and I was left with a bill of $180, which was exactly what I had anticipated based on the DPU regulations. https://www.mass.gov/files/220_cmr_272.00_final_6_30_17.pdf read more

They are very responsive, my boyfriend got the car towed, they even found his wallet and put it up for safe keeping and let us know details of what was going on etc. read more

If I could list no stars I would... this place is horrible. They damaged my car when towing it and threatened me and my tow truck driver causing him to leave as he felt uncomfortable. Horrible owners and horrible drivers. Except one nice lady that helped us at the office. Do not bring your business here. read more

Your disgusting disgrace of a tow truck driver called my brother a "fucking faggot", completely unprompted, after being sent for roadside assistance from AAA. NEVER use this company. It's a shame people like you exist in the world. read more

I had a vehicle break down and lose power steering inside the Prudential Center Garage. Coordinating removal with Bostonian was easy, despite the awkwardness of the location. Their driver Theodore was awesome! Super helpful, super kind, and removal was quick and efficient! Thank you! read more

This company towed my car from a parking lot. The nearest "no parking" sign was AT LEAST 30 feet away and could not be read from where I was parked. The parking lot was less than a mile from where they took my car, yet they charged me a $35 fuel fee. Unless their trucks run on plutonium, this is predatory behavior. The signage was lacking, and the fees were outrageous. They are taking advantage of people to make a few bucks dishonestly. read more

Literally the worst experience I have ever had with a company. My car broke down and AAA sent Ralph from Bostonian Towing. When he showed up my friend had just arrived to help me get things out of the bed of my truck that I had been bringing home. Without warning this man decided to start jacking up my truck. He then yelled at my friend for being too close to the truck where the jack could have crushed her foot, which would have been HIS fault because he had not told us he was doing anything. If he had simply warned us that he was about to try and move the truck that would have been great but obviously that was too much effort for him. Then when he realized the front end was the source of the problem he berated me for not knowing what was wrong with my car. I am not a mechanic, I know some things but it is not my profession and it was night time so I didn't really feel like getting under my truck in the middle if the road to take a look. Finally when he brought it to the drop off location I asked him if he thought he knew what was wrong and then he started yelling at me again before getting in his truck and swiftly driving off without another word. Will be calling AAA to report this situation as well because they should not be using this company. read more

Incompetent and over-charging for labor, hook up, and hidden fees. Asked for a jumping service, the guy arrived with a half-charged jumper unit, tried a few times but no avail, instead they offered towing which was 5 times more costly, paid $420 for towing my car from the driveway to the dealership which is 2 miles away, these guys are crooks! Many other things to say but I won't give them another second of my time!!! read more

quoted at $300 for a 4 mile tow. was charged over 800$ with random miscellaneous charges crossed out and written in on receipt...talked to multiple employees all with their own story to account for this. would never recommend- letting all I know about this company and scam. read more

This is the worst experience I have ever had, AAA sent them to assist me & left claiming I was in a commercial vehicle... New Hampshire does not issue commercial plates & I personally own this vehicle. The driver left me stranded facing on coming traffic downtown Cambridge! Really poorly representing AAA! The driver Navar ( sorry if I misspelt) was super rude & didn't seem like he wanted to work in 15° weather! Also seems like his boss wanted to make an extra penny on AAA considering he wanted me to call everything in again & saying it was a commercial vehicle! read more

Bostonian Towing Service - Where I was left by the tow truck driver! - Towing Near Me - Cambridge, Massachusetts

Worst towing company. Very sketchy drivers and the owner Ralph is the biggest d bag. Guy thinks so highly of himself but snaps in a second. DO NOT USE THEM read more

I got a tow from these guys through AAA and had no problems at all. I mean, the standard 1 hour window applies, and they were about 15 minutes later than that, but they called a few times to give me a status and to apologize for being late. I wasn't in a rush, and know how these things work. Driver was super friendly, helpful, and I had to ride a few miles with him and he was good company. The last thing you need when your car is a mess is a rude tow truck driver; I was happy this guy was so nice. Dropped me off at the garage and was on his way. I don't know about dealing with them not through AAA, but I have to say this was the absolute best experience I've had getting my car towed! read more

DO NOT USE! The service was questionable in many ways. WAIT TIME UNRELIABLE: They automatically give an ETA of 1 hour. With this understanding, once an hour passes, most people would call to see if things are going as communicated. When I called to check, I was rudely told that "we'll be there when we get there". Keep in mind that it is frigid. I remained calm and waited patiently as I do understand that holiday traffic can be hectic; however, I wasn't anticipating a 1.5 hr wait time, in addition to more BS. EXTREMELY UNPROFESSIONAL: Once the tow driver arrives, he approaches me with an ill-temper and aggressive behaviour. I decided to cancel the dispatch due to his outlandish and threatful behaviour directed at me; but he went ahead and took my car WITHOUT consent/authority anyways! I immediately called my service provider that contacted this place and he had told them that he was already on his way to the destination/drop off location. Shortly after, I make a point to report this as this should not have happened to anyone at anytime. I'm appauled that any business would hire a person with such a threatful behaviour. He has no purpose in any customer related service. Bostonian Towing should take this seriously as this driver claimed to be the owner/manager. read more

It's been a month since my tow & I've tried to get an itemized receipt from them but have had 0 luck. They've claimed that the "office manager who deals with this stuff is on vacation", or need more info from me to "find my receipt in their files" - I've provided them with every detail of the tow possible. Every time I talk to them they say it'll be "another week". I was overcharged by them & AAA needs an itemized receipt to prove that, which I've told them, and they keep avoiding my emails & phone calls. They've explained the overage charge to AAA by saying that we didn't take 93 north during the tow which caused for added mileage for the driver but didn't realize I was IN THE TRUCK and we did, in fact, take 93. The owner, Ralph, also tried to accuse me of not asking for a receipt after my car was towed & then claimed I "must have thrown it in the trash". His driver told me I'd get a receipt in the mail & wouldn't have to worry about it. My fault for trusting that this company wouldn't try to screw me out of money, or a simple itemized receipt. I've never been spoken to so terribly by someone I've PAID for a service. After going to their Facebook page, I realized that other people have experienced the exact same thing I have but gave up after FOUR months without a receipt ever sent to them. I am making sure that AAA sees every email I've had with them to get them out of their towing system. Hoping this business gets what it deserves for trying to screw people out of money without any actual explanation at all. read more

I am absolutely blown away by the disrespect I just experienced with this company. I got a flat tire last night and called triple A who sent Bostonian towing to bring my car to vip tire which I had requested. A couple hours later I called vip to see how it was going, and they said they had no record of my car ever being towed there. I called triple a asking what was going on and they called Bostonian and they said they brought it to vip. So I decided to call them myself to see what was up to only be greeted by a very angry disrespectful mechanic, confirming AGAIN that my car was in the location I requested. I cannot believe the disrespect he gave me. I AM JUST TRYING TO FIND MY CAR! They had picked it up!! I drove around Watertown frantically calling places and looking for my car that is now nowhere to be found! I called again and the guy started calling me a bitch, telling me how he knows how to do his job and that's where they left it, then hung up the phone on me. Finally I called Watertown police station and they called them who finally realized that he dropped the car off at a different shop the entire time!!!!! It was at express tire not vip where i requested! I was so upset I couldn't stop crying thinking my car has been stolen or something seriously bad had happened! The entire time i was right and he was cursing me up and down like i was a complete idiot! HORRIBLE CUSTOMER SERVICE!! This place should be shut down for how they treat their customers! Never ever ever ever again! I would give negative stars if I could! read more

So my boyfriend locked himself out of our car - running and full of groceries, parked illegally, the whole bit. Called here and asked if someone could come out to unlock a door - guy who answered said the driver was just leaving but if I gave him a credit card number someone would be there. Well, sounded super sketchy so I asked how long it would be, because I was looking at other places on yelp and could easily call someone else if it would be a while. he got really sarcastic, saying "oh, I'm sure you could call someone else" and then checked with his driver - sure enough, "no one was available" I am glad I asked because I would have hated to give him my card number just to be ripped off. read more

I had to use towing service this morning and although expensive the service was prompt and the gentleman was wonderful. He made sure my car was not damaged and job done quickly. I would recommend this company. read more

Criminals. Do not use!!!! They towed my car...were not there when I got there to pick it up. Charged me way over the typical tow charge and the receipt had some different address on it then where it was towed. Bullshit. read more

AWFUL SERVICE !!! For an ETA of thirty minutes, your tow will arrive after 3-4 hours. They will not update you on your driver being delayed & when you finally call to complain about it, they will either hang up or tell you he's been stuck in traffic for "hours". I was stuck about 3-4 from that shop, called at 1 pm. 4pm came & the driver was such a bad driver that he found himself in traffic for 3 hours for 3 miles.. & no, we don't live in Times Square if you're asking. This company needs to be shut down ASAP. The workers & the owners are allll super unprofessional. All the good reviews on here are paid reviews & relatives of the employees. read more

Similar to another review, AAA sent Bostonian to help with my car with two flat tires. The gentleman who came was fantastic! Came very quickly (AAA told me an hour and he was there in about 20 minutes), loaded my car on to the flatbed carefully and VERY efficiently and got me to the service dept at the dealership within an hour of my phone call to AAA. Wish I could remember the name of the driver because he was super nice and very professional. He was friendly and easy to chat with on the way to the dealer and he's clearly someone who knows how to do a job well and with a great attitude at the same time. read more

They charged my card more than twice the price quote they gave me on the phone. Avoid these guys.

Here's a suggestion, Bostonian Towing: When a customer calls to confirm that you are sending a tow truck to tow their car, don't verbally berate that customer. Whoever works your phones is incredibly rude. It seems from other reviews that I'm not the only one who had a rude interaction with whoever works the phones. read more

My alternator died in a public parking lot in Brookline late this afternoon, and Paul from Bostonian Towing Service arrived well within the expected time. Pleasant, courteous and a consummate professional, Paul got my car to my mechanic in record time, and dropped me at my home nearby within five minutes. It was as pleasant and seamless a transaction as could be hoped for, and utterly stress-free. While I hope that my car will behave itself in the future, I know which company I'll ask for if it doesn't. read more

Completely will screw you over! Had to use them because a lot of tow companies don't tow motorcycles. When they finally arrived he told me it was $80 more dollars than what the mileage said. He said "I had to go on the highway because I didn't want to get a ticket." So 18-wheelers can drive through my town, but a tow truck can't?! I had no choice but to pay him. Unbelievably amazing that they aren't out of business as I've seen in the reviews that they have done similar things to others. Horrible. read more

Bostonian Towing is full of the most dishonest, rudest people in the world. Not that I'd expect much from a towing company, let's be serious. After calling AAA, Bostonian towing came to get my car. They tried to get my to "pay cash for a deal" and said it would be $150 if I paid cash, "probably closer to $170" if I wait for the bill. Ended up saying no and tow was only $100. BUT WAIT. this was based on bull sh*t mileage that was completely made up. I looked it up on google maps and they over charged me by at least 2 - 3 miles. to which the a*s hole on the phone told me that "that's not actual miles on the street, that's airplane miles." Are you delusional??????? He belittled me, told me I didn't know what I was talking about and then charged my credit card because he knew there was nothing I could do about it. I have been trying for 2 months now to get a receipt for this tow or some proof to bring to AAA to get them kicked out but every time I speak with anyone I'm told it's going in the mail or they'll fax it to me and NOTHING. now I can't even get through on the phone. So dishonest, rude and sleazy. read more

BE CAREFUL: THESE GUYS WILL RIP YOU OFF!! My car stalled on I90. I called these guys and told them I needed a tow and was traveling with 3 more people. "Not a problem", said the person who answered the phone. "You guys can ride the truck." I gave them my card details and waited. When the tow truck arrived it was very small, and certainly with no place to accommodate 4 people plus the driver. The driver insisted that we got in, because he could get in trouble with the police. Since we didn't fit in the truck, the driver dropped my car and left. But they still charged my credit card.... Not to mention that they took 2 hours to arrive...their excuse? that I gave them wrong directions...yeah right read more

I called the company in order to get information about my car which got towed, and the guy who answered the phone said to me "Don't piss me off, you are waking me up and my wife is mad now, I don't give a single F about your car". I tried to explain him my situation and he really did not care. Thank you for not letting me know where my car was. I called the number that I was provided and the guy did never pick up until the day I already had the address. I had to wait a couple of days until the condo's management opened in order to know where my car was. The people from the company where trying to charge me for the days my car spent there even if they wouldn't let me know where to pick it up. In their office they have business cards that say that mentioned that the company offers "24 hour professional service" which is a complete lie. read more

I relieved an email that my car was towed and turns out Bostonian Towing towed my car, the wrong one, from the space I've leased for over a year. The address of the car they were supposed to tow was in the email notification I received. When I called to ask who I could speak with about getting the car and correcting the several hundred dollars I "owed" I was told that I have to come get the car, pay in cash and the ONLY way to get my money back from these scumbags for THEIR mistake was to take them to small claims court. The guy was beyond rude, cursed and was less than apologetic for taking my car without authorization. read more

"Little" Frank came and did an excellent job in pulling my car out from being wedged into the patio post. I was a little concerned that I had to give the business my credit card number before doing anything. And I've yet to see the bill - but I couldn't ask for anything better as far as the service. read more

Ralph came to the rescue this afternoon and made a bad situation turn out fine. I was parked in the tiny narrow MFA parking lot with a car that needs a flatbed. He rolled it through the lot into a safe place and towed it around the corner to an open area and then had one of his other drivers bring a flatbed to transfer it. Smart move and did it all without a fuss. Offered to drive me to the garage but I had another arrangement. Thanks Ralph! read more

Not recommended! Bostonian was dispatched by AAA to tow my car. Despite agreeing on the most direct route when he hooked my car, the driver in turn took an indirect route adding 12 miles at $4.00/mile plus $10.00 in tolls to the bill. When I questioned the driver, he stated that "the boss made him take the longer route." Unless you want to get taken advantage of as well, I would recommend choosing another tow company. read more

Broke down on Soldier's field road, in Brighton. A nice young man from Bostonian Towing came to help me with a quick response. Brought me to my home. I felt safe and he gave me a fair price. I was totally satisfied with this company and would absolutely use them again! read more

I called AAA to have my car towed and Jason from Bostonian Towing promptly arrived. AAA told me that the wait could be up to 90 minutes and Jason arrived in less than 30. He was very professional and took extra care to get my lowered car up on the truck without any problems. read more

I was accused of trespassing by being parked in my designated parking spot, that I pay $250.00 a month for in Boston, MA to find my vehicle at 5:30am hooked up to the back of Bostonian Towing Service Vehicle. The driver of the towing company, Corey, rudely greeted me by insisting I pay $60.00 to have my vehicle removed from the tow truck and back in my possession. (mind you I have parked here for over 2 months with no trouble and even speaking with the building owner). I kindly told him the situation and Corey told me to step away and he was going to move my car 10 feet and then charge me $90.00. He was harassing me, giving me false information, accusing me of trespassing, talking down to me and not being professional. He called me "temperamental" when i was upset that he did not have the decency to treat me like a professional human who was in the right allotted parking spot .Corey also, when initially asked for his name, he rudely replied "my parents did not give a me a name at birth", basically mocking me. When asked to speak to his boss, he told me I was unable to and I could speak with him at the lot. I would never recommend this company to anyone, whether it was for car troubles, lock issues or simple towing needs. This company does not have morals, respect or treat customers with dignity. I do not see how this company is in business. When I spoke to Ralph Loftus, the owner later in the day to see who or why my car was being towed he disclosed no information, was very passive, rude and basically treated me how Corey did, like I was a felon. DO NOT USE THEM! read more