This places makes me sad. Why, you ask? Sad because I'm probably not going to have one of Bottega's beautiful bags on my arms unless I win the lotto. My mom, on the other hand, is the lucky owner of a Bottega bag. It's several years old so we stopped in here to see if they'd be able to refurbish it. The very nice sales associate told us they could...for the price of $150. It may sound a bit steep, but not really when similar bags go for over $1500. They do have some lovely wallets and very small purses that may be in the budget, but I'm holding out for a large bag...and a lucky lotto #. read more

Bottega Veneta - Accessories Near Me - Chicago, Illinois

Bottega Veneta is a prime example of what has gone sour in the fashion world, which is a real shame as their leather goods are truly uniquely designed, albeit a bit gimmicky. And I'm afraid I must implicate this particular boutique as being part of the problem. Let me explain: Earlier this year, I purchased a pair of Bottega's gorgeous, head turning rain boots for my girlfriend, from Bottega's company webstore. Paying nearly $500 for rainboots made in Italy by a premier luxury brand, I expected no problems. But I also kept in mind that if for some inexplicable reason there was a problem, a company with the stature and reputation for luxury would stand behind their product and customer and make things right. These were all incorrect assumptions to make. Not even a week into owning her new rainboots, and with only light, casual usage, the boots had begun to fall apart. The rubber was coming off in small pieces, and was scuffing without cause as if "easy scuffing" was a product feature. Beginning to worry that my gift was going awry, I contacted this boutique by phone to ask for recommendations for upkeep, as obviously such easily obtained blemishes on the boots must be able to be cleaned and polished away. Sadly, the salesperson I spoke to on the phone had zero knowledge on the rainboots or their upkeep, and was either unable or unwilling to look into the matter further for me. Then began my dealings with Bottega at a company level. As I quickly found out, Bottega doesn't actually own their own company webstore, Net-a-Porter does. As such, they essentially take no responsibility for goings on through their own e-store, and their brick and mortar stores might as well be a separate brand and company for the amount of support they offer online customers. Ridiculous. Nearly a month into this debacle, I began hitting this brick wall: "We're very sorry, but as of now you're outside the return period." Well, yes Bottega, you couldn't resolve my problem during the return period so now I find myself outside of the return period. Not to mention that we weren't even asking for a return, just a simple like for like exchange for boots that wouldn't fall apart. Escalating things further and further, trying to reach managers and supervisors, I have continued to receive the same responses from every party I encounter: it's not a quality problem, it's wear and tear, and that isn't something that we can cover for you. Wear and tear! My girlfriend owns Hunter boots, rubber boots NOT made in Italy, and bought for hundreds less many years ago. These boots have been worn and torn, and look considerably better than the week-old Bottega boots. Bringing me to my final straw with Bottega, and this particular boutique. As an act of desperation, I recently stopped in to explain the situation we have been dealing with to the store manager. Seeming to understand our frustration with our Bottega product, she said she would reach out to superiors and see what could be done. A week later, she emailed with essentially the exact copy-and-paste response of "we're very sorry...wear and tear...thank you for shopping Bottega Veneta". Why a company with the perceived reputation of Bottega would go through so much effort to reject a support claim by an everyday customer? The boots so very clearly have a quality control issue (see my girlfriend's review, also on this boutique)! What would be the actual cost to the company to address a customer complaint and replace a defective product? I'm exhausted, Bottega. I'm done going above and beyond to try and rectify a problem that started on your own company's webstore. But I will be sharing this experience with everyone I can. And to those reading, who are considering shopping with Bottega? Google some other reviews! I am far from the only case in which Bottega has refused to stand behind a faulty product. Buyer beware read more

We were staying at the Hyatt next door and took a peak inside. So glad we did. This is a gorgeous place with beautiful displays. The lighting, store layout and the arrangement of the hand bags is wonderful. The purses are unlike anything I've seen - unique designs & beautiful colors. There are times when the the stars and moon align, that will motivate me to make a spontaneous purchase, this was one of those. The only thing holding me back was my personal operating budget and the cost of goods - one minor detail. The Selling Supervisor, Jennifer, was charming, gave us a wonderful tour and answered all of our questions. I highly recommend that you make Bottega Veneta a North Michigan Avenue stop. read more

As a stylist I work with a lot of brands and also like to support them. I, like many people, work hard to have the option of buying nice things. I have bought many items from Bottega Veneta from their stores worldwide. I was satisfied with their products until there was a problem. My partner bought me the rain boots from the "official" online store, which isn't Bottega at all, or so we are led to believe. It's operated by Yoox and the Net-A-Porter group. Within a week of owning and wearing for approximately 10 hours, the rubber looked as if I had owned them for years. The deep scuffs were on the inside of the leg, where they couldn't withstand basic walking. Within this week I called their customers care in the UK who said they couldn't help or advise but to go in store. As soon as I went to London we did just that and the staff were shocked, but said nothing could be done. I called customer care again and they offered absolutely no advice, except to email customer care. It's very obvious when you see these boots that the rubber is inexpensive and hasn't been protected. My Hunter boots which I have owned for 11 years look like new in comparison to what was a few weeks of use. Emailing didn't serve any purpose whatsoever. They simply maintained over months of communication that it was 'wear and tear'. They have never offered once to send an alternative pair and have refused both my boyfriend and my requests for a refund. Rain boots are meant to be functional not just look good and these do neither. The store manager at the Chicago store attempted to help us but in the end just repeated the same meaningless 'wear and tear' statement. I am left with an expensive pair of 'rain boots' which I am embarrassed to be seen wearing. From only ONE WEEK's usage. I would think twice if you buy in store, especially on an item which might be faulty or need repair because Bottega do not care. I would never purchase online again and have explained this to my clients worldwide. It saddens me that a brand I have loved can be devoid of basic customer service. read more

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I have to admit that the staff and the quality of this store and brand, respectively, are so fantastic that it overshadows the fact that the store itself is really quite small and they don't carry their clothing or a great selection of Men's Shoes. I purchased one of their woven wallets in brown, as well as an iPod case, lanyard key chain, candle in scent No. 1, cuff links, and a pair of shoes (suede semi-brogues from F/W '07-08. First off, let me say that the iPod case and cuff links were not so great, more the cuff links than the iPod case (the links turned out to be horribly difficult to put on). The candle smells fantastic and is, in my opinion, quite a masculine smell. The key chain, while wearing out a little faster than expected, is quite versatile and attractive. The wallet, on the other hand, has held up amazingly, and actually looks better now than it did when I bought it. The patina on it is fantastic. I had a coach wallet previously for about 13 months and it was really showing its age. This wallet, on the other hand, has held up so well that I expect it to last me a good 5-7 years (it is already 11 months old). What a great investment. Fantastic quality, understated yet classic appearance, and a much better price as compared to Hermes (comparable wallet was $1100). Good job, Bottega Veneta! read more

Post renovation, Bottega Veneta is even more amazing. They have the friendliest staff of any store on Michigan Avenue. I came in to see about getting my bag refurbished, and sadly, it takes a whole month or more to get the job done. Le sad. If you find something you like here, don't sit on it for too long. Prices up go up every three months or so. read more

Not a really big fan of the style of the store, but I do like the material of the leather. I bought a nice leather belt. I feel as if the store is for an older crowd. read more

Kristin the assistant manager truly knows what luxury customer service is. I don't understand why some of these luxury stores hire people who have "luxury attitude". That doesn't work for me. I bought one of my bottega purses in Germany but she still helped me address my concerns and resolve my issue from her store. Yes Bottega has a hefty price tag but their quality is superb. When you buy a purse that is worth thousands of dollars you expect a certain level of service and not attitude, Kristin emulates this level of service from start to finish. I would say that everyone in this store would be great to work with I just worked closely with Kristin. read more