I had the pleasure of getting help from Rene. He was so helpful throughout the entire process. He continually went above & beyond to ensure I had a great experience. He's extremely knowledgeable about the vehicle features/options & assisted with setting everything up. He also took the time to bring my family and I snacks. I look forward to recommending him to family and friends. read more

BP Ford - 2024 Maverick LX Hybrid - Auto Repair Near Me - Long Beach, California

Well, let's see if I can properly recount the events that led me to leave this review. I called the sales person on a Tuesday evening, who knew very little, if anything about the vehicle in which I was interested. Rather than telling me that he would get back to me after doing some research, he proceeded to tell me some incorrect details which I knew were made up on the spot. Undeterred, I decided to make an appointment and go and look at the vehicle the next morning. Wednesday morning, I called to confirm my appointment with BP Ford of Long Beach. Not only did I call the office, but I also texted the individual salesman on his personal cell phone who also confirmed the appointment. Upon my arrival, I was informed that said salesman did not work on that particular day. No problem, I figured the dealership would take care of him and I would deal with someone else. When I inquired about the vehicle they told me that the vehicle had sold and they had nothing similar. Did I mention that I drove over an hour and 15 minutes to the dealership based on the confirmed appointment that we had? Obviously, being somewhat dissatisfied with the events that had occurred thus far, I decided to depart the dealership. Having been in business for a very long time, I thought that perhaps the sales manager would like to know what had happened. I contacted Shaun, the sales manager, and informed him of my experience. To his credit, he apologized profusely. He also told me not to leave the area and that he would call me back within 15 minutes to give me other options as well as a new sales person with whom I could work. Well, it's been over a month and I've yet to hear anything from the manager. Almost comically, the salesperson followed up the next day via text to ask how it went. I told him exactly what had happened and to no surprise, he did not respond again. I'm truly in awe at how this dealership stays in business and will never forget this experience. Fortunately I've had time to think and can now laugh at this entire ordeal but consider yourself warned when choosing this particular Ford dealership. read more

William was nice and chill. He helped us out and everything went smoothly. Nothing over the top, just good vibes and solid service.

Thank you William Flores and Luis for hooking me up. They were very helpful and committed. read more

BP Ford - Me, William, and Luis next to Ford Ranger that I purchased. - Auto Repair Near Me - Long Beach, California

Cesar N. was an amazing sales person. He made the car buying experience memorable for my daughter. He had the car waiting for her when we arrived. He had a great personality. Thank you for getting my daughter a good deal on her car. Highly recommend. We've purchased several cars from here. read more

I first came to the dealership just to check out the car and honestly didn't think I'd end up getting it. When I came back, Lis was amazing. She helped me lock in a great deal on my Supra and made the whole process super smooth and stress-free. I really appreciate everything she did to help me out read more

Joseph was amazing to work with! Gave us the deal we wanted, everything was quick and easy!

We have four Ford vehicles in the family and this is by far the worst Ford dealership in the area since becoming BP Ford. The cost for an oil change was $143. PLUS 3% if using a credit card vs $89 at Caruso where credit card purchases are welcome with no additional fees. We also purchased a new Maverick last week and ended up purchasing at Caruso to avoid all the ridiculous mark-ups and add-ons and games we experienced at BP. BP is the most convenient location for us, but we will never be back, at least while it's under the current management. read more

Bryan the homie sold me a sick truck it's just what I needed I'm so happy it made my life easier

Purchased a new 2024 Ford F-150. The dealership messed up on address leaving unit number out. Missed 1st payment due to no invoice. Have been trying to get this corrected for two months. Had to pay late fees... Also still have not gotten DMV paperwork. No plates or registration. Have spent 18 hrs of my time trying to correct. DON'T PURCHASE FROM THIS DEALERSHIP. Overall bad experience..... The truck itself is good, Dealership BAD!..... Not helpful in resolving issues. No registration No info on financing Very disappointed with this process. Would not recommend this dealership.... read more

Came in trying to buy a mustang and was immediately helped out by their friendly salesman. I recommend seeking out Anthony. He helped me out and I was done pretty fast considering I was buying a car. Great experience!!! read more

I'm very disappointed with my car buying experience at BP Ford of Long Beach. I purchased a 2024 Ford Transit 150 Cargo on July 20, and the vehicle was delivered on July 21. Today is July 25--five full business days--and I still have not received a copy of the purchase agreement, any loan documents, or related paperwork. We have already emailed the finance department, called their office, and left messages for the salesperson, but no one has responded. This kind of lack of follow-up is completely irresponsible and unacceptable for any dealership. I just want someone to take ownership and resolve this issue read more

Buying a car is always a long process, all the back and forth is a bit draining. I will say that Cesar has been pleasant to work with. After reading so many bad reviews makes you wonder. For me, so far so good! Thanks, Cesar! Keep Selling!! read more

This dealership is worthy of zero stars. I bought a new car in December. The salesman told me that five add-ons were required -- this is completely illegal to do, based on federal regulations. The next day, they promised to reimburse the $5,000. But here we are in June and they still haven't carried through with their promise. They keep making excuses. Just refund the money you promised! Do not allow them to sell you add-ons that are worthless and that you do not want. It is blatantly illegal and they know it! Don't buy a car here. read more

--To All Potential Car Buyers-- Buy your next New or Used vehicle, truck or SUV at BP Ford, Long Beach!!! I was undoubtedly, impressed by the -friendly professionalism- afforded my wife and I during the sales process! Though, generally, skeptical of business dealings, I was very confident with the BP Ford sales staff! As my wife and I are proud US service veterans, and collaborated with BP Ford associates, Jamal (GM) and Kevin (Finance) -both US service veterans as well, there was a natural and honorable affinity of "trust" which greatly contributed to achieving my excellent deal! Long time sales associate, Jim, was also, admirably instrumental in securing the same! And Nina, in Service was indeed, exceptional! So, to get your great deal and superb professional service...Buy at BP Ford, Long Beach!!! read more

Joseph Saller was wonderful sales representative that helped me purchase a great car. He found something perfect for what I needed to commute around town. I have always had a great relationship with Jose in the service department. A great collaboration between the sales & service departments. read more

Just had the best experience at this dealership with Luis. Such a breath of fresh air when car shopping. Great attitude and super helpful. Can't recommend him enough. He really does a good job with understanding and working with customers. I hate dealerships but this was a wonderful experience. read more

Inappropriate and Unprofessional Behavior My experience with Cesar Nava at BP Ford of Long Beach was completely unprofessional and uncomfortable. I went to test drive a Bronco, but instead of focusing on the vehicle, he kept making inappropriate comments and asking personal questions. He asked if I was single, why I didn't have a boyfriend, and even said I was "too cute to be single." He then started talking about taking me jet-skiing to Catalina Island, That he normally rents them out. But, he would gladly take me for free. He also mentioned he bartends and could invite me to places, and even suggested I text him with "hello, hook me up" He also asked for my number, and when I refused, I decided to leave because I couldn't handle his unprofessional behavior anymore. What made it even worse was that Cesar mentioned he was "top sales." I don't see how someone who treats customers like this could possibly be at the top of anything. He couldn't answer basic questions about the Bronco's features, which made it clear he wasn't even interested in helping me make an informed decision. I left without even wanting to know more about the car. This was by far the worst experience I've ever had at a dealership. I will never go back to BP Ford of Long Beach. If you're looking for professionalism, respect, and real customer service, avoid this place entirely. read more

Looking for a car for our daughter and not only did we find her exact dream Bronco Sport, which was a surprise for her but everyone there was awesome and made the purchase smooth. Highly recommend this dealer, I know cars are hard to find but we got lucky, their website was updated and easy to use to find it. Dealership is really nice , kept up and with clean bathrooms, which are a great bonus. read more

BP Ford - Happy New Bronco Sport - Auto Repair Near Me - Long Beach, California

Worked with Joseph. He made us feel welcome and well taken care of. The experience went very smoothly that made us laugh and ended with some celebratory ice cream. I wish all dealership experiences were like this. read more

No compren carros aquí Te dan el valor de carro Te le suben el precio Forsandote. Comprar Aseguranza a inútiles Aparte te quieren vender la transmisión del carro arriba del precio O el motor arriba del precio Si no lo crees míralo read more

BP Ford - Auto Repair Near Me - Long Beach, California

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Just bought a 2021 Lexus ES350 last Saturday and I am in love with my new car. Sonny helped me out throughout the whole process of deciding if this was the right car for me. He helped me get the deal I was looking for and all and all am very happy with the outcome of it all. Sonny was very communicative and helpful even after I drove off the lot with the car by answering any questions that came up. It was never too crowded when I went in and people were friendly. Thank you Sonny! read more

I want to compliment Nick from their parts dept. I was looking for an old model amplifier and tried a few dealerships that said it was backordered with no ETA. One even took my order and promptly canceled it saying they couldn't source the part. Nick took the initiative to research it thoroughly and found the right part within a day! I highly recommend his services. read more

Thank You BP Ford! William did an amazing job alongside John the Sales Manager. I purchased a Shelby F250 Super Baja, a bucket list truck, which was only possible because of the team down at BP Ford keeping their word on everything that was promised and more. Thank You Guys for making this experience perfect! read more

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John at BP Ford of Long Beach gave an amazing deal for a 2022 model 3 tesla. Great guy very respectful, friendly, and knowledgeable. I would 100% recommend John. read more

BP Ford's service department is very unprofessional and they treat customers like crap and never will suggest anyone to them You say speak to the service director no better than the service manager he is nasty mind you no one should be treated in this matter and your service writer should know her job if I ask for a breakdown of what has transpired on my vehicle do not give me attitude be professional at all times. Reaching out to someone that would be a no. read more

Thank you William Flores and George for all your help . We are really thankful for the great service and professionalism. Would recommend you to my friends and family . read more

Very pleased with the service I received today at the ford dealership here in Long Beach . Mr William Flores and his partner George took very good care of my family and I with a ford bronco we just purchased. William was very understanding and help us as much as he could for us to be able to walk out satisfied . Highly recommend this dealer . Thank you again William and team read more

WILLIAM FLORES!!!! Thank you for helping my dad willie! came in with a problem and william helped my dad change his vehicle and get into a new kia forte for less money than he was paying for his other car WILLIE IS THE MAN THANKS AGAIN read more

George Murdayants Is your go to man at BP ford of Long Beach . Easy to work with, quick and resourceful. Guides you through the whole process from zero to until you drive off the lot. Helped me acquire an aggressive deal on the exact car I wanted , will be doing business with him again and BP ford of Long Beach very very soon. Thank you for great service and a great car. read more

Worst Service Ever. Made an appointment to look at an Electric car. I arrive as the dealership. Left Sitting in Sales person office for 20+ minutes with no idea what was happening. Then the sales person tells me that the car isn't drivable because its not charged. I decided I would look the car over. I looked it over and looked ok. Sales person pointed out all these awesome things on the car. Heres the kicker. We got back to the office so I can see about the price. You guessed it. The awesome features he said about added another 3k to the car. I didn't expect these charges and i did query about this before visiting with no mention at all about it. Well Several days later I got a car from a different dealership who gave gave me the best service ever and worked hard to earn my business with honesty and clear transparency. My recommendation would be not to purchase a car from this place read more

Shoutout to BP Ford and their team. I went in to buy a new car last week. They were patient and attentive. They stayed past their closing time to close the deal. My car was to be delivered the same day but the battery wasn't working right so they asked me to come back the next morning to pick it up with a brand new battery. Q, the salesman, gave me a ride back home. Q is friendly and attentive, he goes the extra mile to give excellent customer service. read more

Buying a car can be daunting! A big thank you to Mario Orea! He made the process of buying a new car easy! His customer service was exceptional and allowed me to feel at ease during the whole process and answered every question!!!! read more

Joseph was awesome in the purchase of our new 2024 Ford Bronco. Price is always negotiable, do not let the add on scare you.

William Flores was very helpful and skillful with his work he was able to help me with the car that I wanted. If I'm able to rate him that would 10/10 read more

Services committed fraud multiple times and once i called them out on it then they told me they will be willing to fix my car without me paying anything doing it out of a "good will" after telling me my warranty doesn't cover it and telling me it was gonna be $1000 to fix the battery. They had to threaten the used car salesman to tell the owner what was happening so they run their own things the way they want and will try to sweep things under the rug hoping no one can catch what's going on. read more

I spoke to Joseph about trading in my 2022 ford maverick for a 2023 bronco sport he told me to come in. He came in and he had Kamran take over and he went above and beyond to help me get in the bronco sport. A huge thank you to BP Ford of Long Beach definitely have been recommending them to everyone that ask about my new bronco. read more

BP Ford - Auto Repair Near Me - Long Beach, California

We spent the entire day car shopping for electric vehicles and joseph at Ford of long beach got us what we wanted. He didnt pressure us at all. He was more than helpfull in picking out features that were important to us and never once pushed us to a model that we weren't interested in. The fianace dept stayed lated to get the paper work done. Even after the deal was done we came by the next day and they helped us set up our ford app. Definitely the best experience we have ever had buying a car. When its time for my next car we will go there first. read more

In January 2024, we purchased a used truck. The sales agreement included all weather mats for the front and rear of the vehicle. Over a year later, and we have yet to receive a return call. No mats have been received to date. The receptionist can never transfer the call to the General Manager. Something about their system being down. We filed a complaint with the Better Business Bureau. F rating. We should have checked there first. They do not respond to issues presented to BBB. Steer clear!!!! read more

Salesman Karmon sold a car out from under me- drove 1.5 hours for the second time to purchase a vehicle- and apparently someone "just walked in" literally in front of me to buy the same car! Horrible experience read more