Left BP Ford extremely happy with our Lease that Kamran helped us with. He is very tenured, knowledgeable and helpful! He was sure to answer any questions and assisted us every step of the way! Be sure to ask for him when looking for a new car at BP Ford. read more

I had an appointment with this service department for my 2025 Ford Maverick a today at 7am when I got there, I pulled into the service drive which there was only one service advisor working I got there to get an oil changed and to diagnose two problems that I'm having with my vehicle once I was approached by the service advisor I explained to him what was going on and he told me he would need to keep the car because he cannot look at it today. I didn't asked about a rental which I told him I was offered by another service advisor and he denied me to leave my vehicle and told me that I should wait for the service advisor that mentioned a rental car. He seemed that he did not want to help anybody, and he was pushing customers back. I will never bring my car here again for service. This was a bad taste in my mouth for the first time I will go back to Theodore Robbins, where I originally bought my car where they only take one day to look at something. Also, Theodore Robbins Ford ratings are way higher. read more

JAMSHID AHMADPOUR Was a great sales man helped me out a lot he is the right guy to go too. Thank you so much read more

So to add to this issue I financed through my credit union but because of the holidays BP ford finance manager pushed another loan through to Capital One. When I called to tell them that my credit union had send the check overnight is when they told me they already financed through Capital. They did this without my consent and this was right in between Christmas and New Year's. So fast forward 17 days later they still have the check from my credit union and I had to call them and ask them why they have not sent it back. This place is absolutely the worse dealership that I have ever dealt with. I would never recommend them. I will be reporting them to Ford Company. I bought a truck with prior credit approval. Due to holidays and the wrong document from the dealership had to make several trips to get the right paperwork. The dealership pushed through a loan at the same time my credit union overnighted check so now they want me to cancel my credit union and repay the loan they got. What a mess. I called everyday updating them and they didn't communicate with me they ran my credit for a whole different loan. So pissed right now no help from their finance manager who created the mess!!! read more

The manager Eman and sales person Christian were great. Very transparent and great communication. They helped me pick out a great car for my family and got me in and out in a matter of a few hours . Thank you so much for your help! read more

Got the good deal and left happy. John in sales followed up from the start to finish of the sale.

Just bought a new Ford Escape from BP Ford. We worked with John and he helped secure the perfect deal and we had a great experience! Thank you for all your help and the great customer service! read more

They responded to my Yelp regarding the damage they placed on my vehicle. Nothing has yet to be done in 6 months. Deanna put me on hold for 20 minutes the last time I called which was completely disrespectful. They haven't reached out to me or offered a solution for the damage. I contacted the Better Business Bureau and I now understand why the dealership has a very low score. read more

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Hands down the best place in town after a whole day of car shopping and feeling defeated not getting help we come here ceasar immediately greeted us treated us amazing we ended up getting daughter her 1st new car and we couldn't be happy HUGE SHOT OUT TO JUSTIN AND CEASAR for going over and beyond and making sure we left with the car and payments my daughter was looking for I am totally referring you all to friends and family and Weill definitely return when we make our next purchase thank you guys for your amazing customer service and making this a smooth and easy purchase!!! read more

BP Ford - Auto Repair Near Me - Long Beach, California

This is a typical dealership and when you think how dealerships gotthe bad reply. They do play games just like another.

Cesar is amazing!!! Purchased a new car and Cesar made the process so easy. Also got a smoking deal Thank you Cesar!

ABSOLUTE WORST CUSTOMER SERVICE...THREE STRIKES AND YOU'RE OUT!!! my third review ever on here. so you know it is bad. Got a 2020 F150 Ford Truck. BP Ford is across the street from my house so its unfortunate I will not use them anymore. Strike #1 (04/2023 and 12/2023) I took my truck in for an oil change. On BOTH occasions, I picked up my truck and saw it was parked in a spot open to the public with my windows rolled down. Luckily, the truck was not stolen or items taken from inside. And yes, vehicle theft is a common occurrence at dealerships due to this type of negligence. In addition, the truck was dirty inside with giant boot prints on the floor board. Service took hours for a simple oil change but I said whatever and moved on. Strike #2 (07/2024)I took my truck for a 40K mile service first thing in the morning. Female salesperson assured me the truck would be ready before 12pm. Of course, it was not. I called and inquired about my truck with the same salesperson. Her answer to me was "unfortunately, the mechanics went to lunch." Enough said. Did not get a call to pick up my truck until approximately 4PM. wasted my entire day waiting for them. Strike #3 Scheduled a mobile service oil change the day prior. got a call today advising my time slot was moved. I called BP and spoke to Daniel who told me an oil change takes 1.5 hours. Dumbfounded as to why a simple oil change takes 1.5 hours to complete, I asked why. He did not know either. I told him to cancel my appointment. That's the end. If you care about your car, don't take it there because clearly, they do not. SMH. read more

I bought a brand new F150 Lightning Flash from BP Ford of Long Beach in November 2024. 1. Greeted by Ernesto, a very knowledgeable sales person who gave me plenty of info during the test drive. 2. Worked with Jesus to get the final price and a great deal (full disclosure, I qualified for X Plan pricing) 3. Off to Diego in finance who got me a great rate with Ford Motor Credit and got me through the mound of paperwork involved in that. 4. Finished up with Kamran, who is a very informative and genuinely nice individual. We went through the basics of the new truck. He and Ernesto helped me get all the settings dialed in and off the lot I drove. We may no longer be able to "Go See Cal" but BP Ford of Long Beach certainly is a great place to buy a new vehicle. In two words, they are honest and ethical. What more could you want in a dealership ? read more

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The endless problems in dealing with this place was not worth the hassle. The incredible lie after lie from sales, finance, the mgr - what is wrong with these people? I have bought many cars in my life but this one goes down as the biggest scam of them all! Please take my advice and go to any OTHER car dealer in the world and save yourself the nightmare and money I experienced. read more

Update - 05.23.25 I called the dealership this week. Left a message for Mark in sales because I still have NOT received the $1000.00 check I'm due for the balance of my trade-in value. I have yet to receive a phone call. I just tried calling Shant, apparently per the receptionist he's been on vacation since last week and there's nobody there that I can talk to in his place; he didn't leave an interim. This place is incredible in the WORST way. ___________________________________________________________________ Original Review - May 2025 I thought I had received a great experience at BP Ford. Soon after purchasing my car, I realized that I wasn't provided full information or choices on rebates and/or offers that were available when I bought it 2 weeks ago. I asked my salesman Jim for the offer related to a home car charger/install and was told it wasn't an option. Even though I had (still have) the picture of the promotion on my phone that I could show to prove at the time of purchase, I took him at his word & doubted myself thinking I misunderstood the promotion. However, once I got home after hours at BP Ford brokering the car deal, I realized it had clearly been an option when I further investigated the promotion on both BP Ford & Ford's official websites (I have the official Ford.com promotion screenshot too). I have reached out to Eman, the manager who originally assisted me, two times to help me solve this situation. I have received no response; he completely ghosted me once he got the sale out of me. I spoke with Kamran who tells me I should have seen that BP Ford had given me the $500.00 cash towards the sale of the car when I signed my paperwork (after hours of waiting, no food, & more documents than I process in a week at work). You know the $500.00 cash option towards the sale that staff took the liberty of choosing for me thus taking away my freedom of choice. Nobody ever pointed out to me on the paperwork that the $500.00 credit was a choice in lieu of the car charger & install (I would have never clocked it at the dealership because Jim told me it wasn't an option). I wasn't allowed to make up my own mind and choose which promotion best suited my needs. My guess is that what I experienced is common practice because the $500.00 cash promotion suits BP Ford's bottom line much better than the home car charger promotion does (This choice includes both the home car charger & install per Ford's official website). To be perfectly clear: I would have chosen the home car installation/charger option, hands down, no brainer, no hesitation. Although my initial experience was pleasant, my happiness has quickly turned into dissatisfaction and disappointment with the final outcome of my particular car sale experience. I hope this reaches the right people at the BP Ford executive staff to ensure they do a better job of keeping their team accountable through transparency and education so that customers who trusted their team don't feel the way I do right now. read more

Andrew gave me the best service ever. Thank you, I highly recommend to visit Andrew For a purchase of a vehicle

I brought my truck to Ford of Long Beach for a loss of power and misfire issue. It's now been over two and a half weeks and the core issue still isn't fixed. They've called me twice saying it was ready, but I immediately noticed the engine tremble on idle and excessive air coming from the exhaust -- the same symptoms I originally reported. Each visit felt like I had to diagnose the problem myself. First it was spark plugs, then fuel injectors, then I had to personally show them the turbo wasn't building boost, which turned out to be a loose hose they said was "normal." Even after that, the tremble and flutter on idle remained. No follow-up after I emailed them with a video showing the continued issue. I've been back and forth, wasting time and feeling like I can't trust their service. I've had better experiences at other Ford dealers like South Bay Ford. Really disappointed. I expected more from a certified Ford dealership. They also have a triple a certifies repair shop, well doesn't feel like they're certified. read more

Worst dealership I have ever dealt with. Bought a used car and they listed a $175 charge for floor mats. I was handed a car with no mats. I called back and got the run around for days. Finally I left a message for the General Manager stating their sales people were committing fraud. Finally a sales manager called me and said he would send mats. I specifically said don't send me generic mats that don't fit. He said don't worry, I will buy mats directly from the manufacturer and have them delivered since I live 45 minutes away. He said he would send an order confirmation which never came. A week later he sent a $25 set of generic mats. I would never go back and am telling everyone I know about this treatment. A $31k sale and they can't send me the mats they promised. And that is after they tacked on $6k of useless "options" to the listed price! Great choices being made! read more

This dealership lied. They told me my AC hoses were leaking and quoted me $3000+ to fix it. I took it to another garage- no leaks and it only cost me $120! You can't even speak to the mechanics here anymore, just intermediaries. I definitely recommend going elsewhere. read more

Thanks to Christian and Mark for getting me into my dream car! I always wanted to get into a Mustang and they made it happen :) I would recommend them to anyone looking for a great deal with close to no money down read more

We came to the dealership with a Pre Approved check and they still could not figure out how to expedite the sale. There only excuse was that Saturday is the worst day to buy a car. Sorry , it doesn't say that on your web site and the salesman did not mention that when I said I would be back on Saturday to purchase the truck . I guess my confidence in auto dealerships is not impressive. read more

I never write reviews, but this one is necessary. This should have been a simple visit to get a replacement battery (within warranty). I called to confirm they had record of my purchase, they did. I tried to schedule a time to come in, they said I didn't need to and to just bring in my battery whenever, so the next day (today) I showed up with my dead battery (tested by me, a mechanic). When I arrived, I was asked if I had an appointment, which I was told I didn't need to have, but now am being told I do need an appointment. I was then told that in order for me to get my battery replaced (under warranty), it needs to be installed in my vehicle. I asked them if the expectation was for me to have my now dead vehicle towed to the service department so that they could confirm the battery is bad, they said, "unfortunately, yes". I couldn't help but respond by asking if they understood how silly that sounds, they did agree, so I'll give them that. As someone who works in service, this is unacceptable. Obviously, I did not get my vehicle towed there, I did not purchase another new battery from them (since its clear how they honor warranty). Thanks BP Ford. read more

Please don't buy here. They are not transparent and add on their accessories fees even if the car does not need them. Read your contract thoroughly before signing. Don't be rushed by their employees to sign sign sign. I was given a bad deal. Just making people aware of this. read more

I had an amazing experience buying my fist car. I bought a pre owned car at a really good deal! Eman, and mark large help me purchase the car. They were super helpful and made me feel really comfortable. I highly recommend buying your first car from Bo ford of Long Beach read more

Very great experience with Luis! Work the whole deal remotely and he even dropped my brand new Mach-E at my door step! Thank you and highly recommend Luis for any of your Ford needs! read more

Be cautious when purchasing a used vehicle at this location, specially if you are a young inexperienced person. Bring someone that can help you make wise decisions. My daughter came to buy a veh and was not explained her contract properly. She purchased a 2024 ford put down 7k veh didn't have a spare tire. She had the car for 4 days and got buyers remorse and the dealership was attempting to put her on another veh that was going to cost her $900 a month and high in insurance hence a Tesla. The downpayment is gone and she either gets a car she doesn't want from their dealership or she surrenders the car to the lender either way she is in a tuff spot. She then decided to drive off the lot with the original purchased vehicle and noticed the tire lights come on her screen as soon as she drove out her tire popped to our surprise there was no spare and had to pay for a tow to the nearest tire shop. We asked the sales man where was the spare and he said he couldn't find one, he then sent the mechanic to add air and we noticed a small tear knife like on the tire. No one was able to tell us if the tires had warranty. The whole experience has been horrible and has caused us anxiety. Parents do not allow your young adult to go alone when sales agents only care about making money or selling a car and don't care about what best fits you. Definitely not recommending anyone here. I have leased and purchased Vehicles from a few dealerships and never had such a bad experience. read more

Definitely recommend BP FORD! No haggle price I got my contract and everything done in less than an hour. FORTINO the General Sales Manager was amazing helped me with getting the exact Model I wanted (not many AWD models a available) and even made sure he went over the financing options clearly. My Sales rep was Ozzy in Internet Sales Dept, So helpful with assisting me on connecting everything to my car, along with making sure my car was spotless and gassed up! The follow up from Kamran the Sales Manager was also great! Not many dealerships care to call you afterwards to ensure you had a good experience, GREAT JOB BP FORD! You have a solid team here I really appreciate all the help and the stress-free buying experience. read more

BP Ford - In love with my new Explorer!!! - Auto Repair Near Me - Long Beach, California

One of the worst dealerships to have worked with. Coming from people who know what we talk about and buying cars. Sales manager was completely condescending! If you are ever thinking of buying a car from here....absolutely stay away! read more

Our car was brought in for service and it was quickly done. Picking up the car was a different story as the car was left with no gas, But manager Dina stepped in and solved the problem and what might have been a not so great review turns into a 5 star review 100% due to her exceptional customer service.!!! read more

Nick in the parts department always helps me out. I like to get parts here but the truck service has been terrible. They should've investigated my rear end more and my truck was almost here for a month and they still couldn't figure it out. Even though that was the previous owner I'm still carrying a grudge for having to replace my rear end just over 3 years. If it's wasn't for Nick I would give 1 star here. Nick gets 5 stars. read more

BP Ford - New Blacks F150 - Auto Repair Near Me - Long Beach, California

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Avoid BP Ford of Long Beach at All Costs I can't stress this enough--do yourself a favor and stay far away from BP Ford of Long Beach. After reading through several reviews, I should have known better, but unfortunately, they had the truck I was looking for. Big mistake. I initially reached out to them online, and they gave me a written promise to sell me the truck for $40K plus tax and license. They even ran my credit, told me I was approved, and gave me a 7% interest rate. Everything seemed good to go, so I made the trip down to the dealership, fully expecting a smooth experience. What happened when I got there? I had to wait over an hour just to speak with someone. When they finally came back to me, they had the nerve to tell me the price was now $42K--$2K more than what they had promised me in writing. On top of that, the interest rate was bumped up to 8%. This was a complete bait-and-switch! The terms they sent me were not honored, and they tried to make me accept a deal that was way worse than what was initially agreed upon. Thankfully, I had a backup plan. I called a dealership just 15 minutes away, and they had the same exact truck. Not only did they beat BP Ford's promised price by $2,500, but they also gave me a 6% interest rate--lower than what BP Ford had initially offered. If you check the reviews, you'll see I'm not the only one who had a terrible experience with this place. There are plenty of unhappy customers who have had similar issues with bait-and-switch pricing and poor customer service. Don't make the same mistake I did. Do yourself a favor and take your business elsewhere. BP Ford of Long Beach is not worth the hassle. read more

Liz was amazing. She helped me with the car I wanted and made the process easy and straightforward. Happy with my new Tesla!

Just wanted to thank Lis from BP Ford. She was amazing and trying to help me find the right truck. Her professionalism, understanding, and knowledge of going through #'s of pricing with me. Was so easy to understand & comforting of her honest support. I've never had any car agent go out there way like Lis to walk me through options of trucks I was looking for. I'm definitely going to continue business with Lis. God bless you & your team for having you. read more

John the sales representative was very helpful and got us the deal we needed Eman the manager was also very helpful and together made it a breeze to get my girl and I the car we wanted w/o any hassle...stop by and ask for them and you'll definitely leave satisfied read more

BP Ford - Auto Repair Near Me - Long Beach, California

Please please please save your energy and stay as far away from this dealer as possible. Marc was pleasant, honest, and kind, however everything/everyone else was extremely disappointing. The sales manager confirmed and reconfirmed an appointment for us to come check out a car. After driving two hours to get there, we waited an hour in the waiting room just for that same sales manager to tell us that the car isn't even on the lot. To make matters worse, that same sales manager tried to "work us out a discount/deal" due to our dissatisfaction with the customer service, and somehow the final price came out to be $5k MORE than the original listed price. When we asked about this, he said he needed to put dealer add-ons so that he can make up for the discount that he apparently offered....TRUST ME, the math did not add up. BTW WE NEVER ENDED UP SEEING THE CAR AT ALL AND THIS GUY WAS TRYING TO GET US TO AGREE TO A PRICE... I may not be explaining myself clearly but all I can say is do not go to this dealer. In conclusion- Horrible customer service, poor communication skills, and endless lies and manipulation to rip you off and waste your time. read more

There's pros and cons. William is the best. Ask for him if you want to buy a car. Careful when dealing with others. They will go far to help you in some areas but leave you with other outcomes negative in nature as well. For example, there were some fixes I needed to be done as was in the due bill agreement. They replaced a cracked tail light but sold the car I traded in with the rims and tires my son wanted. The tires were new and they were more expensive pirelli tires. When I asked about what can he done, I was answered with "oh, we sold the car, there's nothing we can do". That's like $6k I should have been reimbursed. Also, the front bumper was missing a sensor (this is a safety issue). It fell out the night I drove it home. They said it wasn't on the due bill so they couldn't help me. Naw, really? Of course it wasn't on the due bill, it happened on the way home. I've owned over 10 cars in my life and although this dealership is a big one, some of its practices are like those small shady dealerships. First of all there was "bait and switch" on pricing... Online says one price and when I got there on site, they placed $4k more on the price for a "package" that was non-negotiable. This was mysteriously not mentioned on the website. So yeah I was pretty close to getting my attorney to lawyer up but William was so nice and helpful I decided not to. And no, I'm not talking like I'm some important big shot and I could've done this or that blah blah blah. I'm talking about I was really close to suing this dealership after speaking to my attorney (nice to have family friend who's a lawyer in Los Angeles that takes calls on their busy days at court). I got somewhat of a "win" when they forgot to add $ owed from my trade in but I didn't feel bad after I experienced everything negative with them. I actually was going to pay it out of pocket just because it felt right, but I figured to hold off until I witnessed what they would do with the due bill items... My friends that sell cars and work at dealerships told me not to pay the $ because it wasn't on the contract and I don't owe them anything... Especially after I told them they sold the trade in car without swapping the rims and tires as promised on the due bill. They also gave me like $4k lower than what my car was worth, especially with the added packages my trade in had. My dealership friends told me my trade in car was a "unicorn" because of all the extra packages it had. They were pretty upset when I told them what BP Ford gave me for a trade in value. I didn't tell BP Ford I had friends at different dealerships and also not only in sales and financing, but also master techs at different dealerships. Sometimes it's best to not let them know to see how they truly are. You could ask then why did I buy the car and it's because I needed a car for my son and it only costs between $20k-$30k so it's not that big of a deal, just wanted to let you all know what to watch out for here. They have recently went through like 2 or 3 managers at this location. They like to talk to you and get stuff done for positive points but then if things go wrong they'll have someone else give you the bad news so they don't have to explain and mysteriously disappear behind the employees only locations. My other friends in the business told me some of the things to look out for. Haha like no, you're not slick at all, already know about these tendencies. You're busy playing the part but I already know it's just acting in a play. But it is whatever, you do and say what you want, I'll just take note and let everyone know the games you play. There's a lot of pressure managing a crap show, so I get it, you have to find a way to keep your job and keep the higher ups happy, but also try not do what you can to keep the customer as happy as can be. Oh, and be careful about he extended warranty stuff, at other dealerships, it's ball taken care of when you have something covered fixed, here they actually charge you $200 to have something fixed. So if the covered item costs $300 to fix, you still pay $200... But I guess that's the way to not go bankrupt, charge $200 for each fix action on an extended warranty that's supposed to cover everything like a factory warranty without all those fine print items that actually make it a partial warranty you pay for up fron in full on the loan or purchase and pay along the way for each action as well on top... Oh and they promised to deliver the vehicle after it's fixed and they didn't. They also promised a loaner car and didn't give me one... Maybe I should lose the rating here? William, if you're reading this, you're awesome, you just work at a horrible place. All the service reps I talked to are nice to talk to though. They keep it real. We'll see how this pans out along the way. I'll update my review accordingly. read more

Karman was great to work with. Sent in a virtual inquiry about a Honda pilot and we were able to hammer out the details before I even stepped foot on the lot. Super smooth transaction. Will definitely be back again for future car purchases. read more

Eman the manager and Braedon the sales person are so wonderful, very helpful and very patient, I recommend this location to everyone to go and buy a beautiful car from them read more

I had the pleasure of getting help from Rene. He was so helpful throughout the entire process. He continually went above & beyond to ensure I had a great experience. He's extremely knowledgeable about the vehicle features/options & assisted with setting everything up. He also took the time to bring my family and I snacks. I look forward to recommending him to family and friends. read more

BP Ford - 2024 Maverick LX Hybrid - Auto Repair Near Me - Long Beach, California

Well, let's see if I can properly recount the events that led me to leave this review. I called the sales person on a Tuesday evening, who knew very little, if anything about the vehicle in which I was interested. Rather than telling me that he would get back to me after doing some research, he proceeded to tell me some incorrect details which I knew were made up on the spot. Undeterred, I decided to make an appointment and go and look at the vehicle the next morning. Wednesday morning, I called to confirm my appointment with BP Ford of Long Beach. Not only did I call the office, but I also texted the individual salesman on his personal cell phone who also confirmed the appointment. Upon my arrival, I was informed that said salesman did not work on that particular day. No problem, I figured the dealership would take care of him and I would deal with someone else. When I inquired about the vehicle they told me that the vehicle had sold and they had nothing similar. Did I mention that I drove over an hour and 15 minutes to the dealership based on the confirmed appointment that we had? Obviously, being somewhat dissatisfied with the events that had occurred thus far, I decided to depart the dealership. Having been in business for a very long time, I thought that perhaps the sales manager would like to know what had happened. I contacted Shaun, the sales manager, and informed him of my experience. To his credit, he apologized profusely. He also told me not to leave the area and that he would call me back within 15 minutes to give me other options as well as a new sales person with whom I could work. Well, it's been over a month and I've yet to hear anything from the manager. Almost comically, the salesperson followed up the next day via text to ask how it went. I told him exactly what had happened and to no surprise, he did not respond again. I'm truly in awe at how this dealership stays in business and will never forget this experience. Fortunately I've had time to think and can now laugh at this entire ordeal but consider yourself warned when choosing this particular Ford dealership. read more