Their service department is terrible. The people are unresponsive and when you finally reach…read moresomeone they are argumentative, and condescending. The Service Manager is unresponsive despite repeated requests for a response. If you don't wait for your car regardless of how long the repairs will take, then there is a strong chance your service will not be done and your car will just sit there all day. Unless your repair costs $4000 or more and then they will work on it.

Genesis of Nashua - My horrible and unacceptable experience (FRAUD!)…read moreI had an extremely disappointing and frustrating experience with Genesis of Nashua that I feel others should be aware of. I purchased a Genesis GV80, which is marketed as a high-end luxury vehicle, and expected a premium experience to match. Instead, the experience turned into a 4 month long ordeal. After signing all the paperwork and waiting to take my new car home, the salesman casually mentioned that the battery was being charged, which immediately raised concerns since this is not an electric vehicle. I drove the car home anyway, only for it not to start the very next morning. Genesis had to come pick it up. This issue didn't happen just once -- it happened multiple times (about 13). While the car was at the dealership for service, I repeatedly called and was told the car was ready. However, when I followed up to confirm, the service manager told me it still wouldn't start. This pattern repeated over and over -- the car would be charged, run briefly, then the battery would die again once turned off. At that point, I told the dealership I no longer wanted the car and that they should take it back, especially since it was clear they knew it had issues before selling it. The response from the sales manager? "All cars can be fixed." That was unacceptable. I also had the Genesis app connected to the vehicle, which alerted me whenever the car was on, doors were open, or where it was located. Several times, I received alerts and called the dealership, only to be told again that the car still wouldn't start. At one point, a service technician even took my car home to try to resolve the issue -- adding over 100 miles to my brand-new vehicle -- and it still wasn't fixed. The car was even parked overnight in a garage in Salem, NH. After 6 weeks of getting nowhere with the dealership, I finally escalated the issue to Genesis Corporate. It then took 4 months to get my money back from corporate, and another 3 weeks to get a refund from the dealership. Not once during this entire process did anyone apologize for selling me a defective vehicle. No one from sales or management reached out to make things right. The only bright spot in this entire experience was Sue, the Service Manager, who was the only person who genuinely tried to help me navigate this situation. To make matters worse, I was never properly shown how to use the vehicle's features or packages. I was also misinformed about the matte finish -- I was initially told I could wash it normally, but after purchase was told I could not use a car wash, as it would damage the finish. Instead, I was handed a bucket, a cloth, and soap -- completely impractical, especially during New Hampshire winters. The bottom line: this dealership will sell you a defective vehicle just to complete the sale and will not stand behind their highest-end models. This entire experience was stressful, time-consuming, and honestly heartbreaking. I strongly recommend that anyone considering purchasing from this dealership proceed with extreme caution.

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

Bought a used Infinity in 2/2023 with a used car warranty. They managed to get me out of the…read moredealership without the warranty paperwork and then "couldnt find any warranty enrollment for the vehicle". Hokus Pokus. Beare of these sales tricks with dealers like this... No wonder they closed this store after all of these bad reviews.

All I kept hearing through the she's prices was that Albrecht Autoland is part of a larger entity…read morelike it's a perk, but I've seen no example of how. This is my 6th vehicle purchase (the first from them) and I've never had a bad experience before, however this one has been terrible. Every time someone said I'd get a call, it never happened. It's impossible to reach anyone by phone, even with their personal number. The simple fact that there is zero communication unless the customer forces the issue leaves me feeling that customers are not important to their business. On top of that, the salesman was always late to meetings or couldn't hit deadlines and failed to let anyone know. We bought the car because we were planning a trip and couldn't trust our old vehicle. Days passed and we still had no vehicle. We postponed our trip and later cancelled it entirely all because no one could say, "hey we accidentally sent you home with the temporary registration, could you bring that in?" It's beyond ridiculous. It sat there for over a week because apparently no one communicates with each other in addition to not communicating with customers. We finally had no real choice but to take the vehicle because no one was willing or able to do right by the customer. Once they had the cash, no one could have cared less. The unreliability we experienced casts serious doubts on the rest of the process. I'm not sure we can trust anything they did. The air conditioner compressor and wipers were replaced and the passenger side door handle repaired. We noticed that the coolant overflow had been filled all the way up to the top - well past the max line. We wondered why until a couple of weeks later, when we noticed it was completely empty. This tells me they had to know there was a leak and just overfilled it to disguise the fact. So we ended up with a car that didn't get detailed - smelly, dirty, no scratches buffed, a black and soaked cabin filter, disgusting air filter, windshield dug to pieces from the broken wiper, loose radiator because the bushings were gone, airflow dividers under the hood not connected to anything, leaking antifreeze from somewhere, no clips holding the bumper on, and old filthy oil. The ad and salesperson both talked up how well maintained the vehicle was. Obviously not. The ad also said the vehicle has features that it does not. A debacle from beginning to end. Never ever will I consider Albrecht for anything and you shouldn't, either.

Brought my 03 lancer to get a recall performed for my subframe that had rot holes in it. Car was…read morefine drop it off. I get a call a day later saying the car is ready to pickup. I get it. The steering wheel is now 90 degrees off center. Seems they never did an alignment after they put t in. I go under car to see what they did and have missing and loose bolts! Warning!!! Don't bring your car here. I'm missing two subframe bolts and one bolt is not even tightened. Also have power steering fluid leaking. Super unsafe. Called and tried to speak to someone and it seems the service manager is never there. Service gives you the the run around so I had to file a case and complaint with corporate to actually have them do something about this. Two days later and I have still to receive a phone call back and now I have an unsafe car. I could only imagine what would happen if I drove this and got an in accident. Major lawsuit. See pictures for yourself! Do not go here. They play it off like it's not a big deal. When I could potentially have a lawsuit

Went in search of a new vehicle. The website listed several just arrived/new inventory so we…read moreheaded over. I stood in the lobby for 10 minutes before the sales agent bothered to look up and acknowledge me. When I asked about one specific vehicle he said it has just sold (such is the gamble). I asked about other vehicles and he said you can go look if you want and casually pointed to the door. Not once did he ask about what I was in the market for, what my price range was or even showed the slightest bit of interest in me as a customer. I spent my money elsewhere and got way better service.

Going well so far, but every dealership has its good days and bad days. The Manager Lynda is more…read morethan a friendly hand shake with a smile. She is a positive asset to Allen Mello. Every dealership needs a courteous manager to put clients needs met with follow up calls and text messages. "I am liking my sales team so far"

Drove all the way from Boston to this location to look at a Jeep that the manager, Lynda, said was…read moreavailable. Got there one hour after her confirmation and upon arriving, a salesperson told us it had been sold earlier in the morning. Do not shop here.

We had an outstanding experience with Larry! We initially had no plans to purchase a vehicle, but…read moreafter he walked us through several options within our budget, everything changed. He truly listened, understood exactly what we were looking for, and we ended up buying the same day. There was absolutely no sales pressure--just great options at affordable and competitive prices. The dealership itself was professional, well-organized, and easy to navigate. This was our first time purchasing from MacMulkin, and it certainly won't be our last. I highly recommend stopping by--you won't be disappointed! Sincerely, A mom of two kiddos and a very budget-conscious husband

I rarely take the time to write reviews like this, but my recent experience with the service…read moredepartment was disappointing enough that I felt it needed to be shared. I brought my 2026 CT5-V in for its first service appointment, which included routine maintenance, an alignment, tire balancing, and a safety recall update. I was initially quoted approximately two hours for the work. Instead, the appointment stretched into nearly five hours, with repeated updates of "another 45 minutes" or "about an hour" only after I checked in myself multiple times. What should have been a straightforward maintenance appointment became a complete disruption to my day. Unfortunately, the delays were only part of the issue. Immediately after leaving the dealership and getting on the highway, it was obvious the alignment and tire balance were off. I scheduled another appointment for a few days later at 7:30 AM, hoping for a quick first-in, first-out resolution. After arriving, the vehicle sat untouched for at least 30 minutes, and after roughly two more hours of waiting, I was told the car had only been "test driven" and that no issue could be found. I was then asked to ride with a technician, who acknowledged during the drive that the vehicle was in fact pulling slightly to the left. However, after returning to the dealership, I was told by the service advisor that nothing was wrong with the vehicle, the technician had done everything correctly the first time, and the car would not be put back on the alignment machine or have the tire balance rechecked. Still experiencing the issue, I contacted another GM service department. Within a short time, they found that all four tires were out of balance and that the front-left alignment was off, directly causing the vehicle to drift left at highway speeds. What frustrated me most was not just the original issue, but the repeated dismissal of a legitimate concern despite clear symptoms and confirmation during the test drive itself. Between the communication, time management, and unwillingness to properly re-evaluate the vehicle, this was by far one of the most disappointing dealership service experiences I have had. Pictures show the corrections the other dealership had to make.

If you're looking for a nice used car these guys are the go to guys. They have a nice inventory,…read morebmws , Audi, Saab, etc. Always getting new cars every week. They have a mechanic on site as well as a detailer. Great location as well.

From the owner: We have nice inventoryread more

This is one of the best dealerships my family has been to! I leased a car here and have gotten a…read morelot of service done in their service department. Tim, one of their service providers, is always kind, helpful, and informative. I went to another dealership near my job (MA) to get an oil change, and they tried to scam me into new brakes right after I got them done at Granite Subaru. I was worried so I brought it here to have them ensure they were wrong. I've always had a great experience with them and I've been here at least 20 times! When looking for new cars, the salesmen were nice as well. Not overly pushy and was very transparent about the chip problem at the time, showing us their inventory, and recommending we come back in a few months when the issues are sorted (this was during the nationwide chip issue.) Overall can't recommend granite subaru enough!

Time to call Headquarters 856-488-8500 STAY AWAY!!!…read moreCan I leave NEGATIVE STARS?? Finance guy & Salesman Shea, lied about financing! It was the last day of the month we wanted to put down $21k on a $34K Outback. They said it would be easier for them if we financed the whole thing and made a lump payment on the first month of the loan and our monthly payment would be less. We did them a favor and because of their unethical actions, I'm now stuck with a monthly payment more than I can afford. The manger on duty on Wednesday August 12th 2026 told me that all their employees know how car loans work and they never would've said that. Here's where their unethical actions come into play. They actually offered an additional $100 off to help cover the first month of extra finance until we paid the lump sum. Super Manager's only advice was "Hey, you can always refinance!". What a joke.