Let me just start by telling you all that I live nearly 15 miles from this Brake masters. There are no less than 4 Brake Masters within a 5-8 mile radius from my house. As a female needing car repair I am always weary of being duped so I tend to rely on reviews to help me decide where to take my admittedly aging van. All the reviews for this location were excellent so I decide to make the trip. From the first phone call when I asked if they would have time to check my brakes the gentleman on the phone was already confirming the good reviews. Upbeat phone voice, excellent customer service, even though appointments were booked he assured me I could get same day service on a Saturday!!! . I was sold! Loaded up the kids and headed that way. The positive experience continued as the gentleman at the counter checked us in. Both guys at the counter were great! I enjoyed a confident, customer oriented interaction at every step which is very much appreciated and puts me at ease. We came prepared for a wait...because let's face it...if you expect to get any sort of anything done same day on a Saturday you are gonna have to be patient. Especially if you are on "walk in" status. Not much in the immediate area but just a 20 min walk down the road we found a dollar store and multiple restaurants. After a couple hours i got the news...only front brakes and only $130!!!!! Woo hoo! Another hour after that and we were on our way! I'm am fairly certain you can get brakes done any where but sometimes how you feel matters and the staff at this Brake Masters made me feel welcome and well taken care of! Thank you for a pleasant experience! You have got yourself a repeat customer! See you in 6 months for the rear brakes! read more

Brake masters to the rescue yet again! In and out efficiently and great service. Nate helped me today and he was awesome. Clear on repairs and cost. Competitive prices. We trust the team at Brake masters to take good care of our cars! read more

Very nice attendant, efficient and quick! Plus great price!!

My car was vibrating when braking over 40 MPH, I called 9 different shops with quotes from $130 to $250 and then I called Brake Master and was quoted $70. They had my car worked on within 5 minutes of arriving, and they were finished resurfacing my Rotors within 30 minutes. Now my car stops without any vibration and it feels safe again. Thanks again to Brian and the Technicians for the fast and professional work done. I will recommend all my friends here. read more

Brake Masters - Rear rotor resurfaced! Perfect! - Auto Repair Near Me - Sacramento, California

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First - they quoted me $1,100- got the same job done at firestone for $600. Second ZERO COVID-19 safety measures in place. Even when pointed out that NO ONE WAS WEARING MASK no one put on their masks. read more

When I arrived and entered the store, the Assistant Manager, Kenny, addressed me by my name! I asked, "How did you....?" then laughed when he said he referenced my license plate when he saw me drive up! Unexpected, courteous, professional, on point service! I came in here today when my brake light indicator came on. I was mentally preparing for the worst but after inspection, turns out the malfunction was a brake pad sensor that burned due to excessive heat. We ordered the part and I asked how long it would take because I stop had to go and get it tires rotated. Nick Porter, the Manager said, "We'll take care of that for you! I told him the l it was included with my tires, but he said well already have your tires off so we'll go ahead and take care of it for you! I appreciated that allot because it saved me time having to go get my tires rotated elsewhere! Turns out they found a nail in my tire so I have to go to my tire place anyway. But MAJOR KUDOS to them for their awesome customer service and honest diagnosis that I didn't need to replace my brake pads l! Plus, they found the nail in the tire I didn't know I had! Thank you guys! read more

Brake Masters - Inside Brake Masters - Auto Repair Near Me - Sacramento, California

Was having an issue with my steering wheel shaking when I braked. So I took it in for a free Brake inspection. Brian was super helpful and friendly. He was able to fix my problem at a very reasonable price. Brian went the extra mile to save me some money. Would recommend you use him as he is very trustworthy. read more

Check their The did not fully install the plastic shroud under my wife's car after a oil change. Either they did not reinstall the bolts or they didn't tighten then enough and they vibrated out. The 2 bolts remaining I was able to hand tighten. read more

Got there early in the morning to beat the rush. Sure enough, got in pretty quick. They got their review to me quickly and estimate. I chose the right options for me and within an hour or so, two brake pads and an oil change later, I was on my way. There's a Starbuck's across the street so if your service doesn't take too long, it's a painless wait. I don't know much about brake services, but the price seemed reasonable. Good job guys. read more

Do not go here. 2000 dollars later and 1 month the same things i had them fix has now cost me my truck. Getting it towed right now.

I will never come here again. Appointment at 10am... nobody is there but they don't take the car back till 11:30 after saying I was going to leave. Did not get my simple oil change completed until 1pm. Do not come here unless you feel like wasting 3 hours. read more

I made an appointment for an oil change, get to the shop and they tell me I have to leave it for the rest of the day. For a 10 minute oil change. THAT I HAD AN APPOINTMENT FOR. WTF? read more

Went there to get a powerbleed on the brake system they could not get the brake pedal to be hard, they purged it twice and checked the master cylinder for leaks it checked out good. Didn't charge me anything, very pleased with the service. Will change my master cylinder and will definitely return to get it re-purged. Thank you read more

Really solid place to get work done on your car. Customer service is amazing. This location is really out of the way for me but based on how well they treat their customers here I'll come back for anything my car needs read more

Excellent customer service, extremely nice and made sure my car was taken care of, will definitely be coming back for any car needs

They went above and beyond fixing the brakes on my husband's truck. I will definitely be coming back for all my automotive needs. Plus, their prices are excellent. read more

I went to a local car dealer and they informed us that our brakes were low, recommending us to get new brakes. Went to Brake Masters and they informed us that our brakes were still good for 6-8 months. They lifted our car up and inspected our brakes, free of charge. They were very honest/transparent, taking an extra step to not sell us something we do not need. I will definitely be taking all my vehicles to them in the future, when I do need brakes. Definitely recommend this place over any dealer or local shop! read more

Went to get my oil changed here and they ended up not screwing back the bottom lid that covers underneath the car. They either forgot the screws or I'm not sure what could've happened. I think this mistake can lead to much more serious damage to the car then they realize. Will not be returning. read more

Professional employees convenient service Referred by a friend and the experience was pleasant. I definitely would go back here for another oil change. I just wish there was a food place next door or something. read more

Just another great experience with Brake Masters; all thanks to Amilia! I have, and will continue, to get my auto services at whichever store this woman is at. Why travel out of my way, you ask? Let me count the ways: 1- Amilia always manages to work my vehicle into the schedule to suit my calendar, with or without an appointment. 2- INTEGRITY! Amilia & her crew are always honest & straightforward about my vehicle's needs by explaining things in a friendly & reliable. 3- When I DO need to wait a bit longer for service, the folks at her store are ALWAYS pleasant, polite, & offer a lift in the case I need to run an errand. Satisfaction guaranteed! Thanks Amilia & team! read more

I had a scheduled appt to have my brakes looked at for the 2nd time within 30 days . It took 3 hrs for this place to chk my brakes, the estimates that were given to me were completely different also... will never return . read more

Nick checked me in, very friendly and efficient. discount advertised for oil change applied to even the higher cost oil my car required. Took a bit longer than expected, but arrived without appointmen read more

Don't expect to get your brakes done anytime soon! Bring vehicle at 7:55am for front brake pads only ! No turning the discs needed and 3+ hours still waiting! One person in front of me! Very upsetting . Front guy is nice and friendly but 3+ hours for pads is just beyond ridiculous especially when your in the shop waiting! Front guy nice and customer friendly and they did do a good job on the service but way too long read more

Brake Masters - Auto Repair Near Me - Sacramento, California

Facility cleaness-1, custumer service -2, work quality-4, prices-1. Waited 30mins when I arrived to pick up after being told to come back in 2.5hrs. The service I needed about 15mins to be comeleted. Also was made to walk on really oily garage service floor. My shoes bottoms are very stained now with lots of greese and dirty oil. read more

The guys here are knowledgeable and friendly. Nick at the front desk explain everything after my vehicle diagnostic. He also referred me to another brake master for further work done on my vehicle. I recommend this place. read more

HONEST & RELIABLE! Owen, one of the managers of this location is a hardworking and genuine guy and so is his whole team. There will be no scamming or overpricing here. If there is mistakes I have seen them own up to them and fix them even though I don't imagine it happens often since it's never happened to me. Being someone who doesn't trust most auto service places easily, this location will always have my business for the fact it has nothing but my trust. Great people, great service who take car of my nearly 20 year old car and make it run well :) Best place in Sacramento for car service. Make sure to talk to Owen! We all hate being ripped off for fixing our cars, and that is the last thing on Brake Masters agenda. read more

Buyer beware! Brought my car for AC check. Was told it needs a new compressor, price tag $1000+. Brought the car to a reputable mechanic, replaced 2 O-rings, price tag $120. read more

I brought my van in for a tune up and when they did it said everything was good with it no leaks or anything else wrong. After taking it to this place I've had nothing but problems with my van from oil being in my water pump which they so call fixed twice to no avail and my van overheated and blew the motor. I called them and told them and they insisted I bring it in again . HA. Would you? I long ago found a shop way more reasonable and efficient shop who I ended up giving 3000 to fix the issue and that's oppose to taking it back where I have a warranty and could get it done. Oh now all of a sudden the person who fixed my van doesn't work there. All they can say is bring it back. Please. Would you? I didn't think so. Their sevice way worse than not good . read more

Great service. Tom the manager was very professional and took great care of me. Elizabeth and Kenny were great as well in the front office! I will be back and definitely recommend this place for good honest service read more

Very friendly never pushy let you know what's wrong with your car and never pushy about it helping you out letting you know if it's safe or not safe very helpful like this brake master on Auburn Boulevard right after Manzanita Avenue don't care for the sunrise brake master they're pushing read more

I always go here to do my oil changes, they always let u know of other problems,very nice and helpful, I got an oil change yesterday and after failing a smog check for a screw on the air cabin I went back to see if maybe they lost the screw when they did the oil change, which even though they don't fix things when u fail a smog, they found the screw and fixed it for me for free, and also recommended a good smog check place across the street for my retest. Thanks for the help read more

Brian was very helpful, got my vehicle In Quickly and did the work in a timely manner.. He was friendly and knowledgable in answering my questions.. I recommend them and feel they are honest and trustworthy. read more

Excellent service. Friendly and honest folks. Have gone there a few times and they are informative and polite when I asked a lot of questions. When my brakes need to be servived I am headed there. read more

Followed Kenny from a he Northgate location, really appreciate his customer service and professionalism!

Great guys. Great service. Really helped me out in a tight spot. I got nothing bad to say!

You wrote a review for Brake Masters 23 hours ago 1/20/2018 I had really great service the first time that I took our car to this place, which was my reason for returning. The employees who I dealt with were obviously the reason why this place was successful, while other Brake Masters facilities closed their doors. The price as also consistent with another Brake Masters where I had both of my mom's cars worked on and my car also. But that was with other employees. Brake Masters was known for helping people, not just us, with minor work like the one needed for my mom's cars. They were known for helping the community this way. It was time to have some minor service to one of my mom's cars. Based on how great the service was with the employees that were here the last time, I decided to return. I made an online appointment the previous day. On the morning of the appointment, I called to make sure that the appointment was ok. I was told that the appointment was ok and to bring in the car. I asked the man who answered the phone about the work that would be done to my mom's car. I had placed the type of service in the notes for the online appointment. I explained to the employee that I spoke with that it would be a drain and fill for the transmission with me providing the oem oil from the dealer and having the brake fluid replaced also. I had the transmission serviced for my mom's other car here just a few months ago for $20 for the drain and fill. I also wanted the break fluid replaced, but the employee back then told me that the car did not need it because it was a 2015 and the maintenance for it is with higher mileage than the older cars. Brake Master had such awesome employees in the past. For those who think that it's difficult for a transmission service, all they do is drain the fluid similar to draining the engine oil, then refilling it with new transmission oil. It only takes about 15 minutes to do the work. Modern cars have been made far better, easier to work on for the regular service needs, easier to diagnose, and the service for common things like the transmission fluid, oil changes, brakes, and wiper blades so much easier to do thanks to the electronics. I was quoted about $76 for both the drain and fill for the transmission and to replace the brake fluid for the car. It was more expensive than a few months ago and I figured that prices were raised because of minimum wage going up to $11 an hour. When I got there, I suddenly got a bad feeling from the employees upon entering. I was observing their nonverbal communication and my education and training took over in assessing the situation; most mistakenly refer to nonverbal communication as "body language." I entered and informed the two male employees behind the counter that I had an appointment for the auto service. I started getting the run around by one of the employees. One of the employees took over and became rude, but closer to definition of belligerent. Then the employee went to ask the manager how much it would cost to do the drain and fill for the transmission. The employee returned and told me that it would be $99 for just the drain and fill on the transmission. My suspicions about the employees were being proved correct by their own actions. These other employees did not honor the price quoted over the phone when I explained to them that I was quoted $76 when I called and changed the prices of the service after I got there. One of the male employees told me that they could not do it for the $20 as was done in the past. I was already quoted $76 for both services and already knew how much it would cost, thus I already knew that it was a little more expensive. The employee then tried to haggle a new price. I said no and I walked out. My education kicked in and assessed the tactic that the employee was using when he tried to haggled. He started using an unethical use of a controlling form of nonverbal communication, which is under psychology. Even the Dealer knows how easy changing the oil on the transmission for our cars actually is. You take the bolt out to drain the oil, replace the bolt to the right torque, then refill the transmission with oil, which in this case was 2.9 quarts. Some people are not mechanically inclined and are at the mercy of auto mechanics doing the work on their cars. If the cars were a different brand, or needed to have the transmission filter changed, then that would be something different and costlier, thankfully my mom's cars do not need that and all they need is to have 2.9 quarts of transmission fluid changed, and that is less and easier than a basic oil change. Sacramento County changed their laws about doing minor car work, therefore, I have to find a do-it-yourself garage or pay labor. If other customers got great service and were charged what they quoted, then I did not. read more

Great staff great service and everyone here is helpful and friendly. They checked my car too to bottom and I can at least know I am good and safe. read more

Don't bother making an appointment, they don't care if you have an appointment their company philosophy is first come first serve. I made an appointment and had to wait two hours, wtf ? Never go there again! read more

The service was fast and very efficient. The clerk was very helpful and honored my Online Coupon.

Definitely earned my business today. My car was making noises and I thought it might have been the brakes rubbing or something of that nature. The office staff was very courteous, helpful, professional and polite. I made an appointment for 3:30 that day and the manager was very helpful even when I showed up a half hour before my appointment. After a quick free brake inspection I was pulled aside by the manager and given some rather disturbing news. Apparently the noises I was hearing was due to the fact that the lug nuts on my wheel were almost completely off because the last shop didn't tighten them correctly! After the free inspection the noises I had been hearing were gone and I felt a lot better knowing that my kids would be safe riding in this car and that my issue was resolved with a FREE inspection! I am extremely satisfied with my experience today. Even after they knew that my cars problem could be solved with a simple solution, the positive attitude remained and there was no "pitch" for an up-sale or un-needed work. I believe this place is worth the wait and I feel that they truly appreciate my business. I recommend Brake Master on Auburn blvd. read more