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    Brakes Plus

    3.0 (4 reviews)
    Open 8:00 am - 6:00 pm

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    2 months ago

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    Alysha G.

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    7 months ago

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    Alysha G.

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    1 year ago

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    AAMCO Transmissions & Total Car Care - Damage to my vehicle.

    AAMCO Transmissions & Total Car Care

    (66 reviews)

    I wish I could put 0 stars because that is the rating they deserve…read more I have never had such a terrible experience with a business than this one. My first time taking my truck to them, I was lied to multiple times about confirmation of the job being covered by insurance. It turned out that the "yes it is covered" they told me was a lie, and my truck sat in their shop for a week. I ended up taking the truck back and not getting the repair done there. I decided to give them another shot, after confirming with insurance and them that the requested work will be covered. They did the job, swapped the fuel pump out and put in new wiring, and I took the truck and left. After leaving, I noticed there was a CEL, and I went to get it checked out at Autozone. The code I got was linked to the fuel pump job that was just completed, and I took it back to AAMCO to have the issue addressed. They told me that not only did my insurance not cover that work, but neither did the labor warranty! They gave me the worst attitude, could not answer my questions, and did nothing to fix the issue they caused. This entire conversation with the rep, Emilio, and his service tech was had within earshot of their higher-up. I assume this guy was the manager or owner, but he was just sitting at his desk on his computer. I have gotten better customer service from a kid running a lemonade stand. Avoid this place at all cost. They do incomplete work and do not have the customer service skills to make things right.

    After a whole month of my car being in the shop here. I was lied to 4 different times each time I…read morecalled in for an update. Never once received a call for an update. Week 1. We have a dodge worker coming in to run tests with their specialty tool to pin point exactly where the issue is. We'll get your car back in a couple days. Week 2. The power steering pump is bad, $1800 Week 3. That didn't fix the issue, There's a short down the line, Our mechanic is taking home a part to look under his microscope to see if there's bad solder joints. Week 4. They found a break in an electrical harness and are getting it repaired. Week 5. The repair fixed the issue, we need to bring in a programmer to re-program your Jeep because it's not recognizing that it's a jeep. You can pick it up tomorrow afternoon I call the next day. Get put on hold for 5 minutes Called back 2 times, no answer Called back a couple more times and they forwarded my call. I drive down there and my car is in the same situation it was when I dropped it off a month prior besides the whole center console being out and the front seats out. The Assistant General Manager, John and one of the mechanics were in the office and were very apologetic about the issue, saying the office guy has been lying to everyone. They said that Rhett was fired and they'll be taking over.. Acted like they wanted to help me out. John gave me his cell number and said to let them have a chance to fix it to make it right, said he will give me updates every day. 4 days later, no answer, no calls, no texts. I called the shop.... RHETT answered, the same guy that was "fired" COMPLETE WASTE OF TIME The whole company is shady and makes up these lies together. Car reeked of cigarettes when we got it back I contacted the owner, Allan, on multiple sites. Never received a response. The mechanic didn't put the inside of my car back together right, so my whole glove box had to get reset. A piece was broken and missing. I texted the AGM John and the mechanic and neither one of them have responded after 10 days. Took our car to another shop and it was fixed in 2 days.

    Brakes Plus - oilchange - Updated June 2026

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