I was sold a ripped shirt. I never expected for BM to have ripped clothing in store and wasn't able to try it on, so I didn't notice at first but when I brought it home to wash, I noticed the damage. I emailed customer service to request a replacement. They told me because the item was outside the seven day window (by two weeks) there was nothing they could do. While I understand adhering to policies and procedures, I believe many of their policies and procedures are extremely unfair and unfriendly. This was an issue that they were responsible for and there was zero customer service or effort to rectify it. read more

My 13 years old daughter went to Georgetown store in Washington DC and purchased two items that actually were very poor quality and didn't fit. Nowhere in the store she saw the return policy. That was her first trip to the store . only after she paid she got the receipt which stated what the return policy is which is ridiculous because you need to know your rights before you buy something. Their customer service is insulting as well. I keep calling their main office and they hang up as soon as they recognize my voice. This situation is simply ABSURD. I cannot believe that it's happening in this country. You buy something over apparently low quality and then you cannot even return it for your own money back. read more

Brandy Melville - This is the receipt of the items that can't be returned. What a useless store. Dont buy from them - Women's Clothing Near Me - Washington, DC, District of Columbia

rudest customer service i have ever experienced genuinely i have never been talked to in this manner. the girls here have an absolute attitude problem and i understand customer service jobs are difficult but these girls don't even do their job they just stand around and complain about the workers. the clothes are cute but it's truly not worth it just go to pacsun or shop online. read more

I know it's trite, but every girl working at this Brandy has the rankest attitude. Felt like I was walking into the meanest sorority on campus (made up, exclusively, of seventeen-year-olds). I have genuinely never seen a group of girls more averse to doing their job. Five workers standing in front of the fitting rooms deep diving into 2-year-old work gossip just to reveal that, actually, the dressing rooms are closed right now--2 and a half hours before closing. I don't know if anyone even reads Yelp reviews, but I felt that I had to document my opinions, as I have seen a genuinely well-run Brandy before with polite workers so I know it can be done. read more

Traveled two hours to shop at the store. Have done this twice before with my daughter and since enjoys the clothing and likes to try things on before purchasing. This time our experience was horrible and I will never go back. First, after selecting an armful of potential items to try on, we will told that the fitting rooms were closed. My daughter tried to put a shirt on over her clothing and the manager came over and told her that this was unacceptable. I asked if we could buy clothes and return them if they didn't fit. I was told that was not allowed either. Once you buy clothing, you may only get store credit. So...you can't try the clothes on, and if you purchase, you may only return them for store credit. Completely unacceptable. While we were there, we also heard a cashier telling a friend to go try on clothes in the back despite the rule. The employees were carrying around their phones and drinks while they worked. I use the term work loosely because most of them were gathered around one table, talking loudly about other people and discussing how much they had to drink over the weekend. I will never return to the store. read more

Service is horrible the staff are so rude when they are grown ahh women working a 10 dollar an hour job. I tried a loose baggy shirt over my own since they changed their fitting room policy and the got mad and told me to take it off, which ig i understand. But then they stood right next to me and talked about how they loved to tell people they can't try stuff on bc i guess they love to see people disappointed. All of them expect the cashiers were so rude and just stood and gossiped the whole time. But cute clothes read more

Wow they even give you a free drink how thoughtful I would come but there is a long line beware . Good stuff tho read more

Brandy Melville - Yum - Women's Clothing Near Me - Washington, DC, District of Columbia

Oh my. Waited in line nearly an hour to finally make it in the store to find only 1 register was open and there were literally 4 workers standing behind the registers socializing! No kidding. They were chatting it up as if there was not a line a mile long outside. Then, I was turned away WITH my receipt (same store 20 days ago) and clothes TAGS ON and told they couldn't even do an even exchange. 14 day return policy people. The girls were all gawking (taking a break from their socializing) as I asked to speak to a manager only to find out "Sam" (the manager) had just left for the day. 2:30pm on a Sunday with a mile long line outside. Not a manager I'd ever want to work for or let my daughter work for. We've shopped this store a lot but no more. Hire some professionals, Brandy. Read your reviews. Georgetown store is disgraceful! read more

Wishing I had read the store reviews before shopping ...regarding BM Georgetown location. Moreover, Brandy Melville corporate should read the reviews.. ! If you're looking for that classy, fun, friendly and memorable Georgetown shopping experience -don't come to Brandy Melville. Extremely rude sales associates without any apparent customer service training spoiled the outing for two young girls who were excited for their shopping trip. When I asked to speak with a store manager I got passed around - leading me to question whether there was actually a store manager on site - or if they were taking turns pretending to be the manager. Classless. There are much better quality places to spend your shilling at, filled with quality people not crass teenagers. read more

horrible. snotty workers limited stock and am hour line wait for no reason (store is empty they are just trying to create false line). if you can go on a weekday to avoid line. read more

Been visiting this location for a long time. Disinterested workers, busy lines, bla blah. But I overheard a concerning conversation over the weekend and am leaving this comment in hopes that this is addressed by some uppers as it was concerning. I visited this location over the weekend and was waiting in the line for a fitting room. I understand that the workers there talk and gossip however I overheard a conversation that was quite alarming. One of the workers (short, brown lady with a blue tank and a belly piercing, name Quia? ) was openly confessing to shoplifting from the store. She was talking about how she brings her own personal bag to take items home! I think she was even asking another worker to shoplift for her. Interesting considering that customers are under constant surveillance while this worker just shoplifts from the store. It's so annoying that us customers are forced to leave their bags out, forced to count our items, and only limited to 10 items while this worker was admitting to shoplifting from the store. The hypocrisy is crazy. Hope this issue is addressed and customers are treated better. read more

This is a horrible store. Not only is the clothing cheaply made, but they do not have sizes! When it comes to young women, one size does not fit all. What is even worse, they do not give refunds so if you decide an article of clothing doesn't really work for you after all your only options are a store credit or exchange. This is rather limiting as many of the fashions run very small. The associate told me I should have asked before purchasing the item what the return policy was , but frankly it never crossed my mind that returns would be a problem on something purchased just a few hours ago and the fact the policy is printed on the receipt is not helpful as by the time you have the receipt in your hand the money has already changed hands. I will never purchase another items from this dumb store. read more

The worst possible customer service. Went here with my daughter. Waited in line to get into store, for dressing room and to check out. The tons of teenagers working there were doing nothing, just chatting with one another, not opening new registers, not telling people who were talking on phone for 30 min in fitting room to get out... terrible store (and terrible clothes too but my daughter likes them) read more

I took my granddaughter shopping at Brandy Melville, Chicago I have never encountered such rude, condescending behavior in my life. The store was so crowded and the checkout line went up the stairs. I was on the stairs waiting to check out when 2 employees told me that I couldn't be on the stairs (my granddaughter was holding the clothes to be checkout) I stated, then tell all these other people to get off the stairs then one of the employees said, they are paying customers waiting to be checked out. I stated, that I was waiting to be checked out. One of the female employees shook her head and left. The other male employee stood on the stairs with his arms crossed, looking at us like we were criminals. They were so disrespectful. I will never shop at Brandy Melville stores again. From reading all the negative reviews, can someone tell me why Brandy Melville is still in business ? Extremely poor business practices...from one size fits all, rude employees, return policy and cheaply made clothes. I don't get it!! read more

I love Brandy Melville clothes, however, one worker at this store gave my friends and I a problem. Sam, the "manager" of the store was extremely rude and spoke in a condescending manner. We simply asked a question about sweatpants on top shelf, and if she could get them for us. She relplied with "They are 6 feet in the air, it's pretty obvious they aren't for sale." We were given an attitude about asking for her name. Good customer service goes a long way and would have made our experience way better. From now on we will skip the Georgetown store as long as she continues to manage and shop online. Sam's leadership role in the store should be reconsidered. read more

so messy and the workers mainly stand around and gossip about one another. I asked for one to hand me a shirt they were standing in front of with two other workers and she looked straight at me and crossed her arms and we just ended up staring at each other awkwardly until I grabbed it myself. Fitting room situation is just horrible. Idek what they hire these girls for, they believe their job is the hardest thing in the world cause that's all they talk about when they aren't gossiping and trash talking about each other... read more

The help is useless. It's a stretch using the word help. I tried to text some images to my daughter, who I was shopping for, and I had weak signal so I thought I'd use the guest Wi-Fi named Guest BM but was told they don't give out the password to the guest network to the guests. I asked if they had zip ups/ hoodies so she handed me a half zip sweater on a hanger and walked away. No question about size or anything just handed handed it to me and walked away. One of the worst shopping experiences I've had in a long time. read more

Brandy Melville - Women's Clothing Near Me - Washington, DC, District of Columbia

The line is always super long at this Brandy, especially on the weekends. I would definitely go early so you can get a spot in line/get in the store early. Also, the line to the fitting rooms is also always super long and crowded. Since there are no food or drinks allowed in the store, there is always literal mountain of plastic cups stacked on top of each other on the windowsill of the store. Going back to the fitting rooms, if you do get in, the curtains are almost paper thin and see through. You also have to adjust the curtains from drifting every five seconds to prevent the whole store from seeing you change. The clothes are absolutely adorable but they only have one size which sort of sets beauty standards. read more

terrible service terrible workers no sense of urgency, commitment, or kindness. so lazy and rude and incompetent and ignorant and obnoxious. the girls behind the counter just talk all day long and let one of their poor friends deal with all the customers, SHAME ON THEM ALL. they were playing sporkle behind the counter... read more

On a 96 degree day, a store employee let me sit down on a bench after waiting in a 20 min line to get in store. then a very rude store manager or supervisor came by and actually told me that i had to get up when others were sitting! not nice. not polite. read more

Recently, I went into Brandy Melville to find some new summer basics. Because of my preconceived notions about the brand's workers, I assumed I would be greeted by nasty workers, but instead, I was welcomed by lovely young women. The store was so clean and organized, and I left with some amazing new summer outfits and even some free stickers! read more

this brand's reputation is no exaggeration. every single little girl working here gave me nasty looks while browsing. there was a mannequin with a white sweater on that i was struggling to find in the store--when asking the cashier where i could find that white sweater, she took a long, withering look at the mannequin i pointed out to her and asked, "do you mean cream?" i almost snorted out loud. if you aren't size 0 and "cream"-colored yourself, avoid this store at all costs read more

Loved the clothes but the workers were snotty! I got a super cute navy Georgetown embroidered sweatshirt and lost it the next day. I am actually so sad about it and very stressed because I live about 11 hours from DC so I have no way of getting it and I've looked for hours online and couldn't find anything similar. read more

First of all I love brandy and their clothes, they have a wide selection and good prices. I have been to this location before when I was in town and thought to go again. It was still worth it and I found lots of stuff, although couple things I want to point out. First of all, in line for the fitting room there were two teenage girls working the fitting rooms, they were whispering about a co worker and how she is emotional and doesn't like her shifts. I found this unprofessional and need to be addressed considering everybody heard. Secondly they had a ton of boxes when I was there blocking one whole section of the store where clothes were visible, this made me a little upset because I could see stuff I liked just couldn't get to. all in all though good clothing. read more

If I could give this place 0 stars I would. My sister and I tried to stop by on our trip to Georgetown and were told the store was at capacity. Not a problem! We waited for other guests to come out. 4 people exited the store so we tried to come in. We were refused service saying "they are at capacity". We were told to come back an hour later. We did so and we were still refused even though there was no one in the store!! No one working was doing anything, just sitting around. There was a massive line and the worker gave us sass when we tried to come in when they weren't at capacity. The fitting rooms were also closed??? Horrible service and if you want to avoid high school drama don't come here! read more

As expected, waited in line to get in. Worker at the door greeted us. Worker at dressing room was non-responsive other than to motion toward a dressing room. Then, we joined the line to checkout. One worker was in front of the "register." She never acknowledged us, just reached for the items we were purchasing. She was talking to co-workers about another person. No hello, no thank you, no kiss my ass. VERY poor customer service. She should be in the back straightening up hangers. read more

Love this shopping strip it's all outside shops and you can find stores for almost everyone in the family. My daughter loves brandy so we had to come here and see if they had different things than in our area. Don't expect to be greeted the employees are literally the epitome of teenagers when you walk in the house. They think it's all about them lol. I made the comment to my daughter and she laughed and said it's the running joke on social media so I guess it's part of their training. The clothes are very trendy and most of them look like stuff I could find at Ross?! Luckily they aren't over priced. The sizing is a huge debate so I doubt I need to rehash that. Overall the selection is nice, I've been in way smaller brandy Melville's before. She walked out happy with a few sweatshirts. The stickers at the register are free, with purchase I assume. read more

Really don't understand this store but I realize I'm not their key demographic. But my daughters are and I pay their bills so I'd appreciate a higher caliber of service. And by higher caliber, I mean basic level of customer service. Staff seemed generally put off by answering basic questions, reaching for items that were hanging or returning an online order. Note to other shoppers, if you have an online order and you want to return it in store, you won't get your money back, only store credit (does not say this anywhere on the actual shipping paperwork or website) but they insisted this was store policy. Also my girls bought a few items and no one gave them stickers (even though they had 2 giant tubs of stickers). I asked my girls not to ask me to take them to this store again. read more

I went into Brandy with my friends and they have the worst service I've ever experience . All of the workers are on their phone, eating candy not doing their job. You ask them questions and they look at you like you are dumb and answer with an attitude. Like ok sorry for asking a question. I believe brandy needs workers 18 and older because 16 year olds are clearly not equipped and don't know how to handle their job professionally. The store manager clearly needs to step it up and get the store in order. You have 20 people working and yet all 20 do abouselty nothing . read more

In Georgetown and decided to stop by Brandy Melville since this is the only location near me and has super cute and affordable clothing. Walking into the store, clothes were well presented and organized so it was easy to find everything. However, if you're looking for great customer service, this is not the place. Workers were visibly rude and act different if you're a POC. The customers were so much more helpful and nicer for advice than the workers. The attendant at the fitting room didn't seem to care about her job as she was munching or drinking something in the back and the fitting rooms were so dusty that I sneezed so many times since I was allergic to dust. It made me feel bad since we were in a pandemic and I was sneezing so much in a fitting room because of all the dust bunnies. I ended up buying some pieces since I loved them so much. However, I recommend going in and out fast of the place as it can get really crowded and the workers try to kick you out. read more

This store is very messy and the computer went down. I've been standing in line for 30 mins. So unprofessional.

Half the time I go either the dressing rooms are closed or the credit card reader is down. condescending and frankly, rude staff

Mean girls is how I would describe the staff working Friday at the Georgetown location. Completely unprofessional making fun of customers, dropping f bomb while insulting customers with other staff. There appeared to be no manager supervising and clearly seen by the lack of care to customer. I called to speak with a manager and I was passed from one girl to the next pretending they were a manager complete disrespect. Needless to say left without buying anything. read more

check out person was very rude. Very inappropriate behavior from an adult women to a 16 year old child

if i could give it 0 stars, i would, but i cant, so u give it a one. waited 1.5 hours in 95 degree weather. no workers controlling the store. and they let more people out then they do in. there is barely anyone in such a small store and they don't give a time limit on how long they can shop for. i watched three people leave while only one was allowed in. horrible experience and nasty employees read more

The store was very clean and so were the dressing rooms. Had an easy time finding what I wanted and the selection was good! But the customer service could use work. Noticed that the employee who rung me up and gave me a dressing room wasn't very friendly, seemed a bit rude. But other than that the other employees were super sweet and happy to help. read more

Nice vibe with colorful stylish (older) teen clothing store and friendly cashiers. Plenty of room between racks and variety of cute styles. Most if not all sizes are one size. This does not mean one size fits all. The brand targets a very specific body type/size so the clothing may not appeal to everyone. read more

Brandy Melville - Looking towards street - Women's Clothing Near Me - Washington, DC, District of Columbia

Very cramped, not enough space for the sheer amount of stuff and people. Like the rest of Georgetown, you will get stared down if you are of color. People actually working are pretty nice. I wouldn't recommend if you have any color to your skin and aren't blond/ size 000 read more

If you want to get a bad attitude from salespeople , don't forget to stop by Brandy Melville and you will be served. You are welcome lol

This experience is from months ago, before COVID hit, so I can't attest to how they've handled reopening. Additionally, because this experience is from months ago, I don't know if their customer service has improved. Anyways- I had a terrible experience at this Brandy Melville. Still, I like their clothing variety and walked away with some pieces I liked a lot. BUT, this store could use some work. Staff didn't greet my friends and I as we came in, which is fine, but we also just got a very unfriendly vibe. The fitting rooms were actually disgusting. There were dust bunnies EVERYWHERE. It seemed like nobody had cleaned them for months. And the issue with the curtains is true as well. They leave a good 2-3 inches open on each side which made for an uncomfortable experience. And since most items are "one size fits all" trying clothes on is incredibly important... yet the customer experience doesn't matter. Of all my friends, I was the only one to try my clothes on before purchasing. I got a phone call from them, waiting outside the store, telling me the cashier was unbelievably rude to them (We were in town for a high school journalism convention which was scoffed at, apparently) and they couldn't handle the atmosphere. I took this with a grain of salt and went to check out. The cashier, who looked to be around our age (16/17) was nice at first, then asked if I was with the group earlier, and if I was also from (My midwestern home state). When I answered yes, she kind of turned up her nose. I'll admit I had lost patience and was passive aggressive for the remainder of the interaction, as it became clear what my friends had told me was true, and the cashier had no tact at all. After she finished ringing me up, I watched as she turned around and made a face to her coworkers, who snickered. I walked out of the store hearing them whispering about me. I emailed management immediately after the interaction and received absolutely no recognition. I work in retail. I understand that the associates at this Brandy Melville probably didn't sign up to clean fitting rooms. Still, in many cases it's up to all employees to maintain a clean working area when not doing anything else. Also, given the amount of time they spent just standing around looking at their phones and gossiping, they absolutely would've had time to just clean up those fitting rooms. I love Brandy's clothes, and think they're priced reasonably. More so, the employees could use some more training. read more