Everyone is amazing, this car it's my 3 car that I bought from them , thank you everyone for all you help , Yonathan thank yo so much . read more

Branhaven Chrysler Jeep Dodge - Home - Car Dealers Near Me - Branford, Connecticut

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What a great dealership to deal with. After having a terrible time at other Dodge dealers, I'm glad I came here. Brandon my salesman was great, knowledgeable and not pushy. Jonathan the finance manager made everything go smoothly. This is a great place to buy a car. I highly recommend. read more

This was our first experience at Bran Haven in Branford, CT and it was a great one. Both my wife and I were greeted by Rocco Candela who showed us everything Jeep had to offer. After being lifelong Range Rover customers we had high expectations and they were exceedingly met as Rocco went above and beyond to get us in exactly what we were looking for. We walked away with a 2023 Jeep Wrangler Sahara High Altitude and really looking forward to what this vehicle has to offer. I highly recommend. read more

Branhaven Chrysler Jeep Dodge - Car Dealers Near Me - Branford, Connecticut

We had a fabulous experience buying a car from Jacob at Branhaven. It was easy and quick. Everyone was very pleasant. The dealership is clean and welcoming with lots of amenities. read more

don't bring your car here. i bought a car here and one of the perks was a free oil change. You have to wait days for an appointment & if you just drive in they make you wait at least 2 half hours for a simple oil change!!! awful service read more

I just feel I should make my friends aware of the opportunities I have with my Ram. So everyone knows I have owned 5 Ram trucks and have enjoyed all of them. My recent Ram is a 2022 Ram 1500 Laramie. @ramtrucks I purchased the truck from Branhaven Dodge located in Branford last August. The vehicle is equipped with the 12" fancy screen which basically controls everything. Music, Navigation, climate control, phone/apple carplay, and much much more. Since day one I have had issues with the unit. At first I thought it was me since I was getting used to all the controls. After a month of ownership I was experiencing the same problem plus more. Some examples: Nav stops working, carplay freezes, don't have access to climate control, radio volume does not adjust properly, the whole left side speakers shut off, and much more. I called Baranhaven and explained what's going on and made an appointment. They were very accommodating and supplied me with a loaner while the vehicle was at service. They had a diagnosis!!! The vehicle needs a new radio. I was relieved that it will be corrected. It took two weeks to receive the new radio. Brought the truck back and the new radio was installed. Drove off and twenty minutes into the ride all the symptoms were BACK!! I called the dealership and explained it's happening again. They asked me to come back so I did. The service adviser explained there will be an update coming to my vehicle in the next two to three days and that will correct the issues. I was okay with his reply. I waited for the update over the air and when I received it I was thrilled. Accepted the download and had my fingers crossed. Download complete!!!!! GUESS WHAT!! Nothing changed!!! Still not working correctly. Called in to the dealership and explained what happened and was told to bring the truck down. Brought the truck down and the diagnosis was another new radio!!! Held back my frustrations and rolled with the punches and waited for radio number two to arrive. I was notified by service that radio number two had arrived. Made the appointment and the new radio was installed. About 3 days after radio number two was installed all the issues magically appeared again!!!! At this point I was beside myself!!!. Called Branhaven service explained it's happening again!!! Brought the truck back in. Diagnose was a NEW RADIO!!!! In the beginning of this year radio number 3 was installed. I think everyone kind of gets where this is going!?!? Radio number 3 YUP same issues!!!! Now I asked to speak to the Service Manager. I spoke with Chad who supposedly heads the Service Team. Explained everything to Chad about what's going on. He said he will text me a link to send all the videos I have documenting the issues. He will then send my videos to the Uconnect team who is in charge of the technology of the truck back at corporate. Received the link and sent Chad the videos. I let two or three weeks go by and never heard from Chad. I called Chad and asked if he heard from Uconnect. Chad said he forgot to send the videos!!!! I was blown away. He knows I'm on radio three. This should have been a priority!!! He asked me to swing in so he can scan the truck. Last week I stopped by and Chad scanned the truck. Chad said I should hear from him in a couple of days. Its been over a week and I still have not heard from Chad!! I decided to call corporate. I gave them the whole history. I was told I need to speak to someone in Uconnect. Spoke to someone in Uconnect and I was told I need a download!!!!!! I lost it!!! I told the rep I want to speak to someone with authority!! She said there was no higher place to speak to!!! So here we are over six months owing this truck and the technology options are still not up to par!!! What should I do? Go to DMV and inquire about the Lemon Law??? Friends, be careful if you decide to buy a RAM with the 12" screen. read more

Two stars for two people...First, receptionist was very welcoming, offered refreshments as we waited. Our salesman was pleasant, and professional but you know the old cliché, when their tongue's are moving you know their all lying. Hey it goes with the business, LOL...But what is unacceptable is when they quote one amount then increase it by the time you walk out the front door! Horrible Bait and switch x 2‼ And the finance manager located in a closet sized office (laughable) is definitely a pompous ass without a clue. Acts like he's doing you a favor when in reality it's the other way around. His wicked spirit is so apparent, it makes you want to run out that closet before his dark energy seeps into your soul, ugh I would never recommend this place! I should've waited until the car I wanted was available at another local dealership. Or better yet take my business back to NY like I've done in the past with better experiences but no one had this specific car at the time, smh. The fact that I'd rather drive out of state than work with another bias, egotistical, jack**s dealership in CT says it all. Oh forgot to mention As soon as I drove it home directly from dealership, the low tire pressure lights come on, dashboard lights up with check this, check that and let's not forget it had 200 miles racked on it, supposedly delivered to me brand new, supposedly inspected prior to pick up! My only suggestion, keep driving and don't stop until you get to another dealership! read more

Service is a joke. Can't do what they say they are going to do.. here we go another few days with out a vehicle.. I've given them when all is said and done close to 4g's and still can't get it right. Let's see how long it takes them to fix this now read more

Top notch sales department, for a great deal see Brandon. I have purchased 3 vehicles from him and he looks out for the customers concerns. Easy no nonsense transaction every time. Highly recommended! read more

Had a fantastic car buying experience with these folks. Jeep was running a special deal at the end of the month on gladiators but it had to be the prior year. These folks found a car way deep in Pennsylvania out by Pittsburgh. Send a guy out to grab it and I got a staggeringly large rebate discount from Chrysler. The communication with the sales team was excellent. And I'm very pleased with the vehicle. I'd buy a car again in a heartbeat from these guys. The only thing I didn't like was being pressured about the warranty From the finance team but I'm afraid that's the sort of thing that happens at every dealer. I'm really happy to have run into these guys and it's a very different experience than our local dealer Whom I would not buy a car from. read more

This dealership is completely misleading and dishonest to no end! We went in to lease a 2022 jeep gladiator and trade our late model cars in for equity and we're so low balled that it was mind blowing. Then to top it off the finance guy says we can't get you financed lol! Well after not believing this we contacted the bank personally and they stated they never denied our loan ? we are completely confused at the actions of this dealership !! They state in there rite up they are honest and up front lmao! That is a complete false advertisement if I ever read it and they can help with any credit? read more

sold me a truck 4 weeks ago. no plate. no answers. john f&i, matt sales, dealer principal all at fault. cant drive truck. this dealer will be paying me for the money i lost from not being able to drive this truck. this place is an old school joke in a world that demands accountability. ted claiborne. read more

I really wanted to like this dealership but they proved themselves to be complete liars today... I was prepared to close on a 30K "CERTIFIED" Grand Cherokee today. The salesman Rich was very nice but I don't think he was prepared to be questioned in the way he was. I drove 40 minutes today to test drive a 2018 Grand Cherokee and as soon as we take it on a test drive, the brakes are COMPLETELY shot and a check engine light was on. We immediately go back to the dealership and I asked "Is that car actually certified?". The answer I received was "We've been so busy and we may have not certified the car as of now". What a bad answer. He was nice but he completely destroyed his dealerships credibility in a matter of one sentence. I've been screwed by dealerships before and this one is clearly no different. read more

Sadly seems to have gine downhill in terms of service!! I have been using these folks for several decades and a very loyal jeep customer. I've liked the cars but one of the big selling point has been the service department. Unfortunately Sam who'd been there for many years has left and service seems to have gone way down hill. Had a major problem (just after a scheduled service) and it is taking days for someone to look at the car- no longer driveable unfortunately. Will probably rethink my next purchase. read more

First off, I am not one to write reviews, but this whole transaction left me utterly SPEECHLESS! I had the absolute BEST experience Branhaven! Melanie Pagano went ABOVE AND BEYOND, even after the deal with finalized! Hands down, this was the BEST transaction I've ever experienced. Between the ease of working with the financing department and friendly, down-to-earth management team, it was just incredible all around. I cannot say enough good things about the treatment I received. In today's day and age, I feel like customer service has fallen to wayside, Melanie and the team at Branhaven has restored my faith! Not to mention, I'm in LOVE with my new Jeep Grand Cherokee! I highly recommend going to Branhaven for your next purchase, lease trade-in, or used car. You can't go wrong! Their customer service is top notch! read more

I have to say - after buying a car here in 2012 when my friend wanted to buy a Jeep I immediately brought up Branhaven. Well don't believe their hype in their referral credit of $100! I NEVER got the check... after speaking with the salesperson Mike Polvere and the Used Car Manager - John Sullo he said he would "look into" and I never heard back. After trying to reach him again he ignored my calls... by the third email and call... even after emailing the owner (dealer principal) Robert Lavallee and no response John finally responded that his mother died (understandable) but I've heard nothing since. Maybe $100 isn't a lot to some people but don't false advertise... and ignore/lie to your customers - bottom line! This dealership is NOT what it used to be and I'm done - glad I'm moving to FL soon, so I don't have to deal with them anymore! I still go there for oil changes., but no more read more

I submitted a form online about a vehicle that they had listed. I ended up locating the same make and model, but an hour closer to me than this dealership (initially, they were the only dealership I could find that had it). I informed them of this, but they continued to contact me for over a month to ask if I'm still interested in the vehicle they have for sale. It got to the point that I blocked their phone number. Incredibly annoying customer service. read more

Use to bring my vehicles here for service , but their charges are way to high and the quality of work is not good at all , the techs don't have a clue on what they doing at times , will never bring my vehicles here again what a rippoff read more

One of the Yale ER nurses was kicked out of the dealership yesterday based solely on her profession, and another has been denied oil changes. It is completely disgraceful and disgusting that Branhaven Chrysler Jeep Dodge would discriminate so blatantly against first responders and medical personnel that would drop everything and put themselves second to save the lives of the dealership's employees if asked. And now, they're deleting the negative reviews that share this because they don't want to own up to their shameful prejudice. They will never see a penny of mine and I hope you'll join me! read more

Went in to buy a jeep and trade in my car this weekend. I was offered a ridiculously low trade in value for my current car that was a slap in the face for what it's worth. I took my business elsewhere and got double the value Branhaven quoted it at. Also found a much nicer jeep at another dealership that I ended up buying. The jeep i test drove in Branhaven needed new brakes and shook when I drove it! I would not recommend buying a car from this place. They did not work with me on negotiating a price that worked with my trade in. Very insulting to be told that my current car was not valued at what I know it was worth. They believe in high pressured sales and not customer service. Shop around other dealerships because this place will not even come close to what other places can offer you! read more

Worth the drive! I live in Massachusetts and after getting nothing but the usual games and tricks from the dealerships in my area, I happened to find the vehicle I was looking for, in stock at Branhaven. I was hesitant to reach out as they are almost 2 hours away, but I'm glad I did. After a few no-nonsense emails, we spoke over the phone a few times and reached a deal. There was no pressure, and no games. When I arrived, the vehicle was ready, the paperwork was all in good order, and the numbers were exactly as we agreed to over the phone. The process was very smooth and easy, and unlike other dealerships I have been to, I felt comfortable there the entire time. Everyone I dealt with - Al the general manager, Brandon from sales, and Steve from the business office were very professional and did a great job. Thank you, Branhaven! read more

I have been servicing my Wranglers, ('08, '13), at Branhaven for nine-plus years. Nothing but good experiences, and they have always been remarkably fair and honest. (Never tried to push me into unwanted services, always communicated well and up front, timely courteous service. Free Shuttles.) Hard to understand their low rating on Yelp. Note that Branhaven's Google & Facebook ratings are all 4-star plus, with a much larger sample size. A special shout out to Sam, who was a real miracle worker when it came to getting my custom roof-rack on my car. read more

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This review is solely off the sales & finance departments. I have not experienced the service side of the dealership so I'll let you all know when I do and post another review. In terms of the sales consultant, Brandon, he did an excellent job. He was very professional, straightforward, transparent & was a pleasure to work with. Most sales consultants are the biggest barrier to buying a car because they try and twist your arm in all different directions. Brandon didn't push too hard and didn't try any funny business which I appreciated. We were able to come to a deal which was mutually beneficial which involved no hardball tactics...a breath of fresh air. In the past I've also had a terrible time dealing with finance managers at other dealerships. However at Branhaven, Steve was great to work with. He was very personable & was proficient at walking me through all the paperwork. He also was good at feeling the room when he offered up the dealership packages. He could tell I wasn't interested from the get go so he didn't push which I greatly appreciated. Overall the experience was painless and it made buying a car easy. Thanks to Brandon & Steve on making the experience better than expected! read more

I live in Mass and called this dealership about a vehicle. They placed a charge on my credit card for $500, and the salesperson (Eric) informed me the charge would be reversed if I did not come down. I did not go down, and after numerous unsuccessful attempts to get anyone to contact me, I have to go through the process of a merchant dispute. Real pro team here. I'll update this review as the weeks drag on. Update.....no response from the dealership. Capitol One took care of it. read more

Without doubt the WORST dealership I've ever had the misfortune to deal with. Scumbags of the first degree! Claimed a credit issue when in fact they lied. Told me my score was 630 when I checked it was 765. Turned in the credit application on a Thursday and set up a delivery on the following Monday. Waited all day Monday until after I had turned in my lease early to another dealership. When I showed up for delivery of my new car they kept me waiting even longer, past my appointment so as to put me in a position where I had no other alternative than to agree to the deal they proposed. The finance manager ambushed me at the eleventh hour to try and bump my payment an additional $80 per month, plus they wanted an additional $1,500 down. They had all day to discuss this with me but waited till the last minute to inform me of this bogus situation. Fortunately for me (and them) I was able to get my old car back. I've been in the car business for many years and found this to be the most reprehensible and under handed dealership I have ever encountered. Essentially they tried to stick me for an additional $3,500! The business manager is punk and not to be trusted. Claimed he couldn't talk about payments over the phone but made no effort to let me know there might be an issue! BUYER BEWARE! EVERYTHING you would expect from a sleazy car dealer! To bad there aren't (-) stars for ratings! read more

I agree with most reviews. I was standing there for a 1/2 hour with no one even acknowledging my presence. Even after I talked to the desk person I sat there for 10 more minutes. Then, the weird desk lady told me someone will be there in a minute and no one showed up after 10 more minutes. What a waste of my time. So I just left. Will never come back. read more

I got my 2017 Jeep Compass from here and they treated me really nice, and gave me all the information I needed. Mind you they was almost closing and the guy was patient with me. I went the next day to pick up the new car it only took like 45mins to get everything done, they also got me a good deal on the vehicle. About a month later, something went wrong with my air conditioner. I called them, and they immediately told me to bring it in. They took care of it and gave me a rental until they fixed the ac. I will definitely be coming back here in a few years lol. read more

We dealt with Nicole the Internet Manager and got an in writing price. We reconfirmed over the phone. We drove 30 minutes to secure the deal and "mysteriously" were told the numbers were wrong and the deal was going to be several thousand higher. No care to offer us a counter deal rather we got an "oh well". We even wrote to the owner of the dealership and never got a response. Be warned that you too may have a price change, check all of your paperwork carefully. We thankfully secured a deal at another dealership. read more

Went in to trade in my car and I get handed off to some clue-less junior level robot that just relays numbers. He showed no interest in making a deal with us. Sick and tired of car dealership bullcrap. Avoid! read more

Really??!! Kicked out an ER nurse because you didn't want to do business with her because of her profession? Because you thought she might make you sick? If you or your family get sick and have to go to the ER will you do business with her then?? That's what I thought! What idiots read more

Do not entrust this service department with your vehicle. Also, do not expect and professionalism from the parts department. What a nightmare dealing with Branhaven Chrysler. I actually placed a review for the owner to see after he wrote on the website that he returns all of the written experiences he receives. He never responded. read more

I bought my 2014 jeep grand Cherokee there and I must say it was the best thing ever. They are very professional and friendly. I went to a few other dealerships b4 them and they were the best. They did everything in there power to make me happy. Everything I asked for I received. The service department is also great they are so nice in there. They are fast and I friendly and keep you up to date on what's going on with your car while it's getting serviced!! read more

Never buy a car from them!! I purchased a car from this dealership a few years ago. I went to trade in my car and was shocked to find out the car was salvaged. I was provided a car fax report from Branhaven prior to purchase (per my request). They must've given me a report from another car or omitted pages because the real carfax shows the mileage was changed (pushed back) and the car was salvaged after a major accident. I trusted this dealership but I don't want anyone else to fall for their scandalous antics to make a sale. Do your research on the car, dealership and pay for your own carfax report. It will save you money on repairs and legal fees! read more

I worked with Rocco Candela in sales and Howard Eber the sales manager. When I first walked in, Rocco greeted me with a smile and was more than eager to help find a vehicle that fit my needs! It was really a wonderful experience, I ended up walking away with a brand new Jeep Grand Cherokee, fully loaded, and a price point that I wanted! I highly recommend this dealership, the sales team is superior. My car also came with a 200,000 mile powertrain warranty, a year of free oil changes and car washes! You can't beat that read more

I have leased two cars through here with excellent and non pushy salesman, Ryan Hall. I would not go to anyone else again as he is very knowledgeable and fair. Sam in the service dept is excellent, as well. They truly do listen and take care of you every step of the way. read more

My wife bought a car from then a few years back. The sales department was good. They gave her a good deal. The problem is the service department. The first problem I had with them was with oil changes. I always check the oil level after an oil change. I noticed that the oil level was one and a half quarts over the MAX FILL line. Now I'm no mechanic so I googled it. Low and behold I found out that it's actually worse for the oil level to be over than for it to be under the fill line. Online it explained that there is only so much room or capacity for oil and overfilling it puts more pressure on rubber seals and other engine components. Thus over time causing premature engine failure. So I called up the service department and explained it to them. They told me not to worry about it. So my next oil change comes due and I take it in. This time I check the oil in the parking lot before I leave the dealership. Low and behold its over almost 2 quarts of oil. WTF! At this point I go in and explain this to the service guy. He said ok he would send out the shop foreman to look at it. the shop foreman looks at it and says "you are right we will take it back and drain some oil". I patiently wait. Car is back out, before I leave I check it again. It's still almost two quarts over!!! WTF! Now in spitting nails with steam coming out my ears! I go back in to talk to the foreman. He says "na don't worry about it, the oil will burn off as you drive" at this point I'm dumbfounded. I told him they he needed to correct the problem. At that point he actually asked me to leave and go have my car serviced at a different dealership! The gall on this guy. So I did just that. I went to a competitor dealership and I've never been happier. They get the oil changed correct and I never had an issue like that ever again. I have also bought 2 cars from the "new dealership" and have never been happier. Branhaven better retrain their staff. In this difficult economic time no one needs to lose a loyal customer. Executive jeep has my business from this point forward. read more

This is one of the best dealership service departments I've ever worked with. After a terrible experience with another dealership purchasing my Jeep, these guys have made me a believer in the Jeep brand again. Their service process was smooth, prompt, and affordable. The service adviser I worked with, Crystal, was very pleasant and she even followed up with me after we left to make sure everything was good. The day after I left Chrysler released a new pcm update and she wanted to make sure I had the latest so she scheduled another followup right away! Top notch service, would recommend. read more

Went there to test drive a truck and the experience was demeaning, disturbing, and totally ridiculous. As a chick asking to drive a large burley truck must have caught the sales guy off guard, because when I asked him to tell me about the features the best he could come up with is "well what do you want to know?" After the drive I asked him a few more questions and again got the same answer. I then asked him about about a specific color which I was most interested in and I was told "it is not available because it was only offered for 8 months last year!" which btw...is a total lie...I went on line and there are plenty of trucks in my color available in not only different models but diffetent years too. With no other info given on the features, warrenty, price, availabily or anything...he handed me the fancy picture book and told me to call him if I has any questions. Then as I was walking out I saw another car onbthe show room floor that caught my eye so the other sales person sent the same useless sales guy over to "help." Once again I asked him about the car and he immediately walked over grabbed another fancy picture book, handed to me, and said call me if you have any questions. WHAT??? seriously? I'm a well educated, well dressed female that would have driven out of there in a beautiful new car had he treated like a real person instead of a helpless women. It totally made me sick. I wouldn't buy a car from him or that dealership if it were $1. BUYER BEWARE! I've test driven my dream model and in the so called "unavailable" color at another local dealership. A part of me would love to drive by Branhaven in my new truck with a honk and wave cause the dumb ass sales person just lost out on a 40k sale. Obviously that's not going to happen...but you could think twice about going to this sketchy dealer. read more

I purchased a new truck at branhaven now it's it's in my driveway because it's not registered. It appears branhaven Dodge dropped all my personal information in the mail with no address on the envelope. FedEx called me last night and revealed they know my social security number my address and all my personal account information. Took me 4 days and over a hundred phone calls to them and yelling at everyone for them to ship me a dealer plate which I have not received yet. They never offered to compensate Me in any way whatsoever!! They were great in the buying process but once they got my money all I heard was crickets!! read more

Professional dealership with high volume sales. We didn't end up buying a car here, but our experience was very positive. Easy to find right off the highway. read more